Napoleon Allure Series User manual

SERVICE MANUAL
$10.00
NEFL32FH, NEFL42FH, NEFL50FH,
NEFL60FH, NEFL72FH, NEFL100FH
ALLURE
ALLURE PHANTOM
NEFL42FH-MT, NEFL50FH-MT, NEFL60FH-MT
ALLURE / ALLURE PHANTOM
ELECTRIC FIREPLACE
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021
ENGLISH
ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE
SAFETY INFORMATION
!
WARNING
If the information in these instructions
are not followed exactly, fire or electrical
shock may result causing property
damage, personal injury or loss of life.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • Fax [phone] • www.napoleonfireplaces.com • [e-mail]
W415-1698 / 12.20.16

W415-1698 / 12.20.16
2
EN
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
1.0 OPERATING INSTRUCTIONS 3
1.1 OPERATING TOUCH DISPLAY PANELAND REMOTE CONTROL 3
2.0 REPLACEMENT PARTS 4
3.0 WIRING DIAGRAM 6
4.0 TROUBLESHOOTING 9
4.1 FLAME LED TESTING 10
4.1.1 LED TESTING 10
4.1.2 MOTOR TESTING 12
4.2 HEATER/BLOWER TESTING 14
4.2.1 BLOWER TESTING 14
4.2.2 HEATER TESTING 16
4.3 HIGH LIMIT SWITCH TESTING 18
5.0 SERVICE PREPARATION 20
6.0 REPLACING COMPONENTS 24
6.1 MOTORAND ROTISSERIE REPLACEMENT 24
6.2 CONTROL BOARD REPLACEMENT 24
6.3 CONTROL PANEL REPLACEMENT 25
6.4 LED REPLACEMENT 25
6.5 REMOTE RECEIVER / THERMOSTAT REPLACEMENT 26
6.6 HEATER, BLOWER,AND HIGH LIMIT SWITCHASSEMBLY REPLACEMENT 27
6.7 WIRE HARNESS REPLACEMENT 28
6.8 REMOTE BATTERY INSTALLATION 28
7.0 NOTES 29
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your municipality
for recycling instructions.
TABLE OF CONTENTS

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3 EN
1.0 OPERATING INSTRUCTIONS
1.1 OPERATING TOUCH DISPLAY PANEL AND REMOTE CONTROL
Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.
NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power
failure, the appliance will lose its memory function and will reset to factory mode when the power
returns.
!
WARNING
WHILE THE APPLIANCE IS OPERATING DO NOT REMOVE THE GLASS PANEL. THIS WILL CAUSE
THE REMOTE CONTROL AND TOUCH PANEL TO DISFUNCTION.
The main power button is located on the front bottom right side of the appliance.
POWER Turns the appliance ON/OFF.
FLAME - ORANGE
FLAME - BLUE
TIMER
TEMPERATURE
Controls Orange Flame brightness.
6 Settings: ( F5-F4-F3-F2-F1-F0 ) Flame dims from F5 to F1.
F5 is the brightest setting and F0 is off.
Controls Blue Flame brightness.
6 Settings: ( F5-F4-F3-F2-F1-F0 ) Flame dims from F5 to F1.
F5 is the brightest setting and F0 is off..
Controls the Timer.
9 Settings: (0.5h, 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h) Press button
until reach desired setting.
Display Value
Temperature
0123456789N
18 19 20 21 22 23 24 25 26 27 ON
64 66 68 70 72 74 76 78 80 82 ON
° C
° F
HEATER Controls the Heater.
Press button to initiate the heater.
(H0) no heater or blower.
(BL) blower only.
(H1), heater blows warm air (750W)
(H2), heater blows hot air (1500W)
NOTE: Heater functions cycle from H0-BL-H1-H2, Press
and hold the heater button for 5s, the heater and
temperature setting will be locked onto the selected
setting. Hold the button for 5s again, the heater will be
unlocked.
1. Press once: Touch panel indicator becomes active.
2. Press again until desired setting is reached. Digital display
shows setting circles as below.
NOTE: Press the button for 5 seconds, the temperature
setting will switch from °C to °F. Same way from °F to °C.
The touch display panel is shown by LED's on the front bottom right of the appliance. The LED's will
disappear after 10 seconds of no function change. The Main Power button will be dim.
WARNING: Do not move or remove the front panel, when the appliance is plugged in and operating.
This will cause the remote control and touch panel to no longer function.

