NCR personaS84 ATM User manual

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ATM
Operator Manual
B006-0000-0029
Issue: 01.01.00
january 1999
Book.bk Page 10 Thursday, March 11, 1999 2:24 PM

The product described in this book is a licensed product of NCR Corporation.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available.NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of
the world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document,consult with yourNCR representative or NCR office for information thatis applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book.
Address correspondence to:
NCR Financial Solutions Group Limited
Information Products
Kingsway West
Dundee
Scotland
DD2 3XX
Copyright © 1997, 1998
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved
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AT&T -- PROPRIETARY
Use pursuant to Company Instructions
NCR
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Federal Communications
Commission (FCC) Radio
Frequency Interference
Statement
Note: This equipment has been tested and found to
comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference when the equipment is operated
in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in
a residential area is likely to cause harmful
interference in which case the user will be required to
correct the interference at his own expense.
Canadian Class A
Device Declaration
This digital apparatus does not exceed the Class A
limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the
Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits
radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A prescrites dans le
Réglement sur le brouillage radioélectrique édicté par
le ministère des Communications du Canada.
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AT&T -- PROPRIETARY
Use pursuant to Company Instructions
Information to User This equipment must be installed and used in strict
accordance with the manufacturer’s instructions.
However, there is no guarantee that interference to radio
communications will not occur in a particular
commercial installation. If this equipment does cause
interference, which can be determined by turning the
equipment off and on, the user is encouraged to consult
an NCR service representative immediately.
Caution NCR Corporation is not responsible for any radio or
television interference caused by unauthorised
modifications of this equipment or the substitution or
attachment of connecting cables and equipment other
than those specified by NCR. Such unauthorized
modifications, substitutions, or attachments may void
the user’s authority to operate the equipment. The
correction of interference caused by such unauthorized
modifications, substitutions, or attachments will be the
responsibility of the user.
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AT&T -- PROPRIETARY
Use pursuant to Company Instructions
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Revision Record
Date Page Description of Change
May 97 ALL New publication for NCR
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Aug 98 6-1 to
6-33 Dot matrix journal printer replenishment and jam clearance procedures updated.
Jan 99 3-5 to 3-9
8-1 to 8-6
Update to include How Errors In The
Digital Camera Are Reported.
New Chapter for replacing the cartridge
in the Digital Camera.
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AT&T -- PROPRIETARY
Use pursuant to Company Instructions
Book.bk Page vi Thursday, March 11, 1999 2:24 PM

