nest Nest Secure User manual

Nest Secure
User’s Guide
FOR REFERENCE ONLY
NOT FOR PRINT OUTPUT

Contents
In the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Do this first . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Meet Nest Secure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Placement tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Where to place Nest Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Nest Guard’s standard detection area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Where you can place Nest Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Nest Detect’s standard detection area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Dog Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using Nest Secure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting the security levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Arming and disarming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Nest Secure features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Nest Guard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Nest Detect features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Nest Tag features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Testing, maintenance and other useful information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Safety and regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Want help?
Go to nest.com/support for installation videos and troubleshooting.
You can also find a Nest Pro to install Nest Secure.
3
FOR REFERENCE ONLY
NOT FOR PRINT OUTPUT
FOR REFERENCE ONLY
NOT FOR PRINT OUTPUT

In the box.
Nest Guard
Alarm, motion sensor
and keypad.
Nest Tags
Key fob to quickly arm and
disarm your home.
Nest Detect sensors
with open-close magnets
Senses when a door or window opens
or when someone walks nearby.
Power cable Power adapter
bracket and screw
Power
adapter
For Nest Guard installation For Nest Detect installation
Corner
backplates
Extra adhesive
mounting strips
Screws
The Nest app will show you how to
set up, install and test everything.
SYSTEM REQUIREMENTS
To set up and use Nest Secure you’ll need a compatible iOS or Android phone or tablet with
Bluetooth 4.0, the Nest app and a free Nest Account, an unused indoor power outlet, and a
Wi-Fi 802.11 a/b/g/n (2.4GHz or 5GHz) network connection. Go to nest.com/requirements
for more information.
Get the Nest app
for Android or iOS.
Tap the Add button. Add Nest Guard first.
Then add Tags and Detects.
Do this first.
Don’t see a ?
Tap the .
Want to see how it’s done?
Go to nest.com/installsecure for installation videos and additional tips.
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1
4
7
23
6
9
5
8
0
Security level buttons
Let you switch between
security levels. Keypad
Enter your passcode
or tap Nest Tag here
to arm and disarm.
Nest Guard
Alarm, motion sensor and keypad.
Light ring
Shows you the alarm’s
status. Learn more
on page 19. Motion sensor
Detects when someone
walks nearby.
Front
Back
Nest Guard’s illuminated keypad
Guard lights up when you approach, and the buttons
light up as you need them so you’ll know what to do.
Panic button
Press to instantly
sound the alarm and
send an emergency
alert to everyone who
shares access to your
Nest home.
Speaker
For spoken alerts
and the alarm.
Power port
Plug in the power cable
here. A green light
tells you it’s receiving
AC power.
Info button
Press when lit to check the
status of your security system.
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Disarm with a tap
Tap and hold Nest Tag on
Guard to arm or disarm
when you’re leaving and
coming home.
Give one to people
you trust
Kids and guests won’t have
to remember a passcode.
You can also set a schedule
that lets them come in at
certain times.
Key loop
Attach to your key ring.
Nest Tag
Key fob lets you arm or disarm without entering a passcode.
Motion sensor
and button
Senses when someone
walks by. When Nest
Secure is armed, press
the button to open a
door or window without
the alarm going off.
Open-close magnet
Works with Nest Detect
to sense when a door
or window opens or closes.
Nest Detect
Nest Detect is a versatile sensor. Put it on a door or window
to know when it opens or closes, or put it on the wall to know
if someone walks nearby.
Battery
compartment
Includes one CR123A
3V lithium battery.
Mounting backplate
Attaches Nest Detect
to a flat surface.
Light ring
Press the button and
the light will show you
Nest Detect’s status.
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The Nest app will tell you how to install and set up Nest Guard,
Nest Detect and Nest Tag. Here are some tips to get started.
Where to place Nest Guard
It should be close to where you
come and go.
So it’s easy to access on your way
in and out.
Find a spot with a good
Wi-Fi signal.
Nest Guard needs a Wi-Fi internet
connection so it can send alerts
and notifications to your phone.
Make sure it’s at the right height.
Put Nest Guard on a table or low shelf so it’s
easy to reach and its motion sensor can see
the room. It must be between 28 and 42 inches
above the floor.
