Neopost RENA MACH 5 User manual

MACH 5
User Guide
Digital Color Inkjet Printer
For units with R15 Firmware

SAFETY PRECAUTIONS–
THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY.
HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN
OPERATING THE PRINTER.
BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL
CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY
WARNINGS, AND INSTRUCTIONS:
Keep hands, hair, and clothing clear of rollers and other moving parts.
Avoid touching moving parts or materials while the machine is in use. Before clearing a jam,
be sure machine mechanisms come to a stop.
Always turn off the machine before making adjustments, cleaning the machine, or performing
any maintenance covered in this manual.
The power cord and power supply supplied with the machine should be plugged into a
properly grounded, easily accessible wall outlet near the machine. Failure to properly ground
the machine can result in severe personal injury and/or fire.
The power cord and wall plug is the primary means of disconnecting the machine from the
power supply.
DO NOT use an adapter plug on the line cord or wall outlet.
DO NOT remove the ground pin from the line cord.
DO NOT route the power cord over sharp edges or trap it between furniture.
Avoid using wall outlets that are controlled by wall switches or shared with other equipment.
Make sure there is no strain on the power cord caused by jamming between equipment, walls
or furniture.
DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a
qualified service representative. Report any cover damage to your service representative.
This machine requires periodic maintenance. Contact your authorized service representative
for required service schedules.
To prevent overheating, do not cover the vent openings.
Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards for your workplace or area.
This manual is intended solely for the use and information of Neopost, its designated agents,
customers, and their employees. The information in this guide was obtained from several different
sources that are deemed reliable by all industry standards. To the best of our knowledge, that
information is accurate in all respects. However, neither Neopost, Inc. nor any of its agents or
employees shall be responsible for any inaccuracies contained herein.
Memjet®is a registered trademark.
All other trademarks are the property of their respective holders.
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher

TABLE OF CONTENTS
i
Table of Contents
SECTION 1 – GETTING ACQUAINTED ...................................................................................................... 1
FRONT VIEW .................................................................................................................................................. 1
REAR VIEW .................................................................................................................................................... 2
PRINT ENGINE AREA ........................................................................................................................................ 3
BEHIND THE INK TANK DOOR ............................................................................................................................. 4
CONTROL PANEL BUTTONS/LED INDICATORS ....................................................................................................... 5
SECTION 2 – INSTALLING THE PRINTER................................................................................................... 6
TRANSPORT INSPECTION ................................................................................................................................... 6
TOOLS NEEDED ............................................................................................................................................... 6
CHOOSING THE LOCATION ................................................................................................................................. 7
Work-Table Surface Must be Level...................................................................................................................... 7
OPERATING CONDITIONS .................................................................................................................................. 7
UNPACKING.................................................................................................................................................... 8
Accessory Box Contents .......................................................................................................................... 9
REMOVING THE CARDBOARD SHIPPING INSERT AND SHIPPING TAPE ........................................................................ 10
INSTALLING MEDIA GUIDES &REAR MEDIA SUPPORT .......................................................................................... 11
CONNECTING THE PRINTER .............................................................................................................................. 13
Plugging in the Printer.......................................................................................................................... 13
Powering the Printer ON and OFF ........................................................................................................ 13
Connecting to the Computer................................................................................................................. 14
Minimum Computer System Requirements.......................................................................................... 14
INSTALLING THE PRINTER SOFTWARE (DRIVER &TOOLBOX)................................................................................... 15
Connecting the Printer via Network (Ethernet Port)............................................................................. 18
INSTALLING THE INK TANKS.............................................................................................................................. 20
Ink Tank Anatomy................................................................................................................................. 20
Procedure (Installing the Ink Tanks): .................................................................................................... 21
INSTALLING THE PRINTHEAD CARTRIDGE ............................................................................................................ 24
Protective Packaging ............................................................................................................................ 24
Procedure (Installing the Printhead Cartridge)..................................................................................... 26
ENVELOPE PRINTING ATTACHMENT KIT.............................................................................................................. 30
Installing/Removing the Head Media Guide......................................................................................... 30
Installing/Removing the PPS Spacers ................................................................................................... 32
SECTION 3 – OPERATING THE PRINTER................................................................................................. 33
SETTING UP THE FEED..................................................................................................................................... 33
PRINTER DRIVER PROPERTIES........................................................................................................................... 36
General Tab .......................................................................................................................................... 36
Layout Tab ............................................................................................................................................ 39
Color Tab............................................................................................................................................... 40
Import/Export Tab ................................................................................................................................ 41
Services Tab .......................................................................................................................................... 41
TOOLBOX FEATURES....................................................................................................................................... 42
Drop-Down Menu Options.................................................................................................................... 42
VIEW Drop-Down Menu........................................................................................................................ 42
SYSTEM STATUS View ........................................................................................................................................ 43
USER INTERFACE View ....................................................................................................................................... 44
INK USAGE View................................................................................................................................................. 47
SERVICE MENUS View........................................................................................................................................ 49

