Neopost AS-930 User manual

User ManUal
as-930
aDDress PrInTer

Productspresentedinthisguideareconformto
requirements of directives nbr 2006/42/EG
and 2004/108/EG.
Neopost has implemented a program for the
recycling of worn machines and machines at
the end of their lifetime. Contribute in a res-
ponsible way to the environmental protection
by consulting your retailer internet site, or
by contacting him. He will inform you of the
collection and treatment processes of these
machines.

User Manual Version 3.1 3
Copyright
© Copyright 2011
All rights reserved. No part of this manual may be reproduced or transmitted in any form or
by any means, copied onto electronic media or translated into any language without the
manufacturer's express written permission.
The manufacturer is not liable for any damage resulting either from incorrect use or from
repairs and modifications carried out by a third unauthorized party. This manual was
produced with great care. However, liability for any errors which it may contain is excluded.
The manufacturer reserves the right to make any technical or design changes to the
equipment during the development process. All specified values are purely nominal.
Consequently, any legal claims made on the basis of this manual cannot be enforced.
The manufacturer is not liable for any damage or disturbance resulting from the use of
options or accessories which are not original products or do not have the express approval
of the manufacturer.
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Brands:
HP is a registered brand name of the Hewlett-Packard Company.
Microsoft and Windows are registered brand names of the Microsoft Corporation.
FlexMail is a registered brand name of Flex Systems B.V.
Bulk Mailer is a registered brand name of Satori Software Inc.
Manufacturer Address
Neopost Industrie
ZI Tivoli
72800 Le Lude
France
www.neopost.com
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Revision level
Version Change description Released
3.0 New document for graphic display and
firmware version 4.7 November 2010
3.1 •Added descriptions for new USB 2.0
and TCP/IP interface
•Changed description to firmware
version 4.8
•Added Device Class A note
April 2011
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a

4 User Manual Version 3.1
Table of Contents
1Introduction ...............................................................................9
1.1 Pictograms ............................................................................. 9
1.2 Notes for use of this manual...................................................... 9
1.3 Terms and abbreviations .........................................................10
1.4 System requirements..............................................................10
2Safety notes .............................................................................11
2.1 General safety notes...............................................................11
2.2 Ink safety notice.....................................................................13
2.3 Location of the printer.............................................................13
2.4 Disposal ................................................................................13
3Scope of delivery and assembly................................................14
3.1 Scope of delivery....................................................................14
3.2 Delivery ................................................................................14
3.3 Device overview .....................................................................15
3.4 Assembly ..............................................................................16
3.4.1 Connecting the power cable................................................ 16
3.4.2 How to mount the paper feed ramp and the side guides.......... 17
4Description of device................................................................18
4.1 Application range....................................................................18
4.2 Description of functions...........................................................18
4.3 The Operator Panel.................................................................19
4.3.1 Key panel......................................................................... 20
4.3.2 Main Display..................................................................... 22
5Initial start-up of the device.....................................................26
5.1 How to power-on the device.....................................................26
5.2 How to install the ink cartridges................................................26
5.3 How to setup the feeder ..........................................................28
5.4 How to adjust the printer to the material thickness......................31
5.5 How to position the print area ..................................................32
5.5.1 Sample print area positions ................................................ 34
5.6 Width measurement of the print media......................................36
5.7 How to set the print direction (orientation).................................36
5.8 How to perform a test print......................................................37

User Manual Version 3.1 5
6Printer menu (firmware V4.8).................................................. 38
7How to connect the printer to the PC ....................................... 79
7.1 How to install the printer driver................................................79
7.2 Windows XP and Windows Vista................................................79
7.2.1 Windows 7........................................................................80
7.3 How to use the USB interface...................................................83
7.4 How to use the Ethernet interface.............................................83
7.4.1 Adding a TCP/IP port to a printer driver ................................84
7.4.2 Connecting the printer to a local area network .......................86
7.4.3 Using a fixed IP address .....................................................87
7.4.4 Direct Ethernet connection between the printer and the PC......89
8Service ..................................................................................... 92
8.1 Maintenance and support.........................................................92
8.1.1 How to clean an ink cartridge ..............................................92
8.1.2 How to clean the pen board contacts ....................................94
8.1.3 How to reset the printer......................................................95
8.2 Troubleshooting .....................................................................95
8.3 The device cannot be turned on................................................96
8.3.1 No or only very weak printout with new ink cartridges.............97
8.3.2 Printed elements positioned incorrectly .................................97
8.3.3 White streaks in printed text or graphic ................................98
8.3.4 White streak in printed text or graphics (in between cartridges)99
8.3.5 The printed ink doesn’t dry on the substrate........................ 100
8.4 Error Messages .................................................................... 101
8.4.1 How to read an error message entry................................... 101
8.5 Warning Messages................................................................ 115
8.5.1 How to read a warning message entry ................................ 115
8.5.2 Additional Error Messages ................................................. 121
8.6 Technical Support................................................................. 125
9Consumables and Accessories................................................ 126
9.1 Consumables....................................................................... 126
9.1.1 Standard inks for Neopost address printers.......................... 126
9.1.2 Cleaning Towels............................................................... 127
9.2 Accessory devices................................................................. 128
9.2.1 Neopost CS-800 conveyor................................................. 128
10 Technical Specifications ......................................................... 129
11 Appendix................................................................................ 131

