Nanoptix Nanoptix CALLISTO User manual

Spill-Proof Thermal Printer
Owner's Manual
First Edition: April 2003
Last Revision: April 2013
Document #: 102136-0003R-01

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Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to
improve products as new technology, components, software, and firmware becomes available.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2006 by Nanoptix Inc.
Dieppe, New Brunswick Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their
respective holders.
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications will not
occur in a particular commercial installation. If this equipment does cause interference, which can
be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix
Inc. immediately.

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Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables and
equipment other than those specified by Nanoptix Inc. The correction of interferences caused by
such unauthorized modification, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, ICES, FCC and CE marking requirements,
you must use the power supply, power cord, and interface cable which were shipped with this
product or which meet the following parameters:
Power Supply
UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output
equipped with AC line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you
to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable
An approved Nanoptix interface cable must be used with this product. Using a cable other than
Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and
your system for FCC and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be
used. For applications outside the North America, power cords that meet the particular country’s
certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications
that is in force in the country of use.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.

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Table of Contents
1. About the Printer..................................................................... 1
1.1 Description of Printer ...................................................................................1
1.2 Connection....................................................................................................2
1.3 General specifications..................................................................................3
1.4 Printer Controls.............................................................................................4
To reset Printer........................................................................................................................ 4
Paper Feed Button................................................................................................................... 5
1.5 Changing Paper ............................................................................................6
1.6 Testing the Printer........................................................................................7
1.7 Troubleshooting the Printer.........................................................................8
Printer LED .............................................................................................................................. 8
Printing Problems .................................................................................................................... 8
Printer Does Not Work............................................................................................................. 9
2. Media and Supplies Guide.................................................... 10
2.1 Thermal Paper Specifications....................................................................10
2.2 Ordering Thermal Paper.............................................................................10
2.3 Ordering Miscellaneous Supplies .............................................................11
Power Supply and Power Cord.............................................................................................. 11
Ordering Communication Cables........................................................................................... 11
Communication Cables Pin-Out ............................................................................................ 12
3. Communicating with the Printer.......................................... 14
APPENDIX A: Mechanical Drawings............................................. 15

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Figures
FIGURE 1: NANOPTIX SPILL-PROOF PRINTER...................................................................................... 1
FIGURE 2: NANOPTIX SPILL-PROOF CONNECTION THROUGH PLASTIC HOOK ....................................... 2
FIGURE 3: NANOPTIX SPILL-PROOF OPTIONAL PLASTIC COVER.......................................................... 2
FIGURE 4: RESETTING PRINTER.......................................................................................................... 4
FIGURE 5: PAPER FEED BUTTON........................................................................................................ 5
FIGURE 6: LOADING PAPER................................................................................................................ 6
FIGURE 7: TEST TICKET EXAMPLE...................................................................................................... 7
FIGURE 8: MECHANICAL DIMENSIONS............................................................................................... 15

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Tables
TABLE 1: SPECIFICATION ................................................................................................................... 3
TABLE 2: TROUBLESHOOTING WITH THE STATUS LED......................................................................... 8
TABLE 3: TROUBLESHOOTING PRINTING PROBLEMS ........................................................................... 8
TABLE 4: PRINTER DOES NOT WORK ................................................................................................. 9
TABLE 5: THERMAL PAPER PART NUMBERS..................................................................................... 10
TABLE 6: ORDERING THERMAL PAPER ............................................................................................. 10
TABLE 7: POWER CORD PART NUMBERS.......................................................................................... 11
TABLE 8: COMMUNICATION CABLES PART NUMBERS........................................................................ 11
TABLE 9: RS-232 DB9 FEMALE INTERFACE ..................................................................................... 12
TABLE 10: RS-232 DB9 MALE INTERFACE....................................................................................... 12
TABLE 11: RS485/RS232 COMBO DB15 FEMALE INTERFACE .......................................................... 13
TABLE 12: CASH DRAWER INTERFACE ............................................................................................. 13

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1.About the Printer
1.1 Description of Printer
The Nanoptix Spill-Proof thermal printer is extremely fast, quiet, and very reliable. With
thermal printing technology, there is no ribbon cassette to change, and paper loading is
extremely simple. The printer is small enough to fit almost anywhere and is easy to use
with the ticket exiting from the top.
Figure 1: Nanoptix Spill-Proof Printer

