Neopost Printer 830 User manual

4136119G/B
22/05/2008
USER'S GUIDE
PRINTER
830/930

4136119G/B
22/05/2008
Productspresentedinthisguideareconformto
requirementsofdirectivesnbr73/23/CEEand
89/336/CEE.
Neopost has implemented a program for the
recyclingofwornmachinesandmachinesatthe
endoftheirlifetime.Contributeinaresponsible
waytotheenvironmentalprotectionbyconsulting
yourretailerinternetsite,orbycontactinghim.
Hewillinformyouofthecollectionandtreatment
processesofthesemachines.

4136119G/B
22/05/2008
Issue 22/05/2008 - 4136119G/B

PRINTER 830/930
Operating Manual

2
© Copyright 2008
All rights reserved. This manual may not be reproduced in whole or in part, trans-
ferred, stored in a telemetry system or translated into any language, in whatsoever
form, without prior written permission.
The manufacturer assumes no liability for damages occurring as a result of misuse,
repairs and modifications, which are carried out by unauthorized third parties. This
manual has been prepared with great care. However, liability is excluded for any
errors occurring in spite of such care. In his commitment to continuous improve-
ment, the manufacturer reserves the right to implement further technical and opti-
cal changes. The values herein provided are nominal values. Therefore, no legal
claims may be raised in connection with this manual.
The manufacturer cannot be held liable for damages or malfunctions caused by op-
tions or accessories, when these are not original products or when they have not
been expressly approved by the manufacturer.
Brand:
HP is a registered brand name of Hewlett-Packard Corporation.
Microsoft and Windows are registered brand names of Microsoft Corporation.

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Table of Contents
Table of Contents ....................................................................................... 3
Illustration Directory.................................................................................. 6
1Introduction.......................................................................................... 8
1.1 Pictograms ...............................................................................................8
1.2 Notes for the Use of this Manual ..................................................................9
1.3 Important Terms and Abbreviations .............................................................9
1.4 System Requirements ................................................................................9
2Safety Notes ....................................................................................... 10
2.1 General Safety Notes ...............................................................................11
2.2 Handling Ink Cartridges............................................................................13
2.3 Location of the Printer..............................................................................13
2.4 Disposal................................................................................................. 13
3Transport and Packaging .................................................................... 14
3.1 Shipping ................................................................................................14
3.2 Unpacking the Printing .............................................................................14
3.3 Assembly ............................................................................................... 15
4Printer Description.............................................................................. 16
4.1 Machine Overview ...................................................................................16
4.2 Range of Application ................................................................................17
4.3 Operation...............................................................................................18
4.4 The Control Panel....................................................................................18
4.4.1 Keyboard Description...................................................................18
4.4.2 Key Combinations .......................................................................19
4.5 The Display ............................................................................................20
4.5.1 Offline Mode............................................................................... 20
4.5.2 Online Mode ............................................................................... 21
4.6 Brief Instructions..................................................................................... 21
5Start-Up and Operation....................................................................... 22
5.1 Setting Up and Connecting the Printer........................................................22
5.2 Installing the Driver................................................................................. 23
5.2.1 Installation of the parallel virtual connection ...................................24
5.2.2 Check the Correct Device Recognition ............................................25
5.2.3 Removal of Already Installed Driver ...............................................26
5.2.4 Installation of the Connected Printer ..............................................27

