NEC UNIVERGE SV9100 DT930 User manual

DT930/DT920
(ITK-8TCGX/ITK-8LCX)
NEC Enterprise Communication Technologies, Inc.
December 2019
NDA-31963
Issue 2.0
USER GUIDE
SV9100
®

NEC Enterprise Communication Technologies, Inc. reserves the right to change the
specifications, functions, or features at any time without notice.
NEC Enterprise Communication Technologies, Inc. has prepared this document for use
by its employees and customers. The information contained herein is the property of
NEC Enterprise Communication Technologies, Inc. and shall not be reproduced without
prior written approval of NEC Enterprise Communication Technologies, Inc.
UNIVERGE is a registered trademark of NEC Corporation. Windows is a registered
trademark of Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth
SIG, Inc. iPhone and iPad are registered trademarks of Apple, Inc.
Copyright 2019
NEC Enterprise Communication Technologies, Inc.
3929 W. John Carpenter Freeway
Irving, TX 75063-9406

i
TABLE OF CONTENTS
Section 1 Introduction
General ...................................................................................................................... 1
Face Layout ............................................................................................................... 2
DT920 (ITK-8LCX-1) ....................................................................................................... 1-2
DT930 (ITK-8TCGX-1) .................................................................................................... 1-2
Technical Specifications .......................................................................................... 3
Keys and Parts .......................................................................................................... 5
DT920 (ITK-8LCX) .......................................................................................................... 1-5
DT930 (ITK-8TCGX) ....................................................................................................... 1-6
Telephone Basics ..................................................................................................... 9
Telephone Startup.................................................................................................. 9
Favorite Screen ...................................................................................................... 9
Information Area................................................................................................... 10
Status Icon ........................................................................................................... 10
Ext No./Ext Name................................................................................................. 11
Call Screen........................................................................................................... 11
Local Softkey Indication........................................................................................ 11
Call Screen .............................................................................................................. 11
System Information Area...................................................................................... 12
System Softkey Area............................................................................................ 12
Local Softkey Area ............................................................................................... 12
Start the Call Screen ............................................................................................ 12
To Close Call Screen Automatically ..................................................................... 13

ii
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Line Screen ............................................................................................................. 13
Count Lines on the Call Screen......................................................................................................... 13
Display Example for DT930 (ITK-8TCGX – Touch Panel Model) ........................ 14
Display Example for DT920 (ITK-8LCX – Self-Labeling Model)........................... 14
Phone Book ............................................................................................................. 15
Call History .............................................................................................................. 16
Menu and Setting .................................................................................................... 16
Installation ............................................................................................................... 16
Attaching Handset ................................................................................................ 16
Connect the Line Cord.......................................................................................... 17
Attach the Directory Card ..................................................................................... 17
Attach or Remove Faceplate and DESI Printer Sheet.......................................... 18
Removing Faceplate and DESI Printer Sheet.................................................... 18
Attaching Faceplate and DESI Printer Sheet ..................................................... 18
Connect the Headset............................................................................................ 18
Connect LAN Cable.............................................................................................. 19
Adjust Angle of Tilt Legs....................................................................................... 20
Raising the Height of the Tilt Legs ..................................................................... 20
Lowering the Tile Legs ....................................................................................... 20
Wall Mounting....................................................................................................... 20
Required Space ................................................................................................. 20
Wall Mount the Terminal .................................................................................... 21
Mount Terminal on Wall Plate using Wall Mount Unit ........................................ 22

iii
TABLE OF CONTENTS
Section 2 Terminal Setup
Adjusting Volumes ................................................................................................. 23
Adjust Handset Receiver Volume......................................................................... 23
Adjust Speaker Volume........................................................................................ 23
Adjust Ringer Tone............................................................................................... 24
Setting Headset Ringing ........................................................................................ 24
Setting Ringer Tone ................................................................................................ 24
Distinctive Ringing Patterns to Distinguish Internal and External Incoming
Calls – Provided ................................................................................................... 24
Distinctive Ringing Patterns to Distinguish Internal and External Incoming
Calls – Not Provided............................................................................................. 24
Setting Illumination Pattern for Call Indicator Lamp ........................................... 26
Enabling/Disabling RTP Alarm .............................................................................. 26
Enabling/Disabling DTMF Tone ............................................................................. 26
Setting Key Touch Tone ......................................................................................... 27
Setting Music On Hold ........................................................................................... 27
Setting the Prefix .................................................................................................... 27
Setting Calendar Format ........................................................................................ 27
Setting Time Format ............................................................................................... 28
Enabling/Disabling Volume Level Display ........................................................... 28