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1.2 Connection
To prevent the Nanoptix Spill-Proof Printer from accidental disconnect. The USB and the
Power cable can be hooked to the plastic clip as shown in Figure 2. To increase
protection, an optional plastic cover is available over the back connection as shown in
Figure 3.
Figure 2: Nanoptix Spill-Proof Connection through Plastic Hook
Figure 3: Nanoptix Spill-Proof Optional Plastic Cover
Optional
Plastic Cover
Plastic
Hook
Plastic
Hook

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1.3 General specifications
Print Method Direct Thermal
Resolution 8 dot/mm (203 dpi)
Print Width 80mm
Paper Width 80mm or 82.5 mm
Max Roll Diameter 82.5mm
Operating Temperature 0 to 50 C
Storage Temperature -40 C to +65 C
Operating Relative Humidity 5% to 90% RH at 50C (non-condensing)
Communication Interface Options USB and RS-232C, optional RS-485
Optional Interface Cash Drawer Kick Out
Memory/Firmware 64 Mbit of RAM, 16 Mbit of flash
Resident Character Sets Arial Bold (6 sizes)
Note: Other Character sets can be
programmed quickly
Integrated Bar Codes UPC-A, UPC-E, interleaved 2 of 5, Code 39,
Code 128, EAN 8, EAN 13.
Speed Up to 125 mm/second
Sensors

Paper out
Door open
Top of form (optional)
Human Interface Drop-in paper loading, status LED, paper feed
button
Dimensions 130mm width x 110mm height x 180mm depth
Weight 0.55 Kg
Agency Compliance Underwriters Laboratory - UL 60950
Safety of Information Technology Equipment,
including Electrical Business Equipment
Canadian Standards Association - CSA 22.2
No. 60950
Safety of Information Technology Equipment,
including Electrical Business Equipment
TUV / VDE / GS Mark
Safety of Information Technology Equipment,
including Electrical Business Equipment
Underwriters Laboratories - IEC 60950 / EN
60950 CB Test Report and Certificate
Emission Standards United States - FCC Part 15 Subpart B
Canada - Industry Canada ICES-003
Europe – EN 55022
Class A emissions
Table 1: Specification

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1.4 Printer Controls
To reset Printer
Simply plug and unplug the printer to reset in the event of a fault condition. Once the
Printer is re-plugged, it will go through a startup routine and resets itself.
Figure 4: Resetting Printer
Power
Connector

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Paper Feed Button
Use the Paper Feed Button to advance the paper.
Figure 5: Paper Feed Button

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1.5 Changing Paper
Caution: Do not operate the printer if it runs out of paper. The printer will not operate
without paper, but it may continue to accept data from the host computer. Because the
printer cannot print any transactions, the data may be lost.
1. Open the top cover by pulling under the tab on both sides.
2. Remove the used roll.
3. Tear off the end of the new roll so that the edge is loose and place the new roll into
the paper bucket with a few inches of loose paper at the bottom of the roll.
Figure 6: Loading Paper
Caution: Be sure the paper unrolls from the bottom. Otherwise, the printer will not
print or the paper will jam.
4. Pull up on the bottom of the paper roll and align the paper properly before closing the
cover.
5. Advance the paper by pressing on the paper feed button and tear off the excess
paper.
Note: In the event of a paper jam, remove the roll, tear a new clean edge, and replace it
in the paper bucket, as described above. Be sure that the paper unrolls from the bottom
of the roll.

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1.6 Testing the Printer
Run this test to check the printer. The test prints and cuts a resident test ticket. Verify
this ticket to ensure unit is printing and operating correctly. *The test ticket may vary from
actual printout depending on revision, firmware chosen.
Figure 7: Test Ticket Example
To print the test ticket, power-on the printer while pressing and holding the Paper Feed
Button for approximately 3 seconds. A test ticket similar to above will be printed
approximately 5 seconds after. Press the paper feed button once more and the ticket
will feed. Pressing the button again will result in blank tickets.
Model: CALLISTO
Firmware: C21-2.41G-61UCS
COMMUNICATION
Interface: IEEE1284 (0) or
Serial
Baud: 9600
Data Bits: 8
Parity: NONE
Handshaking: NONE
Print Mode: NTL
Aux Port: Disabled
PRINT CONTROL
Darkness Control: -1%
Voltage: 24.2 Volts
Temperature: 26 Celcius
Speed: 4 IPS
Black Bar Index: Disabled
SYSTEM RESOURCES
FLASH -Used: 0
-Free: 24576
LIBRARY INVENTORY
Templates: 0,1,2
Print Regions: 1,2,3,4,5,6,7,8,
h,9,A,B,C,D,E,F,G,
I,J,K,L,N,O,P,Q,R,
S,T,U,Z,X,a,b,c,d,
e,f,g,i,j,k,l,m,n,
o,p,q,
Graphics: None
Fonts: 0,3,5,7,8
MANUFACTURING INFORMATION
Printer ID: 5465789
Date Code: 20184
PWM Setting: 7F7F7F7FFFFFFF
A to D: DE7AA400FD000000
Resets:
9

