Neopost HD-M11dn User manual

User’s Guide

2 > HD-M11dn Copyright Information
Copyright Information
Copyright © 2012 by Neopost. All Rights Reserved
HD-M11dn User’s Guide
Revision 1.0
January 2013
Disclaimer
Every effort has been made to ensure that the information in this
document is complete, accurate, and up-to-date. The
manufacturer assumes no responsibility for the results of errors
beyond its control. The manufacturer also cannot guarantee that
changes in software and equipment made by other
manufacturers and referred to in this guide will not affect the
applicability of the information in it. Mention of software products
manufactured by other companies does not necessarily
constitute endorsement by the manufacturer .
While all reasonable efforts have been made to make this
document as accurate and helpful as possible, we make no
warranty of any kind, expressed or implied, as to the accuracy or
completeness of the information contained herein.
Trademark Information
Apple, Macintosh, Mac and Mac OS are registered trademarks of
Apple Computers Inc. Microsoft, MS-DOS, Windows, Windows
Vista, Internet Explorer are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or
other countries. Adobe, Acrobat, Acrobat Reader, PostScript ™
Adobe Systems, Inc. which may be registered in certain
jurisdictions. Ethernet ® Digital Equipment Corporation. Mozilla
and Firefox ®/™ Mozilla Foundation.
Other product names and brand names are registered
trademarks or trademarks of their proprietors.

Contents
3>HD-M11dn Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Abbreviations Used. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Interior View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operator Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
HD-M11dn Operator Panel . . . . . . . . . . . . . . . . . . . . . .11
Panel Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Menu functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Printing menu settings . . . . . . . . . . . . . . . . . . . . . . . .24
Paper Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Paper and envelope types. . . . . . . . . . . . . . . . . . . . . . . .25
Transparencies and adhesive labels . . . . . . . . . . . . . . . . .26
Postcards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Installing paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Paper Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Automatic feed sequence . . . . . . . . . . . . . . . . . . . . . .32
Multi purpose tray . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Paper Exit Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Setting the Paper feed, size and media . . . . . . . . . . . . . .39
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Printer settings in Windows. . . . . . . . . . . . . . . . . . . . . . .45
Printing preferences in Windows applications. . . . . . . . .45
PCL emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
PS emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Setting from Windows control panel . . . . . . . . . . . . . . .54
Printer settings in Macintosh . . . . . . . . . . . . . . . . . . . . . .59
Auto versus Manual Duplex Printing. . . . . . . . . . . . . . . . .60
Auto Duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Manual duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Duplex printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

4>HD-M11dn Contents
Overlays and Macros (Windows Only) . . . . . . . . . . . . . . . . 63
What are overlays and macros?. . . . . . . . . . . . . . . . . . . .63
Creating PostScript overlays . . . . . . . . . . . . . . . . . . . . . .63
Creating the overlay image . . . . . . . . . . . . . . . . . . . . .64
Create and download the project . . . . . . . . . . . . . . . . .64
Test printing the overlay . . . . . . . . . . . . . . . . . . . . . . .65
Defining overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Printing with PostScript overlays . . . . . . . . . . . . . . . . . . .67
Creating PCL Overlays . . . . . . . . . . . . . . . . . . . . . . . . . .68
Creating the overlay image . . . . . . . . . . . . . . . . . . . . .68
Create and download macros. . . . . . . . . . . . . . . . . . . .68
Test printing the macro. . . . . . . . . . . . . . . . . . . . . . . .70
Defining overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Printing with PCL overlays . . . . . . . . . . . . . . . . . . . . . . .71
Consumables and Maintenance . . . . . . . . . . . . . . . . . . . . . 73
Consumable order details . . . . . . . . . . . . . . . . . . . . . . . .73
Toner cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
When to replace the toner cartridge. . . . . . . . . . . . . . . . .73
Replacing the toner cartridge . . . . . . . . . . . . . . . . . . . . .74
Image drum life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
When to replace the image drum. . . . . . . . . . . . . . . . . . 81
Replacing the image drum.. . . . . . . . . . . . . . . . . . . . . . 81
Generating a cleaning page. . . . . . . . . . . . . . . . . . . . . . 88
Cleaning the LED array. . . . . . . . . . . . . . . . . . . . . . . . . 92
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Status and error messages . . . . . . . . . . . . . . . . . . . . . . .94
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Input jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Feed jam or exit jam . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Print quality problems . . . . . . . . . . . . . . . . . . . . . . . . .105
Paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . .108
Software problems. . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Hardware problems . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Options order numbers . . . . . . . . . . . . . . . . . . . . . . . .112
Installation procedure . . . . . . . . . . . . . . . . . . . . . . . . .112
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

