Multitech FaxFinder FF130 User manual

FaxFinder®
V.34 Fax Servers
Models: FF130
FF230
FF430
FF830
Administrator User Guide

FaxFinder®Administrator User Guide
S000458B, Version B.1
Models: FF130, FF230, FF430, and FF830
Copyright © 2009, by Multi-Tech Systems, Inc.
This publication may not be reproduced, in whole or in part, without prior expressed written permission from
Multi-Tech Systems, Inc. All rights reserved.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the
content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions
or changes. Check Multi-Tech’s web site for current versions of our product documentation.
Revisions
LevelDateDescription
A06/23/09 Initial release: Software version 2.0, Client version 2.01.
B 07/09/09 Change Time Stamp / Certificate info; CSV file format info added.
B.1 10/22/09 Support Release version 2.05
Patents
This device covered by the following patents:
6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532;
5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508;
5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204;
5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598;
D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708.
Other patents pending.
Trademarks
Multi-Tech Registered Trademarks: FaxFinder, Multi-Tech, and the Multi-Tech logo.
All other products and technologies are the trademarks or registered trademarks of their respective holders.
Contacting Multi-Tech Support
Online Support Portal
support.multitech.com
In order to better serve our customers, manage support requests and shorten resolution times, we have created
the online web portal allowing you to submit questions regarding Multi-Tech products directly to our technical
support team. Get answers to your most complex questions, ranging from implementation, troubleshooting,
product configuration, firmware upgrades and much more.
To create an account and submit a Support Case on the Portal, visit support.multitech.com.
Knowledge Base and Support Services
www.multitech.com/en_US/SUPPORT
The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions
for all Multi-Tech products. Visit our support area on the website for other support services.
Technical Support
Business Hours: M-F, 9am-5pm CST
Country By Email By Phone
Europe, Middle East, Africa: [email protected] (44) 118 959 7774
U.S., Canada, all others: [email protected] [phone] or [phone]
Warranty
Warranty information can be found at: http://www.multitech.com/en_US/COMPANY/Policies/warranty/

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 3
CONTENTS
CHAPTER 1 – PRODUCT DESCRIPTION & SPECIFICATIONS..................................................................... 5
PRODUCT DESCRIPTION .................................................................................................................................. 5
SAFETY WARNINGS ........................................................................................................................................ 6
TECHNICAL SPECIFICATIONS ............................................................................................................................. 7
CHAPTER 2 – GETTING STARTED........................................................................................................... 8
PBX COMPATIBILITY....................................................................................................................................... 8
MECHANICAL MOUNTING ............................................................................................................................. 10
CONNECTIONS............................................................................................................................................. 12
FRONT PANEL LEDS.....................................................................................................................................13
INSTALLATION OVERVIEW.............................................................................................................................. 14
CHAPTER 3 – FAXFINDER WEB MANAGEMENT INTERFACE ................................................................. 19
LOGIN SCREEN............................................................................................................................................. 19
Forgot Password? ................................................................................................................................ 19
HOME SCREEN ............................................................................................................................................ 19
STATUS &LOGS SECTION .............................................................................................................................. 20
System Status....................................................................................................................................... 20
Fax Status............................................................................................................................................. 21
Mail Queue .......................................................................................................................................... 24
Mail Log ............................................................................................................................................... 25
Inbound Fax Log................................................................................................................................... 26
Outbound Fax Log................................................................................................................................ 27
Modem Log.......................................................................................................................................... 28
SYSTEM CONFIGURATION SECTION ................................................................................................................. 29
Network ............................................................................................................................................... 29
SMTP .................................................................................................................................................... 30
Time ..................................................................................................................................................... 31
Printer .................................................................................................................................................. 32
Shares .................................................................................................................................................. 34
Certificates........................................................................................................................................... 36
Save/Restore........................................................................................................................................ 38
Firmware.............................................................................................................................................. 39
Reboot ................................................................................................................................................. 40
FAX CONFIGURATION SECTION ....................................................................................................................... 41
Modem ................................................................................................................................................ 41
Inbound Routing .................................................................................................................................. 44
Outbound............................................................................................................................................. 49
Cover Pages ......................................................................................................................................... 50
Store & Forward Fax (T.37).................................................................................................................. 52
Fax Log ................................................................................................................................................. 54
USERS SECTION ........................................................................................................................................... 55
SEND A FAX SCREEN .....................................................................................................................................61
Send Fax............................................................................................................................................... 62
LOGOUT ..................................................................................................................................................... 63

