Nanoptix PayCheck User manual

First Edition: December 2008
Latest update: February 2009
Document #: 720002-0000R

December 2008
Document #: 720002-0000R ii
Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve
products as new technology, components, software and firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2003 by Nanoptix Inc.
Dieppe, New Brunswick
Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their respective
holders.
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.

December 2008
Document #: 720002-0000R iii
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's instructions.
However, there is no guarantee that interference to radio communications will not occur in a particular
commercial installation. If this equipment does cause interference, which can be determined by turning the
equipment off and on, the user is encouraged to contact Nanoptix Inc. immediately.
Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized modification
of this equipment or the substitution or attachment of connecting cables and equipment other than those
specified by Nanoptix Inc. The correction of interferences caused by such unauthorized modification,
substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use
the power supply, power cord, and interface cables, which were shipped with this product or which meet the
following parameters:
Power Supply
UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output equipped with AC
line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you to test
the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable
An approved Nanoptix interface cable must be used with this product. Use of a cable other than Nanoptix
approved product will require that you test the cable with the Nanoptix Inc. printer and your system for FCC
and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be used. For
applications outside the North America, power cords that meet the particular country’s certification and
application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications that is in
force in the country of use.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.

December 2008
Document #: 720002-0000R iv
Table of Contents
Table of Contents............................................................................................................iv
1. About the Printer.......................................................................................................1
1.1 Description of Printer...................................................................................................................1
1.2 Nanoptix PayCheck High Speed Couponing Thermal Printer.................................................1
1.3 General Specifications ..................................................................................................................2
2Printer Controls.........................................................................................................3
2.1 Paper Loading...............................................................................................................................3
2.2 Calibrate Printer...........................................................................................................................6
2.3 Resetting Printer ...........................................................................................................................7
2.4 Paper Feed Button ........................................................................................................................7
2.5 Status LED.....................................................................................................................................8
2.6 Testing the Printer ........................................................................................................................9
2.7 Clearing Jams..............................................................................................................................10
3Troubleshooting the Printer...................................................................................11
3.1 Printer Interface Ports................................................................................................................11
3.2 Pin Designation of Communication Interfaces.........................................................................12
3.2.1 RS-232 (DB-9)..........................................................................................................................12
3.3 Sensors & Switches .....................................................................................................................12
3.4 Printing Problems .......................................................................................................................13
3.5 Printer Does Not Work...............................................................................................................13
4Media and Supplies Guide......................................................................................14
4.1 Media Specifications ...................................................................................................................14
4.2 Ordering Thermal Paper............................................................................................................14
5Mechanical Drawings..............................................................................................15
6Print Cleaning Instructions.....................................................................................17
7Service & Support ...................................................................................................19
7.1 Returning Printers back to Nanoptix for Repairs (RMA) ......................................................19
7.2 Technical Support Contact Information...................................................................................19

December 2008
Document #: 720002-0000R v
Figures
FIGURE 1: NANOPTIX PAYCHECK HIGH SPEED COUPONING THERMAL PRINTER ...........................................1
FIGURE 2: (LEFT)LOADING PAPER.(RIGHT)TOP VIEW WITH ARROW POINTING TOWARDS OUTPUT TRAY.......3
FIGURE 3: ALIGNING PAPER EDGE..............................................................................................................4
FIGURE 4: CLOSING COVER........................................................................................................................5
FIGURE 5: TOP VIEW WITH ARROW POINTING TOWARDS OUTPUT TRAY..........................................................6
FIGURE 6: RESETTING PRINTER..................................................................................................................7
FIGURE 7: PAPER FEED BUTTON ................................................................................................................7
FIGURE 8: LED POSITIONS -RED ON TOP,GREEN ON BOTTOM. ..................................................................8
FIGURE 9: STATUS TICKET .........................................................................................................................9
FIGURE 10: LATCH.................................................................................................................................. 10
FIGURE 11: FRONT ASSEMBLY................................................................................................................. 10
FIGURE 12: CLEAR JAM .......................................................................................................................... 10
FIGURE 13: INTERFACE PORTS................................................................................................................ 11
FIGURE 14: SENSORS &SWITCHES ......................................................................................................... 12
FIGURE 15: SIDE VIEW WITH COVER OPEN (IN MM)................................................................................... 15
FIGURE 16: SIDE VIEW WITH COVER CLOSED (IN MM)............................................................................... 16
FIGURE 17: FRONT VIEW WITH COVER CLOSED (IN MM)............................................................................ 16
FIGURE 18: OPEN ................................................................................................................................... 17
FIGURE 19: CLEAN ROLLER..................................................................................................................... 17
FIGURE 20: CLEAN PRINTING HEAD.......................................................................................................... 18
FIGURE 21: CLEAN ROLLER..................................................................................................................... 18
FIGURE 22.............................................................................................................................................. 18