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5.2.5 Adding a New Printer................................................................... 28
5.3 Inserting the Ink Cartridge ....................................................................... 32
5.3.1 Correctly Inserting the Ink Cartridge.............................................. 33
5.3.2 Resetting the Ink Counter ............................................................ 34
5.3.3 Display for the Change of Ink Cartridge.......................................... 34
5.3.4 Set the ink Counter ..................................................................... 35
5.3.5 Cleaning the Ink Jets................................................................... 36
5.4 Print job Setup........................................................................................ 36
5.4.1 Setting Media Widths for the Machine............................................. 36
5.4.2 Setting the Print Format............................................................... 39
5.4.3 Checking the Paper Transport ....................................................... 42
5.5 Test Print ............................................................................................... 42
5.6 Machine Counters.................................................................................... 43
5.6.1 Day Counter............................................................................... 43
5.6.2 Service Counter.......................................................................... 43
5.6.3 Counting of Job Pages.................................................................. 44
6The Programming Mode.......................................................................45
6.1 Purpose of the Programming Mode............................................................. 45
6.2 The Control Panel in the Programming – Offline- Mode.................................. 45
6.3 Keyboard Layout in the Programming Mode................................................. 46
6.4 Menu Overview ....................................................................................... 48
6.5 Explanation of the Individual Menus........................................................... 50
6.6 Job Parameter ........................................................................................ 53
6.7 Service .................................................................................................. 57
6.8 Language............................................................................................... 60
6.9 Setting .................................................................................................. 60
6.9.1 Example of an Application in the Programming Mode........................ 60
6.9.2 Initialization of the Machine.......................................................... 61
7Troubleshooting ..................................................................................62
7.1 The Meaning of Some of the Display Notes.................................................. 62
7.2 Error Messages ....................................................................................... 63
7.3 Warning Messages................................................................................... 65
8Appendix .............................................................................................66
8.1 Maintenance Notes .................................................................................. 66
8.1.1 Cleaning the Ink Cartridge............................................................ 66
8.1.2 Press Roll and Rollers .................................................................. 66
8.2 Interfaces .............................................................................................. 66

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8.2.1 Centronics Parallel Interface .........................................................67
8.2.2 RS-232-C Serial Interface............................................................. 69
8.3 Fonts..................................................................................................... 71
8.3.1 Terminology ............................................................................... 71
8.3.2 Character Set .............................................................................75
8.3.3 Selection of the Fonts for Printing..................................................76
8.4 Character Sets........................................................................................ 77
8.4.1 7-Bit Character Sets ....................................................................77
8.4.2 8-Bit Character...........................................................................83
8.5 Side Guide..............................................................................................87
8.6 Accessories............................................................................................. 88
8.7 Technical Data ........................................................................................89
9Glossary.............................................................................................. 90
10 Index .................................................................................................. 94

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Illustration Directory
Illustration 3-1: PRINTER 830/930 assembly.............................................................. 15
Illustration 4-1: PRINTER 830/930 back side.............................................................. 16
Illustration 4-2: PRINTER 830/930 front side.............................................................. 17
Illustration 4-3: Control panel.................................................................................. 18
Illustration 4-4: Display indications........................................................................... 20
Illustration 5-1: Changing the fuses.......................................................................... 22
Illustration 5-2: USB Compound device setup............................................................. 24
Illustration 5-3: USB Compound device setup............................................................. 24
Illustration 5-4: Device Manager .............................................................................. 25
Illustration 5-5: Remove USB driver ......................................................................... 26
Illustration 5-6: Remove USB driver ......................................................................... 26
Illustration 5-7: Calling up the Device Manager .......................................................... 27
Illustration 5-8: Device Manager connection............................................................... 27
Illustration 5-9: Add printer..................................................................................... 28
Illustration 5-10: Add printer................................................................................... 28
Illustration 5-11: Add printer................................................................................... 29
Illustration 5-12: Printer installation assistant ............................................................ 29
Illustration 5-13: Printer installation assistant ............................................................ 29
Illustration 5-14: Printer installation assistant ............................................................ 30
Illustration 5-15: Printer installation assistant ............................................................ 30
Illustration 5-16: Printer installation assistant ............................................................ 30
Illustration 5-17: Printer installation assistant ............................................................ 31
Illustration 5-18: Printer installation assistant ............................................................ 31
Illustration 5-19: Printer installation assistant ............................................................ 32
Illustration 5-20: Check printer installation ................................................................ 32
Illustration 5-21: Open locking lever......................................................................... 33
Illustration 5-22: Inserting the ink cartridge .............................................................. 34
Illustration 5-23: Close locking lever......................................................................... 34
Illustration 5-24: Ink supply display.......................................................................... 36
Illustration 5-25: Set printer.................................................................................... 37
Illustration 5-26: Height adjustment of the pickup rollers............................................. 37
Illustration 5-27: Setting the separating finger........................................................... 38
Illustration 5-28: Setting the print position for the address .......................................... 39
Illustration 5-29: Setting the print position for the address .......................................... 39
Illustration 5-30: Setting the print object format ........................................................ 41
Illustration 5-31: Setting the print object format ........................................................ 41
Illustration 5-32: Setting the guide bracket................................................................ 42
Illustration 5-33: Setting the dosing roll.................................................................... 43
Illustration 6-1: Keyboard layout for the programming mode........................................ 46
Illustration 6-2: Test Print of all cartridges................................................................. 58
Illustration 6-3: Test Print of all jets ......................................................................... 58