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4
EN
41.1C
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts
can be ordered through your Authorized dealer / distributor.
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE
REQUIRED TO HONOUR THE CLAIM.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
PARTS, PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PARTS IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FOR MOST
DELIVERY DESTINATIONS.
PARTS NOT IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN A 2 TO 4 WEEK PERIOD, FOR
MOST CASES.
PARTS IDENTIFIED AS ‘SO’ ARE SPECIAL ORDER AND CAN TAKE UP TO 90 DAYS FOR DELIVERY.
FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE
ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY
DAMAGE OR PERSONAL INJURY.
!
WARNING
For after sales service, please call 1-888-721-8324
2.0 REPLACEMENT PARTS

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5 EN
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Ensure to vacuum up any broken glass from inside the appliance before operation.
NEFL42FH-MT / NEFL50FH-MT / NEFL60FH-MT
NEFL32FH / NEFL42FH / NEFL50FH / NEFL60FH / NEFL72FH / NEFL100FH
REF. NEFL32FH NEFL42FH NEFL50FH NEFL60FH NEFL72FH NEFL100FH DESCRIPTION
1 W300-0226 W300-0224 W300-0227 W300-0228 W300-0229 W300-0230 FRONT GLASS
2 W475-1192 W475-1185 W475-1193 W475-1194 W475-1195 W475-1196 ACRYLIC PLASTIC PANEL
3 W405-0033 W405-0033 W405-0033 W405-0037 W405-0037 W405-0037 LED LIGHT
4 W497-0014 W497-0013 W497-0015 W497-0016 W497-0017 W497-0018 PLASTIC STRIP
5 W080-1616 W080-1616 W080-1616 W080-1616 W080-1616 W080-1621 WALL MOUNTING BRACKET
6 W200-0571 W200-0572 W200-0572 W200-0572 W200-0572 W200-0572 CORD COVER
7 W527-0009 W527-0008 W527-0010 W527-0011 W527-0012 W527-0013 REFLECTOR SPINDLE
8 W435-0077 W435-0077 W435-0077 W435-0077 W435-0077 W435-0077 SYNCHRONUS MOTOR
9 W010-3728 W010-3728 W010-3728 W010-3728 W010-3728 W010-3728 BLOWER AND HEATER ASSEMBLY
10 W190-0095 W190-0095 W190-0095 W190-0095 W190-0095 W190-0095 REMOTE CONTROL
11 W190-0096 W190-0096 W190-0096 W190-0101 W190-0101 W190-0101 CIRCUIT BOARD
12 W497-0019 W497-0020 W497-0021 W497-0022 W497-0023 W497-0024 CRYSTAL
13 W370-0050 W370-0050 W370-0050 W370-0055 W370-0055 W370-0057 HARDWARE KIT
14 W475-1184 W475-1184 W475-1184 W475-1184 W475-1184 W475-1184 CONTROL PANEL (WITH REMOTE RECEIVER)
15 W750-0370 W750-0371 W750-0372 W750-0373 W750-0374 W750-0375 WIRE HARNESS
16 W690-0021 W690-0021 W690-0021 W690-0021 W690-0021 W690-0021 THERMOSTAT
REF. NEFL42FH-MT NEFL50FH-MT NEFL60FH-MT DESCRIPTION
1 W300-0224 W300-0227 W300-0228 FRONT GLASS
2 W475-1185 W475-1193 W475-1194 ACRYLIC PLASTIC PANEL
3 W405-0033 W405-0033 W405-0037 LED LIGHT
4 W497-0013 W497-0015 W497-0016 PLASTIC STRIP
5 W080-1616 W080-1616 W080-1616 WALL MOUNTING BRACKET
6 W200-0572 W200-0572 W200-0572 CORD COVER
7 W527-0008 W527-0010 W527-0011 REFLECTOR SPINDLE
8 W435-0077 W435-0077 W435-0077 SYNCHRONUS MOTOR
9 W010-3728 W010-3728 W010-3728 BLOWER AND HEATER ASSEMBLY
10 W190-0095 W190-0095 W190-0095 REMOTE CONTROL
11 W190-0096 W190-0096 W190-0101 CIRCUIT BOARD
12 W497-0020 W497-0021 W497-0022 CRYSTAL
13 W370-0050 W370-0050 W370-0055 HARDWARE KIT
14 W475-1184 W475-1184 W475-1184 CONTROL PANEL (WITH REMOTE RECEIVER)
15 W750-0371 W750-0372 W750-0373 WIRE HARNESS
16 W690-0021 W690-0021 W690-0021 THERMOSTAT
13
123
46
79
810 12
5
11 14 15 16

