NetApp E Series User manual

Maintain systems
E-Series
NetApp
December 14, 2021
This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-ef600/index.html on
December 14, 2021. Always check docs.netapp.com for the latest.

Table of Contents
Maintain systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1
EF300 and EF600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1
E2800. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê100
E5700. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê265

Maintain systems
EF300 and EF600
Maintain EF300 and EF600 hardware
For the EF300 and EF600 storage systems, you can perform maintenance procedures on
the following components.
Batteries
A battery is included with a controller and preserves cached data if the AC power fails.
Controllers
A controller consists of a board, firmware, and software. It controls the drives and implements the SANtricity
System Manager functions.
DIMMs
You must replace a DIMM (dual in-line memory module) when a memory mismatch is present, or you have a
failed DIMM.
Drives
A drive is a device that provides the physical storage media for data.
Fans
Each EF300 or EF600 controller shelf or drive shelf includes five fans for cooling the controller.
Host interface cards (HICs)
A host interface card (HIC) must be installed within a controller canister. The EF600 controller includes host
ports on the optional HIC. Host ports that are built into the HIC are called HIC ports.
Host port protocol
You can convert the protocol of a host to a different protocol so that compatibility and communication can be
established.
Power supplies
A power supply provides a redundant power source in a controller shelf.
SAS expansion cards
A SAS expansion card may be installed within a controller canister. The EF300 controller supports SAS
expansion.
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Batteries
Requirements for EF300 or EF600 battery replacement
Before you replace an EF300 or EF600 battery, review the requirements and
considerations.
A battery is included with a controller and preserves cached data if the AC power fails.
Recovery Guru alerts
If the Recovery Guru in SANtricity System Manager reports one of following statuses, you must replace the
affected battery:
•Battery Failed
•Battery Replacement Required
From SANtricity System Manager, review the details in the Recovery Guru to confirm that there is an issue with
a battery and to ensure no other items must be addressed first.
Procedure overview
To protect your data, you must replace a failed battery as soon as possible.
The following is an overview of the steps to replace a battery in EF300 or EF600 controllers:
1. Take controller offline.
2. Remove the controller canister.
3. Replace the battery.
4. Replace the controller canister.
5. Bring the controller online.
Requirements
If you plan to replace a battery, you must have:
•A replacement battery.
•An ESD wristband, or you have taken other antistatic precautions.
•Labels to identify each cable that is connected to the controller canister.
•A management station with a browser that can access SANtricity System Manager for the controller. (To
open the System Manager interface, point the browser to the controller’s domain name or IP address.)
Optionally, you can use the command line interface (CLI) to perform some of the procedures. If you do not
have access to the CLI, you can do one of the following:
◦For SANtricity System Manager (version 11.60 and above) — Download the CLI package (zip file)
from System Manager. Go to Settings ›System ›Add-ons ›Command Line Interface. You can then
issue CLI commands from an operating system prompt, such as the DOS C: prompt.
◦For SANtricity Storage Manager/Enterprise Management Window (EMW) — Follow the instructions
in the express guide to download and install the software. You can run CLI commands from the EMW
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by selecting Tools ›Execute Script.
Replace EF300 or EF600 battery
You can replace a battery in an EF300 or EF600 storage system.
About this task
Each controller canister includes a battery that preserves cached data if the AC power fails. If the Recovery
Guru in SANtricity System Manager reports either a Battery Failed status or a Battery Replacement Required
status, you must replace the affected battery.
Before you begin
•Verify that no volumes are in use or that you have a multipath driver installed on all hosts using these
volumes.
•Review the Requirements for EF300 or EF600 battery replacement.
What you’ll need
•The replacement battery.
•An ESD wristband, or you have taken other antistatic precautions.
•A flat, static free work area.
•Labels to identify each cable that is connected to the controller canister.
•A management station with a browser that can access SANtricity System Manager for the controller. (To
open the System Manager interface, point the browser to the controller’s domain name or IP address.)
Step 1: Place controller offline
Back up data and place the affected controller offline.
Steps
1. From SANtricity System Manager, review the details in the Recovery Guru to confirm that there is an issue
with a battery and to ensure no other items must be addressed first.
2. From the Details area of the Recovery Guru, determine which battery to replace.
3. Back up the storage array’s configuration database using SANtricity System Manager.
If a problem occurs when you remove a controller, you can use the saved file to restore your configuration.
