Neopost AS-520C User manual

A0001109/A
25/11/2011
USER GUIDE
AS-520C
ADDRESS AND GRAPHICS
PRINTING SOLUTION

A0001109/A
25/11/2011
A0001109/A - 25/11/2011

Table of Contents
1 Getting Acquainted 1
1.1 Safety Precautions .......................................................................................... 3
1.2 Front View ....................................................................................................... 4
1.3 Rear View ....................................................................................................... 6
2 Installing the Printer 9
2.1 Choosing a Location ..................................................................................... 11
2.2 Unpacking and Setup ................................................................................... 12
2.3 Plugging in the Printer .................................................................................. 16
2.4 Connecting to the Computer ......................................................................... 17
2.5 Installing the Inkjet Cartridges ...................................................................... 18
2.6 Setting up The Feed ..................................................................................... 21
2.7 Installing the Printer Driver on Window Vista and XP ................................... 24
2.8 Renaming the Printer Driver ......................................................................... 36
3 Operating the Printer 39
3.1 Ink-backup Mode .......................................................................................... 41
3.2 Pausing a Print Job ....................................................................................... 42
3.3 Operating Tips .............................................................................................. 43
3.4 Setting Up a Job in MS Word ....................................................................... 44
3.5 Printing on a DL Envelope (Portrait) ............................................................. 46
3.6 Printing the entire length of a DL Envelope .................................................. 50
3.7 Printer Driver Properties ............................................................................... 51
4 Maintenance 71
4.1 The Inkjet Cartridge ...................................................................................... 73
4.2 Replacing the Sheet Separators ................................................................... 75
4.3 Cleaning ....................................................................................................... 76
5 Troubleshooting Guide 79
5.1 HP Inkjet Print Cartridges ............................................................................. 81
5.2 The Printer .................................................................................................... 82
5.3 Correcting Paper Feeding Issues ................................................................. 84
5.4 LED Status Indicators ................................................................................... 86
6 Appendix 93
6.1 Machine Specifications ................................................................................. 95
6.2 Envelope Feed Setup ................................................................................... 97
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6.3 Supplies, Service and Support ................................................................... 100
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Getting Acquainted
1
1.1 Safety Precautions ..............................................................3
1.2 Front View .............................................................................4
1.3 Rear View ..............................................................................6
1
| Page 1 | GettingAcquainted

Safety Precautions1.1
THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER,
CERTAINSAFETY RULESSHOULDBE OBSERVEDWHENOPERATINGTHEPRINTER.
BEFORE USINGTHE PRINTER,YOU SHOULD READTHIS MANUAL CAREFULLY AND
FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND
INSTRUCTIONS:
• Keep hands, hair, and clothing clear of rollers and other moving parts.
•Avoid touching moving parts or materials while the machine is in use.Before clearing
a jam, be sure machine mechanisms come to a stop.
• Always turn off the machine before making adjustments, cleaning the machine, or
performing any maintenance covered in this manual.
• The power cord and power supply supplied with the machine should be plugged it
into a properly grounded wall outlet located near the machine and easily accessible.
Failure to properly ground the machine can result in sever personal injury and/or fire.
• The power cord and wall plug is the primary means of disconnecting the machine
for the power supply.
• DO NOT use an adapter plug on the line cord or wall outlet.
• DO NOT remove the ground pin from the line cord.
• DO NOT route the power cord over sharp edges or trapped between furniture.
• Avoid using wall outlets that are controlled by wall switches, or shared with other
equipment.
• Make sure there is no strain on the power cord caused by jamming between the
equipment, walls or furniture.
• DO NOT remove covers. Covers enclose hazardous parts that should only be
accessed by a qualified service representative.Report any damage of covers to your
service representative.
• This machine requires periodic maintenance. Contact your authorized service
representative for required service schedules.
• To prevent overheating, do not cover the vent openings.
• Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards for your workplace
or area.
3
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1
Getting Acquainted

Front View1.2
Paper Key –The LED on this key blinks when an action is required,
such as loading paper or a misfeed (paper didn’t feed into position,
1
or jammed).Once the problem is solved (paper loaded,jam cleared),
press this key to continue printing.
Cancel Key – Pressing this key will cancel/clear the job being printed.
2
Tip: Cancel the job from your software and clear (cancel) all pending
documents from the printer driver queue; then press this key.
Adjustable Side Guide – Holds the paper against the fixed side guide.3
Fixed Side Guide – The paper is registered against this guide.4
Soft Power Button – Pressing this button will toggle the printer from
ready mode to standby mode. Standby mode parks the ink cartridges
5
and reinitializes the printer. USB users will get an audible tone from
their computer acknowledging USB disconnect and reconnect.The fan
will continue to run when the printer is in standby mode.The printer will
automatically exit the standby mode if data is sent to it.
DescriptionButton Light
Printer is Ready.On Steady
4
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1
Getting Acquainted