Contents
Table of Contents
vii
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Purpose And Audience......................................................xv
What This Manual Contains.............................................xvi
Guide To Illustrations Used In This Manual .............. xviii
Chapter 1
An Introduction To
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What Is The
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? ................................................1-1
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Module Location..........................................1-3
In-Service Replenishment (ISR) .......................................1-4
Chapter 2
Getting Started
How To Open And Close The Exterior Of Your
ATM...................................................................................2-1
How To Switch Your ATM Power On And Off............2-2
How To Enter Supervisor Mode......................................2-4
Auto-Supervisor ..........................................................2-4
Supervisor Mode .........................................................2-5
How To Open And Close The Standard Security
Enclosure...........................................................................2-6
Keylocks........................................................................2-8
Combination Locks .....................................................2-8
How To Open And Close A Controlled Access
Electronic Lock...............................................................2-12
How To Open And Close The High Security
Enclosure.........................................................................2-17
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Table of Contents
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How To Open The High Security Enclosure.........2-18
How To Close The High Security Enclosure.........2-20
Changing The High Security Enclosure ................2-21
How To Use The Basic Operator Interface...................2-22
How To Use The Enhanced Operator Panel................2-25
How To Use The VGA Enhanced Rear Operator
Panel ................................................................................2-28
Digital Audio....................................................................2-31
How To Do A Hardware Reset Of Your ATM............2-32
How To Insert And Remove Disks ...............................2-34
Chapter 3
Error Reporting
How Errors Are Reported If Your Terminal Uses
State Of Health.................................................................3-1
How Errors In The PC Module Are Reported...............3-3
How Errors In The Digital Camera Are Reported........3-5
How To Read The Remote Status Indicator ..................3-8
How Errors Are Reported If Your Terminal Does
Not Use State Of Health .................................................3-9
The OES Codes ............................................................3-9
Chapter 4
Currency Dispenser
How To Replenish Currency Cassettes..........................4-1
How To Empty The Currency Purge Bin.......................4-4
Standard Currency Purge Bin ...................................4-4
Latch Fast Currency Purge Bin .................................4-6
How To Clear Currency Dispenser Jams.....................4-10
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Table of Contents
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Chapter 5
Receipt Printer
How To Replenish Your Receipt Printer Paper.............5-1
How To Clear Receipt Printer Jams ................................5-8
Chapter 6
Journal Printer
How To Replenish The Dot-Matrix Journal
Printer Paper.....................................................................6-1
How To Replace The Dot-Matrix Journal
Printer Ribbon ................................................................6-11
How To Replace The Dot-Matrix Journal
Printer Print Head .........................................................6-15
How To Clear The Dot-Matrix Journal
Printer Paper Jams.........................................................6-22
How To Replenish the Graphics Journal
Printer Paper...................................................................6-30
How To Clear Graphics Journal Printer
Jams..................................................................................6-39
Chapter 7
Motorised Card Reader
How To Clear Motorised Card Reader Jams .................7-1
Motorised Card Reader ..............................................7-1
How To Remove Captured Cards From The
Motorised Card Reader...................................................7-7
Standard Card Capture Container............................7-7
Latch Fast Card Capture Container........................7-11
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Table of Contents
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Chapter 8
Digital Camera
How To Replace The Digital Camera Cartridge ...........8-1
Chapter 9
Maintenance
What Is Required To Maintain An ATM?......................9-1
Daily Operations .........................................................9-1
Weekly Operations .....................................................9-1
Replenishment.............................................................9-1
Cleaning Kit........................................................................9-2
Looking After Your ATM Weekly...................................9-3
Maintenance Procedures............................................9-3
How To Clean The Facia And Exterior Panels .......9-3
Cleaning The Heads On A Motorised Card
Reader.....................................................................9-4
Printer Media Storage .......................................................9-7
Index
Index............................................................................Index-1
User Feedback Form
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Table of Contents
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Table of Contents
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Purpose And Audience
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Purpose And Audience
This publication is intended for NCR customer
personnel who are responsible for the day-to-day
operation and maintenance of the
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ATM.
The function of this manual is to allow operators to
maintain the terminal in an operational state by showing
replenishment of the devices which make up the
terminal.
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What This Manual Contains
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What This Manual Contains
This manual is divided into eight chapters:
Chapters 1-3 introduces the
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and error
reporting.
●Chapter 1 - "An Introduction To" - Introduces the
personaS84 and shows the locations of modules
●Chapter 2 - "Getting Started" - Describes the basic
procedures required to open and close the exterior
and start using the personaS84 ATM
●Chapter 3 -"Error Reporting" - Describes how to read
the ATM’s error reporting systems.
Chapters 4 - 8 describe how to carry out the various
replenishment operations required to keep an ATM
operational and how to clear any jams that may occur in
the ATM. How to remove any media which has been
captured by the ATM is also described.
●Chapter 4 - "Currency Dispenser"
●Chapter 5 - "Receipt Printer"
●Chapter 6 - "Journal Printer"
●Chapter 7 - "Motorised Card Reader"
●Chapter 8 - "Digital Camera".
Chapter 9 describes how to maintain an ATM
●Chapter 9 - "Maintenance" - Describes the
maintenance procedures for the
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ATM.
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What This Manual Contains
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Note: This manual has been written for use with
terminals whose applications have been migrated to
ADI 2, that is terminals which use State Of Health (SOH)
and the new supervisor interface programs described in
the Supervisor Manual.
If your application has not been migrated to ADI 2, your
terminal's error reporting and diagnostic system will be
similar to previous generations of NCR terminals, for
example the 5070 or 5085. A list of the Operational
Exception Status (OES) codes used in the previous
generation of terminals is included. If you require
further information on error reporting and diagnostics,
refer to the documentation for one of the older terminals.
Note: To make the most efficient use of this manual,
each copy can be customised to the configuration of the
ATM for which it is to be used. If you decide to remove a
chapter, do not destroy it as your ATM may be upgraded
later.
Book.bk Page xv Thursday, March 11, 1999 2:24 PM

Guide To Illustrations Used In This Manual
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 ATM Operator Manual
Guide To Illustrations Used In
This Manual
The illustrations are used as follows:
●Solid or black outlined objects (highlighted) are the
objects on which an action is to be performed
●Outlined arrows indicate the direction of movement
for the closest highlighted object. Numbered arrows
indicate the sequence of actions to be taken
●Inserts, or zoom boxes, show detail of a specific
action or area of interest
●Dotted lines indicate the final position of a
highlighted object after the operator has completed
the required action.
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Guide To Illustrations Used In This Manual
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The following illustration provides an example of the
illustrations explained above.
x
Not required
Light
Dark
Incorrect
Correct
Definition
position of outlined object
sequence and direction/motion.
Example
Direction/motion
Symbol
is to be performed.
21
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Guide To Illustrations Used In This Manual
xviii NCR
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Table of Contents
An Introduction To The personaS84
NCR
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Chapter 1
An Introduction To The
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What Is The
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?1-1
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
Module Location 1-3
In-Service Replenishment (ISR) 1-4
Book.bk Page xvii Thursday, March 11, 1999 2:24 PM

Table of Contents
An Introduction To The personaS84
NCR
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ATM Operator Manual
Book.bk Page xviii Thursday, March 11, 1999 2:24 PM