5>HD-M11dn Notes, Cautions and Warnings
Notes, Cautions and
Warnings
For the protection of your product, and in order to ensure that
you benefit from its full functionality, this model has been
designed to operate only with genuine original toner cartridges.
Any other toner cartridge may not operate at all, even if it is
described as “compatible”, and if it does work, your product's
performance and print quality may be degraded.
Specifications subject to change without notice. All trademarks
acknowledged.
Note
A note provides additional information to supplement
the main text.
CAUTION!
A caution provides additional information which, if
ignored, may result in equipment malfunction or
damage.
WARNING!
A warning provides additional information which, if
ignored, may result in a risk of personal injury.

6>HD-M11dn Introduction
Introduction
Printer features
• Memory: 64 MB.
• High speed printing:
- 35 ppm for Letter, 33 ppm for A4.
• Maximum Resolution: B4311200 x 1200 dpi.
• Paper handling: 250 sheets 20-lb. US Bond (75 g/m²).
• Emulations: B431PostScript 3, standard Printer Control
Language PCL6, PCLXL, Epson FX, IBM ProPrinter.
• Barcodes: embedded for SIDM emulations.
• Flash DIMM: 4.5 MB to allow the storage of additional fonts or
bar codes.
• USB 2.0 High speed and Parallel interfaces.
• 10/100 BASE-TX Network
• Multi Purpose tray to extend the range of media your printer
can accommodate; can also be used for manual duplexing.
Additionally, the following optional features are available:
• 64 and 256 MB RAM DIMM: to extend the main memory of
your printer and speed up the processing of large files.
• Second paper tray: to increase your printer’s paper handling
capacity by 530 sheets (20-lb. US Bond, 75 g/m²).

7>HD-M11dn About This Manual
About This Manual
This manual has been written using more than one printer as a
model and the illustrations/screenshots reflect this. What you
see will be appropriate to the model you are using.
Abbreviations Used
The following abbreviations are used in this manual:
ABBREVIATION MEANING
Ctrl Control
dpi dots per inch
DIMM Dual In-line Memory Module
dduplex
n network card installed
LED Light Emitting Diode
NIC Network Interface Card
PCL Printer Control Language
PS PostScript (emulation)
PSE PostScript Emulation
RAM Random Access Memory

8>HD-M11dn Printer Components
Printer Components
Front View
1. Operator panel
2. Output Stacker (150 sheets, face down)
3. Output Stacker extension
4. Top cover release button
5. Multi Purpose Tray (50 sheets), shown in open position
6. Multi Purpose Tray extension
7. Paper Tray (250 sheets)

9>HD-M11dn Printer Components
Interior View
1. ON/OFF switch
2. LED array
3. Image drum
4. Manual Feed Tray (shown in open position)
5. Toner cartridge
6. Fuser unit
7. Top cover

10 > HD-M11dn Printer Components
Rear View
1. Power cable connection
2. Parallel interface connection
3. USB interface connection
4. LAN interface connection
5. Memory panel (to upgrade your printer’s memory RAM
DIMM)
6. Cooling fan

11 > HD-M11dn Operator Panels
Operator Panels
HD-M11dn Operator Panel
The HD-M11dn operator panel consists of a menu driven control
panel (2 through 6), an LCD display (1) and two LED indicators
(7, 8).
Panel Elements
1. Liquid crystal display. (LCD) panel. Two rows of up to 16
alphanumeric digits displaying print status, menu items in
menu mode and error messages.