TABLE OF CONTENTS
ii
DIAGNOSTICS ............................................................................................................................................ 49
SYSTEM SETTINGS ................................................................................................................................... 50
SCAN SENSORS.......................................................................................................................................... 51
MAINTENANCE Drop-Down Menu........................................................................................................ 53
SERVICE Drop-Down Menu ................................................................................................................... 55
PRINT Drop-Down Menu....................................................................................................................... 56
PRINTING..................................................................................................................................................... 56
Printhead Cartridge Conditioning......................................................................................................... 57
SECTION 4 – SOFTWARE SETUP INFORMATION .................................................................................... 58
GENERAL SOFTWARE SETUP INFO ..................................................................................................................... 58
ADOBE®ACROBAT/READER SETUP TIPS ............................................................................................................. 59
SETTING UP A JOB IN BULK MAILER®................................................................................................................. 60
#10 Envelope, Feeding Long-Edge First (Flap First) ........................................................................................... 60
#10 Envelope, Feeding Short-Edge First ............................................................................................................ 64
SECTION 5 - MAINTENANCE ................................................................................................................. 67
CLEANING INK TANK CONTACTS &PRISM........................................................................................................... 67
REPLACING THE INK TANKS .............................................................................................................................. 69
Ink Tank Storage & Shelf Life ................................................................................................................ 71
Ink Tank Service Life.............................................................................................................................. 71
Ink Tank Disposal.................................................................................................................................. 71
CLEANING THE PRINTHEAD CARTRIDGE .............................................................................................................. 72
From the M Series Driver: ..................................................................................................................... 72
From the Toolbox:................................................................................................................................. 72
Manual Printhead Cleaning:................................................................................................................. 73
REPLACING THE PRINTHEAD CARTRIDGE............................................................................................................. 74
Printhead Storage & Shelf Life.............................................................................................................. 75
Printhead Service Life ........................................................................................................................... 75
Printhead Disposal................................................................................................................................ 75
INSPECTING &CLEANING THE LIP OF THE CAPPING STATION .................................................................................. 76
INSPECTING THE WIPER ROLLER ....................................................................................................................... 77
CLEANING/REPLACING SERVICE STATION ITEMS .................................................................................................. 78
Removing the Service Station ............................................................................................................... 78
Cleaning the Service Station ................................................................................................................. 80
Wiper Roller Removal and Cleaning or Replacement ........................................................................................ 80
Wiper Motor Assembly Removal and Cleaning ................................................................................................. 81
Printing Platen and Capping Station Removal and Cleaning.............................................................................. 82
Cleaning the Service Station Tray ...................................................................................................................... 82
Installing the Service Station ................................................................................................................ 83
Still Experiencing Print Quality Issues? ................................................................................................. 86
INSPECTING/REPLACING THE WASTE INK TRAY .................................................................................................... 87
REPLACING THE SHEET SEPARATORS .................................................................................................................. 88
CLEARING MEDIA JAMS .................................................................................................................................. 89
CLEANING THE PRINTER BODY.......................................................................................................................... 90
CLEANING THE FEED ROLLERS AND FORWARDING ROLLERS .................................................................................... 91
CLEANING THE FEED SENSOR ........................................................................................................................... 92
CLEANING OTHER ITEMS INSIDE THE PRINT ENGINE .............................................................................................. 93
Grit Rollers (Media Transport Rollers) .................................................................................................. 93
Media (Paperpath) Sensors .................................................................................................................. 93
Capping Station Lip............................................................................................................................... 93
Paperpath Surfaces............................................................................................................................... 93
Printing Platen Surface ......................................................................................................................... 93
Cleaning the Ink Revolver Couplings..................................................................................................... 95