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6
EN
3.0 WIRING DIAGRAM
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED
SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

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7 EN

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EN

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!
WARNING
4.0 TROUBLESHOOTING
No warm air is coming
out of the appliance
Appliance flashes on
and off
Heater shuts off and
LED flashes after 30
seconds
Heater is on but little
to no heat is produced
Room temperature is higher than
the set temperature setting
Appliance has overheated
Blower malfunction
One or more heating elements
has malfunctioned
1. Set temperature to a higher setting with remote control.
2. If heater does not turn on, proceed with "LED indicator light is
flashing" test solution.
1. Unplug the appliance and wait 15-20 minutes for the appliance
to cool down
2. Ensure nothing is blocking the air flow from the exhaust of the
appliance
3. Plug in the appliance. If problem persists, refer to section 4.2
1. Refer to section 4.2
SYMPTOM PROBLEM TEST SOLUTION
Dim or no flame Dim Flame
No moving flame (LED light on)
No LED light
1. Press the flame buttons on the control panel to cycle through
brightness levels in order check if the light will get brighter.
2. If light is still dim, refer to section 4.1
1. Press the flame buttons on the control panel to cycle through
the flame settings (from F1, F2, F3, to F0) as this could restart the
reflector spindle to animate the flame.
2. If flame is still not moving, refer to section 4.1
1. Press the flame buttons on the control panel to cycle through
the brightness levels
2. If the LED light is still off, refer to section 4.1
Missing a flame colour 1. Press corresponding button to turn on colour
2. If the desired colour is still not functioning, refer to section 4.1
IF YOU ARE EXPERIENCING ANY OF THESE ISSUES, UNPLUG APPLIANCE FROM THE POWER OR TURN OFF
CIRCUIT BREAKER FOR 30 SECONDS TO FACTORY RESET THE APPLIANCE.
TURN OFF THE APPLIANCE COMPLETELY AND LET THE APPLIANCE COOL DOWN BEFORE SERVICING.
FOR ALL HARDWIRED APPLIANCES, DO A VOLTAGE TEST TO ENSURE THAT THERE IS NO POWER RUNNING
THROUGH THE UNIT.
Thermostat failure 1. Ensure wire connections are firmly connected at the thermostat
and PCB.
2. If appliance is still showing error code E1, replace thermostat.
Refer to section 6.5
1. Ensure wire connections are firmly connected at the thermostat and
PCB.
2. If unit is still showing error code E2, replace thermostat.
Refer to section 6.5
3. If unit is still showing error code E2, replace the PCB.
Refer to section 6.2
1. Inspect connected electrical load (appliance must be connected to
15A, grounded, and a dedicated circuit).
2. Inspect all internal components. Refer to section 4.1 - 4.3
1. Remove front glass and ensure yellow protective cover is removed
from the control panel buttons
2. If unit still does not work, inspect control panel. If it needs to be
replaced, refer to section 6.3
E1 Error Code
E2 Error Code
Appliance is tripping
circuit breaker
Appliance beeps when
plugged in but will not
turn on
Thermostat or PCB is shorting
Current is overloading the
circuit or a short created by an
internal component
Control panel issue
TO ACCESS COMPONENTS OF THE APPLIANCE, REFER TO SECTION 5.0 SERVICE PREPARATION

