Net2Phone Max Series User manual

Max Sales Guide
Document1 11/5/01 2:01 PM Page 1

1
Contents
Introduction 2
Max™ Product Family Comparison 3
Product Snapshots 4
IP Phone™4
Max 4™5
Max 8™6
Max 8 Plus™
Max 8/16™8
Max T1/E1™9
Max Series Benefits 10
Which Version of the Max Do I Need? 12
FXS vs. FXO 12
Flowchart 13
Connecting analog phones to the Max (FXS version) 14
Connecting the Max to a PBX 15
PBX basics 15
Analog PBXs (Max FXO solution) 1
Analog PBXs (Max FXS solution) 18
Digital PBXs (Max T1/E1 solution) 19
Application Diagrams 20
Calling from one Max to another 20
Hotel/Motel or Internet Café Application 21
Reference 22
Frequently Asked Questions 22
Technical Specifications 24
Max Bandwidth Requirements 30
VoIP Overview 31
Glossary 32
Contacts 39

2
Introduction
Net2Phone® is recognized as the first company to bridge the Internet with the public switched telephone
network (PS N), currently routing millions of VoIP (Voice over Internet Protocol) minutes daily,
transmitted by thousands of customers worldwide. Net2Phone delivers voice and enhanced services over
IP networks for businesses, telecommunications companies and consumers worldwide and is now rolling
out a sophisticated class of business products.
hese products feature solutions for a variety of corporate environments, ranging from the IP Phone™,
perfect for a SOHO or single office user, to the Max 1/E1™, which connects to a digital PBX and can
support an office of over 100 users.
he Max™ gateway technology provides the ability to make inexpensive business calls over Net2Phone’s
managed IP network, bypassing much of the traditional phone network. By simply connecting these
devices to a LAN or any Ethernet connection, corporate customers can now call or fax anywhere in the
world at incredibly low rates and also utilize a new suite of business level telecommunication services.
As these products integrate seamlessly with a current corporate LAN and phone system, the return on
investment can be easily measured and quickly realized. No additional infrastructure is necessary. In
fact, the addition of these products can actually extend the life of a company’s PBX system.

3
Max™ Product Family Comparison
he versatile Max series can support a wide range of office environments. he product line starts with the
Max 4, which is ideal for offices with up to 16 users.* he series features scalable solutions all the way to
the Max 1/E1 that can support users on a digital PBX system. he Max series connects to the Ethernet
port on a network (LAN or DSL/cable modem/ISDN with router). hen, it simply integrates with or
compliments a current phone system by accepting standard analog phones/faxes or connecting to a PBX
system.
Product # of Ports # of Users
Supported*
Interface Configuration
Max 4™ 4 16 FXS only 4 FXS
Max 8™ 8 32 FXS only 8 FXS
Max 8 Plus™ 8 32 FXS or FXO 8 FXS or 8 FXO or 4
FXS + 4 FXO
Max 8/16™ 8/16 32/64 FXS or FXO Customizable
Max 1/E1™ 24 ( 1)/30
(E1)
96/120 Digital 24( 1)/30(E1) virtual
ports
*Based on calling patterns of 4-1. For example, this is assuming approximately one out of every four
people in the office would be using the phone at a given time. Calling patterns may be heavier or lighter
in certain environments.

4
Product Snapshots
IP Phone™
Primary Customers:
SOHO, satellite office or single user in
a corporate environment (ease of
installation allows for end user set-
up)
Network Interface:
• 10Base interface (connects to LAN
or DSL/cable modem/ISDN with
router through Ethernet port)
• RJ-45
Item #: 401-7601
UPC Code: 685343-07601-3

5
Max 4™
Primary Customers:
Small businesses, satellite offices, call
centers
Telephone Interface:
• Features four RJ-11 ports to
accepts up to four standard
(analog) phones or fax machines
• Can also connect to a PBX or KPS
through the analog trunk card
(COIC/COIB)
• FXS only
Network Interface:
• 10/100Base
• RJ-45 connection
Item #: 404-7704
UPC Code: 685343-07704-1

6
Max 8™
Primary Customers:
Small businesses, satellite offices and
call centers not necessarily concerned
with adding additional users to the
same unit in the future
Telephone Interface:
• Features eight RJ-11 ports to
accept up to eight standard
(analog) phones or fax machines
• Can also connect to a PBX or KPS
through the analog trunk card
(COIC/COIB)
• FXS only
Network Interface:
• 10/100Base
• RJ-45 connection
Item #: 408-7702
UPC Code: 685343-07702-7