iv
TABLE OF CONTENTS
Setting Screen Saver .............................................................................................. 28
Setting Brightness of LCD Back Light .................................................................. 29
Enabling/Disabling LCD Back Light Fade Control .............................................. 29
Changing Font Size ................................................................................................ 29
Setting a Language ................................................................................................. 29
Selecting Wallpaper ................................................................................................ 30
Setting Font Colors ................................................................................................ 30
Turning Display Off ................................................................................................ 31
Changing the Theme .............................................................................................. 31
Enabling/Disabling Animation ............................................................................... 32
Screen When the Phone Starts ............................................................................. 32
Setting Home Screen ........................................................................................... 32
Register a Home URL .......................................................................................... 32
To Start Up the Phone ............................................................................................ 33
Changing the Password ......................................................................................... 33
Setting Security ...................................................................................................... 34
Setting Usability ...................................................................................................... 34
Resetting Terminal Settings .................................................................................. 34
Downloading a File ................................................................................................. 34

v
TABLE OF CONTENTS
Backing Up or Restoring the Terminal Setting Data ........................................... 36
Back Up the Terminal Setting Data ...................................................................... 36
Restore the Terminal Setting Data ....................................................................... 38
Making/Answering Calls with a Headset .............................................................. 40
Make a Call Using a Headset ............................................................................... 40
Answer a Call Using a Headset............................................................................ 40
Setting a Bluetooth Device .................................................................................... 41
Enable the Bluetooth Function ............................................................................. 41
Pair and Connect the Bluetooth............................................................................ 41
Check the Pairing Device And Disconnect........................................................... 42
Change Inquiry Time ............................................................................................ 43
Display Bluetooth Module Information.................................................................. 43
Multi-Window Service ............................................................................................. 43
Switching XML Applications ............................................................................... 43
Existing XML Applications.................................................................................. 44
Launching the Fifth Application .......................................................................... 44
Icon Display at XML Application Update ............................................................ 45
Section 3 Basic Operation
Shortcut ................................................................................................................... 47
Favorite Screen .................................................................................................... 48
Shortcut Name...................................................................................................... 48
Register a Shortcut............................................................................................... 49

vi
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Use a Shortcut...................................................................................................... 50
Edit Shortcut ............................................................................................................................................... 52
Delete a Shortcut.................................................................................................. 53
From a Registered Shortcut ............................................................................... 53
From the User Setting ........................................................................................ 53
To Change Shortcut Display .................................................................................. 55
System ..................................................................................................................... 55
Use the System Softkey ....................................................................................... 55
Phone Book ............................................................................................................. 56
Personal Phone Book........................................................................................... 56
Search for a Person ........................................................................................... 56
Make Calls using the Phone Book........................................................................ 57
From Candidate List........................................................................................... 57
From Shortcut Detail .......................................................................................... 57
Make Calls with a Prefix..................................................................................... 57
Delete Messages.................................................................................................. 57
History ..................................................................................................................... 58
Start History.......................................................................................................... 58
Display History Data............................................................................................. 58
Make a Call........................................................................................................... 58
Register ................................................................................................................ 58
Delete ................................................................................................................... 58

vii
TABLE OF CONTENTS
Section 4 Feature Operation
Login ........................................................................................................................ 59
Logoff ....................................................................................................................... 59
Making Calls ............................................................................................................ 60
Make an External Call .......................................................................................... 60
Make an Internal Call............................................................................................ 60
Answering Calls ...................................................................................................... 61
Answer an External Call ....................................................................................... 61
Answer an Internal Call ........................................................................................ 61
Holding a Call (using Call Hold) ............................................................................ 61
Put a Call on Hold................................................................................................. 61
Retrieve the Call on Hold...................................................................................... 61
Holding a Call (using Exclusive Call Hold) ........................................................... 62
Put a Call on Exclusive Call Hold ......................................................................... 62
Retrieve the Exclusive Call on Hold ..................................................................... 62
Transfer a Call ......................................................................................................... 63
Transfer a Call with Announcement ..................................................................... 63
Initiate a Transfer using Extension 200.............................................................. 63
Transfer a Call without an Announcement ........................................................... 63
Initiate a Transfer using Extension 200.............................................................. 63
Answer a Transferred Call using Extension 210 .................................................. 63