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 4
CHAPTER 4 – CLIENT SOFTWARE INSTALLATION ................................................................................. 64
INSTALLATION ............................................................................................................................................. 64
Push Installation Method ....................................................................................................................68
ASSOCIATING CLIENT SOFTWARE AND USER WITH A FAXFINDER UNIT .................................................................. 69
Disassociating the Client from a Specific FaxFinder Unit..................................................................... 72
CHAPTER 5 – FAXFINDER OPERATION ................................................................................................ 73
SENDING FAXES ........................................................................................................................................... 74
The FaxFinder Schedule Fax Screen (New Fax).................................................................................... 74
Send Fax with Client Software ............................................................................................................. 78
Send Fax by Printing ............................................................................................................................ 78
Send Fax from Email (T.37) .................................................................................................................. 79
Send Fax from FaxFinder Web Interface .............................................................................................79
Send Fax by Web API ...........................................................................................................................80
USING THE CLIENT SOFTWARE........................................................................................................................ 80
File Menu Command Descriptions ...................................................................................................... 80
Edit Menu Command Descriptions...................................................................................................... 81
Tools Menu Command Descriptions....................................................................................................83
Devices Tab (Main Window)................................................................................................................84
Print Capture Tab (Main Window).......................................................................................................85
USING THE MULTI-TECH TIFF VIEWER ............................................................................................................. 86
Toolbar Icons ....................................................................................................................................... 86
Importing Fax Images into Other Application Programs ..................................................................... 87
APPENDIX A – TROUBLESHOOTING .................................................................................................... 88
APPENDIX B – CUSTOMIZATION......................................................................................................... 93
WEB SERVICES API ......................................................................................................................................93
T.37 ADVANCED USAGE ............................................................................................................................. 113
APPENDIX C – CREATING COVER PAGES ........................................................................................... 116
Software Known to Work ..................................................................................................................116
Text Field Names and Descriptions ...................................................................................................116
CREATING A CUSTOM COVER PAGE WITH SCRIBUS .......................................................................................... 117
Overview............................................................................................................................................ 117
Plan a General Layout........................................................................................................................ 118
Launch the Scribus Software .............................................................................................................118
Creating the Cover Page ....................................................................................................................119
USING THE LEGACY (X20 SERIES)COVER PAGE GENERATOR.............................................................................. 129
APPENDIX D – MIGRATING FAXFINDER X20 MODELS TO X30 MODELS ............................................. 141
MIGRATING AN FFX20 PHONE BOOK TO AN FFX30 ........................................................................................ 142
MENUS:X20 MAPPED TO THE X30 ............................................................................................................... 144
MENUS:X30 MAPPED TO THE X20 ............................................................................................................... 145
APPENDIX E – REGULATORY INFORMATION..................................................................................... 146
INDEX .............................................................................................................................................. 151

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 5
Chapter 1 – Product Description &
Specifications
Product Description
This manual describes four Multi-Tech V.34 fax servers: the FF130 1-port FaxFinder unit, the FF230 2-
port FaxFinder unit, the FF430 4-port FaxFinder unit, and the FF830 8-port FaxFinder unit. All four of
these units are complete, economical, easy-to-use network fax servers. With any of these units, you can
send and receive faxes as emails and send faxes from any application that can print.
When connected to a station port on a PBX, the FaxFinder functions as a network fax server with two-
way fax service. Multiple PBX extension numbers are dedicated to incoming fax traffic which is routed to
the FaxFinder. The FaxFinder converts the incoming faxes into graphic files that can be sent as email
attachments, to a network share, to a printer or even to trash. Because faxes can be delivered in the
form of email, the fax recipient could be at any reach-able email address. So, for example, a sales person
could receive faxes while traveling by using a regular company fax number and picking up the email
messages remotely. Each fax-dedicated PBX extension number can be associated with a particular email
address.
We Supply
FF130/230 FF430/830
• A FaxFinder (FF130 or FF230) with factory-
installed software
• One universal power supply with power cord
• Common telephone cables (one for each port;
RJ-11 at both ends)
• A product CD that contains: a software package
for client PCs and additional documentation
•A set of four self-adhesive plastic feet
• A FaxFinder (FF430 or FF830) with factory-
installed software
• One power cord
• Common telephone cables (one for each port;
RJ-11 at both ends)
• A product CD that contains: a software package
for client PCs and additional documentation
• Rack-mounting fasteners