The motion sensor should face front.
Keep it free from mail, keys and anything
else that could block its view.
Use an unswitched wall outlet.
Choose an outlet that’s not controlled
by a switch, so you don’t accidentally
turn off Nest Guard. The included bracket
helps keep Nest Guard plugged in.
Placement tips
28-42 inches
(0.7-1.2 m)
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14'
(4 m)
10'
(3 m)
28"
42"
Nest Guard placement
Guard should be placed on a surface 28 to
42 inches (0.7 to 1.2 m) above the floor, and
within 2 feet (0.6 m) of the edge so it has a
clear view of the room. If it’s placed outside
of these specifications, the detection range
can be affected, and you may also experience
false alarms.
Standard detection area
Nest Guard can sense motion from people walking
up to 10 feet (3 m) away and up to 90° in front of it.
Side view
Top view
On a door On a window On a wall
Detects motion in a room
or hallway
Detects open-close
(Requires open-close magnet)
Where you can place Nest Detect
14'
(4 m)
10' (3 m)
28"
42"
On a wall
Nest Detect can sense when
someone walks nearby.
On a door
Nest Detect can sense when a
door opens or closes, or when
someone walks nearby.
On a window
Nest Detect can sense when
a window opens or closes.
Nest Detect will sense different things depending on where you place it.
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10'
(3 m)
12'
(3.5 m)
3' (0.9 m)
6'4" (1.9 m)
6'4"
(1.9 m)
Side viewNest GuardSide view
Top view Top viewNest Detect
Dog Pass
If you have a dog under 40 pounds (18 kg), turn on Reduced Motion Sensitivity in
the Nest app settings to help avoid false alarms. There are different installation
requirements and motion detection ranges when using Reduced Motion Sensitivity.
Nest Detect mounting height
Nest Detect must be mounted 5 feet to 6 feet
4 inches (1.5 to 2 m) above the floor. If you mount
it higher or lower, the detection range decreases,
and you may also experience false alarms.
Standard detection area
Nest Detect can sense motion from people walking
up to 15 feet (4.5 m) away.
Mounting height
Nest Guard should be placed above your dog’s head,
but still mounted within the standard range of 28 to
42 inches (0.7 to 1.2 m) above the floor.
Nest Detect should be mounted exactly 6 feet 4
inches (1.9 m) above the floor.
Reduced Motion Sensitivity detection area
Nest Detect can sense motion from people
walking up to 10 feet (3 m) away.
5'
6'4"
15' (4.5 m)
14'
(4.3 m)
5'
6'4"
15'
(4.5 m)
14'
(4.3 m)
5'
6'4"
15' (4.5 m)
14'
(4.3 m)
14 15
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NEST SECURE FEATURES
No Rush
With No Rush, you can take the time you need to leave
home or disarm before the alarm sounds. By default,
you have 60 seconds. But you can use the Nest app
to choose a different time limit between 45 seconds
and 5 minutes.
Remind Me
If anyone forgets to arm or disarm, the Nest app can
send a Remind Me notification to the last person who
left the house or the first to come home. They can easily
arm or disarm by tapping the Remind Me notification.
IMP ORTANT: Nest Secure does not automatically
arm or disarm when you leave or come home. Arming
and disarming must be done manually with the Nest
app or on Guard.
HOW TO ARM AND DISARM
You can arm and disarm your home in three ways:
entering your passcode on Guard, tapping Tag on
Guard, or using the Nest app. When you hear Nest
Guard’s Heads-Up alert, the light ring will also show
you a countdown so you know how much time you
have before the alarm sounds.
Nest Tag
Hold Tag on Nest Guard to:
• Disarm
• Arm to Away and Guarding
• Silence when the alarm is sounding
Nest Guard
• To arm: Press a security level button.
• To disarm: Enter your passcode, then
press the button.
• If you make a mistake, press the
button, then try again.
If you enter the wrong passcode five times,
you won’t be able to try again for 90 seconds.
But you can use the Nest app or Tag to disarm.
SETTING THE SECURITY LEVELS
Nest Secure has three different security levels you’ll use when you’re
home or away. You can easily switch between them on Nest Guard or
with the Nest app.
Using Nest Secure
Home and Guarding
Use when you’re home
and want security.
