
4
Troubleshooting
Condition/Problem Things to Check Solution
No display/partial display/unit will
not turn on
Check electrical (wall) outlet Make sure unit is plugged into a functioning wall outlet.
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connection at unit if
either are damaged.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on connector
should line up and snap into place.
Check console display for damage Check for visual sign that console display is cracked or otherwise damaged. Replace
Console if damaged.
Console Display If Console only has partial display and all connections are ne, replace the Console.
If the above steps do not resolve the problem, contact Customer Care for further
assistance.
Unit operates but Contact HR not
displayed
HR cable connection at Console Be sure cable is connected securely to
Console.
HR cable box connection Be sure cables from handlebars and cable to Console are secure and undamaged.
Sensor grip Be sure hands are centered on HR sensors. Hands must be kept still with relatively
equal pressure applied to each side.
Dry or calloused hands Sensors may have difculty with dried out or calloused hands. A conductive electrode
cream such as “Signa Crème” or “Buh-Bump” can help make better conduct. These
are available on the web or at medical or some larger tness stores.
Static Handlebar If tests reveal no other issues, Static Handlebar should be replaced.
Unit operates but Telemetric HR not
displayed
Chest Strap (optional) Strap should be “POLAR®” compatible and uncoded. Make sure strap is directly
against skin and contact area is wet.
Interference Try moving unit away from sources of interference (TV, Microwave, etc).
Replace Chest Strap If interference is eliminated and HR does not function, replace strap.
Replace Console If HR still does not function, replace Console.
Console displays “E2” error code Check data cable integrity All wires in cable should be intact. If any are cut or crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on connector
should line up and snap into place.
Reset Console Unplug and plug in the machine for 10 seconds ten times
Console Electronics If tests reveal no other issues, Console
should be replaced.
No speed/RPM reading, Console
displays “Please Stride” error code
Check data cable integrity All wires in cable should be intact. If any
are cut or crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on connector
should line up and snap into place.
Check magnet position (requires
shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor (requires
shroud removal)
Speed sensor should be aligned with magnet and connected to data cable. Realign
sensor if necessary. Replace if there is any damage to the sensor or the connecting
wire.
Console shuts off (enters sleep
mode) while in use
Check electrical (wall) outlet Make sure unit is plugged into a functioning wall outlet.
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connection at unit if
either are damaged.
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on connector
should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to outlet.
Check magnet position (requires
shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor Contact Customer Care for further assistance.
A Console N Roller AA Transport Roller
B Handlebar,Static O Transport Handle BB Handlebar Arm, Lower Left
C Arm Pivot Rod P Leveler CC Handlebar Arm, Upper Left
DConsole Mast QRail Assembly DD Console Cable, Lower
E Shroud, Right R Incline Assembly EE Console Cable, Upper
F Crank Assembly, Right S Leg, Left FF Speed Sensor Magnet
GHandlebar Arm, Upper Right T Pedal, Left GG Speed Sensor
H Handlebar Arm Adjustment
Knob
U Pedal Arm, Left HH Pulley
I Pedal, Right V Crank Assembly, Left II Drive Belt
JPedal Arm, Right W AC Power Connector JJ Fly Wheel
KHandlebar Arm, Lower Right X Shroud, Left KK Brake Assembly
L Pedal Plate YStorage Bin LL Servo Motor
M Leg, Right ZFront Stabilizer