Chapter 1: Product Description and Specifications
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 6
Safety Warnings
Telecom
1. Never install telephone wiring during a lightning storm.
2. This product must be disconnected from power source and telephone network interface when
servicing.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electrical shock from lightning.
7. Do not use a telephone in the vicinity of a gas leak – not even to report a gas leak.
8. To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.
9. Never install a telephone jack in wet locations unless the jack is specifically designed for wet
locations.
Internal Lithium Battery
•A lithium battery located within product provides backup power for the timekeeping
capability. The battery has an estimated life expectancy of ten years.
•When the battery starts to weaken, the date and time may be incorrect. If the battery fails,
the board must be sent back to Multi-Tech Systems for battery replacement.
•Lithium cells and batteries are subject to the Provisions for International Transportation.
Multi-Tech Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s)
referenced in this manual comply with Special Provision 188 of the UN Model Regulations,
Special Provision A45 of the ICAO-TI/IATA-DGR (Air), Special Provision 310 of the IMDG
Code, and Special Provision 188 of the ADR and RID (Road and Rail Europe).
Warning! There is danger of explosion if the battery is incorrectly replaced!
Ethernet Ports Caution
Caution: The Ethernet ports and command ports are not designed to be connected to a Public
Telecommunication Network.

Chapter 1: Product Description and Specifications
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 7
Technical Specifications
FF130/230 FF430/830
Connectors RJ11 Line Jacks (1 or 2), Console Serial Port
for configuration / debug, Ethernet RJ48,
and Locking Screw on the Power Jack.
RJ11-Line Jacks (4 or 8), Command Serial
Port for configuration / debug, Ethernet
RJ45
Size 6.4” W x 6.0” L x 1.2” H (16.3 cm x 15.2 cm x 3.0 cm) 17.3” W x 1.7” H x 8.4” L (43.9 cm x 4.3 cm x 21.3 cm)
Weight 1.22 lbs. (0.55 kg) 1.25 lbs (0.57 kg) 6.86 lbs (3.11 kg) 7.15 lbs (3.24 kg)
Input Power
Requirements 9 Vdc @ 590mA 100 – 240 Vac, 50/60 Hz, 1.2 – 0.6 A
Maximum Power
Consumption*
FF130
9 Vdc, 0.53 Amps, 4.73
Watts
20 Vdc, 0.23 Amps,
4.54 Watts
32 Vdc, 0.16 Amps,
4.96 Watts
FF230
9 Vdc, 0.58 Amps, 5.22
Watts
20 Vdc, 0.25 Amps,
5.04 Watts
32 Vdc, 0.17 Amps,
5.41 Watts
FF430
120 Vac/60Hz, 0.16A,
18.33 W
220 Vac/50Hz; 0.12A,
28.07 W
FF830
120Vac/60Hz, 0.19A,
22.80 W
220Vac/50Hz; 0.14A,
32.25 W
Operating
Environment
32°-104° F (0°-40° C)
relative humidity 20 to 90% noncondensing 32°-140° F (0°-60° C)
relative humidity 20 to 90% noncondensing
Storage Temp. 14° to 185° F (-10° to +85° C) 14° to 185° F (-10° to +85° C)
EMC Approvals FCC Part 15 Class A, EN 55022, EN 55024 FCC Part 15 Class A, EN 55022, EN 55024
Safety Approvals UL\cUL 60950-1, EN 60950-1 UL\cUL 60950-1, EN 60950-1
Telecom
Approvals
47CFR Part 68, CS03, TBR21
Other countries also included
47CFR Part 68, CS03, TBR21
Other countries also included
Data Modem
Specs
ITU-T V.92/V.90/56K (-92 build),
V.34/33.6K V.32bis/14.4K
V.22bis/2400 baud
V.22, V.23, & V.21;
Bell 212A & Bell 103
V.44 Error Correction
V.42 LAPM, MNP 2-4 Error Correction
V.42bis & MNP Class 5 data compression
ITU-T V.92/V.90/56K (-92 build),
V.34/33.6K V.32bis/14.4K V.22bis/2400
baud
V.22, V.23, & V.21;
Bell 212A & Bell 103
V.44 Error Correction
V.42 LAPM, MNP 2-4 Error Correction
V.42bis & MNP Class 5 data compression
Fax Modem Specs ITU-T V.34 (MT5634SMI)
ITU-T V.17, V.29, V.27 & V.21 Ch. 2
Telephony/TAM
V.253 commands
2-bit & 4-bit ADPCM, 8-bit linear PCM & 4-
bit IMA coding; 8kHz sample rate
Concurrent DTMF, ring, & U.S. Caller ID
detection
ITU-T V.34 (MT5634SMI)
ITU-T V.17, V.29, V.27 & V.21 Ch. 2
Telephony/TAM
V.253 commands
2-bit & 4-bit ADPCM, 8-bit linear PCM & 4-
bit IMA coding; 8kHz sample rate
Concurrent DTMF, ring, & U.S. Caller ID
detection
Simultaneous
Scheduling
1 (Maximum) for FF130
2 (Maximum) for FF230 8 (Maximum)
Web Connections 10 (Maximum) 50 (Maximum)
File Upload Size 2 MiB (Maximum) 5 MiB (Maximum)
Warranty 2 years. 2 years.
*Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when
determining product load.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 8
Chapter 2 – Getting Started
Introduction
This chapter shows you how to set up your Multi-Tech Model FF130/230/430/830 FaxFinder.
The setup process includes both cabling of the FaxFinder unit and configuration of the FaxFinder server
software. The FaxFinder server software resides on the FaxFinder unit and does not need to be installed.
PBX Compatibility
Before proceeding with cabling or software installation, you should confirm that the telephony
equipment with which you intend to use the FaxFinder is compatible with it. Although the FaxFinder can
simply be connected to an ordinary phone subscriber line (a POTS line), it is often connected to a PBX.
One of the convenient features of the FaxFinder is its ability to deliver incoming faxes as email messages
directly to users on an Ethernet network. This direct service depends on the PBX’s ability to route
multiple called or calling numbers to a single station port. If the PBX lacks that ability, incoming faxes
must be sent to users through an attendant. If you will be connecting the FaxFinder to a PBX, it is
important to understand the PBX’s capabilities in this regard beforehand. The following section explains
why the capabilities of your PBX will determine how you set up the FaxFinder unit to work with it.
To operate the FF130/230/430/830 FaxFinder system in conjunction with a PBX, that PBX must be able
to route incoming calls from many PBX extension numbers to a single PBX station port. This multiple-
extension-to-single-port capacity allows multiple PBX users to have their own unique directory numbers
for receiving faxes. If you are using the FF130/230/430/830 in conjunction with a PBX, be sure that the
PBX has this multiple-extension-to-single-port functionality and that it is activated.
Incoming calls can be routed multiple ways by the PBX:
1. One to one mapping with the incoming number mapped to a station port where the FaxFinder
resides.
2. Route based on the calling number. For this the PBX and phone service must support CID or ANI. This
can allow multiple predefined calling numbers to be routed to a FaxFinder port and onward to any
client.
3. Route based on the called number. For this the PBX and phone service must support DID or DNIS. This
can allow multiple predefined called numbers to be routed to a FaxFinder port and onward to any
client.