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Illustration 6-4: Test print with defective jets.............................................................59
Illustration 8-1: Cleaning the cartridge...................................................................... 66
Illustration 8-2: Parallel interface connector socket .....................................................67
Illustration 8-3: Parallel interface pulse diagram.........................................................69
Illustration 8-4: Serif and sans serif.......................................................................... 71
Illustration 8-5: Fixed character spacing.................................................................... 72
Illustration 8-6: Proportional character spacing........................................................... 72
Illustration 8-7: Character size................................................................................. 73
Illustration 8-8: Print direction ................................................................................. 74
Illustration 8-9: 7-Bit character set Ger7 ...................................................................75
Illustration 8-10: 8-Bit character set PC8................................................................... 76
Illustration 8-11: Divert mechanism..........................................................................88

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1Introduction
With the PRINTER 830/930 you have an innovative digital printer with HP ink jet
technology for printing variable data - for printing mass mailings, for example, with
addresses, serial numbers or other variable information and graphic elements. The
machine has been designed for professional use with high performance.
In order to ensure both long service life of PRINTER 830/930 and its
components, as well as safe conditions of use, we recommend that
you read carefully and comply with the operating instructions and
safety notes. Always be aware of all warnings and notes that are af-
fixed to or printed on the machine itself.
All persons who are to handle this machine must also be familiar with the operating
manual.
Store this manual in a safe place where it is easily accessible for future reference at
any time.
1.1 Pictograms
General Warnings
Warning of danger from electricity or electrical shock
Information / Note indicating important information regarding the
handling of the machine.

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1.2 Notes for the Use of this Manual
The following sections provide all the general information and explanations re-
quired, in order to be able to carry out the subsequent tasks and procedures..
When some action is expected from the assembler or operator, the text is always
preceded by a dot, for example:
•First step.
•Next step.
Please, always read through to the action texts, so that you will obtain all of the
necessary information. Do not anticipate what you believe will follow in the manual:
It will prevent you from making mistakes!
Chronology and Reference
This manual is structured chronologically, and therefore ordered sequentially from
the receipt of the machine packed up to its ready-for-use state. This is followed by
information for operation, programming, and then finally technical data.
When you are unfamiliar with the machine, it is best to read through the manual
from beginning to end. You will be guided step by step, and in this way, you can
easily and quickly have the machine in operation.
If you are already familiar with the PRINTER 830/930, it will make things easy if
you to use this manual as a reference work.
1.3 Important Terms and Abbreviations
There are a few terms and abbreviations you need to know, in connection with the
PRINTER 830/930:
•Cartridge = Crt = C, C1, C2, C3.
•Printing unit = Unit = U, U1,
We refer to one unit here, since three cartridges have been combined.
•Paper width = Extension of the medium to be printed in the transport direc-
tion.
•Paper height = Extension of the medium to be printed crosswise to the trans-
port direction.
•Print object width = Extension of the print object in the transport direction.
•Print object height = Extension of the print object crosswise to the transport
direction.
•The print object is the medium to be printed.
1.4 System Requirements
The PRINTER 830/930 is designed for use on a PC (at least Pentium 200 MHz) with
parallel interface. It can be run with the Windows 2000 or Windows NT4 or Win-
dows XP operating systems.
The interface cable must be a shielded twisted-pair parallel interface cable.
As an alternative, the printer can be connected with a USB cable, when using Win-
dows 2000 and Windows XP.