12 > HD-M11dn Operator Panels
2. Menu Scroll Buttons. Press briefly to enter the MENU
mode. Press briefly again to select the next menu. Press
for more than 2 seconds to scroll through the different
menus.
3. Back button. Press briefly to return to the previous
higher level menu item or exit the menu when in MENU
mode.
4. OK button. In the ONLINE or OFFLINE mode: press this
briefly to enter the MENU mode. In the MENU mode: press
this briefly to select the menu or setting indicated on the
LCD.
5. Online button. Press to switch between ONLINE and
OFFLINE status.
Press to exit the menu and displays ONLINE, when in the
MENU mode.
6. Cancel button. When printing press to cancel a print job.
Press to exit the MENU mode and go ONLINE, when in the
MENU mode.
7. Ready indicator (green). ON indicates ready to receive
data. FLASHING indicates processing data. OFF indicates
Offline.
8. Attention indicator (red). ON indicates a warning (e.g.
low toner). FLASHING indicates an error, (e.g. toner
empty). OFF indicates normal condition.
Note
When pressed with DATA displayed (press and hold
for five seconds), it forces the printer to print out the
remaining data in the printer.
Note
When pressed in Menu mode, the Online button
returns the printer to ONLINE status. Also when there
is an error indicating wrong paper size, pressing the
Online button forces the printer to print.

13 > HD-M11dn Operator Panels
The meaning of the indicator LEDs when they flash (x) is
summarized as follows:
Menu functions
The Printer Menu allows you to view and change the printer’s
internal settings.
The settings are grouped into categories or “menus” such as
Information Menu or Print Menu.
Some of these settings are similar to those found in your printer
driver or application software. The settings that you can change
using this software act as the printer’s defaults. These can be
overridden by the settings in your printer driver or application.
For example, if you have set the number of copies in the printer
menu settings to one, this will be overridden if you select three
copies of your document in the printer driver.
Factory default settings are shown in the following tables.
STATUS READY
LED ATTENTION LED MEANING
Flash x The printer is receiving
and processing data
during printing or the
printer is resetting.
x There is a printing error,
for example, a problem
with paper, the cover is
open or the paper tray is
empty while a job is
processing.
x x There is a minor error with
the printer, for example,
toner is low and the image
drum needs to be
changed.

14 > HD-M11dn Operator Panels
Information menu: HD-M11dn Printer Menu
This menu provides a quick method of listing various items stored
within the printer.
Shutdown menu: HD-M11dn Printer Menu
This menu shuts down the printer.
ITEM ACTION REMARKS
PRINT MENU MAP EXECUTE
NETWORK EXECUTE B431dn only
PRINT FILE LIST EXECUTE
PRINT PCL FONT EXECUTE
PRINT PSE FONT EXECUTE
PRINT PPR FONT EXECUTE
PRINT FX FONT EXECUTE
DEMO 1 EXECUTE
PRINT ERROR LOG EXECUTE
USAGE REPORT EXECUTE Is displayed only when
‘USAGE REPORT’ is
enabled in the Print
Statistics Menu
ITEM ACTION REMARKS
SHUTDOWN START EXECUTE

15 > HD-M11dn Operator Panels
Print menu: HD-M11dn Printer Menu
This menu provides adjustment of various print job related
functions.
ITEM DEFAULT REMARKS
COPIES 1
DUPLEX OFF
PAPER FEED TRAY1
AUTO TRAY SWITCH ON
TRAY SEQUENCE DOWN
MP TRAY USAGE DO NOT USE
MEDIA CHECK ENABLE
RESOLUTION 1200DPI
TONER SAVE MODE DISABLE
ORIENTATION PORTRAIT
LINES PER PAGE 64 LINES
EDIT SIZE CASSETTE SIZE