Chapter 2: Getting Started
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 9
FaxFinder Operating Modes
When placed in the optimal environment, the Multi-Tech Systems FaxFinder can provide a host of useful
functions. Inbound routing, that is fax transmissions coming into the FaxFinder unit; can be sent to many
destinations. An incoming fax can be sent directly to a printer to be immediately printed, it can be sent
to an email address for paperless reading, it can be discarded, or it can be deposited to a shared
directory for users to retrieve should they have access rights.
Inbound Routing. Fax clients receive faxes in the form of email attachments. From the remote fax
sender’s perspective, PBX extension phone numbers are functionally identical to ordinary fax phone
lines. Also, inbound faxes can be automatically printed or stored in a shared folder for archiving or
multiple user access.
Outbound Routing. Fax clients on the network can send faxes directly from their PCs using any
application program that can print. The application program must be set so that the FaxFinder itself is its
printing destination. In response to the ‘Print’ command, the FaxFinder turns the ‘print file’ image into a
fax. The FaxFinder transmits the fax to the public phone system (PSTN) or to another PBX extension.
Store and Forward faxing allows for emails to be sent through the FaxFinder as a fax or users can simply
log in to the web interface and send a fax from the unit directly.
When connected directly to a regular POTS line (or to a PBX without ‘convergent’ routing capability), the
FaxFinder functions as an outgoing fax server with incoming fax service going through one or more
attendants. Each of the FaxFinder’s modems has a separate fax number and each modem can have a
separate attendant that receives the fax messages as emails and then has the duty to direct them to
their intended recipients. (Note that one attendant could serve more than one of the FaxFinder’s
modems – some or all of the modems.) For example, an FF830 FaxFinder might be used in a company
with several departments that regularly receive faxes but in differing volumes. Suppose the sales
department and the purchasing department receive many faxes and the shipping and service
departments receive much less fax traffic. In that case, three of the FF830 modems might direct faxes to
a single attendant in the sales department, and an additional three modems might direct faxes to the
purchasing department; one modem might be directed to an attendant for the shipping department and
another to an attendant for the service department. When not connected to a PBX, all incoming faxes go
to a single email recipient, the attendant, who then sends them on, as needed, to the intended
recipient. It is also possible to operate a FaxFinder unit in a mixed mode such that some of its modems
are connected to PBX extensions while other of its modems are connected to POTS lines.

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Multi-Tech Systems, Inc. FaxFinder Admin User Guide 10
Mechanical Mounting
The FF130/230 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface.