TABLE OF CONTENTS
iii
PRINTER MAINTENANCE SCHEDULE................................................................................................................... 96
PREPARING PRINTER FOR TRANSPORT................................................................................................................ 97
Local relocation .................................................................................................................................... 97
Remote relocation or shipping.............................................................................................................. 97
SECTION 6 – TROUBLESHOOTING GUIDE ............................................................................................ 100
PRINT QUALITY ISSUES: ................................................................................................................................ 100
Examples of Print Quality Issues (including possible causes and solutions) ....................................... 101
Air in Printhead Nozzle Area:........................................................................................................................... 101
Clogged/Damaged/Dead Nozzles: ................................................................................................................... 102
Color Mixing Issues: ......................................................................................................................................... 103
Scuff Marks and Smudging Issues:................................................................................................................... 104
Fuzzy/Distorted Print ....................................................................................................................................... 106
THE INK TANK(S)......................................................................................................................................... 107
THE PRINTHEAD CARTRIDGE .......................................................................................................................... 108
THE PRINTER .............................................................................................................................................. 110
Dots or Lines Printed on Media........................................................................................................... 110
Power Problems.................................................................................................................................. 110
Service Station Problems .................................................................................................................... 111
Interface Communication Problems ................................................................................................... 112
Feeding Problems ............................................................................................................................... 113
ERRORS AND WARNINGS .............................................................................................................................. 114
Printer Alert Window Messages ......................................................................................................... 114
Toolbox System Status Messages ....................................................................................................... 115
APPENDIX A – PRINTER SPECIFICATIONS ............................................................................................ 119
APPENDIX B – SUPPLIES AND OPTIONAL HARDWARE......................................................................... 120
OBTAINING SUPPLIES,SERVICE AND SUPPORT ................................................................................................... 120
APPENDIX C – QUICK REFERENCE INFO .............................................................................................. 121
CONTROL PANEL LIGHT SEQUENCES –QUICK REFERENCE .................................................................................... 121
DRIVER PROPERTIES PRINTING ADJUSTMENTS -QUICK REFERENCE ....................................................................... 122

TABLE OF CONTENTS
iv
NOTES
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________

SECTION 1
GETTING ACQUAINTED
1
Section 1 – Getting Acquainted
Front View
1.
Control Panel – Provides printer controls. See "Control Panel Buttons/LED Indicators".
2.
Side Guide Locking Knob – Used to secure the position of the side guide.
3. Rear Media Support Guide – Provides the proper angle to enhance paper feeding and
separation.
4. Media Support Wedge – Allows for adjustments in stack angle, based on media type and
length. Helps to force the media against the separation area. Narrow and wide wedges are
provided with the printer to accommodate different media widths.
5. Adjustable Media Side Guide –Adjusts to hold the paper/media against the Media Registration
Side Guide.
6. Media Registration Side Guide – All media is registered against this guide. It has two
positions. Inner position for media measuring 3" to 8.5" in width.
Outer position for media measuring 8.6" to 9.5" in width.
7. Sheet Separator Locking Screws– These thumb screws (four total) are used to secure the
positions of the sheet separators.
8.
Top Cover – Provides access to the Print Engine.
9. Ink Tank Door – Hinged door access to the Service Station, Ink Tanks and Waste Ink Tray.
NOTE: On earlier units the cover above the Ink Tank Door had to be removed to access the Service Station.

