NAPCO SECURITY COMMAND CENTER User manual

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OPERATING GUIDE for your
COMMAND CENTER
© NAPCO 2005 OI287C 5/05
SECURITY COMMAND CENTER
R123
B456
C7890
P
Q
G
U
NEXT / YES
PRIOR / NO
VIEW
ARMED STATUS
SYSTEM READY
09/15/05 12:05 AM

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The Command Center is a “smart”
user-friendly, interactive menu-driven
keypad designed for your Napco control
panel. Its alphanumeric screen will not
only display the status of your system,
but will also give you step-by-step
instructions to guide you through all
operations.
This booklet contains important
information about the operation of your
system with this Command Center
Keypad. Read it carefully and keep it
handy for future reference. Check the
Glossary for an explanation of terms that
may be unfamiliar to you.
You'll probably find subjects
mentioned in this booklet that do not
apply to your system. Napco control
panels have such a wide variety of
features that few security systems, if
any, will ever need them all. Your alarm
professional has chosen appropriate
features for your particular needs.
Regardless of how your system has
been configured, rest assured that it has
been carefully designed and engineered
to the highest industry standards. To
assure optimum safety and security,
familiarize yourself with this equipment.
Periodically check its condition and state
of readiness by testing it at least once a
week in both the ac/battery and battery-
only modes (ask your alarm professional
how to make these tests).
INTRODUCTION
IMPORTANT - TEST YOUR SYSTEM WEEKLY
Test your sounding device and backup battery
(These tests should only be performed on weekends or at a time
designated by your alarm company.)
1. While disarmed, press R.
2. Answer NO (press Q) until “ACTIVATE BELL TEST” appears in
the window.
3. Press YES (P) to execute the test. The alarm will sound for about
two seconds.
•If the alarm does not sound, call for service.
•If the battery is low, “LOW BATTERY E02-00 SERVICE” will appear
in the display indicating a low battery condition. Allow 24 hours for
the battery to recharge. If the trouble continues, call for service.
Test your central station communicator
(Activate Dialer Test programmed? YES NO)
1. Notify your Central Station of the impending test.
2. While disarmed, enter your User Code and press R.
3. Answer NO (press Q) until “ACTIVATE DIALER TEST” appears
in the window.
4. Press YES (P) to send a test code to the central station.
•If the test is not successful, “COMM FAIL E03-00 SERVICE” will
display, indicating a communication failure. Call for service.
Note: Any subsequent successful transmission will clear a “Failure to
Communicate” system trouble.

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TABLE OF CONTENTS
TABLE OF CONTENTS
Section Page
KEYPAD CONTROLS & INDICATORS............................................ 4
ARMING AWAY: SETTING THE ALARM WHEN LEAVING............6
ARMING STAY: PROTECTING YOURSELF AT HOME ................. 8
TURNING OFF THE ALARM (DISARMING) WHEN RETURNING... 10
FIRE PROTECTION......................................................................... 11
FUNCTION MENU ........................................................................... 15
CENTRAL-STATION MONITORING ................................................ 20
ADVANCED FEATURES ................................................................. 21
PROGRAMMING USER CODES ..................................................... 22
ENTER ZONE DESCRIPTIONS -- "CELL PHONE STYLE" ............. 24
SETTING THE DATE AND TIME ................................................... 26
KEYPAD MESSAGES...................................................................... 27
GLOSSARY ..................................................................................... 30
SYSTEM TROUBLE ERROR CODES ............................................. 33
TROUBLESHOOTING ..................................................................... 38
TO SILENCE AN ALARM, ENTER YOUR
CODE, AND PRESS U.
FOR SERVICE, CALL: _____________________
CENTRAL STATION: _____________________
EXIT DELAY: ___________________________
ENTRY DELAY: _________________________
FIRE ALARM SOUND*:
_____________________________________
BURGLAR ALARM SOUND*:
_____________________________________
KEYPAD FIRE ENABLED? YES NO
KEYPAD PANIC ENABLED? YES NO
KEYPAD AUX. ENABLED? YES NO
*FIRE HAS PRIORITY OVER BURGLARY.