Chapter 2: Getting Started
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 11
The FF430/830 are table-top units that can also be rack-mounted. Rack-mounting hardware is included.
Rack Mounting
Ensure proper installation of the unit in a closed or multi-unit enclosure by following the
recommended installation as defined by the enclosure manufacturer. Do not place the unit directly
on top of other equipment or place other equipment directly on top of the unit. If installing the unit
in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the maximum
recommended ambient temperature (60° C) is not exceeded. Ensure that the unit is properly
connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a
power strip is used, ensure that the power strip provides adequate grounding of the attached
apparatus.
When mounting the equipment in the rack, make sure mechanical loading is even to avoid a
hazardous condition. The rack used should safely support the combined weight of all the
equipment it supports.
Ensure that the mains supply circuit is capable of handling the load of the equipment. See the
power label on the equipment for load requirements.
This equipment should only be installed by properly qualified service personnel. Only connect like
circuits - connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN
(Telecommunications Network) circuits to TN circuits.
Note: The ambient temperature of the rack interior must not exceed 60° Celsius.
19-Inch Rack Enclosure Mounting Procedure
Attaching the FaxFinder to the rail of an EIA 19-inch rack enclosure will likely require two persons.
Essentially, the technicians must attach the brackets to the FaxFinder chassis with the screws
provided, as shown in the figure above, and then secure unit to rack rails by the brackets. Because
equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of
the rack manufacturer and use screws that fit.
1. Position the right rack-mounting bracket on the FaxFinder using the two vertical mounting
screw holes.
2. Secure the bracket to the FaxFinder using the two screws provided.
3. Position the left rack-mounting bracket on the FaxFinder using the two vertical mounting
screw holes.
4. Secure the bracket to the FaxFinder using the two screws provided.
5. Remove feet (4) from the FaxFinder unit.
6. Mount the FaxFinder in the rack enclosure per the rack manufacture’s mounting procedure.

Chapter 2: Getting Started
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 12
Connections
Below you will find the back panels for the FaxFinder family of products, starting with the 1-port FF130
the 8-port FF830, from top to bottom respectively. Following that is the description of the connections
corresponding to the number labels for assistance with the connections.
1. Line Ports. PSTN/POTS RJ 11 phone line connectors.
2. LAN/Ethernet Port. RJ 45 receptacle for network connection. The FaxFinder 130/230 units for
reasons of space constraints are labeled LAN, while the FF430/830 units show Ethernet.
3. Console/Command Port. DB 9 connection for serial access and control of the FaxFinder units.
4. Reset. Access hole for reset button (use a straightened paper clip or similar tool to push the
recessed button).
Pushing and releasing the button once will reboot the FaxFinder.
Holding the button down for 3 seconds will reset the FaxFinder to factory defaults.
5. Power Connector. Threaded connector for the provided power supply.
6. Power Socket. Power receptacle for provided power cord.
7. Power Switch. On/Off power switch for the FaxFinder 430/830 units.
Console/Command Port Pin Assignments
Pin 1 CD
Pin 2 RCV
Pin 3 XMT
Pin 4 DTR
Pin 5 Ground
Pin 6 DSR
Pin 7 RTS
Pin 8 CTS
Pin 9 Ring

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Multi-Tech Systems, Inc. FaxFinder Admin User Guide 13
Front Panel LEDs
FaxFinder 130/230 (FF230 shown)
Label Name Description
Power Power Solid (constant) green if unit is on.
Status Status A few moments after power is on, the Status LED will be blinking
green to show normal, working state.
CF Compact Flash When the compact flash drive is accessed, this LED will light.
LNK Data Link Lit when a physical link has been established with the Ethernet
network.
100 Speed When lit, Ethernet rate is 100 MHz; when unlit rate is 10 MHz.
TD Transmit Data The TD LED flashes when the modem is transmitting data to
another modem.
RD Receive Data The RD LED flashes when the modem is receiving data from
another modem.
TR Data Terminal Ready Indicates that server is in communication with the modem.
CD Carrier Detect Carrier of remote modem is detected.
FaxFinder 430/830 (FF830 shown)
Label Name Description
Power Power Solid (constant) green if unit is on.
Status Status A few moments after power is on, the Status LED will be blinking
green to show normal, working state.
LNK Data Link Lit when a physical link has been established with the Ethernet
network.
100 Speed 10 MHz or 100 MHz | When lit, Ethernet rate is 100 MHz; when
not lit, Ethernet rate is 10 MHz.
TD Transmit Data The TD LED flashes when the modem is transmitting data to
another modem.
RD Receive Data The RD LED flashes when the modem is receiving data from
another modem.
CD Carrier Detect Carrier of remote modem is detected.