6 User Manual Version 3.1
11.1 How to completely remove printer drivers from Windows Vista
and Windows 7 ..........................................................................131
11.2 How to completely remove printer drivers from Windows XP and
Windows 2000 ...........................................................................132
11.2.1 How to use a pre-installed printer driver..............................133
11.3 USB connection...............................................................134
11.3.1 Ethernet connection..........................................................135
11.3.2 How to identify the USB port used by the printer ..................135
11.4 How to test the Ethernet connectivity.................................137
11.4.1 Sample settings for Ethernet connection..............................138
11.5 Network connection between the printer (using a fixed IP) and
the PC ....................................................................................139
11.6 Limitations of paper side guides ........................................142
11.7 How to create a print file..................................................143
11.8 How to update the firmware..............................................145
11.8.1 How to update the firmware...............................................145
11.9 Additional display texts ....................................................149
11.10 Ink package ID number....................................................149
11.10.1 ID: 6030206....................................................................149
11.11 Declaration of conformity .................................................150
12 Glossary .................................................................................153
13 Index......................................................................................159
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User Manual Version 3.1 7
Table of Figures
Figure 1:AS-930 Overview frontside..........................................................................15
Figure 2: AS-930Overview rear side..........................................................................16
Figure 3: Mounting the guides.................................................................................. 17
Figure 4: The operator panel....................................................................................19
Figure 5: Main display.............................................................................................22
Figure 6: Inserting the ink cartridge into the pen stall .................................................27
Figure 7: Lock the restraining lever........................................................................... 27
Figure 8: Adjusting the separation............................................................................ 28
Figure 9: Unused separation fingers.......................................................................... 29
Figure 10: Transport roller height............................................................................. 29
Figure 11: Turned side guide for a narrow medium ..................................................... 30
Figure 12: Position of the slide................................................................................. 31
Figure 13: Adjusting the printer to the material thickness ............................................ 32
Figure 14: Positioning the vertical print area ..............................................................33
Figure 15: Unprintable area..................................................................................... 33
Figure 16: Printing flush to the top edge of a material ................................................. 34
Figure 17: Print area on C5 envelope ........................................................................ 34
Figure 18: Print position on C4 not possible with NOR setting ....................................... 35
Figure 19: Print position on C4 possible with REV setting ............................................. 35
Figure 20: Testprint................................................................................................37
Figure 21: Keep Alive function..................................................................................47
Figure 22: PRINT CORR.PATT...................................................................................48
Figure 23: ADJUST TOF test print .............................................................................50
Figure 24: Difference Nor/Rev..................................................................................59
Figure 25:LEFT MARGIN, transport direction...............................................................60
Figure 26: Encoder Pattern...................................................................................... 71
Figure 27: Pattern A ............................................................................................... 72
Figure 28: Pattern A with defects.............................................................................. 72
Figure 29: Cartridge contacts...................................................................................73
Figure 30: Pattern B ............................................................................................... 73
Figure 31: Pattern C ............................................................................................... 73
Figure 32: Sample character set print ....................................................................... 74
Figure 33: Sample setting dump print ....................................................................... 75
Figure 34: Sample Input Buffer Dump print................................................................ 76
Figure 35: New Hardware Wizard .............................................................................80