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KEYPAD CONTROLS & INDICATORS
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VIEW
SYSTEM READY
01/01/05 12:05 AM

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KEYPAD CONTROLS & INDICATORS
Window. Displays system status
messages, zone descriptions, etc.
STATUS Light. Lights (green) to
indicate that the system is ready
for arming. If a zone is not
secured the light will be off and
the zone will display in the
window. If a zone has been
bypassed, the STATUS light will
blink while armed.
ARMED Light. Lights (red) to
indicate that the system is armed.
If an alarm has occurred, the
ARMED LED will be flashing.
MENU Button. Selects available
system functions as displayed in
the window. The selected function
is executed by pressing the U
button.
BYPASS Button. (1) Deactivates
selected zones from the system.
(2) Unbypasses a bypassed zone
(GEM-P3200/9600 panels only).
RESET Button. (1) Resets
various system troubles, displays,
etc. (See text.) (2) Resets
residential smoke detectors.
Numerical Keys (1-9, 0). Used to
enter codes, zone numbers, etc.
ENTER Button. Entry key.
Causes the entered code or
selected function to be executed.
STAY Button. (1) Bypasses all
Interior Zones simultaneously
("STAY Mode") to allow free
movement within the premises.
Hold down Pwhen the system
is armed in "STAY Mode" to
cancel entry delay on Exit/Entry
Zones, causing an instant alarm
upon violation. (2) Scrolls the
window display forward (NEXT).
(3) Answers “YES” to questions in
the window display.
AWAY Button. (1) Arms all zones
in the system, with display
indicating the exit time remaining.
(2) Scrolls window display
backward (PRIOR). (3) Answers
“NO” to questions in the window
display.
AREA Button (G). Selects
other areas and is used with
emergency buttons.
Emergency Buttons. Used with
the Gbutton to signal an
emergency, as follows:
Press the 7and the G
buttons for Fire Emergency.
Press the 8and the G
buttons for Auxiliary Emergency.
Press the 9and the G
buttons for Police Emergency.
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ARMING AWAY: SETTING THE ALARM WHEN LEAVING
ZONES FAULTED
02 BACK DOOR
BYPASSED BYPASSED
BYPASSED 02 BACK DOOR
Arming the System
1Check the keypad. The green STATUS light must be on in order to arm. If the
green light is off, “ZONES FAULTED” will display in the window followed by the
number and description of each faulted zone. Note each problem zone and
secure it by closing a window, door, etc. When all zones are secure, the green
STATUS light will come on and the window will display “SYSTEM READY”.
2Arm the system. Enter your code and press Q. The green STATUS light will
go off, the red ARMED light will come on and the window will display “EXIT TIME
XXX”, “PLEASE LEAVE NOW” (where “XXX” represents the exit time remaining,
in 10-second steps). Note: If you enter a wrong code, the keypad will display
“INVALID ENTRY, TRY AGAIN”.
3Leave the premises. Leave through the exit door before exit time expires.
Priority Arming
If you attempt to arm with a faulted Zone, a 3-second tone will sound at the keypad.
“CAN'T ARM SYSTEM” and “ZONES FAULTED”, will display in the window,
indicating that the faulted zone(s) must be secured before the panel can be armed.
Selectively Bypassing Zones
If you cannot locate or repair the problem yourself, call for assistance. If you cannot
get immediate help, bypass the problem zone(s) from the system by pressing B,
then the zone number (or vice versa).
Note: Bypassed zones are unprotected. If armed with zones bypassed, be sure to
have the system checked as soon as possible
EXIT TIME 060
PLEASE LEAVE NOW
CAN’T ARM SYSTEM
ZONES FAULTED
ZONES FAULTED
SYSTEM READY
02 BACK DOOR
BYPASSED
BYPASSED
BYPASSED
02 BACK DOOR

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ARMING AWAY: SETTING THE ALARM WHEN LEAVING
System Trouble
If you attempt to arm with a “SYSTEM TROUBLE” display alternating with an indicated trouble
code (e.g. “E02-00” (low battery); see SYSTEM TROUBLE ERROR CODES), a 3-second tone will
sound at the keypad. The window will display “CAN'T ARM SYSTEM, PRESS RESET KEY”. If
you cannot correct the problem immediately, pressing Cwill enable you to arm in this
condition. Be sure to call for service as soon as possible.
Area Arming (Optional)
Some systems may be divided, or partitioned, into smaller independent subsystems, which are
referred to as Areas. In a system that has been partitioned into multiple areas, one or more area
may be armed while others remain disarmed.
Manager's Mode (Optional)
The Manager's Mode allows the user to arm / disarm other areas in a partitioned system. To arm/
disarm a different area:
1. Press the numerical key representing the other area number.
2. Press Gfollowed by U. The keypad will now provide status and control of that area.
3. Enter your User Code followed by Qto arm or disarm the area.
4. Press Gfollowed by Uto return to the home area.
Global Arming (Optional) (Available only with the GEM-P3200/9600 panels)
To arm all areas simultaneously, press 9, Gand enter your code followed by U.
To disarm all areas simultaneously, press 0, Gand enter your code followed by U.
•The User Code must be valid in all area(s).
•If any zone is not secured, the keypad will display “CAN’T ARM SYSTEM, AREA X IN
TROUBLE”, where X indicates the number of the Area in trouble. All faulted zones in the
respective area(s) must be secured or bypassed. Note: If a system trouble is indicated, the
system cannot be armed using this method.
SYS/TRBL
LOW BATTERY
E02-00 SERVICE
SYS/TRBL
SYSTEM TROUBLE
SYS/TRBL
CAN’T ARM SYSTEM
PRESS RESET KEY
EXIT TIME 060
PLEASE LEAVE NOW
CAN’T ARM SYSTEM
AREA X IN TROUBLE