SECTION 1
GETTING ACQUAINTED
2
Rear View
1.
Main Power Switch, Receptacle and Fuse – Plug in AC power cord here. Switch turns main
power ON/OFF. Fuse provides over-current protection. Fuse rating: 2.5A, 250V, slow blow.
CAUTION: Make sure power cord is disconnected from printer before checking/replacing fuse.
WARNING: Press the ON/OFF Button, located on the control panel, to properly shut-down the
print engine. Wait until all control panel lights turn off, before you turn off the main power
switch.
For best system performance, it is recommended to keep the print engine powered-up at all times.
2. USB Port Connection –(USB 2.0) The USB cable attaches to the printer here.
3. Network Connection–(Ethernet) The network cable plugs in here.
4. Sheet Separators – Used to separate a single piece of media from the stack. There are four sheet
separators on this printer.
5. Feed Rollers – Used to deliver the bottom piece of media from the stack, through the sheet
separation area, and present it to the first set of transport rollers.
6. Media Support Wedge Thumb Screw –Used to secure the Media Support Wedge to the
Rear Media Support Guide.
7. Counter – Non-resettable. LCD displays the total number of pieces fed through the Printer.
NOTE: The number of pieces fed will normally be higher than the number of pieces printed.
8. Rear Media Support Guide Knob – Attaches the Rear Media Support Guide to the body of the
printer.

SECTION 1
GETTING ACQUAINTED
3
Print Engine Area
1. Antistatic Brush Assembly – Contains an antistatic brush that is used to help reduce static
energy and remove paper dust from the media. This assembly also contains pressure rollers and
fingers that help guide the paper into the print engine.
2.
Printhead Latch – When closed, connects the Ink Revolver Couplings with the Printhead
Cartridge. When opened; retracts the Ink Couplings from the Printhead Cartridge and provides
access for Printhead Cartridge install/removal/replacement.
WARNING! Never attempt to open the Printhead Latch manually, severe damage will result. Use
the “Release Printhead” button, in the Toolbox utility on your PC, or press the Printhead Latch
Release Button [5].
3. Print Ink Channels Button* – Prints 5 bars (1 bar from each ink tank) to indicate how well the
Printhead Nozzles are working. Lightly press the button with a non-conductive tool.
*Same function can be accessed through the Printer’s Toolbox, “Print” drop-down menu, on your computer.
4. Ink Revolver Couplings – Connect the ink hoses to the Printhead Cartridge. The Printhead Latch
extends and retracts the couplings from the Printhead.
5. Printhead Latch Release Button*– Button inside opening will initiate a Printhead Latch release
cycle. If system is primed, runs a full system deprime cycle before the Latch is released. Lightly
press the button with a non-conductive tool.
*Same function can be accessed through the Printer’s Toolbox, “Service” drop-down menu, on your computer
6. Clamshell Latches – Lift both latches at the same time to open the top half of the Print Engine.
DO NOT open the Clamshell while the Printer is operating (making noise). DO NOT push the
Clamshell closed. Hold latches open, close Clamshell gently and then release latches.
7.
Printhead Cartridge – Memjet®Printhead produces an 8.5" wide full color print area.
Print Engine with printhead cartridge
installed and printhead latch closed.

SECTION 1
GETTING ACQUAINTED
4
Behind the Ink Tank Door
1.
Ink Tank Securing Latches – Used to hold the Ink Tanks securely into the slots and against the
electrical contacts within the print engine.
NOTE: Please be sure that both sides, at the bottom part of the latch, are engaged.
CAUTION! Before removing/installing Ink Tanks; please be sure to power-down the Print
Engine or press the “Replace Ink Tanks” button, in the Toolbox. If this rule is not followed
damage to the Ink Tanks may result, rendering them unusable.
2. Ink Tanks – Five Ink Tanks are used in the printer.
Cyan (C), Yellow (Y), Magenta (M), Black (K), Black (K)
3. Waste Ink Tray – The purpose of this tray is to catch the waste ink produced by the system. This
tray is filled with absorbent material. This tray must be replaced when it becomes saturated.
Please inspect routinely. The tabs located at the left and right sides of the tray secure the tray to
the print engine frame. Please be sure the tabs “click” into the frame, to secure the tray's position.
4.
Service Station – Contains four major components.
- Wiper Roller Assembly - cleans the Printhead Cartridge of excess ink and debris.
- Capping Station - keeps the Printhead capped, hydrated and protected when not in use.
- Printing Platen - provides the base to support media during feeding and printing.
- Tray – holds all of the above components and captures the waste ink. The waste ink eventual
makes its way from the Service Station Tray into the Waste Ink Tray.
Please refer to the “Maintenance” section for information on how to properly maintain the Service
Station and its components.
4
2
1
3

