Napoleon NEFP32-5320BW-EU User manual

FRENCH PG. 25
W415-3032 / A / 10.29.21
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [e-mail]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
SAFETY INFORMATION
- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
NEFP32-5320BW-EU
2021
www.tuv.com
ID 1419074657
Wolf Steel Europe BV
De Riemsdijk 22, 4004 LC Tiel, The Netherlands

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safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.
• Under no circumstances should this appliance be modifi ed.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

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safety information
• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and
draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot
surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
• The heater must not be located immediately below a socket-outlet.
• If they have supervision or have been given adequate instructions concerning the use of the appliance in a
safe way, understanding all hazards involved, this appliance can be used by children aged 8 years and above;
persons with reduced physical, sensory, and mental capabilities; or persons with lack of experience and
knowledge. Children shall not play with the appliance. Cleaning and user maintenance shall not be done by
children without supervision.

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table of contents
1.0 general information 5
1.1 appliance overview 5
1.1.1 e-box & surround 5
1.1.2 features 5
1.2 dimensions 6
1.3 listing approvals 6
1.4 general instructions 7
1.5 unpacking & testing appliance 7
1.6 rating plate information 7
1.7 hardware list 8
2.0 installation 9
2.1 locating the appliance 9
2.2 minimum clearance to combustibles 10
2.3 minimum mantel clearances 10
2.4 installing the appliance onto the wall (wall mount) 11
3.0 operating instructions 13
3.1 operating control panel 13
3.2 operating remote control 14
3.3 timer settings on remote control 16
3.3.1 set current day and time 16
3.3.2 set ON/OFF time and temperature on a weekly cycle 16
3.3.3 open window warning 17
4.0 finishing 18
4.1 wood ember installation 18
4.2 grape vine and drift wood log installation 18
5.0 replacement parts 19
5.1 overview 20
6.0 troubleshooting 21
7.0 warranty 23
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel
Ltd. reserves the right to change or modify any information within this manual at any time without
notice. Changes, other than editorial, are denoted by a vertical line in the margin.
note:

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1.0 general information
1.1 appliance overview
Your NEFP32-5320BW-EU electric appliance comes fully assembled with the exception of media (see "fi nishing"
section for more details). It consists of the following two components:
NEFLC32H-EU
E-Box NEFS32-5320BW
Surround
1.1.1 e-box & surround
1.1.2 features
This appliance features a USB charger located on the right side of the NEFS32-5320BW surround (Fig. 1). See
"operating instructions" section for more details.
The NEFS32-5320BW surround is load-bearing in the hatched area ONLY (Fig. 2), with a maximum load-bearing
capacity of 15lbs (6.8kg). Objects may not be placed on any other part of the appliance.
This USB charger may not be compatible with all phone types.
note:
Fig. 1
Fig. 2

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general information
1.2 dimensions
Model Number NEFP32-5320BW-EU
Description 59" Contemporary Wall-Mounted
Electric Appliance
Voltage 220-240 VAC
Watts Max 1400-1600W
Amps 10 AMP Grounded Circuit
Appliance Width 53 1/8" (1350mm)
Appliance Height 19 11/16" (500mm)
Appliance Depth 10 1/4" (260mm)
Net Weight 61lbs (27.8kg)
Gross Weight 91lbs (41.5kg)
1.3 listing approvals
front view side view
top view

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general information
1.5 unpacking & testing appliance
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
•
If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 220-240V, 10 Amp minimum dedicated grounded outlet.
1.6 rating plate information
1.4 general instructions
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
The rating plate must remain with the appliance at all times. It must not be removed.
note:
• Do not route the power cord directly underneath the appliance.

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general information
1.7 hardware list
Description Quantity
AWood Screws 18
BDrywall Anchors
CST4x12 Metal Screws 4
DSupport Bracket
2
ECord Corner
FCord Cover
GRemote control 1

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2.0 installation
Follow all national and local electrical codes.
note:
2.1 locating the appliance
• Due to high temperatures, this electric appliance should be located out of traffi c. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36" (91.4cm) from the
front of the appliance.
• Never locate this electric appliance where it may fall into a water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevant contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur, possibly resulting in a fi re.
• Do not expose the electric appliance to the elements (i.e. rain).
!WARNING
• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.
Your appliance is a wall-mounted appliance. Select a suitable location that is not susceptible to moisture and is
away from drapes, furniture and high traffi c areas.