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EN
4.1 FLAME LED TESTING
Cycle through the brightness
settings by pushing the flame
button on the control panel
Unplug the appliance
(if hardwired, turn off circuit breaker)
Ensure the wires from the flame LED
are not pinched, frayed, and are firmly
connected on the PCB and flame LED
(Figure 1)
Ensure reflector spindle is free
of any obstructions
Are the LEDs on? YES
NO
Plug in the appliance and press
power button on the control panel
(if hardwired, turn on circuit breaker)
YES
NO
Appliance is functioning accordingly.
Is the reflector spindle
turning?
Perform motor testing
(Section 4.1.2)
YES
NO
Perform LED testing
(Section 4.1.1)
Perform motor and LED testing
(Section 4.1.1 - 4.1.2)
Is the reflector spindle
turning?
4.1.1 LED TESTING
NO
YES
Replace the wire harness
Refer to section 6.7 (Wire
Harness Replacement)
Replace the flame LED strip.
Refer to section 6.4
(LED Replacement)
Unplug the appliance
(If hardwired, turn off circuit breaker)
Plug the appliance
(If hardwired, turn on circuit breaker)
Ensure to set the brightest
LED setting
Set multimeter to read
DC voltage
Place positive probe on the corresponding
LED on the PCB (Figure 3)
Place negative probe on the corresponding
LED on the PCB (Figure 3)
Unclip the wire harness from the
corresponding terminal for the LED
strip that you are testing (Figure 2)
START HERE
START HERE
Is the voltage reading
12V DC?

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11 EN
FIGURES
Fig. 1 Fig. 3
Fig. 2
-
+
FLAME LED TERMINALS

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12
EN
4.1.2 MOTOR TESTING
NO
NO
YES
YES
Replace the PCB
Refer to section 6.2 (Control
Board Replacement)
Replace the motor
Refer to section 6.1
(Motor Replacement)
Replace the wire harness
Refer to section 6.7 (Wire
Harness Replacement)
Unplug the appliance
(If hardwired, turn off circuit breaker)
Unplug the appliance
(If hardwired, turn off circuit breaker)
Plug in the appliance and press power
button on the control panel
(If hardwired, turn on circuit breaker)
Plug in the appliance and press
power button on the control panel
(If hardwired, turn on circuit breaker)
Set multimeter to read
AC voltage
Place positive probe on the MOTOR
terminal of the PCB (Figure 4)
Disconnect the wire on the
MOTOR terminal on the PCB
Reconnect the wire into the
MOTOR terminal on the PCB
Place negative probe on the AC-N / AC-N1
terminal of the PCB (Figure 5)
Is there a voltage reading
approximately 120V AC?
Follow the wire from the motor until
you reach the plastic connectors and
disconnect them (Figure 6)
Using the female wire connector coming from
the PCB, place positive probe into the terminal
with the orange wire and the negative probe
into the terminal with the purple wire (Figure 7)
Is the voltage reading
approximately 120V AC?
START HERE

W415-1698 / 12.20.16
13 EN
FIGURES
MOTOR
TERMINAL
AC-N1
Fig. 4
Fig. 5
Fig. 6 Fig. 7
-
-
+
+