7
Max 8 Plus™
Primary Customers:
Small businesses, satellite offices and
call centers, especially those looking to
integrate the unit with the analog
connections on a PBX
Telephone Interface:
• Features eight ports (8 FXS or 8 FXO
or 4 FXS + 4 FXO) for flexibility in
connecting to the analog
connections on a PBX
• FXO ports enable integration with a
PBX/KPS through an analog line card
(SLIC/SLIB)
• FXS ports accept standard (analog)
phones and/or fax machines or also
connect to an analog trunk card
(COIC/COIB) of a PBX
Network Interface:
• 10/100Base
• RJ-45 connection
Item #: 404-7705
UPC Code: 685343-07705-8

8
Max 8/16™
Primary Customer:
Businesses looking for flexible connectivity
options and the ability to expand usage
Telephone Interface:
• Features eight ports (customizable in any
combination of FXS or FXO) for flexibility
in connecting to the analog connections
on a PBX
• Can add an eight port upgrade for a total
of 16 ports (item # 408-7708)
• FXO ports enable integration with a
PBX/KPS through an analog line card
(SLIC/SLIB)
• FXS ports accept standard (analog)
phones and/or fax machines or also
connect to an analog trunk card
(COIC/COIB) of a PBX
Network Interface:
• 10Base
• RJ-45 connection
Item #: 408-7701
UPC Code: 685343-07701-0

9
Max T1/E1™
Primary Customer:
Corporations looking to integrate the
unit with a digital PBX system
Telephone Interface:
• Connects to a digital PBX through the
1 or E1 card
• Digital connection enables 24 ( 1) or
30 (E1) simultaneous calls
Network Interface:
• 10Base
• RJ-45 connection
Item #: 408-7901
UPC Code: 685343-07901-4

10
Max™ Series Benefits
he benefits of the Max series include:
1) Reduced rates on calls to phones or faxes anywhere in the world
2) Even greater savings on calls from one Net2Phone device to another
3) Easily added to a corporate network and seamlessly interfaces with a current phone system
4) Provides a platform for value-added telephony services
5) Simple solution for end-user, who will not have to learn a complicated new phone system
6) Improved call quality versus standard VoIP calling
1) Reduced rates on calls to phones or faxes anywhere in the world
With the Max, low-cost calls can be placed to any phone or fax machine in the world. he caller and the
receiver of the call need not be on the same network or have the same hardware in order to realize
savings. Corporations can dramatically reduce their domestic and international communication costs,
saving up to 70%.
2) Even greater savings on calls from one Net2Phone device to another
Calls placed from any Max or Net2Phone IP Phone to another are billed at an extremely low per minute
rate. With this in mind, corporations with overseas or satellite offices can place a Max in each office, or an
IP Phone in a single-user office, to experience even greater savings. So, in addition to the cost-savings on
calls to any phone in the world, these products enable even greater savings for calls from one device to
another.
3) Easily added to a corporate network and seamlessly interfaces with a current phone system
Very simply, a business can reap the cost-saving benefits of the Max without upsetting their current
infrastructure. he Max connects seamlessly to an existing corporate LAN/Ethernet port and can be easily
integrated into a PBX system. By ensuring high-quality calling without additional investment in
infrastructure, corporations can easily measure and realize a fast return on investment. (Please see Max
Bandwidth Requirement chart on page 30 for more details on connectivity options).

11
4) Provides a platform for value-added telephony services
In addition to low-cost calling, the Max provides a gateway to a host of value-added telephony services.
Current and future services include voice activated dialing, unified messaging, voice email retrieval, global
“800” numbers and remote dial-in.
5) Simple solution for end-user, who will not have to learn a complicated new phone system
Whether a user is calling from a standard phone connected to the Max or a phone on the PBX that is
integrated with the Max, their calling experience is seamless. Normally, users just need to dial a specific
digit to access the Max, much like they would normally dial a “9” to access the PBX. In this way,
productivity is not lost in the process of learning a complicated new phone system. he PBX can also be
programmed to route long distance calls automatically through the Max, making the dialing process
seamless to the end user.
6) Improved call quality versus standard VoIP calling
As calls are routed over Net2Phone’s private network and not just the public Internet, the quality of
service is greatly improved. he Max also features G.168 echo cancellation technology, further improving
the call quality.

