
 
NX200 Main-Standby Transmitter System Installation and Operation Manual Oct.28.14 
 
Factory Support 
 
TECHNICAL ASSISTANCE 
The Nautel field service department provides telephone technical assistance on a 24 hour, seven days a week basis. 
Requests by other media (facsimile or e-mail) will be responded to the next working day if received after Nautel's normal 
working hours. Contact the appropriate field service centre from the following: 
 
U.S.A. customers use: Nautel Incorporated Telephone 207-947-8200 (24 hours) 
 201 Target Industrial Circle Facsimile 207-947-3693 
 Bangor, Maine 04401 
 
All other customers use: Nautel Limited Telephone 902-823-3900 (24 hours) 
 10089 Peggy’s Cove Road, Facsimile 902-823-3183 
 Hackett’s Cove, NS, Canada E-Mail support@nautel.com 
 B3Z 3J4 Web www.nautel.com 
 
 
MODULE EXCHANGE SERVICE 
In order to provide Nautel customers with a fast and efficient service in the event of a problem, Nautel operates a factory 
rebuilt, module exchange service which takes full advantage of the high degree of module redundancy in Nautel 
equipment. This module exchange service is operated from Nautel’s factory in Bangor, Maine and Hackett’s Cove, 
Nova Scotia. These two locations allow us to provide a quick turn around service to keep our customers on the air. 
During the transmitter’s warranty period, up to thirteen months from shipment, repair and exchange of modules is at no 
charge to the customer. When the warranty has expired, a charge of 80% of the list price for all exchanged modules is 
made. If the faulty module is returned to Nautel within 30 days, a credit is issued reducing this charge by one half to 
40% of the list price. U.S.A. customers are required to contact our Bangor, Maine facility. Canadian and overseas 
customers should contact our Nova Scotia, Canada facility. 
 
 
EQUIPMENT BEING RETURNED TO NAUTEL 
For all equipment being returned to Nautel and all requests for repairs or replacements: 
 
Obtain an RMA number from Nautel (you must have an RMA number to return equipment) 
Mark the item as 'field return' 
Mark the item with the RMA number assigned by Nautel 
Address the item to the appropriate Nautel facility 
 
Complete and accurate information regarding the equipment being returned will ensure prompt attention and will 
expedite the dispatch of replacements. Refer to the nameplate on the transmitter and/or the appropriate 
module/assembly to obtain name, type, part and serial number information. Refer to the parts list of this manual or the 
appropriate service instruction manual for additional ordering information. 
 
The following information should accompany each request: 
 
 * Model of Equipment 
 * Serial number of Equipment 
 * Name of Part/Assembly 
 Serial number of Part/Assembly 
 * Complete reference designation of Part/Assembly 
 * Nautel's part number of Part/Assembly 
 * OEM's part number of Part/Assembly 
 Number of hours in Use 
 Nature of defect 
 * Return shipping address 
 
 * Denotes minimum information required to order spare/replacement parts