8 User Manual Version 3.1
Figure 36: Recommended install procedure................................................................ 80
Figure 37: Properties of unspecified device ................................................................ 82
Figure 38: Update the printer driver.......................................................................... 82
Figure 39: Update Driver Software Wizard ................................................................. 82
Figure 40: Select the driver source ........................................................................... 82
Figure 41: Ferrite with plastic case ........................................................................... 83
Figure 42: Adding TCP/IP Port.................................................................................. 84
Figure 43: TCP/IP Printer Port Wizard........................................................................ 84
Figure 44: IP address of the printer .......................................................................... 84
Figure 45: Custom settings...................................................................................... 85
Figure 46: Custom settings of printer port ................................................................. 85
Figure 47: Address printer port settings .................................................................... 86
Figure 48: DHCP Table on server.............................................................................. 88
Figure 49: Test of fix IP (ping test on server)............................................................. 89
Figure 50: Local Area Connection Properties............................................................... 91
Figure 51: TCP/IPv4 settings ................................................................................... 91
Figure 52: Cleaning the nozzle plate ......................................................................... 93
Figure 53: Nozzle plate and contacts......................................................................... 93
Figure 54: Pen board contacts.................................................................................. 94
Figure 55: Position of element on material................................................................. 97
Figure 56: White streaks in text ............................................................................... 98
Figure 57: White streaks in between two cartridges .................................................... 99
Figure 58: New hardware detected ......................................................................... 134
Figure 59: Found New Hardware Wizard.................................................................. 134
Figure 60: Device Manager.................................................................................... 136
Figure 61: Device Properties - Details ..................................................................... 136
Figure 62: Command Prompt reply OK .................................................................... 137
Figure 63: Command Prompt reply NOT OK ............................................................. 138
Figure 64: Print dialog window............................................................................... 143
Figure 65: Print to file dialog.................................................................................. 143
Figure 66: Printer port properties ........................................................................... 144
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User Manual Version 3.1 9
1Introduction
In order to ensure both long service life of the AS-930 and its
components, as well as safe conditions of use, we recommend that
you read carefully and comply with the operating instructions and
safety notes. Always be aware of all warnings and notes that are
affixed to or printed on the machine itself.
All persons who are to handle this machine must also be familiar with the operating manual.
Store this manual in a safe place where it is easily accessible for future reference at any
time.
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1.1 Pictograms
General warnings
Warning of danger from electricity or electrical shock
Warning of possible fire
Information / Note indicating important information regarding
the handling of the machine.
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1.2 Notes for use of this manual
This manual is structured chronologically, and therefore ordered sequentially from the
receipt of the machine packed up to its ready-for-use state.
If you are unfamiliar with the machine, it is best to read through the manual from beginning
to end, where you can follow easy step by step instructions to allow you to fully and
correctly operate the machine.
If you are already familiar with the AS-930, it will make things easy if you to use this
manual as a reference work.
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10 User Manual Version 3.1
1.3 Terms and abbreviations
This User Manual uses the following terms and abbreviations related to the
Neopost AS-930:
•cartridge = Crt = C, C1, C2, C3
•print unit = Unit = U, U1, U2
A print unit always consists of three ink cartridges.
•print media width = expansion of the print media in transport direction.
•print media height = expansion of the print media across the transport direction.
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1.4 System requirements
The Neopost AS-930 is designed to be used in connection with a PC. To connect the AS-930
to the PC one free USB port or one free Ethernet (TCP/IP) port is required. The PC should be
an up-to-date model and must have enough processing power and free disk space to run
the Neopost Addressing Solutions Software.
We recommend using one of the following operating systems:
•Microsoft Windows 2000 (SP4)
•Microsoft Windows XP (SP3)
•Microsoft Windows Vista (SP2) (32- or 64-bit)
•Microsoft Windows 7 (32- or 64-bit)
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User Manual Version 3.1 11
2Safety notes
Prior to initial operation, please carefully read the following instructions for the sake of both
your own safety and the printer operating safety. Always observe any warnings and
instructions directly attached to the device. Keep this manual available in order to be able to
check back at any time.
Disregarding this manual may cause
•electric shock,
•injury by being drawn into the transport belt or transport rollers,
•damage to the equipment.
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2.1 General safety notes
Caution!
Please read these notes with care.
Keep this manual for future reference.
All notes and warnings found on the machine are to be followed.
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Setting up the
machine