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Multi-Tech Systems, Inc. FaxFinder Admin User Guide 14
Installation Overview
Part A: Cabling – Connecting the FaxFinder to Power, Phone Lines, and Ethernet
Summary: Place the FaxFinder in a convenient location, and then connect it to your AC power outlet and
Ethernet.
1. Connect FaxFinder to AC Outlet.
A. FF130/230 Power. Plug the DC power transformer into a power outlet or power strip. Secure
the other end to the Power Receptacle on your FF130/230 FaxFinder. Secure the power cord to
the connector with the lock nut. (Builds of FF130/230 for outside of North America have a 2-
piece power connection.)
Power supply attachments (FF130/230): The FF130/230 models come with a power supply that
has interchangeable blades for use in various countries. First remove the protective cover by
sliding down the locking switch and pull the protective cover out from the bottom (this can be
discarded). Next, select the correct blade attachment for your locale and insert the top portion
of the attachment first (there is a corresponding tab that mates with the slot in the blade
attachment) and then push up-and-in while holding down the locking switch. Once the
attachment is in place, release the locking switch to lock the attachment in
Note: The FF130/230 units have a reset switch instead of a power toggle switch. Using a
straightened paper clip to push the recessed button will perform a hardware reboot. This is
only necessary if the unit becomes unresponsive. Holding the button down for 3 seconds
will reset the unit to factory defaults.
Caution: Use only the DC power transformer supplied with the FaxFinder. Use of any other
transformer voids the warranty and can damage the FaxFinder.
B. FF430/830 Power. Connect the power cable between the unit and a power outlet.
2. Verify Powering.
After power is applied, the Power LED comes on immediately but there is a 4-second delay before the
Status LED comes on. In normal operation, the Status LED will be flashing.
When you apply power, the FaxFinder will take a short time to boot up. While booting, the Status LED
will be solid (not flashing). The Status indicator flashes when the unit is ready. If after 5 minutes this
does not happen, disconnect and reconnect the power to have the FaxFinder reboot.
3. Connect FaxFinder to Ethernet Network.
Plug one end of your RJ45 Ethernet cable into the FaxFinder’s Ethernet jack and the other end into your
network Ethernet hub. This Ethernet cable is not included with your FaxFinder unit.
Caution: Before connecting to the Ethernet Network, make sure that the network to which you are
connecting the FaxFinder is not a 192.168.2.x subnet. Because the FaxFinder’s factory default IP
address is 192.168.2.1, connecting it to a network that has a different device at that same IP
address would cause data interference.
If it is a 192.168.2.x subnet, connect from the Administrative PC to the FaxFinder using an RJ45
crossover cable until the FaxFinder’s IP address has been configured. Thereafter, connect the
FaxFinder into the network with an ordinary RJ45 cable.
4. Connecting to Telephony Service
The FaxFinder can either be connected to a PBX or to POTS lines.

Chapter 2: Getting Started
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 15
Part B: Configuring the FaxFinder Server
1. Setting Admin PC to Startup IP Address
To initially access the FaxFinder, you will need to connect the unit directly to a compatible computer.
This process is detailed below. After the first setup, you can change the IP address of the FaxFinder
unit to one that is capable of operating on the network where it will permanently reside. If the
FaxFinder is already attached to a network, the Client software can Auto-discover the IP address.
Alternatively, using the Command/Console port, you can use a terminal program (like HyperTerminal)
and type “ifconfig eth0 ‘IP address’”. After that you can temporarily use the web interface for access
and permanently set the IP address in the System Configuration section.
A. Connect a PC directly to your FaxFinder unit using an RJ45 network cable (this may entail
disconnecting the PC from its current network).
B. Set the computer now connected to the FaxFinder to IP address http://192.168.2.x, where xcan
be from 2 to 255 (use any address except 192.168.2.1). Make sure you write down the original IP
address so you may re-enter it when finished.
Windows XP/2003
a. From the Windows desktop, right-click on
“My Network Places,” and select
“Properties.”
b. In the Network Connection screen, right-
click on “Local Area Connection.”
c. In the Local Area Connection Properties
screen, on the “General” tab, scroll to the
“Internet Protocol (TCP/IP)” entry and
select it. Click “Properties.”
d. In the Internet Protocol (TCP/IP)
Properties screen, record the existing IP
address. Then reset the IP address to
192.168.2.2.
Windows 2000
a. From the Windows desktop, right-click on
“My Network Places,” and select
“Properties.”
b. In the Network and Dialup Connections
screen, right-click on “Local Area
Connection” and select “Properties.”
c. In the Local Area Connection Properties
screen, select the “Internet Protocol
(TCP/IP)” entry. Click “Properties.”
d. In the Internet Protocol (TCP/IP)
Properties screen, record the existing IP
address. Then reset the IP address to
192.168.2.2.
Windows Vista
a. Click on Start and go to Network.
b. In the left-hand ‘Folders’ pane, Right-click on Network and select Properties.
c. For the Local Area Connection, click on the View Status link.
d. In the Status window, click on Properties. Click Continue when the permission window pops-
up.
e. In the Properties window, click once to highlight “Internet Protocol Version 4 (TCP/IPv4)” and
then click Properties below.
f. Here you can select the “Use the following IP address:” radio button, and then set the “IP
Address” to 192.168.2.2.
g. Click OK, then click Close and then Close again.