12
Which Version of the Max™ Do I Need?
FXS vs. FXO
Feature FXS FXO
Can attach standard analog
phones or faxes
_
Can attach to a PBX through an
analog trunk card
_
Can attach to a PBX through an
analog line card
_
Features IVR functionality _
Supports inbound PS N calling _
Can support a Hospitality
Management System (HMS) billing
system
_
Supports inbound calling from
another Max or IP Phone
__
Supports remote calling _

13
Flowchart
First, you must qualify that your customer has:
1) A network
2) At least 17 Kbps throughput per line
3) A static or DHCP Internet connection
hen, you need to ask:
Will you be connecting the Max to a PBX or to analog phones?
Analog phones/Fax
machines
How many users
are in the office?
What type of PBX do you have?
Max T1/E1
Digital PBX (with
1/E1 connection
)
PBX
PBX/KPS w/
Analog runk Card
(COIC/COIB)
PBX/KPS w/
Analog Line
Card
(SLIC/SLIB)
16 or
less
32
and
this
# will
not
grow
32 and
this #
may
grow
Max 4
(FXS) Max 8/16
(FXS)
Do you want the flexibility
to be able to change to
FXO
p
orts in the future?
No Yes
Max 8 Max 8 Plus
(FXS)
How many users
are in the office?
32 and
this #
will
not
grow
32 and
this #
may
grow
Max 8
Plus
(FXO)
Max
8/16
(FXO)

14
Connecting analog phones to the Max™ (FXS version)
If your customer plans to connect analog phones or fax machines to the Max, they would need an FXS (Foreign Exchange Station) version.
Standard analog phones simply connect to an FXS version of the Max with an RJ-11 cable. he diagram below shows all the connections
necessary to operate an FXS version of the Max:
1 elephone/Fax Connections
Standard analog telephones and fax machines connect to the analog FXS ports with RJ-11 cables.
2 LAN Ethernet Connections
o connect the Max to the LAN, plug the RJ-45 LAN jack from the hub or router into the LAN port on the Max.
3 PC Connection
o initially configure the Max, you can either:
a) Connect it to a PC by using a 9-pin RS-232C cable to connect the PC’s COM1 serial port to the Max console (pictured above) OR
b) Use a telephone connected to an FXS port to acquire an IP address. hen, you will need to use a PC for the initial account setup. his PC should be on the
same network but does not have to be connected directly to the Max.
4 AC Power Connection
Plug the Max into a power outlet.
Note: When only analog phones are connected, the FXS version of the Max does not support inbound PS N calling, but
you can receive calls (via *72) from other Max units.
PWR AC 110-240V
CONSOLESERIALLANE1/T1MPU
BLK
AVU 1 2 3 4 5 6 7 8
1 2 3 4
5 6 7 8 SYN LRX SRX
OPR LTX STX
AVU 1 2 3 4 5 6 7 8
1 2 3 4
5 6 7 8
123
456
789
*8#
Hub
or
Switch
P wer
4 3 2 1 Uplink
5
Analog
Telephone
XS Port
XS Port
12 3
45 6
78 9
*8#
Analog
Telephone
4
3
2
1

15
Connecting the Max™ to a PBX
By connecting the Max to a PBX, additional features such as inbound PS N calling and remote calling can be supported.
Basically, an analog PBX would require an FXS or FXO version of the Max. he primary determinant between FXS and FXO is
the type of card and available ports present on the PBX. On the other hand, a digital PBX would require the Max 1/E1. o
better understand all of the terminology involved, below is a basic PBX overview as it relates to the Max.
PBX basics
As you know, a PBX (Private Branch Exchange) is a phone system that takes a number of telephone lines from the outside
world and makes them available throughout an office. Users on a PBX share a certain number of outside lines within the
company and have to dial a special number, such as “9”, to access an outside line. heoretically, not everyone within the
company uses an outside line at the same time, so the number of outside lines on the PBX is usually equal to some number less
than the number of employees. In this way, utilizing a PBX is more cost effective than connecting an external telephone line to
every telephone within an organization. Here are a few key terms you should be familiar with:
Analog Line Card An analog line card is a type of card featured on a PBX. he analog line card is used to connect an
FXO version of the Max. Another name for an analog line card is a SLIC/SLIB (Subscriber Line
Interface Card/Board).
Analog Trunk Card An analog trunk card (A C) is another type of card featured on a PBX. he analog trunk card is
used to connect an FXS version of the Max. Another name for an analog trunk card is a COIC/COIB
(Central Office Interface Card/Board).
CO/CO Line/Trunk Line CO stands for Central Office, typically the location where the phone company stores their telco
equipment. CO lines are physically run from this location to a business or home. A CO line is a
line with a phone number (i.e. 973-412-4444) that carries calls into and out of a residence or
business. In a business environment, these lines are typically connected to a PBX, allowing phones
connected to the PBX to carry phone calls into and out of the building.
Extension Lines Extension lines refer to the individual telephone stations on a PBX that have a separate extension
number. An extension line is a line to the PBX, not an actual outside telephone line. Extension
lines can be connected to a multi-port extension card that is attached to the PBX. When one
extension is used to dial another, the PBX acts as a voice router to transport and carry the call to
the appropriate extension.