A safe, level position is necessary, when installing the machine.
Injuries may be caused by tipping, rolling away or falling.
The machine is to be protected from moisture.
The machine is not suitable for outdoor use.
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Electrical
Hazards
The power cable must only be connected to a socket with protective
grounding contact! The protective effect must not be compromised by
the use of an extension cable without a protective grounding
conductor. All interruptions of the protective grounding conductor,
within or outside of the machine, are prohibited.
When fuse failure occurs, electrical machine parts can still carry
voltage.
When making the connection to the mains power, be aware of the
connection values on the rating plate.
Run the power cable in such a way, that no one can trip over it. Do
not place any objects on the power cable.
When the machine is not in use over a long period of time, it should
be disconnected from the power supply in order to avoid any damage
in the event of a voltage surge.
Protect the device from moisture. When moisture enters the machine,
there is a danger of electrical shock.
Never open the machine. For reasons of electrical safety, the machine
should only be opened by authorized service personnel.
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12 User Manual Version 3.1
Operating
safety
Never put your hands inside the machine when it is running!
There is a danger that injuries can occur through being pulled in and
being crushed on the transport belt or the rotating rollers. In addition,
keep long hair and parts of loose clothing away from the machine
while it is in operation.
In order to prevent damage to the machine, only factory authorized
accessory parts should be used.
Cleaning the
machine
Prior to cleaning the machine, it should be disconnected from the
power outlet. When cleaning the machine, do not use liquid or spray
cleaners, but only a cloth dampened with water.
Additional information concerning the cleaning of the device can be
found in chapter „Maintenance and support“.
Machine
inspections
only by
authorized
Service
Partners!
In the following cases, you should unplug the machine from the
power outlet and contact an authorized service technician:
•When the power cable or its plug is worn or damaged.
•When water or other liquid has entered the device.
•When the device has been dropped/knocked over or the housing is
damaged.
•When there is a significant change in the performance of the
machine.
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Spare parts When repair work is carried out, only original spare parts or spare
parts approved by the manufacturer may be used.
Repairs Do not disassemble the machine any further than it is described in
this manual. The opening of the machine by unauthorized personnel
is not permitted. Repairs may only be carried out by authorized
service personnel.
Modification is
not permitted
For safety reasons, your own reworking and modifications to the
machine are not permitted.
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Please contact your authorized Neopost dealer or service partner, for
all questions relating to service and repair. In this way, you ensure
the operational safety of your machine.
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User Manual Version 3.1 13
2.2 Ink safety notice
Keep ink cartridges away from children. If you get into skin contact
with the ink, immediately clean off the ink under running water. In case
ink has entered your eye, immediately rinse it with plenty of water.
•The ink cartridge should not be shaken, dropped or hit against the palm or hard
surfaces.
•Install the ink cartridge immediately after removing the protective tape. The cartridge
may not be used after date of expiry!
•Do not try to open or refill a cartridge. This can damage the printer and reduce the
print quality.
•For further information regarding the cleaning of the ink cartridge, please see chapter
8.1.1, on page 92.
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2.3 Location of the printer
Be aware when installing the machine that it must stand on a smooth and level surface that
is larger than the printer.
When placing the machine, make sure that there is enough clearance around it, so that you
can access all connections easily.
The floor space for the printer must be sufficiently stable. The tipping over or falling of the
machine can lead to injuries, as well as damage to the machine.
When selecting the installation or storage location for the printer, keep in mind that it must
be protected from strong temperature and humidity changes, direct sunlight and excessive
heat.
The printer must not be subject to vibrations or shocks.
Install the printer near a power outlet, so that the power cable can be disconnected trouble-
free at all times.
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2.4 Disposal
The printer may not be disposed of in the conventional manner of household waste. Please
dispose the printer in accordance with the regulations in force.
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14 User Manual Version 3.1
3Scope of delivery and assembly
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3.1 Scope of delivery
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•1x AS-930 printer
•1x Addressing Solution software CD-ROM
•1x power cable
•1x paper feed ramp
•2x paper side guides ‘small’
•1x paper side guide ‘medium’
•1x paper side guide ‘large’
•1x paper stacker extension
•3x Black Dye ink cartridges
•1x Inxdinx ink cartridge box
•1x Catch tray
•1x USB connection cable
•1x Network cabel
•1x Ferrit
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3.2 Delivery
The Neopost AS-930 is delivered in appropriate packaging so that it reaches its destination
without damage via a regular mode of transport.
Transportation and storage should be carried out in suitable condition. That means an
ambient temperature between +10°C and +31°C at 20-80% relative humidity (non-
condensing). Conditions outside of these ranges may harm the machine. Damages from
wrong transportation and storage conditions may not be visible on the packaging.
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If the printer has to be shipped again, please retain the packaging. If the packaging is no
longer needed, then please dispose it in an environmentally suitable manner.
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User Manual Version 3.1 15
3.3 Device overview
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Figure 1:AS-930 Overview frontside
1 Paper feed ramp 6 Separators
2 Slide (Runner) 7 Print unit
3 Paper side guides 8 Ink cartridges
4 Operator panel with display 9 Thickness adjustment screw
5 Transport roller adjustment screw 10 Wing screw
1
2
3
4
6
8
7
9
10
5