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installation
2.2 minimum clearance to combustibles
2.3 minimum mantel clearances
Clearance to Combustibles
Combustibles to top
0”
Combustibles to bottom
Combustibles to sides
Combustibles to back
• When using paint or lacquer to fi nish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration.
!WARNING
Side View (Wall Mount)
0"
Wall
Floor
Mantel

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installation
2.4 installing the appliance onto the wall (wall mount)
• Consult your local builder before installing the appliance. Appliance must be installed in accordance with local
building codes.
• Appliance must be installed in a location not prone to moisture.
• Appliance must be installed at least 36" (91.4cm) away from combustible materials such as curtain drapes,
furniture, bedding, paper, etc.
!WARNING
We recommend having two people install this appliance.
note:
1. Have two people hold the appliance against the wall to determine the fi nal location.
2. Place the appliance on a soft, non-abrasive, and fl at surface. Remove the rear wall bracket from the back of
the appliance by removing the 2 screws (Fig. 1).
Fig. 1
Rear Wall Bracket
Bottom Bracket
Bottom Bracket
Mounting Slots
Appliance Overview

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installation
It is strongly recommended that the rear wall bracket be screwed into the wall studs where possible. If the
wall studs cannot be used, ensure that the plastic anchors (supplied) are used to affi x the bracket to the wall
and the bracket is adequately secured.
note:
3. Using the wall mounting installation template (Fig. 2), mark out the locations of the rear wall bracket and bot-
tom brackets on the wall.
4. Install the rear wall bracket onto the wall using 14 screws (supplied).
5. Install the bottom brackets onto the wall using 4 screws (supplied).
6. Lift the appliance up until the two mounting slots clear the hooks on the rear wall bracket. Slide appliance
down until competely secured.
7. Secure the appliance to the bottom brackets using 4 screws (supplied) (Fig. 3).
The rear wall bracket MUST have hooks facing upward and be level.
note:
Fig. 3
Fig. 2
A x14
A x4
C x4

Power Turns the appliance on/off.
Top Accent
Light Control Controls top accent light.
Settings:
d8 - Cool white & warm white, both 100% brightness
d7 - Cool white & warm white, both 75% brightness
d6 - Cool white & warm white, both 50% brightness
d5 - Cool white & warm white, both 25% brightness
d4 - Warm white with 100% brightness
d3 - Warm white with 50% brightness
d2 - Cool white with 100% brightness
d1 - Cool white with 50% brightness
d0 - Top accent light off
Flame Light Control Controls fl ame.
8 Settings:
F0 - Flame off
F1 - Orange fl ame
F2 - Yellow fl ame
F3 - Blue fl ame
F4 - Yellow / orange fl ame
F5 - Orange / blue fl ame
F6 - Yellow / blue fl ame
F7 - Yellow / orange / blue fl ame
F° / C° Switch Changes temperature format from Fahrenheit to Cel-
cius or vice versa. Press and hold the Flame button
for 5 seconds.
Heater Control Turns the heater and blower on/off.
4 Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat
Heater Lock LO - Heater button can be locked or unlocked by
holding the Heater button for 5 seconds.
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3.0 operating instructions
The Control Panel is located on the right side of the appliance.
3.1 operating control panel
• Ensure the house circuit breakers for the power supply are turned on. When initially connecting the appliance
to a power source, the appliance will beep then remain off until turned on.
!WARNING

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operating instructions
3.2 operating remote control
Power Turns the appliance on/off.
Blue Flame Controls fl ame brightness.
Settings:
F4 - Brightest fl ame
F3 - Bright fl ame
F2 - Medium fl ame
F1 - Small fl ame
F0 - Flame off
Orange Flame
Yellow Flame
Heater Turns the heater and blower on/off.
Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat
Flame Speed Controls the speed of the fl ame.
Settings:
01 - slowest
02
03
04
05 - fastest
Top Accent
Light Control Controls the top accent light.
Settings:
d8 - Cool white & warm white, both 100% brightness
d7 - Cool white & warm white, both 75% brightness
d6 - Cool white & warm white, both 50% brightness
d5 - Cool white & warm white, both 25% brightness
d4 - Warm white with 100% brightness
d3 - Warm white with 50% brightness
d2 - Cool white with 100% brightness
d1 - Cool white with 50% brightness
d0 - Top accent light off