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1.7 Troubleshooting the Printer
The printer is simple and generally trouble-free, but from time to time minor problems
may occur. Follow these procedures to determine the cause and resolution of any
problems the printer may be having. If the procedures in this section do not correct the
problem, contact a service representative.
Printer LED
Condition LED Status
Unit ready ON
Unit is in Reset or Booting OFF
Unit in standby (powered off) OFF
Paper Out Slow Blink
Door Open Fast Blink
Paper Jam Fast Blink
Missing Black Index Mark Fast Blink
Temperature Error Med Blink
Voltage Error Med Blink
Print Head Error Med Blink
Table 2: Troubleshooting with the status LED
Printing Problems
Problem Possible Causes What to Do
Receipt does not come
out all the way. Paper is jammed. Open the top cover, inspect and
clear any jammed paper.
Printer starts to print,
but stops while the
receipt is being printed.
Paper is jammed. Open the receipt cover,
inspect and
clear any jammed paper.
Print is light or spotty.
Paper roll loaded
incorrectly. Check that the paper is loaded properly.
Thermal printhead is
dirty. Use recommended thermal receipt paper.
Clean the Print Head
with Nanoptix authorized
cleaner.
Vertical column of print
is missing. This indicates a serious problem with the printer
electronics.
Contact your authorized
service representative.
One side of receipt is
missing. This indicates a serious problem with the printer
electronics.
Contact your authorized
service representative.
Table 3: Troubleshooting Printing Problems

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Printer Does Not Work
Problem Possible Causes What to Do
Printer Does Not
Function When Turned
On.
Printer not plugged in.
Check that printer cables
are properly connected
on both ends.
Check that the host or
power supply is switched
on. Check Printer LED.
Door not fully
closed. Close the door.
Table 4: Printer Does Not Work

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2.Media and Supplies Guide
2.1 Thermal Paper Specifications
Winding Direction: “Thermal Side Out”
End of Roll: “Not attached to core”
Core Inside Diameter: 0.5” (12.7mm)
Maximum Roll Diameter: 3” (76.2mm)
Paper Conversion: “Roll”
Top of form mark: “Not required”
Core Material: “Plastic”
Core Fabrication: “Solid Wall”
2.2 Ordering Thermal Paper
Recommended thermal paper can be ordered direct from Nanoptix. Please specify the
Nanoptix part number when ordering paper.
Nanoptix p/n Paper Grade Manufacturer Paper Width Thickness
100505-2010 P350 Kanzaki 80mm 61um (2.4mil)
100505-2016 P350 Kanzaki 82.5mm 61um (2.4mil)
Table 5: Thermal Paper Part Numbers
Manufacturer Numbers
Kanzaki Specialty Papers
(USA)
1350 Main Street • Springfield, MA 01103
1.888.KANZAKI
Tel: [phone]
Fax: [phone]
Table 6: Ordering Thermal Paper
Additional grades can be qualified and made available. Contact your sales
representative for more information from our toll free line at 1-888-983-3030.