Printer is receiving/processing
data.
Blinking
Printer is in standby mode or
powered off (main power off).
Off 1
Getting Acquainted
5
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Rear View1.3
Parallel Port Connection –The Centronics Parallel cable attaches
here.
1
USB Port Connection – The USB cable attaches to the printer here.2
Main Power Switch – This switch connects/disconnects main power
to the printer.
3
Note: The printer performs an extensive cartridge cleaning process
when first powered on and a print job is sent. It is recommended that
you leave the printer’s Main Power Switch on, unless you plan not to
use the printer for an extended period of time.
Power Connection – The printer’s power pack is connected here.
4
Use only the power pack that was included with the printer.
Clear Paper Button – Operates the paper transport motor to help clear
any paper in the transport system.The feed rollers are not engaged
during this process.
5
Rear Paper Support – Provides the proper angle to enhance paper
feeding and separation.
6
Adjustable Side Guide – Holds the paper against the fixed side guide.7
6
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1
Getting Acquainted

Rear Paper Guide – Allows for adjustments in stack angle, based on
paper type and length. Helps to force the paper against the separation
area.
8
Fixed Side Guide – The paper is registered against this guide.9 1
Getting Acquainted
7
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Installing the Printer
2
Before using the printer the following must be done:
• Choose a location for the printer
• Unpack and assemble the printer.
• Install the Inkjet Cartridges
• Set up the feed on the printer
• Plug in the printer and connect it to the computer
• Install the Printer Driver.
2.1 Choosing a Location .........................................................11
2.2 Unpacking and Setup ........................................................12
Installing the Fixed Side Guide ....................................................................13
2.3 Plugging in the Printer ......................................................16
Plugging in the Printer .................................................................................16
2.4 Connecting to the Computer ............................................17
2.5 Installing the Inkjet Cartridges .........................................18
Installing and replacing the cartridge ..........................................................19
2.6 Setting upThe Feed ...........................................................21
Adjusting the feed system ...........................................................................21
2.7 Installing the Printer Driver on Window Vista and XP ....24
Installing the Printer Driver on Windows Vista®..........................................24
Installing the Printer Driver on Windows XP®.............................................30
2.8 Renaming the Printer Driver .............................................36
Renaming the Printer Driver on Window Vista ............................................36
Renaming the Printer Driver on Window XP ...............................................37
9
| Page 9 | Installing the Printer

Choosing a Location2.1
The printer should be placed on a sturdy worktable or cabinet at least 22 cm (9 inches)
from any walls.Protect the printer from excessive heat, dust, and moisture – avoid placing
it in direct sunlight.
11
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2
Installing the Printer

Unpacking and Setup2.2
Remove the Printer and its parts from the carton. Save the packing material. Remove all
packing tape.The screws that attach the various parts of the guides to the printer are under
the tape in their respective positions.
12
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2
Installing the Printer

Installing the Fixed Side Guide
1. Begin by installing the Fixed Side Guide. It is held in place by two screws [1]
2
Installing the Printer
13
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2. Next install the Adjustable Side guide using the two screws [2] provided.
3. Attach the Rear Paper Support using the two knobs [3] provided.
The large slots fit over the socket head screws.
14
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2
Installing the Printer

4. Install the Rear Paper Guide using the thumbscrew and washer [4] provided.The
washer goes between the screw and the Rear Paper Support.
2
Installing the Printer
15
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Plugging in the Printer2.3
Plugging in the Printer
1. Make sure that the Main Power Switch [3], is in the OFF position.
2. Connect the power cord from the power pack to the connector [4] at the rear of the
Printer.
3. Plug the power cord into the power pack and then plug the other end into a 115- 220
Volt AC, 50/60 Hz. Grounded outlet. A surge protector is recommended.
4. The Main Power Switch [3] can be turned on after you attach the power cord to the
Power Receptacle [4]
USE THE POWER SUPPLY PACKED WITH THE PRINTER.
DO NOT USE AN ADAPTER PLUG OR EXTENSION CORD TO
CONNECT THE PRINTER TO THE WALL RECEPTACLE.
DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES.
DO NOT USE AN OUTLET THAT SHARES THE SAME CIRCUIT
WITH LARGE ELECTRICAL MACHINES OR APPLIANCES.
16
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2
Installing the Printer