SECTION 1
GETTING ACQUAINTED
5
Control Panel Buttons/LED Indicators
The Control Panel has 3 buttons with LED indicators.
ON/OFF – Press to power-up or power-down Print Engine.
NOTE: The Main Power Switch must be ON to power-up
the Print Engine. After pressing this button; it takes
approximately 45 seconds for the print engine to power-up.
Be sure to power-down the Print Engine before turning
OFF the Main Power Switch.
PAPER/RESUME – Press to Resume printing after a paper feed error (such as a paper jam or running out
of paper) and/or after a job is paused with the Cancel button.
PAUSE/CANCEL – Pauses or Cancels a Job.
•Press to Pause a Job. Printer will clear media in machine and stop.
•Press Again to Cancel a Job. Once the Printer has stopped, pressing this button clears job from
printer and print queue in driver.
NOTE: Cancelled Jobs must be reloaded before printing can resume.
See “Section 6” for additional Troubleshooting Information.
See “Appendix C” for a larger chart, to hang near the printer.

SECTION 2
INSTALLING THE PRINTER
6
Section 2 – Installing the Printer
Before using the printer the following must be done:
•Transport Inspection. Upon delivery; inspect packaging and report any issues to the Carrier
•Gather Tools
•Choose a location for the Printer
•Unpack and verify Accessory Box contents
•Attach the Media Guides to the Printer
•Remove the Service Station Transport Tab and Shipping Tape
•Plug in the Printer
•Install the Printer Software (Driver & Toolbox). Then Connect Printer to Computer
•Install the Ink Tanks
•Install the Printhead
Transport Inspection
The printer is shipped in appropriate packaging so that, under normal shipping conditions, it reaches its
destination without damage.
NOTICE: Report damage to the carrier. The carrier is liable for any damage during transport.
Transport and storage should take place under the following conditions:
- At temperatures between -25°C and +50°C (-13 °F to 122 °F).
- At a relative air humidity between 5% and 95%, non-condensing.
- At an atmospheric pressure between 70 kPa and 105 kPa.
Exposure to conditions that are not permissible may lead to damage which is not externally visible.
IMPORTANT Please save the packaging materials for future use! It will be required if you ever need to
ship the printer. Before shipping; please refer to the section titled “Preparing the Printer for Transport”.
Tools Needed
•Knife and scissors to open packaging
•Carpenters Level (recommend using 18” or longer level)
•Protective, nitrile powder-free gloves should be worn to avoid getting ink on hands when
removing protective packaging materials from the ink coupling areas, the Ink Tank areas, and
when installing/removing Printhead Cartridge and Ink Tanks.
•Distilled or de-ionized water
•Non-abrasive, lint free cloths

SECTION 2
INSTALLING THE PRINTER
7
Choosing the Location
The printer should be placed on a sturdy, level, worktable or cabinet; at least 9 inches from any walls.
Protect the printer from excessive heat, dust, and moisture – avoid placing it in direct sunlight.
Work-Table Surface Must be Level
IMPORTANT! Level the Table, to ensure that the Printer is level!
The surface that the printer is placed upon must be level, front to back and side to side. Use a
carpenter’s level (bubble level) to verify that the surface is level. If the surface is not level the printer
will not perform properly; which can lead to damage not covered under warranty.
Why is this Important?
The printer’s ink delivery systems, and waste ink drainage system, depend on the table surface being
level to perform properly. If this rule is not followed you will experience print quality issues and waste
ink draining issues that could cause damage to the printer and void the warranty.
- Level the Table surface, to ensure that the Printer is level.
- Use an accurate level (i.e. bubble level that is at least 18” long), to check that the table surface is
level (front to back and left to right).
It is NOT acceptable to use your “cell phone app” to check level.
- Do NOT shim, raise or otherwise modify the printer, or feet of the printer, in any way.
- If the table surface cannot be leveled then the printer should not be placed on it.
- If the table is not sturdy then the printer should not be placed on it.
- Do NOT move the printer while the power is on.
Operating Conditions
Operation should take place under the following conditions:
- At temperatures between +15°C and +35°C (59 °F to 95 °F).
- At a relative air humidity between 20% and 80%, non-condensing.
- At an atmospheric pressure between 70 kPa and 105 kPa.
- Printer and Print Engine should be protected from excessive environmental debris/dust.
- Printer must be placed on a “Sturdy/Level” surface.
Exposure to conditions that are not permissible may lead to damage which is not externally visible.
Allow the printer, printhead and ink tanks to acclimate to ambient temperature before using the printer.