The system will save the current state of the RAID configuration database, which includes all data for
volume groups and disk pools on the controller.
◦From System Manager:
a. Select Support ›Support Center ›Diagnostics.
b. Select Collect Configuration Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name, configurationData-
<arrayName>-<dateTime>.7z.
4. If the controller is not already offline, take it offline now using SANtricity System Manager.
a. Select Hardware.
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b. If the graphic shows the drives, select Show back of shelf to show the controllers.
c. Select the controller that you want to place offline.
d. From the context menu, select Place offline, and confirm that you want to perform the operation.
If you are accessing SANtricity System Manager using the controller you are attempting
to take offline, a SANtricity System Manager Unavailable message is displayed. Select
Connect to an alternate network connection to automatically access SANtricity
System Manager using the other controller.
5. Wait for SANtricity System Manager to update the controller’s status to offline.
Do not begin any other operations until after the status has been updated.
6. Select Recheck from the Recovery Guru, and confirm that the OK to remove field in the Details area
displays Yes, indicating that it is safe to remove this component.
Step 2: Remove controller canister
Replace the failed battery with a new one.
Steps
1. Put on an ESD wristband or take other antistatic precautions.
2. Label each cable that is attached to the controller canister.
3. Disconnect all the cables from the controller canister.
To prevent degraded performance, do not twist, fold, pinch, or step on the cables.
4. Confirm that the Cache Active LED on the back of the controller is off.
5. Squeeze the handles on either side of the controller, and pull back until it releases from the shelf.
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6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the
controller is free of the enclosure, use two hands to pull it out completely.
Always use two hands to support the weight of a controller canister.
7. Place the controller canister on a flat, static-free surface.
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Step 3: Remove failed battery
Pull the failed battery out of the controller.
Steps
1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open.
2. Confirm that the green LED inside the controller is off.
If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before
removing any components.
3. Locate the 'press' tab on the side of the controller.
4. Unlatch the battery by pressing the tab and squeezing the battery casing.
5. Gently squeeze the connector housing the battery wiring. Pull up, disconnecting the battery from the board.
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6. Lift the battery out of the controller and place on a flat, static-free surface.
7. Follow the appropriate procedures for your location to recycle or dispose of the failed battery.
To comply with International Air Transport Association (IATA) regulations, never ship a
lithium battery by air unless it is installed within the controller shelf.
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Step 4: Install new battery
After you have removed the failed battery from the controller canister, follow this step to install the new battery.
Steps
1. Unpack the new battery, and set it on a flat, static-free surface.
To comply with IATA safely regulations, replacement batteries are shipped with a state of
charge (SoC) of 30 percent or less. When you reapply power, keep in mind that write
caching does not resume until the replacement battery is fully charged and it has completed
its initial learn cycle.
2. Insert the battery into the controller by lining up the battery casing with the metal latches on the side of the
controller.
The battery clicks into place.
3. Plug the battery connector back into the board.
Step 5: Reinstall controller canister
Reinstall the controller into the controller shelf.
Steps
1. Lower the cover on the controller canister and secure the thumbscrew.
2. While squeezing the controller handles, gently slide the controller canister all the way into the controller
shelf.
The controller audibly clicks when correctly installed into the shelf.
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Step 6: Complete battery replacement
Place the controller online, collect support data, and resume operations.
Steps
1. Place controller online.
a. In System Manager, navigate to the Hardware page.
b. Select Show back of controller.
c. Select the controller with the replaced battery.
d. Select Place online from the drop-down list.
2. As the controller boots, check the controller LEDs.
When communication with the other controller is reestablished:
◦The amber Attention LED remains on.
◦The Host Link LEDs might be on, blinking, or off, depending on the host interface.
3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s
Attention LEDs.
If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly
seated, and the controller canister is installed correctly. If necessary, remove and reinstall the controller
canister.
If you cannot resolve the problem, contact technical support.
4. Click Support ›Upgrade Center to ensure that the latest version of SANtricity OS is installed.
As needed, install the latest version.
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5. Verify that all volumes have been returned to the preferred owner.
a. Select Storage ›Volumes. From the All Volumes page, verify that volumes are distributed to their
preferred owners. Select More ›Change ownership to view volume owners.
b. If volumes are all owned by preferred owner continue to Step 6.
c. If none of the volumes are returned, you must manually return the volumes. Go to More ›Redistribute
volumes.
d. If only some of the volumes are returned to their preferred owners after auto-distribution or manual
distribution you must check the Recovery Guru for host connectivity issues.
e. If there is no Recovery Guru present or if following the recovery guru steps the volumes are still not
returned to their preferred owners contact support.