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Arming in STAY Mode
Interior Zones, when bypassed, allow free movement within the home while the
protection of armed perimeter zones is maintained. To bypass Interior Zones, enter
your User Code and press P.
Instant Protection
When retiring for the evening, after all family members are home, you can cancel the
entry delay on the Entry Zone(s).
To arm with instant protection, press and hold down Pfor 2 seconds at any time
after the system is armed. When armed with Instant Protection opening the entry door
will cause an immediate alarm.
•When arming with Instant Protection, the exit delay will remain in effect, allowing exit of the house just after arming. While
armed, the window will display “SYSTEM ARMED” (“SYSTEM ARMED I” will display with the GEM-P9600/3200) and the
red ARMED light will flicker rapidly to indicate instant protection.
ARMING STAY: PROTECTING YOURSELF AT HOME
SYSTEM ARMED I
BYPASSED
ARMED STAY

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ARMING STAY: PROTECTING YOURSELF AT HOME
Easy Exit (Optional - Easy Exit programmed? YES NO)
Your system may have been programmed for Easy Exit, which allows a user to exit the premises while the system is armed STAY. By
activating Easy Exit while the system is armed STAY, the Exit Delay countdown will take place, during which time you are permitted to
leave through the exit door. The Easy Exit Delay time will be identical to the Exit Delay time the system gives you each time it is
armed STAY. This will allow, for example, an early morning commuter to exit the house, without having to disarm and rearm the
system, awaking the family.
Press Uto activate Easy Exit on your system. (GEM-P3200/GEM-P9600 V20 or greater, GEM-P816/P1632 V9A or greater)
Emergency Buttons (Only available if programmed)
The Blue Emergency Buttons (7,8& 9), if programmed, are always active,
whether the system is armed or disarmed. The emergency signal will only be transmitted
when an Emergency Button and Gare pressed at the same time.
•Fire Emergency Simultaneously press 7and Gto alert the central station of a
fire emergency. *(Fire Emergency programmed? YES NO)
•Auxiliary Emergency Simultaneously press 8and Gto alert the central station
of an Auxiliary emergency. *(Auxiliary Emergency programmed? YES NO)
•Police Emergency Simultaneously press 9and Gto alert the central station of a
police emergency. *(Police Emergency programmed? YES NO)

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Disarming the System
1Enter your premises through the Entry/Exit door. The keypad will sound a steady tone to
remind you to disarm the system before your Entry Delay time expires.
2Enter your User Code and press U.The red ARMED light will go out, indicating that the
system has been disarmed. If you enter an invalid code, the keypad will beep 4 times,
signifying an error. Re-enter your code immediately. 10 seconds before Entry Delay expires,
the keypad will emit a pulsing warning tone.
Alarm Indication / Silencing an Alarm
If the red ARMED light is flashing and “ALARM” is displayed, an alarm occurred while you were
out. Proceed with caution! If you suspect that an intruder may still be on the premises, leave
immediately and call authorities from a neighbor's phone.
To silence an audible alarm:
1Enter your code and press U. After the system is disarmed, the window will continue
to display “ALARM” followed by the zone(s) violated.
2To reset the display, note the zones violated, then press C.
Ambush (Optional) Your Ambush Code Type is: TYPE 1 (Prefix) TYPE 2 (Unique)
My Ambush Code is ___________________
If an intruder forces you to disarm your system, enter your Ambush Code and press U. There are two types of Ambush Codes: (1) A 2-digit
code (prefix) entered just prior to your normal User Code and (2) A separate and unique User Code.
Example Type 1 (Prefix): If your User Code is 1234 and your Ambush Code is 99, press 991234U.
Example Type 2 (Unique): If your User Code is 1234 and your Ambush Code is 8899, press 8899U
Using your Ambush Code will send a silent alarm to the central station. The red ARMED light will go out and the window will display “SYSTEM
READY” as if the system were normally disarmed. There will be no indication that a silent alarm has been sent.
TURNING OFF THE ALARM (DISARMING) WHEN RETURNING
DISARM SYSTEM
ENTRY TIME XXX
INVALID ENTRY
TRY AGAIN
**** ALARM ****
02 - BACK DOOR
03 - LIVING ROOM