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operating instructions
Ember Bed Color Controls ember bed light settings.
Settings:
L0 - Ember bed light off
L1 - White
L2 - Blue
L3 - Green
L4 - Red
L5 - Yellow
L6 - Purple
L7 - Auto-cycle through white, blue, green, red, yellow, and purple.
(NOTE: It will take 8.5 seconds to switch between colours.)
L8 - Lock to desired color
Ember Bed
Brightness Controls the brightness of the ember bed light.
Settings:
b5 - Gradual brightening effect from b1-b4
b4 - Brightest
b3 - Bright
b2 - Medium
b1 - Low
Temperature
Control Controls the temperature.
Settings:
64ºF [18ºC]
66ºF [19ºC]
68ºF [20ºC]
70ºF [21ºC]
72ºF [22ºC]
74ºF [23ºC]
76°F [24°C]
78°F [25°C]
80°F [26°C]
82°F [27°C]
and OFF
NOTE: Changes temperature format from Fahrenheit to Celcius or
vice versa. Press and hold the temperature button for 5 seconds.
USB Charger Phone Charging: Red indicator
Phone Charged: Green indicator
NOTE: This is only a rough indication of your phone's charge.
Check your phone for accurate charge status.
See "features" section for more information on the USB charger.
Buttons without icons are to be considered as buttons without any functions.
note:

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operating instructions
3.3 timer settings on remote control
Timer: Displays current day, time, and week.
Press to enter or confi rm timer settings.
Settings: Press to move to next step (use
with Timer button). Press to confi rm week
timer.
Back: Press to clear timer settings. Press to
return to the previous step (use with Settings
button).
Up and down: Use with Settings button.
LCD Screen
Weekday:
Mon., Tues., Wed., Thurs., Fri., Sat., Sun.
Time Display:
Current Time / Timer From 00:00 to 24:00
NOTE: 00-12:00 is AM / 13:00 - 24:00 is PM
NOTE: The func-
tions can only be
adjusted when the
related letters or
digits are fl ashing.
NOTE: Calibrate
the timer to cur-
rent time before
the weekly set-
tings.
3.3.1 set current day and time
1. Press once. When "MON" (Monday) begins fl ashing, use to select current day. Press OK to com-
plete the setting.
2. When the hour digits begin fl ashing, use to select the current hour. Press OK to complete the setting.
3. When the minute digits begin fl ashing, use to select the current minute. Press OK to complete the set-
ting.
3.3.2 set ON/OFF time and temperature on a weekly cycle
1. Press once. When "MON" (Monday) begins fl ashing, use to select current day. Press OK to com-
plete the setting.
2. When --:-- begins fl ashing, use to select the desired hour and minutes to turn on the heater. Press OK
to complete the setting. Press at any time to clear the digits and shut down "ON" timer.
3. When "18" begins fl ashing, use to select the desired temperature to turn on the heater for Monday.
4. When --:-- begins fl ashing, use to select the desired hour and minutes to turn off the heater. Press OK
to complete the setting. Press at any time to clear the digits and shut down "OFF" timer.
The timer can only be adjusted in 30-minute intervals (i.e. 00:00 - 00:30; 00:30 - 01:00, etc.).
note:
If the temperature was previously set, those digits will be shown instead of "18".
note:

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W415-3032 / A / 10.29.21 17
operating instructions
5. Repeat steps 1 to 4 to set the "ON/OFF" time and temperature for Tuesday, Wednesday, Thursday, Friday,
Saturday, and Sunday.
6. Press OK to complete programming, ensuring the aim the remote control at the receiver, located in the middle
of the appliance. The appliance will "beep" once to confi rm that programming has been successful.
3.3.3 open window warning
If the room temperature decreases by 10 degrees within 3 minutes, the appliance will assume there is an open
window nearby. In order to conserve energy, the heater will automatically switch from High Heat to Low Heat, or if
the heater is already at Low Heat, it will turn off completely.
When switching from High Heat to Low Heat, the appliance will beep 3 times and the digital display will fl ash "88"
three times before displaying the existing heating status.
When switching from Low Heat to Off, the appliance will beep 3 times and the digital display will fl ash "88" con-
tinuously.
To reset the heating function, see "operating remote control" section.

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4.0 fi nishing
4.1 wood ember installation
• Power supply service must be completed prior to fi nishing in order to avoid reconstruction.
• Heat vents and air openings cannot be covered under any circumstances.
!WARNING
4.2 grape vine and driftwood log installation
1. Carefully place the wood embers onto the bottom media tray (Fig. 1).
2. Apply an even layer from side to side.
1. Carefully place grape vine and driftwood logs on the media tray as shown (Fig. 2).
2. Use the wood embers (see "wood ember installation" section) to fi ll in the spaces between the logs. This will
improve the overall look of the appliance.
Fig. 1
Fig. 2 (Recommended placement)

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5.0 replacement parts
!WARNING
• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
note:

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replacement parts