Away and Guarding
Use when no one
is home.
Alarm and
security alerts
WHAT HAPPENS
Motion Open/close
WHAT’S DETECTED
The alarm won’t sound. —
Off
Use when you don’t
want security.
The alarm sounds when a door
or window opens.
The alarm sounds when a door
or window opens, or when
there’s motion in a room.
—
——
NOTIFICATIONS
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Nest Guard lights and sounds
What you see. What you hear. What it means.
SECURITY LEVELSISSUES AND EXCEPTIONS
“YOU HAVE ONE MINUTE TO EXIT.”
Green light ring countdown
Away and Guarding illuminated
After the countdown, the alarm will
sound if motion is detected, or doors
or windows are opened.
Heads-Up and alarm
Heads-Up
Before the alarm goes off, you’ll usually hear a
Heads-Up: a friendly, human voice that tells you the
alarm is about to sound. After the Heads-Up, you’ll
have 60 seconds to disarm. This time can be adjusted
in the Nest app’s alarm countdown setting.
Alarm
When Nest Guard sounds the alarm, its light ring will
pulse red. You can also get a mobile alert so you’ll know
what’s happening at home. To turn the alarm off, use
the app, enter your passcode on Nest Guard, or tap
Nest Tag on Guard.
Panic button
Nest Guard’s panic button can also sound the alarm.
Press and hold the button until the alarm sounds. The
light ring will also turn red. If you release the button
early, the alarm won’t sound.
Pressing the panic button sounds the alarm and sends
mobile notifications to other people who share access
to your home with the Nest app.
IMP ORTANT: Nest Secure and cellular backup
do not include third-party monitored emergency
notifications, response or police dispatch.
Backup features
Nest Guard battery backup
Nest Guard includes a backup battery that will last for
up to 12 hours. So even if the power is out, Nest Secure
can still detect when an intruder is in your home and
sound the alarm.
Info button
If the Info button lights up, there’s an issue with your
security system. Press the button and Nest Guard
will tell you what it is. Some issues might prevent the
system from keeping your home secure.
Issues that won’t prevent arming:
• A door or window is open
• Power loss on Guard
• Poor network connectivity
• A device needs attention and should be checked
Issues that prevent arming:
If there’s an issue that will prevent arming the Info
button will turn red.
• Very low battery on Guard
• A software update is in progress
• Hardware failure
• Wireless interference
IMP ORTANT: If you leave a window or door open and
arm Nest Secure, the Detect on that door or window
is temporarily deactivated. The alarm won’t sound if
someone opens it more or closes it.
NEST GUARD FEATURES
“PLEASE ENTER YOUR PASSCODE.”
Yellow light ring
countdown with
number keys illuminated
Heads-Up: the alarm will sound if you
don’t disarm with your passcode
or Tag before the countdown ends.
EXAMPLE: “SECURITY ALERT.
THE FRONT DOOR WAS OPENED.”
ALARM SOUNDS
Pulsing red light ring The alarm is sounding.
HEADS-UPALARM ERROR SETUP
Nest cellular backup
You can purchase a cellular backup subscription
at store.nest.com that will let Nest Secure stay
connected if your home’s Wi-Fi or internet connection
has stopped working. With cellular backup, you can
still get mobile notifications, arm and disarm with
your phone, and more.
NOTHING
Pulsing yellow light ring Nest Guard’s battery is extremely low
and needs to be plugged in and charged
before normal operation can resume.
EXAMPLE: “THE BEDROOM
WINDOW IS OPEN.”
Info button
illuminated white
One or more potential issues exist.
Info button
illuminated yellow
There are one or more issues that may
require attention.
EXAMPLE: “NEST DETECT ON THE
BACK DOOR WAS TAMPERED WITH.”
Info button
illuminated red
One or more issues that will prevent
arming exist.
EXAMPLE: “NEST GUARD IS
UNPLUGGED AND THE BACKUP
BATTERY IS TOO LOW.”
Pulsing blue light ring Initial setup is in process.
“USE YOUR NEST APP TO BEGIN SETUP”
Home and Guarding
illuminated
Alarm will sound if doors or windows
are opened.
CHIME
Off illuminated The alarm won’t sound.
CHIME
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