December 2008
Document #: 720002-0000R vi
Tables
TABLE 1: SPECIFICATIONS.................................................................................................................2
TABLE 2: LED INFORMATION.............................................................................................................8
TABLE 3: INTERFACE PORTS........................................................................................................... 11
TABLE 4: 9PIN RS232 SERIAL INTERFACE ..................................................................................... 12
TABLE 5: SENSORS &SWITCHES.................................................................................................... 12
TABLE 6: TROUBLESHOOTING PRINTING PROBLEMS........................................................................ 13
TABLE 7: PRINTER DOES NOT WORK.............................................................................................. 13
TABLE 8: ORDERING THERMAL PAPER............................................................................................ 14

December 2008
Document #: 720002-0000R 1
1.About the Printer
1.1 Description of Printer
The Nanoptix PayCheck High Speed Couponing Thermal Printer is extremely fast, quiet and
very reliable. With the technology of thermal printing, there is no cassette or ribbon to change and
paper loading is extremely simple. The printer is portable and is easy to use with the ticket exiting
from the front.
1.2 Nanoptix PayCheck High Speed Couponing Thermal Printer
Figure 1: Nanoptix PayCheck High Speed Couponing Thermal Printer

December 2008
Document #: 720002-0000R 2
1.3 General Specifications
Print Method Direct Thermal
Resolution 8 dot/mm (203 dpi)
Print Width 62.5 mm ( 2.46 in )
Paper Width 65 mm ( 2.56 )
Max Ticket Capacity 800 Tickets Max
Sequence Printed Max 200 Tickets Max
Operating Temperature 0° to 50° C
Storage Temperature -20° C to 60° C
Operating Relative Humidity 5% to 90% RH at 50C (Non-Condensing)
Communication Interface Options RS-232C, USB.
Memory/Firmware 64 Mbit SDRAM, 16 Mbit Flash for storing Code, Logos,
Images, etc.
Resident Character Sets Arial Bold (6 sizes)
Note: Other Character sets can be programmed quickly
Integrated Bar Codes UPC-A, UPC-E, interleaved 2 of 5, Code 39, Code 93,
Coda bar, EAN 8, EAN 13, Code 128.
Note: Other Bar Codes can be programmed quickly
Speed Up to 200 mm/second Monochrome ( 8 in )
Up to 125 mm/second Two color mode ( 5 in )
Sensors •Paper Out
•Cutter Homed
•Paper Low
Human Interface Drop-In Paper Loading, Power LED, Status LED, Paper
Feed Button
Dimensions
(Width x Height x Depth) 178.8 mm (7”) X 192.1 mm (7.5”) X 474.9 mm (18.7”)
Weight 5.5 KG
Immunity EN 55024: 1998 + amendment A1: 2001 + amendment A2:
2003
Emission Standards United States – FCC 47 CFR Part 15, Subpart B
Canada – ICES-003
Europe – EN 55022: 1998
Safety
United States – UL60950-1 first edition 2003, includes
revisions through and including November 26, 2003
Canada – CSA C22.2No. 60950-1-03, First edition 2003
Europe – IEC 60950-1, first edition 2001
RoHS RoHS Compliant
Table 1: Specifications

December 2008
Document #: 720002-0000R 3
2 Printer Controls
2.1 Paper Loading
Caution: Do not operate the printer if it runs out of paper. The printer will not operate without
paper, but it may continue to accept data from the host computer. Because the
printer cannot print any transactions, the data may be lost.
1. Unlock and push button to lift open the top cover.
2. Reload the ticket tray of fanfold paper.
Figure 2: (Left) Loading Paper. (Right) Top view with arrow pointing towards output tray.
Note: The above arrow does not appear on actual ticket.

December 2008
Document #: 720002-0000R 4
3. Lift the top ticket from the stack and align the left edge of the ticket to the left edge of the input
paper guide.
Figure 3: Aligning Paper Edge
4. Slowly slide the paper towards the output tray. The printer will grab the paper and
advance until one full ticket has passed and cut the first ticket.