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Multi-Tech Systems, Inc. FaxFinder Admin User Guide 16
2. Logging In
A. Bring up a Web browser on your pc. At the browser’s address line, type the IP address of the
FaxFinder: type 192.168.2.1 and press Enter.
B. The Login screen will appear. At this point you can be assured that the FaxFinder is connected to
the network.
C. At the Login screen, enter admin (all lower case) in the Username field and admin (all lower case)
in the Password field.
D. Click the Login button. The Web Management Home screen will appear. From this screen, you
can access all of the FaxFinder Server software screens.
Note: The FFx30 units have real-time clocks. The default setting is to set the time via a timer server
(time.nist.gov). If the time is not accurate, a message may be issued by the web browser that the
certificate is invalid or expired. If this occurs, you should add an exception temporarily until the
IP Address and date/time are correctly set.
Once the date/time and IP Address are set, you will be able to generate a certificate with your
information (see Certificates section of Chapter 3).
3. Setting FaxFinder IP Addresses
A. Click on System Configuration in the top navigation bar.
B. Network Configuration is the first sub-category found in the left-hand navigation frame. Fill in the
IP information that applies to your FF130/230/430/830 FaxFinder Server unit. The fields for “IP
Address,” “Subnet Mask,” and “Default Gateway” are required. The Hostname field is used to
supply a fully qualified domain name (FQDN) for the FaxFinder Server when it accesses an email
server to send email (T.37). The hostname is used in conjunction with Store and Forward faxing
as the ‘To’ address; e.g. FAX=7635551234@hostname (where hostname would be something like
faxfinder.mycompany.com). A “Primary DNS” and “Secondary DNS” may be considered optional,
but, in any case, do not leave an invalid value in either of these fields.
C. Click Save. After the Save button has been clicked, it takes a moment for the FaxFinder to update
the addresses.
4. Resetting Admin PC to Its Regular IP Address
In step #1 above, you recorded the original IP address of the administrator’s PC and then reset the IP
address as required to allow communication with the FaxFinder unit. You may now set the IP address
of the administrator’s PC back to its original value or to any other value that will allow you to
communicate with the FaxFinder at its new IP address.

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Multi-Tech Systems, Inc. FaxFinder Admin User Guide 17
5. Log In After Reset
Having reset the IP address of the administrator’s PC, you must log into the FaxFinder Server software
again. Enter the new IP address of the FaxFinder into your browser, and then enter admin as
Username and admin as Password to log in again.
If the IP has been changed, your browser may show a warning message at this point. This is related to
the certificate issued by the FaxFinder (the default is for the IP address 192.168.2.1 – changing the IP
will cause an invalid certificate warning). Browsers will not allow access without a valid certificate
and the FaxFinder does have a valid certificate, but it is self-signed (i.e. no third party verification), so
your browser displays a warning about this. You may safely continue (Internet Explorer), or in the
case of Firefox, temporarily add the FaxFinder certificate to the exception list.
Firefox Add Exception Process:

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Multi-Tech Systems, Inc. FaxFinder Admin User Guide 18
6. Save your Configuration to a File on the Local PC
Now that you have setup the FaxFinder unit to the necessary configuration, it is a good idea to save
the parameters in case the unit needs to be restored after a factory default. This will save you time if
you want to test different settings or need to do some troubleshooting as you will be able to return to
these settings easily. Click on the System Configuration top navigation link and then click on the
Save/Restore link in the left-hand pane. In the Save/Restore Configuration window, click on the Save
Config link in the upper right hand corner to save what you have set so far. The file name
“config_nnnn.bin” (with the n’s replaced by the version number) will appear in the dialog for where
you can store the file. This config file can then be used to restore the FaxFinder to this configuration.
7. Sending Test Fax from Fax Machine to FaxFinder
A. Set up an email address for the Administrator by going to the Users section (top navigation bar)
and click on the Edit action item for the Administrator account to add an email address. If you are
using a PBX, the Fax Configuration | Modem section should be reviewed for any necessities prior
to attempting a fax. Next go to the Fax Configuration | Inbound Routing page and verify where
the fax will be routed – if no settings are changed, any incoming fax will be emailed to the
Administrator email address (by default, all incoming faxes are routed to the Administrator). Next
set the SMTP parameters in the SMTP Configuration section of the System Configuration. When
you are ready, use a conventional fax machine to send a fax to the fax number of the FaxFinder.
B. Verify that the fax message sent reaches the email inbox of the administrator.
You may click on the Status & Logs link in the top navigation bar, and then click on the Inbound
Fax Log link in the left-hand frame to see if the FaxFinder sends the email. If the email was sent
successfully, the “Inbound Fax Log” field will contain the message. Click on the Details link to see
where it was delivered. If the email is not delivered within 5 minutes, see the “Troubleshooting
Appendix;” specifically “What if I don’t get the email to me of the test fax that I sent?”
C. Verify also that you can open the fax in a PDF viewer program on your computer. The PDF viewer
could be any commercial or open source PDF viewer. You can also choose to have your fax
messages delivered as TIFF files. The TIFF viewer program you use could be either the Multi-Tech
TIFF Viewer or a graphic file viewer included with or installed in your PC. (The Multi-Tech TIFF
viewer is included on the Product CD and installed with other client programs. During installation,
you can choose to associate all TIFF files with the Multi-Tech TIFF Viewer or leave them
associated with another program.) In your email program, double-click on the file attached to the
email message. The PDF or TIFF viewer program will come up automatically displaying the fax file.
8. Adding Client-Users
It is important to get the users added for the FaxFinder as the contact database is tied to the user
account for those users who will send faxes. The best case scenario would have all potential users
added before the users install the client software and begin to use the FaxFinder, that way, the
contact lists will be automatically populated with any contacts they already have that have been
entered into the FaxFinder unit for that user.
A. Click on the Users link in the top navigation bar to create entries for the other users in your office
who will send faxes through the FaxFinder. For each such FaxFinder client/user, enter the
Username, Password, phone numbers and email address in the appropriate fields.
B. Click on the Add link in the upper right-hand corner of the Users window to create a new client
user. Ensure that you click on the Update button after each entry before creating the next one.
The message “FaxFinder User updated” will appear above the section.
An alternative method for populating the User database is Comma Separated Value importation.
Note: By default, there is an Administrator user that cannot be deleted, but you can click on the Edit
action item to change the information and password.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 19
Chapter 3 – FaxFinder Web
Management Interface
Introduction
In this chapter, we present the screens of the FaxFinder web management interface and describe the
sub-categories for each screen. The major sections are presented along the top navigation bar of the
web interface and most of these will activate a left-hand navigation window of sub-categories when
clicked. As with any secure browser-based user interface, a certificate is required to allow access. The
certificate used by the FaxFinder unit is self-signed, meaning that you will see a security warning when
you first access the unit from a browser. These warnings do not mean that the unit is not secure; it is
merely an indication that the validated certificate is not signed by a third party. Please select the option
to continue when you are presented this information.
Login Screen
When you enter the IP address of your FaxFinder unit in a browser, you will first see the certificate
warning as noted above. After continuing past the warning, you will be presented with the Login Screen.
When you first receive your unit, the default username is admin and the default password is admin.
Forgot Password?
Should you forget your password, a link is provided that you can click to have your password emailed to
you for access. Enter your username in the form provided and click the Send button to have the
FaxFinder email the password.
Home Screen
The FaxFinder Home screen displays the model name, software version and contact resources.

Chapter 3: FaxFinder Web Management Interface
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 20
Status & Logs Section
System Status
The System Status screen provides many key pieces of information that can be used diagnostically or
simply as a confirmation of correct settings.
Current Time
This field displays the current time and date on the FaxFinder unit. The format for this display is set in
the System Configuration: Time screen.
Up Time
This displays the running, total time that the FaxFinder has been in operation since the last reboot/reset
or disconnection of power.
Time Server Status
This indicates the status of the Time Server currently in use. If the Time Server Status shows ‘Disabled’ it
is likely that you have set the Time Server to ‘none.’ Error messages will also appear here; for example
the message ‘SNTP Error: Unknown Host’ will appear when the unit cannot contact the Time Server or if
it gets no response from a Time Server. Normally you will see the ‘No Errors’ message.
Printer Status section
Printer Status
This displays the current status of each printer that has been set up in the System Configuration:
Printers section.
Network Share Status section
Network Share Status
This displays the current status of any network shares that have been configured in the System
Configuration: Shares section.