viii
TABLE OF CONTENTS
Last Number Redial ................................................................................................ 64
One-Touch Speed Calling Keys ............................................................................ 64
Program One-Touch Speed Dial Calling Key ....................................................... 64
Verify One-Touch Speed Dial Calling Key............................................................ 64
Station Speed Dialing ............................................................................................. 65
Register for Station Speed Dialing................................................................................................... 65
Make a Call Using Station Speed Dialing............................................................. 65
Originating a Voice Call ......................................................................................... 65
Three/Four-Party Conference ................................................................................ 66
Voice Mail ................................................................................................................ 66
Portal Mode .......................................................................................................... 66
Classic Mode........................................................................................................ 66
Preset Answer ......................................................................................................... 66
Set Preset Answer................................................................................................ 66
Answer to a Call With Preset Answer................................................................... 67
Cancel Preset Answer .......................................................................................... 67
Switching Voice from Handset to Speaker (Listen-Only) ................................... 67
Hear Caller’s Voice from the Speaker .................................................................. 67
Restart Talking ..................................................................................................... 67
Talking Handsfree ................................................................................................... 67
Set Handsfree....................................................................................................... 67
Cancel Handsfree................................................................................................. 67

ix
TABLE OF CONTENTS
Make a Call Handsfree ......................................................................................... 67
Answer a Call Handsfree...................................................................................... 67
Call Pickup – Group ................................................................................................ 68
Call Pickup – Direct ................................................................................................ 68
Multiline Appearance .............................................................................................. 68
Answer a Call ....................................................................................................... 69
DND (Do Not Disturb) ............................................................................................. 69
Set DND ............................................................................................................... 69
Cancel DND.......................................................................................................... 69
Save and Repeat a Number ................................................................................... 69
Set Save and Repeat ........................................................................................... 69
Dial using Save and Repeat................................................................................. 69
Trunk Queuing – Outgoing .................................................................................... 70
Set Trunk Queuing – Outgoing .......................................................................................................... 70
When the Trunk is Available .............................................................................. 70
Cancel Trunk Queuing – Outgoing .................................................................................................. 70
Call Back .................................................................................................................. 70
Set Call Back ............................................................................................................................................. 71
When the Busy Terminal Becomes Idle ............................................................. 71
Cancel Call Back ....................................................................................................................................... 71
Timed Queuing (Outside Line Only) ..................................................................... 71
Make/Answer a Call with Call in Progress............................................................ 71

x
TABLE OF CONTENTS
Station Hunting ....................................................................................................... 72
Step Call .................................................................................................................. 72
Call Waiting ............................................................................................................. 73
Activate Call Waiting............................................................................................. 73
Answer Call Waiting ............................................................................................. 73
Executive Override ................................................................................................. 73
Call Forwarding – Busy Line ................................................................................. 74
Set Call Forwarding – Busy Line .......................................................................... 74
Verify Call Forwarding – Busy Line ...................................................................... 74
Cancel Call Forwarding – Busy Line .................................................................... 74
Call Forwarding – No Answer ................................................................................ 75
Set Call Forwarding – No Answer ........................................................................ 75
Verify Call Forwarding – No Answer..................................................................... 75
Cancel Call Forwarding – No Answer................................................................... 75
Call Forwarding – All Calls .................................................................................... 76
Set Call Forwarding – All Calls ............................................................................. 76
Verify Call Forwarding – All Calls ......................................................................... 76
Cancel Call Forwarding – All Calls ....................................................................... 76
Call Forwarding – Destination ............................................................................... 77
Set Call Forwarding – Destination ........................................................................ 77
Cancel Call Forwarding – Destination .................................................................. 77

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TABLE OF CONTENTS
CID (Caller ID) Call Display .................................................................................... 77
Display Calling Party Information ......................................................................... 77
Answer a Voice Call Handsfree ............................................................................. 78
Internal Zone Paging With Meet-Me Page ............................................................ 78
Initiate Page (Terminal A)..................................................................................... 78
Answer Page (Terminal B) ................................................................................... 78
Boss/Secretary Calling ........................................................................................... 78
Call Boss from Secretary...................................................................................... 78
When the Boss Accepts the Call........................................................................ 78
Return Message Schedule ..................................................................................... 79
Set Return Message Schedule............................................................................. 79
Cancel Return Message Schedule....................................................................... 79
Whisper Page .......................................................................................................... 80
Using a Headset ...................................................................................................... 80
Make/Answer a Call with a Headset..................................................................... 80
Appendix A Menu List
Menu List .................................................................................................................... 1