SECTION 2
INSTALLING THE PRINTER
8
Unpacking
Please refer to the unpacking sequence, shown below.
NOTE: Packaging materials may vary slightly from what is shown below.
Please save the packaging in a safe place, for possible future use.
Two people will be required to safely lift the printer and place it onto a sturdy, level work table.
IMPORTANT: WORK TABLE SURFACE MUST BE LEVEL!
Save the Packaging for possible future use.
1
2
3
4
5
6

SECTION 2
INSTALLING THE PRINTER
9
A
B
C
D
E
F
G
H
I
J
K
Pre-installed
Accessory Box Contents
The following items are included with your printer:
Qty [Image Reference] Description
5 [A] Ink Tanks (packed in foam molds)
- Cyan, Magenta, Yellow, Black, Black
1 [B] Printhead Cartridge and packaging
1 [C] Rear Media Support Guide
- thumb screw attached to printer
1 [D] Service Station (now pre-installed in printer)
1 [E] Wide Media Support Wedge
- mounting hardware attached to item C
1 [F] Narrow Media Support Wedge
- mounting hardware attached to item C
1 [G] Media Registration Side Guide
- mounting screws attached to printer
1 [H] Adjustable Media Side Guide
- mounting screws attached to printer
1 [I] USB Cable
1 Ethernet Cable, CAT5 (not shown)
1 [J] Power Cord
1 [K] Operation CD
- contains printer software (Driver) and User Guide (in pdf format)
- Please check the website for more current versions.
Note: Ink Tanks and Printhead Cartridges can be purchased through your local Dealer/Distributor.
To locate an authorized Dealer/Distributor please visit our website.
See “Appendix B” for supplies information.
Accessories Box
Ink Tank Packaging

SECTION 2
INSTALLING THE PRINTER
10
Removing the cardboard Shipping Insert and Shipping Tape
WARNING! To avoid possible damage to the printer; do NOT plug-in, or power-up, the printer
until all shipping materials have been removed; as described below.
1. Open the Top Cover.
2. Carefully release both latches (one on either side of
the Print Engine), and lift up with both hands, to
gently swing open the Print Engine Clamshell.
CAUTION
HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING
THE PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.
DO NOT ALLOW THE ASSEMBLY TO DROP OR SLAM CLOSED.
3. Remove the cardboard “Shipping Insert”
[A], by pulling up on both red tabs at the
same time. The “Shipping Insert” secures the
Service Station during printer transport.
4. Remove the Tape [B]. The tape wraps
around the underside of the Clamshell to
secure the Head Media Guide. (If necessary,
wipe off any tape residue from the Head
Media Guide surface [C].)
5. Gently close and latch the Clamshell.
6. Close the Top Cover.

SECTION 2
INSTALLING THE PRINTER
11
Installing Media Guides & Rear Media Support
The screws needed to attach the side guides to the printer are located under the shipping tape in their
respective positions.
1. Begin by installing the Media Registration Side
Guide using the two screws [1] provided:
2. Next install the Adjustable Media Side Guide
using the two screws [2] provided.

SECTION 2
INSTALLING THE PRINTER
12
3
5
6
7
8
9
3. Attach the Rear Media Support Guide using the
Knob [3] and washer provided.
Remove the knob and washer from the printer.
Position the Rear Media Support Guide against
the frame of the printer. The two outer holes in
the guide fit over the socket head screws; as
shown.
Install the washer, then install and tighten the
Knob.
4. Install the desired Media Support Wedge using the
mounting hardware [4]; as described below.
Choose the appropriate Media Support Wedge for your application:
Wide Media Support Wedge [5]
– For media that is 8 to 9.5 inches wide.
Narrow Media Support Wedge [6]
– For media that is 3 to 8 inches wide.
The Anchor Plate [7] fits into the slot, from the underside
of the Rear Media Support Guide. Position the Media
Support Wedge so the upper and lower holes fit onto the
two tabs from the Anchor Plate.
The washer [8] goes between the Thumb Screw [9] and
the Media Support Wedge. The Thumb Screw is inserted
down through the washer, then through the center hole in
the Media Support Wedge and into the threaded hole in
the Anchor Plate. Tighten the thumb screw to secure the
Media Support Wedge onto the Rear Media Support
Guide.