16
Hunt Group A hunt group refers to a group of related phones that can be set up to share particular lines. For
example, a hunt group can be established when connecting a Max FXO unit to a PBX. When
multiple FXO ports on the Max are connected to the PBX, the phones on the PBX can be
programmed to share these lines. Users would dial their hunt group code, such as “4000”, to have
access to any of the available lines. he PBX accomplishes this by handing off the calls to the next
available FXO port on the Max. he user would only receive a busy signal if all of the lines of the
hunt group were busy. Or, in this case, the PBX could be programmed to automatically hand the
call off to the traditional PS N phone system. A hunt group can also be established for a Max FXS
unit connected to a PBX.
IVR IVR (Interactive Voice Response) refers to the voice message options that can greet a Max FXO
caller. For example, a Max connected to a PBX extension can be set to greet the caller with a
message such as “Welcome to Net2Phone”, can require a password prior to granting access, or be
set to simply provide a standard dial-tone once accessed. As mentioned above, only FXO ports
provide IVR access. Instructions for customizing the IVR, such as providing personalized voice
messages in another language, are included in the user documentation.
Key System A key system is a telephone system that, for our purposes, is similar to a PBX in most respects.
One of the major differences, however, is that each extension on the system has buttons to directly
reach an outside line. Users on a key system do not have to dial a special number, such as “9”, to
reach an outside line. Key systems are sometimes referred to as a K S (Key elephone System) or
a KPS (Key Phone System). he Max product line has the same connection requirements for a Key
System as a PBX.
RJ-11 RJ-11 refers to the physical connection utilized in standard analog phones. An RJ-11 cord connects
an analog phone to a standard, home phone jack.

17
Analog PBXs (Max™ FXO solution)
If your customer has an analog PBX with an available analog line card (SLIC/SLIB), the optimal Max solution is an FXO (Foreign
Exchange Operator) version. o connect an FXO version of the Max to an analog PBX, simply use RJ-11 cables to connect the
analog line card to the FXO ports on the Max. If only one FXO port on the Max is connected to the PBX, all of the users on the
PBX will be sharing this one line. If more lines are desired, simply connect multiple FXO ports to the PBX. hen, a hunt group
can be established so that the users are sharing multiple lines. he diagram below shows all the connections necessary to
operate an FXO version of the Max:
1
2
3
4
PWR AC 110-240V
CONSOLE
SERIALLANE1/T1MPU
BLK
AVU 1 2 3 4 5 6 7 8
1 2 3 4
5
6 7 8SYN LRX SRX
OPR LTX STX
AVU 1 2 3 4 5 6 7 8
1 2 3 4
5
6 7 8
Hub
or
Switch
PBX
Switch
P wer4 3 2 1 Uplink5
Connects to SLIC
(SLIB or SLT) card,
XS card or Station
card of PBX
123
456
789
*8#
PBX
Telephone
PSTN
XO
Port
PBX: Private Branch Exchange
PSTN: Public Switched elephone Network
SLIC/SLIB: Subscriber Line Interface Card/Board
SLT: Single Line erminal or elephone
(analog telephone)
Trunk /CO Line: Line from Central Office switch
1 PBX Connections
Connect the analog line card to the
FXO ports on the Max with RJ-11
cables.
2 LAN Ethernet Connections
o connect the Max to the LAN,
plug the RJ-45 LAN jack from the
hub or router into the LAN port on
the Max.
3 PC Connection
o initially configure the Max, you
must connect it to a PC. Use a 9-
pin RS-232C cable to connect the
PC’s COM1 serial port to the Max
console. (Note: If there is an FXS
port also available on the Max, you
can configure it with a phone
connected to the Max and a PC on
the same network, as outlined
earlier)
4 AC Power Connection
Plug the Max into a power outlet.
Note: IVR functionality is
available with an FXO version of
the Max.

