MuxLab 500431 User manual

© MuxLab Inc. 2014 94-000779-A SE-000779-A
8495 Dalton Road, Mount Royal, Quebec, Canada. H4T 1V5
Tel: [phone] Fax: [phone]
Toll Free (North America): [phone]
E-mail: [e-mail] URL: www.muxlab.com
Specifications
Environment
HDMI 1.4 (3D)
Devices
DVD/Blu-Ray, plasma, projectors, monitors, TV, PC, laptops
Transmission
Transparent to the user
Frequency
25 to 340 MHz
Signals
HDMI 1.4 protocol
Connectors
HDMI Type A 19-pin female, TOSLINK & 3.5mm Stereo Jack
LEDs
One (1) Power: Blue
One (1) LPCM: Blue
One (1) Sync: Blue
Power Control
Push button on the front of the unit
Resolution
480i to 1080p @ 50/60 fps
1080p @ 24/50/60 fps
3840 X 2160 @ 24/25/30 fps
VGA to UXGA
Color
8, 10 & 12 bit
Audio Format
HDMI Output: LPCM, DolbyDigital, DTS, Dolby DigitalPlus,
Dolby True-HD, DTS-HD Master Audio
Optical Output: LPCM, DolbyDigital, DTS
Stereo Output: Analog Stereo
Sampling Rate
HDMI Output: 192 KHz
Optical Output: 192 KHz
Stereo Output: 48 KHz
HDCP
Revision 1.3
Cable
HDMI Cable
Temperature
Operating: 0° to 40°C Storage: -20° to 60°C
Humidity: up to 90% non-condensing
Enclosure
Metal enclosure
Dimensions
3.74” x 3.27” x 0.91” (95 mm x 83 mm x 23 mm)
Weight
1 lbs (0.45 Kg)
Power Supply
5VDC, 2A with interchangeable blade for US, UK and Euro
Compliance
Regulatory: FCC, CE, RoHS
Warranty
2 years
Order Information
500431 HDMI to HDMI with Audio Extraction, UHD-4K
HDMI to HDMI with Audio Extraction,
UHD-4K (500431)
Quick Installation Guide
Overview
The HDMI to HDMI with Audio Extraction (500431) allows one (1) HDMI source
to be distributed to one (1) HDMI display. The product supports up to 4K
(3840 x 2160), 8-bit color and HD audio. The extracted audio is available on an
S/PDIF TOSLINK and 3.5mm Stereo Jack. The product is HDCP 1.3 compliant
and features LED diagnostics. Applications include commercial and residential
AV systems, classroom projector systems, digital signage, boardroom systems,
collaborative PC systems, medical information systems.
Pre-Installation Check
Identify the connectors as indicated on the product

© MuxLab Inc. 2014
Installation
In order to install the HDMI to HDMI with Audio Extraction, please follow the steps
below:
1. Connect the HDMI video source to the input connector of the HDMI to HDMI
Audio Extractor.
2. Connect the HDMI display equipment to the output connector of the HDMI to
HDMI Audio Extractor.
Note: Connecting a display is optional; the product will still extract the
audio from the HDMI signal even if no display is connected.
3. Connect the audio receiver to the appropriate output connector of the HDMI
to HDMI Audio Extractor.
4. Select the appropriate mode using the front switch (3 options):
TV Mode: Audio capability supported by the television
Bitstream Mode: Audio supports up to 5.1 channels of compressed
audio such as Dolby and DTS.
LPCM 2CH: Audio supports limited to 2 LPCM Channels
5. Connect the 5VDC power supply to the product first, and then plug the power
supply into an AC power outlet.
6. Power on the HDMI equipment and verify the image quality.
7. The following diagram shows the final configuration.
Troubleshooting
The following tables describe some of the symptoms, probable causes and possible solutions
in respect to the installation of the HDMI to HDMI with Audio Extraction.
Picture/
Sound
Probable Cause
Possible Solution
No Image
Wiring
Check continuity
Check correct wiring
No Image
Synchronization
Power off the source and the display.
Power on the devices.
Flickering Image
Synchronization
Check HDMI cable length
Choppy Sound
Synchronization
Check HDMI cable length
Noise in image
Weak signal
Check HDMI cable length
Green or pink hue
Cable
Check HDMI cables and replace.
TV sound not Working
Sound capability
mismatch
Select TV using the front switch, to match
the sound capability of the source to the
television.
Noisy Sound
Compressed bitstream
When compressed bitstream is selected
the stereo output (3.5 mm Jack) cannot be
used. Set the source to send a Stereo
LPCM signal or select LPCM 2CH using
the front switch.
Multi-Channel not working
Stereo jack selected
This device doesn’t down-mix the audio
channels. When using the stereo output,
set the source to send a stereo LPCM
signal or select LPCM 2CH using the
front switch
Multi-Channel not working
Sink equipment not
supporting Multi-
Channel configuration
Verify that the sink device connected to
the HDMI output is supporting Multi-
Channel sound configuration. Verify that
the front switch is set to bitstream.
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at
877-689-5228 (toll-free in North America) or ([phone] (International).