SECTION 2
INSTALLING THE PRINTER
13
Connecting the Printer
Plugging in the Printer
•Check to make sure the Main Power Switch [1] is in the OFF position.
•Plug the Power Cord into the receptacle [1] at the rear of the Printer.
•Connect the other end of the Power Cord to a compatible AC Outlet
that supplies 115-230 volts AC, 50/60 Hz and provides earth ground.
•The use of a power protection device is highly recommended; to reduce
damage caused by voltage sags, surges and brown-outs.
CAUTION
DO NOT USE AN ADAPTER PLUG OR EXTENSION CORD TO
CONNECT THE PRINTER TO THE WALL RECEPTACLE.
DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES.
DO NOT USE AN OUTLET THAT SHARES THE SAME CIRCUIT
WITH LARGE ELECTRICAL MACHINES OR APPLIANCES.
Powering the Printer ON and OFF
Powering-Up the Printer:
1. Turn ON the Main Power Switch [1].
2. Press the Control Panel’s ON/OFF Button.
Wait about 45 seconds for the print engine to power-up (ON/OFF button will illuminate).
Powering-Down the Printer:
1. Press the Control Panel’s ON/OFF Button.
Wait for the print engine to power-down (all Control Panel Buttons will turn OFF).
2. Turn OFF the Main Power Switch [1].
CAUTION
BEFORE POWERING OFF THE MAIN POWER SWITCH, ALWAYS POWER
DOWN THE PRINT ENGINE, USING THE ON/OFF BUTTON.
IF THIS RULE IS NOT FOLLOWED DAMAGE TO THE PRINTHEAD AND OR INK
SYSTEM CAN RESULT.
FOR BEST SYSTEM PERFORMANCE; IT IS RECOMMENDED TO KEEP THE
PRINT ENGINE POWERED-UP (ON/OFF LIGHT ILLUMINATED) AT ALL TIMES.

SECTION 2
INSTALLING THE PRINTER
14
Connecting to the Computer
The Printer connects to the computer through the USB port [2]. A Network port [3] is
also provided; for connecting the printer to a network environment.
IMPORTANT: Do NOT connect the printer to the computer, until prompted to do so,
during the printer driver installation process. See “Installing the Printer Software”.
Minimum Computer System Requirements
• Operating System: Windows XP, Windows Vista, Windows 7, Windows 8/8.1,
Windows 10. Supports 32 and 64 bit systems.
• You must have administrative privileges on the computer system.
• Microprocessor: Pentium II, 2 GHz minimum (Pentium Dual Core, 2.5 GHz or
better, is optimal)
• System memory: 2 GB minimum; or as recommended for your operating system.
• Free hard-disk space: At least 10 GB.
• Web Browser: Firefox recommended. Internet Explorer and Chrome also
supported.
• USB port (2.0/3.0): (Ports will be identified as “USB” or “Enhanced” in Device
Manager)
• Microsoft .Net Framework version 3.5 (for 32 bit systems)must be installed.
NOTE: Even if you have a higher .NET Framework version installed; version 3.5 must also be
installed, on 32 bit systems, or the Toolbox will not open.
• Microsoft .Net Framework version 4,or higher, (for 64 bit systems)must be installed.
Known limitations when used on Windows 8/8.1/10
• The Toolbox is not compatible with the Microsoft Edge browser.
Please use Internet Explorer, Firefox, or Chrome instead.
• Use in “Desktop Mode” only.
• Printing is not supported for “native” Windows 8/8.1/10 applications (apps that were developed
strictly for Windows 8/8.1/10).
How to check your system for the minimum system requirements, shown above:
Right click on "My Computer" and select Properties. The system information, including Operating System,
Processor Info and Memory info will be displayed under the "General" tab.
How to check your system for the versions of "Microsoft .NET Framework” installed.
From the Control Panel; open "Add or Remove Programs" and look for "Microsoft .NET Framework 3.5..."
or "Microsoft .NET Framework 4..."in the list.
You may be able to obtain "Microsoft .Net Framework 3.5 or 4" via the Microsoft website.
http://www.microsoft.com