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2Safety Notes
For your own safety and the proper functioning of the machine, please, read care-
fully the following instructions, before starting your machine. Always be aware of all
warnings and notes that are affixed to or printed on the machine itself. Store this
manual in a safe place where it is easily accessible for future reference, at any
time.
The address PRINTER 830/930 is a state-of-the-art construction and reliable in op-
eration. Nevertheless, the device may present hazards when operated by untrained
personnel. The same applies to use that is inappropriate and not in keeping with its
intended purpose.
Failure to comply with this manual’s instructions might result in:
•an electrical shock,
•injuries due to the rotating rollers,
•damage to the machine.

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2.1 General Safety Notes
Caution!
Please, read these notes with care.
Save this manual for future reference.
All notes and warnings found on the machine are to be followed.
Installing the
Machine A safe, level position is necessary, when installing the machine. Injuries may be caused by tipping, rolling away or falling.
The machine is to be protected from moisture.
WARNING!
This is a Class A device. This device may cause radio frequency
disturbances in residential areas; in this case, the operator may
be required to implement the necessary corrective measures.
Electrical
Hazards Depending upon the country-specific version, the address PRINTER 830/930 may only be connected to either a voltage of
230 V/50 Hz or 115 V/60 Hz.
The mains plug may only be connected with a socket having an
installed protective contact! The protective effect may not be
compromised by the use of an extension line without a protective
grounding conductor. All interruptions of the protective ground-
ing conductor, within or outside of the machine, are prohibited.
The device is double pole fused! When fuse failure occurs, elec-
trical machine parts can still carry voltage.
When making the connection to the mains power, be aware of
the connection values on the rating plate.
Inspect the voltage setting on the device’s power unit.
Run the power cords in such a way, that no-one may trip over
them. Do not place any objects upon the power cord.
When the machine is not in use over a long period of time, it
should be disconnected from the power supply in order to avoid
any damage in the event of a voltage surge.
Protect the device from moisture. When moisture enters the ma-
chine, there is a danger of electrical shock.
Never open the machine. For reasons of electrical safety, the
machine should only be opened by authorized service personnel.
Operating
Safety Never put your hands inside the machine when it is running!
The danger of injuries exists, through pulling in and crushing on
the rotating rollers. In addition, keep long hair and parts of loose
clothing far from the machine in operation.
In order to prevent damage to the machine, only factory author-
ized accessory parts should only be used.
Cleaning the
Machine Prior to cleaning the machine, it should be disconnected from the mains outlet.
When cleaning the machine, do not use liquid or spray cleaners,
but only a cloth dampened with water.

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Allow the
Machine to
be Inspected
by the Ser-
vice Partner!
In the following cases, you should unplug the machine from the
mains and contact an authorized service technician:
•When the power cord or its plug is worn or damaged.
•When water or other liquid has entered the device.
•When the device does not function properly, in spite of
following the instruction provided.
•When the device has fallen down or the housing is dam-
aged.
•When there is a significant change in the performance of
the machine.
Spare Parts When repair work is carried out, only original spare parts or
spare parts approved by the manufacturer may be used.
Repairs Do not disassemble the machine any further than is described in
this manual. The opening of the machine by unauthorized per-
sonnel is not permitted. Repairs may only be carried out by au-
thorized service personnel.
Modification is not permitted:
For safety reasons, your own reworking and modifications are
not permitted.
The PRINTER 830/930 is a Class A device. This device may
cause radio frequency disturbances in residential areas; in this
case, the operator may be required to implement the necessary
corrective measures.