18
Analog PBXs (Max™ FXS solution)
If your customer has an analog PBX with an available analog trunk card (A C, COIC/COIB), an FXS (Foreign Exchange Station)
version of the Max can be used. o connect an FXS version of the Max to an analog PBX, simply use RJ-11 cables to connect
the analog line card to the FXS ports on the Max. If only one FXS port on the Max is connected to the PBX, all of the users on
the PBX will be sharing this one line. If more lines are desired, simply connect multiple FXS ports to the PBX. hen, a hunt
group can be established so that the users are sharing multiple lines. he diagram below shows all the connections necessary
to operate an FXS version of the Max with an analog PBX:
1
2
3
4
PWR AC 110-240V
CONSOLESERIALLANE1/T1MPU
BLK
AVU 1 2 3 4 5 6 7 8
12 34
56 78 SYN LRX SRX
OPR LTX STX
AVU 1 2 3 4 5 6 7 8
12 34
56 78
12 3
45 6
78 9
*8#
Hub
or
Switch
PBX
Switch
P wer4 3 2 1 Uplink5
Analog
Telephone
Connects to COIC
(COIB or Trunk) card,
or XO card of PBX
12 3
45 6
78 9
*8#
PBX
Telephone
PSTN
XS Port
XS Port
CO Line COIC/COIB: Central Office
Interface Card/Board
PBX: Private Branch
Exchange
PSTN: Public Switched
elephone Network
Trunk/CO Line: Line from Central
Office switch
1 PBX Connections
Connect the analog trunk card to the FXS ports
on the Max with RJ-11 cables.
2 LAN Ethernet Connections
o connect the Max to the LAN, plug the RJ-45
LAN jack from the hub or router into the LAN
port on the Max.
3 PC Connection
o initially configure the Max, you must connect
it to a PC. Use a 9-pin RS-232C cable to connect
the PC’s COM1 serial port to the Max console.
(Note: You can configure an FXS version with a
phone connected to the Max and a PC on the
same network, as described earlier)
4 AC Power Connection
Plug the Max into a power outlet.
Note: IVR functionality is not available with an
FXS version of the Max. If the PBX only has an
available analog trunk card and this feature is
required, an analog line card must be added and
an FXO version of the Max must be used.

19
Digital PBXs (Max T1/E1™ solution)
Most new PBXs are digital. If your customer has a digital PBX, the optimal Max solution is the Max 1/E1. o connect the Max
1/E1 to a digital PBX, simply use an RJ-48 cable to connect the -1/E-1 port on the Max to the -1/E-1 port on the PBX. With
a Max 1/E1, users on the PBX share either 24 ( -1 connection) or 30 (E-1 connection) virtual lines. For example, if there are
50 phones on the PBX and the Max is connected to an E-1, these 50 users will be sharing 30 lines. he diagram below shows
the basic connections of a Max 1/E1 in a digital PBX environment:
1
2
3
4
1 PBX Connections
With an RJ-48 cable, connect the
right-side -1/E-1 port on the Max
to the -1/E-1 port on the PBX.
2 LAN Ethernet Connections
o connect the Max to the LAN,
plug the RJ-45 LAN jack from the
hub or router into the LAN port on
the Max.
3 PC Connection
o initially configure the Max, you
must connect it to a PC. Use a 9-
pin RS-232C cable to connect the
PC’s COM1 serial port to the Max
console.
4 AC Power Connection
Plug the Max into a power outlet.
Note: Certain digital PBXs may
feature analog ports in addition to
the -1/E-1 interface. If this is the
case, it is possible to connect a
Max FXO or FXS version to the
digital PBX, depending on whether
there is an available analog trunk
card or analog line card.
Router
P wer
4321 Uplink
5
RJ-48 shielded cable -
connects to T1/E1 interface
on PBX
123
456
789
*8#
PBX
Telephone PSTN
CO Line
PWR AC 110-240V
CONSOLE
SERIALLANE1/T1MPU
BLK
DVU
BLK
SYN LRX SRX
OPR LTX STX
E1/T1 E1/T1
SYN 1
SYN 2
PBX
Switch
Internet
Net2Phone
Network
or factory
use only