16 User Manual Version 3.1
Figure 2: AS-930Overview rear side
10 USB 2.0 interface to the PC for
sending print data 13 Ethernet (TCP/IP) interface for sending print data
11 Serial interface to the PC for status
feedbacks and service purposes 14 Power input module
12 On/off switch
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3.4 Assembly
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3.4.1 Connecting the power cable
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Power cable
Attention!
The device may only be used in connection to power outlets with
integrated protective conductor (earthing)!
Make sure that the on/off switch is set to off. Plug the power cable
into the power input of the AS-930. Connect the cable to the power
outlet.
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10
11
12
14
13

User Manual Version 3.1 17
3.4.2 How to mount the paper feed ramp and the side guides
•Mount the paper stacker extension (1) and the paper feed ramp (2) as shown in
Figure 3. Mount one narrow paper side guide (3) next to the printer wall and then
either a narrow (4), medium or large paper side guide on the opposite side.
Figure 3: Mounting the guides
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1
3
2
4

18 User Manual Version 3.1
4Description of device
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4.1 Application range
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The Neopost AS-930 is an inkjet printer with high font quality.
The main field of application is the printing of mass mailings with addresses and graphics or
postal elements. However, the application is not limited to this purpose.
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4.2 Description of functions
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The Neopost AS-930 printer is a inkjet print system, that is designed for industrial and
professional printing. Different conveyor belts can be placed behind the printer.
The device can be used in connection with an IBM compatible PC and a vary of software
running under Microsoft Windows operation systems.
The print unit of the Neopost AS-930 is provided with three HP ink cartridges (C1, C2, C3).
During the printing the unit stays motionless, therefore the device is called a Fixed Head
printer. The alignment of the printed text should be parallel to the paper transport direction.
The print unit covers an area of 500 x 38 mm (19.6 x 1.5"). This corresponds to nine text
lines at a font size of 12 pt.
The nozzles of the print cartridges can automatically be purged with a small amount of ink
before each print start. This allows a constant print quality from the first print on.
For further specifications please see chapter 10 Technical Specifications, on page 129.
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User Manual Version 3.1 19
4.3 The Operator Panel
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Figure 4: The operator panel
The operator panel is used to easily activate often required functions and select information
from the main display. The operator panel is also used to navigate within the printer menus,
in order to change printer and layout settings, run test modes and look up specific printer
statistics.
The four LEDs (light-emitting diode) on the panel indicate the status of the printer.
LED Status indication
Green Online Printer is Online
Blue Offline Printer is Offline
Orange Warning Printer displays a warning message
Red Error Printer displays an error message
Online and Offline
Only when the printer is Offline you can make changes to printer
settings, use the secondary functions of the arrow key or open printer
menus.
Please note, that when the printer is Online (= able to receive print
data from the PC), the only key that can be used is the Cancel
(Offline) key. The Cancel (Offline) key will turn the printer Offline
(= not able to receive print data from the PC).
Pos: 40 /Bedienungsanlei tungen/Geräte spezi fisch/Druc ker/4.4.1_Ü3_Key Panel_Fi xed Head AS-830/930 @ 2\mod_126 8137618864_912. doc @ 13153 @ 3

20 User Manual Version 3.1
4.3.1 Key panel
Below is an explanation of how the different keys of the panel work:
Key Main Function
Ok (Online) Turns the printer online and confirms a selection in a
menu
Cancel (Offline) Turns the printer offline and exits the current menu
level.
Home Opens the main menu of the printer
Quick Opens the quick menu of the printer
Arrow up (Test Print) Upwards navigation in menus and increasing values in
menus
Arrow right (Paper Length) Navigation to the right
Arrow down (Clean Heads) Downwards navigation in menus and decreasing
values in menus
Arrow left (Run Paper) Navigation to the left
The four arrow key have secondary functions, which can be executed by hitting one of the
arrow keys and the Quick key together.
Secondary Functions
Please note, that the secondary functions will work slightly different
depending on how long you press the keys.
(Short) = hitting the two buttons just briefly
(Long) = hitting the two keys, and keeping the pressed for a short
amount of time (~ 3 seconds)