13
2.2 Handling Ink Cartridges
Store ink cartridges out of the reach of children. Normally, no ink
leakage can occur. Immediately wash off sprays of ink from the skin
under running water. Should ink get into the eyes, rinse it out im-
mediately with sufficient water.
The ink cartridge should not be shaken, allowed to fall, or hit with the hand or a
hard surface.
Install the ink cartridge immediately after removing the protective strip. The expira-
tion date may not be exceeded.
Do not attempt to open or refill an ink cartridge. This can damage the machine.
Clean the ink cartridge as described in chapter 8.1 – “Maintenance Notes”.
2.3 Location of the Printer
Be aware when installing the machine that it must stand on a smooth and level sur-
face that is larger than the printer.
The floor space for the printer must be sufficiently stable. The tipping over or falling
of the machine can lead to injuries, as well as damage to the machine.
When selecting the installation or storage location for the printer, keep in mind that
it must be protected from strong temperature and humidity changes, direct sunlight
and excessive heat.
The printer must not be subject to vibrations or shocks.
Install the printer near a mains outlet, so that the power cord can be disconnected
trouble-free at all times.
2.4 Disposal
The printer may not be disposed of in the conventional manner of household waste.
Please, dispose of the printer in accordance with the regulations in force.

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3Transport and Packaging
3.1 Shipping
The PRINTER 830/930 is shipped in packaging designed for the purpose of delivery
at its intended destination, via regular transportation, in undamaged condition.
The forwarding agent is liable for damages occurring in transit. Transport and stor-
age should take place under normal conditions, i.e. at temperatures between +5°C
and +70°C, and maximum relative humidity of 80%. During unauthorized condi-
tions, damage may occur that is not outwardly visible.
3.2 Unpacking the Printing
Remove all packaging and take out the device with accessories. Check to see, if all
parts of the printer according to the following list are present in total and in un-
damaged condition:
•1 PRINTER 830/930
•2 Side guides, short
•1 Side guide, middle (Optional for the Printer 830)
•1 Side guide, long (Optional for the Printer 830)
•1 Stack extension
•1 Guide bracket
•1 Printer driver & User Guide CD
•1 Power cord
•1 USB / Parallel interface cable
•3 ink cartridges
Should you not have any need for the packaging – e.g. sending it back for mainte-
nance purposes – dispose of it in an environmentally friendly manner.

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3.3 Assembly
Assembly of the Paper Support Plate and Side Guide
1. Set the side guide in the lower metal opening and lock in place with a quarter
turn of the bayonet coupling.
2. In the same manner, set the guide bracket in the upper metal opening.
Illustration 3-1: PRINTER 830/930 assembly

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4Printer Description
4.1 Machine Overview
Illustration 4-1: PRINTER 830/930 back side
1. USB Connection
2. Serial Status Connection
3. ON/OFF Switch
4. Printer Parallel Cable Connection
5. Power cord Connection
6. Fuse holder

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Illustration 4-2: PRINTER 830/930 front side
1. Control panel with display
2. Side guide middle
3. Side guide short
No ill.: Side guide long
4. Guide bracket
5. Separator
6. Knurled screw separator
7. Printing unit
8. Knurled screw printing unit car-
riage
9. Printing unit height adjustment
10.Knurled screw height adjustment
outfeed rollers
11.Locking lever f. ink cartridge
12.Ink cartridge
13.Stack extension
14.Discharge brush cpl, optional
4.2 Range of Application
The PRINTER 830/930 is a high speed & high quality ink jet printer. It prints cor-
rectly positioned addresses on various print objects such as letter envelopes, let-
terheads, cards, prospectuses and newspapers up to:
•Minimum
140 mm x 70 mm with a thickness of 0.1 mm
•Maximum
Printer 830: 508 mm x 355 mm with a thickness of 2 mm
Printer 930: 508 mm x 355 mm with a thickness of 6.3 mm
The maximum printing surface is 508 mm in width and 38 mm in height (equivalent
to 9 lines with a font-size of 12 pt with a line spacing of 12 pt).