16 > HD-M11dn Operator Panels
Media Menu: HD-M11dn Printer Menu
This menu provides adjustment to suit a wide range of print
media.
ITEM DEFAULT REMARKS
TRAY 1 PAPERSIZE LETTER
TRAY 1 MEDIATYPE PLAIN
TRAY 1
MEDIAWEIGHT MEDIUM
TRAY2 PAPERSIZE LETTER When tray 2 is
installed
TRAY2 MEDIATYPE PLAIN When tray 2 is
installed
TRAY2 MEDIAWEIGHT MEDIUM When tray 2 is
installed
MPT PAPERSIZE LETTER
MPT MEDIATYPE PLAIN
MPT MEDIAWEIGHT MEDIUM
UNIT OF MEASURE INCHES
X DIMENSION 8.5 INCHES
Y DIMENSION 11 INCHES

17 > HD-M11dn Operator Panels
System configuration menu: HD-M11dn Printer Menu
This menu adjusts general printer settings to suit the way you
prefer to work.
ITEM DEFAULT REMARKS
POW SAVE TIME 1 MIN
PERSONALITY AUTO EMULATION
PARA PS-PROTOCOL ASCII
USB PS-PROTOCOL RAW
NET PS-PROTOCOL RAW B431dn only
CLRABLE WARNING ONLINE
AUTO CONTINUE OFF
MANUAL TIMEOUT 60 SEC
TIMEOUT INJOB 40 SEC
TIMEOUT LOCAL 40 SEC
TIMEOUT NET 90 SEC B431dn only
LOW TONER CONTINUE
JAM RECOVERY ON
ERROR REPORT OFF
START UP OFF

18 > HD-M11dn Operator Panels
PCL emulation: HD-M11dn Printer Menu
This menu controls the printer’s PCL emulation.
ITEM DEFAULT REMARKS
FONT SOURCE RESIDENT
FONT NO. I0
FONT PITCH 10.00 CPI
SYMBOL SET PC-8
A4 PRINT WIDTH 78 COLUMN
WHITE PAGE SKIP OFF
CR FUNCTION CR
LF FUNCTION LF
PRINT MARGIN NORMAL
PEN WIDTH ADJUST ON
TRAY ID#
PCL T0ID
PCL T1ID
PCL T2ID
4
1
5 When Tray2 is
installed

19 > HD-M11dn Operator Panels
PPR Emulation: HD-M11dn Printer Menu
This menu controls the printer’s PPR emulation.
ITEM DEFAULT REMARKS
CHARACTER PITCH 10 CPI
FONT CONDENSE 12 CPI to 20 CPI
CHARACTER SET SET-2
SYMBOL SET IBM-437
LETTER O STYLE DISABLE
ZERO CHARACTER NORMAL
LINE PITCH 6 LPI
WHITE PAGE SKIP OFF
CR FUNCTION CR
LF FUNCTION LF
LINE LENGTH 80 COLUMN
FORM LENGTH 11.7 INCH
TOF POSITION 0.0 INCH
LEFT MARGIN 0.0 INCH
FIT TO LETTER DISABLE
TEXT HEIGHT SAME

20 > HD-M11dn Operator Panels
FX Emulation: HD-M11dn Printer Menu
This menu controls the printer’s FX emulation.
ITEM DEFAULT REMARKS
CHARACTER PITCH 10 CPI
CHARACTER SET SET-2
SYMBOL SET IBM-437
LETTER O STYLE DISABLE
ZERO CHARACTER NORMAL
LINE PITCH 6 LPI
WHITE PAGE SKIP OFF
CR FUNCTION CR
LINE LENGTH 80 COLUMN
FORM LENGTH 11.7 INCH
TOF POSITION 0.0 INCH
LEFT MARGIN 0.0 INCH
FIT TO LETTER DISABLE
TEXT HEIGHT SAME