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2.3 Ordering Miscellaneous Supplies
Power Supply and Power Cord
Please specify the Nanoptix part number when ordering power supplies and cords.
Nanoptix p/n Part Description
102080-0000R Power Cord - North America (standard C13 connector)
102080-0001R Power Cord - Continental Europe (standard C13 connector)
102080-0003R Power Cord - Argentina (standard C13 connector)
270005-0001R 24V, 60W Power Supply
Table 7: Power Cord Part Numbers
Contact your sales representative for more information from our toll free line at 1-888-
983-3030.
Ordering Communication Cables
Please specify the Nanoptix part number when ordering communication cables.
Part Number Part Description
102085-0002R USB communication cable (Type mini B to A)
102082-0000R Serial cable (DB-9 male to DB-9 female)
102928-0000R Serial cable (DB9 male to DB9 male)
102805-0000R Serial Null Modem cable (DB9 female to DB9 female)
102927-0000R Serial Null Modem cable (DB9 female to DB9 male)
102911-0000R Adaptor harness (DB9 Female to RJ45)
102911-0001R Adaptor harness (DB9 Male to RJ45)
102270-0000R Cash Drawer harness (RJ11-RJ11)
Table 8: Communication Cables Part Numbers
Contact your sales representative for more information from our toll free line at 1-888-
983-3030.

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Communication Cables Pin-Out
Your printer uses industry standard connections for Serial, USB and Cash Drawer
functions and is therefore compatible with standard printers and hosts on the market.
Please note that due to the power requirements of thermal printers, the unit will not
function with the USB cable alone. The power cord must be connected to the printer.
Several connector options are available depending on the printer factory configuration.
For all cases, USB is installed. When installed, the Cash Drawer drivers can supply up to
2 Amp when not printing.
The tables below detail the connection pin-out for the RS-232 interface and cash drawer
on the printer side.
Pin Signal Name Printer I/O Host I/O Printer Function
1 AUX_PWR 5V Output n/a Aux Power (100mA)
2 RS232_TXD Output Input Data transmit
3 RS232_RXD Input Output Data receive
4 RS232_CTS Input Output Handshake
5 DGND Ground Ground Signal Ground/Aux
Ground
6 RS232_RTS Output Input Handshake
7 RS232_CTS Input Output Handshake
8 RS232_RTS Output Input Handshake
9 nc or PWR No connect No connect reserved
Table 9: RS-232 DB9 female Interface
Pin Signal Name Printer I/O Host I/O Printer Function
1 AUX_PWR 5V Output n/a Aux Power (100mA)
2 RS232_RXD Input Output Data receive
3 RS232_TXD Output Input Data transmit
4 RS232_RTS Output Input Handshake
5 DGND Ground Ground Signal Ground/Aux
Ground
6 RS232_CTS Input Output Handshake
7 RS232_RTS Output Input Handshake
8 RS232_CTS Input Output Handshake
9 nc or PWR No connect No connect reserved
Table 10: RS-232 DB9 male Interface

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Pin Signal Name Printer I/O Host I/O Printer Function
1 AUX_PWR 5V Output n/a Aux Power (100mA)
2 RS232_TXD Output Input Data transmit
3 RS232_RXD Input Output Data receive
4 No connect or CTS Input Output None
5 DGND Ground Ground Signal Ground/Aux
Ground
6 Pull up or RTS Output Input Handshake
7 RS232_CTS Input Output Handshake
8 RS232_RTS Output Input Handshake
9 Pull up Output Input None
10 No connect Reserved Reserved Reserved
11 RS485_-TXD Output Input Handshake
12 RS485_+TXD Output Input Handshake
13 RS485_-RXD Input Output Handshake
14 RS485_+RXD Input Output Handshake
15 DGND Ground Ground Signal Ground/Aux
Ground
Table 11: RS485/RS232 combo DB15 Female Interface
Pin Signal Name Printer I/O Device I/O Printer Function
1 DGND Ground Ground Power Ground
2 Cash 1 Ground pulse Sol- (A) Solenoid (A) ground sink
3 V24 Supply Sw & Sol+(A) Solenoid/Switch Supply
4 V24 Supply Sw & Sol+(A) Solenoid/Switch Supply
5 Cash 2 Ground pulse Sol- (B) Solenoid (B) ground sink
6 Stat Input Switch Drawer status
Table 12: Cash Drawer Interface

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3.Communicating with the Printer
Over the years, Nanoptix has developed emulations for compatibility with the most
popular printers in the market. At the time of printing this manual, the following
emulations are available:
-Epson LQ570+
-Epson TM-T88III
-Star TUP-400
-Axiohm A722
-Ithaca P70
-Ithaca P170
-Citizen 3551
Please contact your sales representative if you require other emulations. If we do not
have the emulation you need, we can provide most emulations in a short timeframe. If
you are not required to emulate other printer, please ask your sales representative for
the latest Nanoptix Windows Driver or the “Nanoptix Programming Guide” which will list
the Nanoptix ESC/P commands.