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14
EN
Unplug the appliance
(if hardwired, turn off circuit breaker)
Unplug the appliance
(if hardwired, turn off circuit breaker)
Set multimeter to
read AC voltage
Disconnect the grey wire connector
on the FAN terminal on the PCB
(Figure 9)
Does the fan spin with little
or no resistance?
Place the positive probe on the
FAN terminal of the PCB
(Figure 10)
Place the negative probe on the
AC-N / AC-N1 terminal of the PCB
(Figure 11)
Plug the appliance
(if hardwired, turn on circuit breaker)
Plug in the appliance and press
power button on the control panel
(if hardwired, turn on circuit breaker)
Follow the wire from the fan
until you reach the plastic
connectors and disconnect it
Identify which side of the
disconnected wire is coming from
the PCB (female connector)
Place the positive probe into the terminal
with the grey wire (Figure 12)
Place the negative probe into the
terminal with the white wire (Figure 12)
Is the voltage reading
approximately 120V AC?
Defective blower
Refer to section 6.6 (Heater, Blower,
and High Limit Switch Replacement)
Is the heater on?
Unplug the appliance
(if hardwired, turn off circuit breaker)
Ensure the wires from FAN, HEATER1,
and HEATER 2 terminals are not
pinched, frayed, and are firmly
connected on both sides (Figure 8)
Perform a visual check for burns,
sparks, damages, etc. Replace any
damaged parts
Plug in the appliance
(if hardwired, turn on circuit breaker)
4.2 HEATER/BLOWER TESTING
Is the voltage reading
approximately 120V AC?
Replace the wire harness
Refer to section 6.7 (Wire
Harness Replacement)
YES
YES
YES
NO
NO
NO
Is the blower on?
Appliance is functioning
accordingly.
Perform blower testing
(Section 4.3.1)
YES
NO
Perform heater testing
(Section 4.3.2)
Perform blower and heater testing
(Section 4.3.1 - 4.3.2)
Is the blower on?
YES
NO
Turn on heater by pressing the heater
button on the control panel
Turn on heater by pressing the heater
button on the control panel
Turn on heater by pressing the heater
button on the control panel
4.2.1 BLOWER TESTING
START HERE
START HERE
Replace the PCB
Refer to section 6.2 (Control
Board Replacement)

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15 EN
FIGURES
AC-N1
-
+
-
+
Fig. 8 Fig. 9
Fig. 10 Fig. 11
Fig. 12
FAN
TERMINAL

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16
EN
4.2.2 HEATER TESTING
!
WARNING
RISK OF ELECTRICAL SHOCK.
Set a clamp multimeter to read
amperage and clamp around L1,
wire #0 (Figure 13)
Is the amperage reading
less than 1A?
Check power supply for
120V AC (Figure 18)
Is the voltage reading
approximately 120V AC?
Is the nominal voltage
reading approximately
120V AC?
Are the connections to
the junction box, heater,
and thermal cutoff firmly
secured?
Contact a certified
electrician to inspect
house wiring
Reconnect any loose
wires
Place positive probe on the HEATER1
and then HEATER2 terminals of the PCB
(Figures 16 &17)
Set multimeter to
read AC voltage
Set multimeter to
read AC voltage
Place positive probe on the AC-L
terminal of the PCB (Figure 15)
Place negative probe on
the AC-N / AC-N1 terminal
of the PCB (Figure 14)
Is the amperage reading
approximately 5-6A?
Cycle through the heat settings
Set heater setting on H2
Set heater setting on H2
Using a clamp multimeter,
clamp around wire #4 then
wire #5 (Figure 19 & 20)
Did both wires read
approximately 5-6A?
Appliance is functioning
accordingly
Is the amperage reading
approximately 10-12A?
Appliance is functioning accordingly
Turn appliance on
Set heater setting on H2
*Keep the negative probe on AC-N / AC-N1
Defective heater
Refer to section 6.6
(Heater, Blower, and
High Limit Switch
Replacement)
Replace PCB
Refer to section 6.2
(Control Board
Replacement)
Check power
supply for 120V AC
(Figure 18)
Replace wire harness
Refer to section 6.7 (Wire
Harness Replacement)
NO
NO
NO
NO NO
NO
NO
NO
NO
START HERE
YES
YES
YES NO
YES
YES
YES
YES
YES
YES
Unplug the appliance
(if hardwired, turn off circuit breaker)
Unplug the appliance
(if hardwired, turn off circuit breaker)
Unplug the appliance
(if hardwired, turn off
circuit breaker)
Unplug the wires from
HEATER1 and HEATER2
terminals on the PCB
Ensure wire connections are firmly
connected at the heater/blower
assembly and at the PCB.
Refer to the wiring diagram
Plug in the appliance and press
power button on the control panel (if
hardwired, turn on circuit breaker)
Did both terminals
read approximately
120V AC?
Check continuity of the heater
wire #4 and #5 to neutral
(Figures 21, 22, and 23) Measure the ohm value of HEATER1 and
HEATER2 by placing the probes on each
side of HEATER1 and HEATER2 terminals
on the heating element (Figures 24 & 25)
Did both heating
elements read 19-20 Ω?
Is there continuity?