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Appendix B Input Characters
How to Input Characters .......................................................................................... 1
System/Station Speed Dialing Feature................................................................... 1
Menu Contents (Password Input) ........................................................................... 2
Input Mode ........................................................................................................... 2
Input Character Tables ............................................................................................. 4
Common/Personal Directory Service Table ........................................................... 4
Menu Contents Tables ........................................................................................... 5
Password Input ................................................................................................... 5
USER ID, Password (FTP/HTTPS Server), Folder Name, File Name,
Address (URI) Input .......................................................................................... 6
IP Address Input .................................................................................................. 9
Appendix C To Upload an Image
Image Upload Procedure ......................................................................................... 1
PC Connection and Setting .................................................................................... 1
PC Requirements................................................................................................. 1
Connection ........................................................................................................... 1
Maximum User Program PC Connection ............................................................. 2
LAN Setting .......................................................................................................... 2
User Programming Setup....................................................................................... 2
To Upload an Image............................................................................................... 4

1
1.
1Introduction
General
This guide explains how to operate the DT930
(ITK-8TCGX) Touch Panel Model and DT920 Self-
Labeling Model (ITK-8LCX) telephones.
CHAPTER 1 INTRODUCTION
Explains the configuration of this guide and
contains the following information.
❍Face layout
❍Keys and Parts
❍Icon Display
❍Menu List
CHAPTER 2 TERMINAL SETUP
Explains the procedures for setting up the
DT930/DT920 telephones.
CHAPTER 3 BASIC OPERATION
Explains the basic operation of DT930/DT920
telephones.
CHAPTER 4 FEATURE OPERATION
Explains operating procedures for various
features available with the DT930/DT920
telephones.

2
1.
Face Layout
DT920 (ITK-8LCX-1)
Self-Labeling Model
DT930 (ITK-8TCGX-1)
Touch Panel Model

3
1.
Technical Specifications
Item ITK-8TCGX-1 ITK-8LCX-1
LCD 4.3 inch TFT, touch panel 3.5 inch TFT
LCD color Color (16,770,000 colors) Color (16,770,000 colors)
Programmable
Line/Feature
Key
–8keys
Fixed Feature
Key 13 keys (with Menu key and Cursor key)
Soft key –4keys
Back Light LCD and digit key (lit for 10 seconds when operating)
Phone Book System : Max 90,000 records per system
Personal : Max 1,000 records per terminal
Call History Outgoing Call: Max 50 records per terminal
Incoming Call: Max 50 records per terminal
XML Browser Available
Handsfree Available (Full duplex), Wideband support
Headset Available (HW510 (A10) / HW251N (A10) /
W710 (APD-80) / Voyager 5200
Available (HW510 (A10) / HW251N (A10) /
W710 (APD-80)
LAN Interface 2-port, 10BASE-T/100BASE-TX/1000BASE-T, Full-duplex/Half-duplex, Auto Negotiation/Fixed
(Except 1000BASE-T)
Voice CODEC G.711, G.729a, G.722
IP Address
Setting Sets via DHCP server/Sets Statically

4
1.
QoS ToS (IP Precedence, Diffserv)
VLAN Tag VLAN (IEEE802.1Q/p), LLDP-MED, DHCP
Security
IEEE802.1x authentication (EAP-MD5, EAP-TLS), IEEE802.1x authentication support (EAPoL
Forwarding) on the PC port via switch at a high hierarchy level, SIP&RTP Encryption, HTTPS
(Web Programming/Download), VPN (L2TP/IPsec (IPv4))
Power Supply
Central Power Supply = IEEE802.3at Type1
(IEEE802.3af compatible)
Local Power Supply = AC adapter (Option)
Central Power Supply = IEEE802.3at Type1
(IEEE802.3af compatible)
Power
Consumption
Max : About 4.8W, Standby : About 2.3W
(without optional connection)
Max : About 3.75W, Standby : About 2.0W
(without optional connection)
Download Boot & Program / Config /Ringing Tone / Music on Hold/ Phone Book / Phone Book list /
Wallpaper/ Voice confirmation tone
Adapter and
Accessory
(Option)
Wall Mount unit (WM) / 60 button DSS/
Numbered Keypad Wall Mount unit (WM) / Numbered Keypad
Dimension
(W×D×H) 181(W) x 243(D) x 133(H) *181(W) x 243(D) x 133(H)
Weight About 1.0Kg About 1.0Kg
Environmental
Temperature range = 0° C to 40° C (32° F, to 104° F)
Ambient temperature range = -20° C to 60° C (68° F to 140° F)
Humidity = 10 to 90% RH (non-condensing)
*Dimensions are approximate.
Item ITK-8TCGX-1 ITK-8LCX-1