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17 EN
FIGURES
-
+
+
+
Fig. 14
Fig. 13
Fig. 19 Fig. 20
-
-
+
+
Fig. 24
Fig. 25
Fig. 15
Fig. 16 -
Fig. 18
+
+
Fig. 21 Fig. 22
Fig. 23
Fig. 17
-+

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18
EN
4.3 HIGH LIMIT SWITCH TESTING
Unplug the appliance
(if hardwired, turn off circuit breaker)
Leave appliance turned off for 15-20 minutes
for the appliance to cool down
NOTE: THIS ENSURES THE HIGH
LIMIT SWITCH HAS COOLED
DOWN AND RESET
Inspect wires to and from the high limit
switch to ensure there are no damaged
or disconnected wires
If the appliance is shutting off constantly 8-10 sec
after heater button is pushed, the high limit
switch and/or circuit is open
Inspect wires # 2, 4, 5, 6, and 11.
Refer to the wiring diagram
Ensure there are no frayed
or damaged wires
Keep the negative probe on AC-N / AC-
N1 terminal of the PCB and place the
positive probe on the right terminal of the
high limit switch (Figure 28)
START HERE
YES
YES
NO
NO
YES
NO
Are there any broken
connectors or wires?
Place negative probe on AC-N / AC-N1
terminal of the PCB (Figure 26)
Set the multimeter to read AC voltage
Place the positive probe on the left terminal
of the high limit switch (Figure 27)
Is the voltage reading
approximately 120V AC?
Is the voltage reading
approximately 120V AC?
Check power supply
for 120V
Defective high limit
switch. Refer to
section 5.12
(High Limit Switch,
Heater, and Blower
Replacement)
Replace wire harness
Refer to section 6.7 (Wire
Harness Replacement)
Replace wire harness
Refer to section 6.7 (Wire
Harness Replacement)

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19 EN
FIGURES
-
+
+
Fig. 26
Fig. 27
Fig. 28

W415-1698 / 12.20.16
20
EN
5.0 SERVICE PREPARATION
!
WARNING
ALWAYS DISCONNECT THE POWER AND ALLOW THE ELECTRIC APPLIANCE TO COOL BEFORE
PERFORMING ANY CLEANING, MAINTENANCE, OR RELOCATION OF THIS ELECTRIC APPLIANCE.
TURN CONTROLS TO OFF AND REMOVE PLUG FROM OUTLET OR TURN OFF THE HOUSE
CIRCUIT BREAKER TO ELECTRIC APPLIANCE RECEPTACLE.
FRONT REMOVAL
1. Unscrew the top 2 screws that are securing the front bracket.
2. Lift the front glass up to unhook the front brackets from the hooking tabs and pull the front glass
away from the appliance.
12