6. Collect support data for your storage array using SANtricity System Manager.
a. Select Support ›Support Center ›Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name, support-data.7z.
What’s next?
Your battery replacement is complete. You can resume normal operations.
Controllers
Requirements for EF300 or EF600 controller replacement
Before you replace an EF300 or EF600 controller, review the requirements and
considerations.
A controller consists of a board, firmware, and software. It controls the drives and implements the SANtricity
System Manager functions.
Controller replacement requirements
Before you replace a controller, you must have:
•A replacement controller canister with the same part number as the controller canister you are replacing.
•An ESD wristband, or you have taken other antistatic precautions.
•Labels to identify each cable that is connected to the controller canister.
•A #1 Phillips screwdriver.
•A management station with a browser that can access SANtricity System Manager for the controller. (To
open the System Manager interface, point the browser to the controller’s domain name or IP address.)
Replacement while powered on
You can replace a controller canister while your storage array is powered on and performing host I/O
operations, if the following conditions are true:
•The second controller canister in the shelf has Optimal status.
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•The OK to remove field in the Details area of the Recovery Guru in SANtricity System Manager displays
Yes, indicating that it is safe to remove this component.
Replace EF300 or EF600 controller
You can replace a single controller in your EF300 or EF600 controller shelf.
About this task
When you replace a failed controller canister, you must remove the battery, power supply, DIMMs, fans, and
host interface card (HIC) from the original controller canister, and then install them in the replacement
controller canister.
Before you begin
•Review Requirements for EF300 or EF600 controller replacement.
•Determine if you have a failed controller canister in one of two ways:
◦The Recovery Guru in SANtricity System Manager directs you to replace the controller canister.
◦The amber Attention LED on the controller canister is on, indicating that the controller has a fault.
What you’ll need
•A replacement controller canister with the same part number as the controller canister you are replacing.
•An ESD wristband, or you have taken other antistatic precautions.
•A flat, static free work area.
•A #1 Phillips screwdriver
•Labels to identify each cable that is connected to the controller canister.
•A management station with a browser that can access SANtricity System Manager for the controller. (To
open the System Manager interface, point the browser to the controller’s domain name or IP address.)
Step 1: Prepare to replace controller
Prepare to replace a failed controller canister by verifying that the replacement controller canister has the
correct FRU part number, backing up the configuration, and collecting support data.
Steps
1. Unpack the new controller canister, and set it on a flat, static-free surface.
Save the packing materials to use when shipping the failed controller canister.
2. Locate the MAC address and FRU part number labels on the back of the controller canister.
3. From SANtricity System Manager, locate the replacement part number for the controller canister you are
replacing.
When a controller has a fault and needs to be replaced, the replacement part number is displayed in the
Details area of the Recovery Guru. If you need to find this number manually, follow these steps:
a. Select Hardware.
b. Locate the controller shelf, which is marked with the controller icon .
c. Click the controller icon.
d. Select the controller, and click Next.
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e. On the Base tab, make a note of the Replacement Part Number for the controller.
4. Confirm that the replacement part number for the failed controller is the same as the FRU part number for
the replacement controller.
Possible loss of data access — If the two-part numbers are not the same, do not attempt
this procedure. In addition, if the failed controller canister includes a host interface card
(HIC), you must install that HIC into the new controller canister. The presence of
mismatched controllers or HICs causes the new controller to lock down when you bring it
online.
5. Back up the storage array’s configuration database using SANtricity System Manager.
If a problem occurs when you remove a controller, you can use the saved file to restore your configuration.
The system will save the current state of the RAID configuration database, which includes all data for
volume groups and disk pools on the controller.
◦From System Manager:
a. Select Support ›Support Center ›Diagnostics.
b. Select Collect Configuration Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name, configurationData-
<arrayName>-<dateTime>.7z.
6. If the controller is not already offline, take it offline now using SANtricity System Manager.
a. Select Hardware.
b. If the graphic shows the drives, select Show back of shelf to show the controllers.
c. Select the controller that you want to place offline.
d. From the context menu, select Place offline, and confirm that you want to perform the operation.
If you are accessing SANtricity System Manager using the controller you are attempting to
take offline, a SANtricity System Manager Unavailable message is displayed. Select
Connect to an alternate network connection to automatically access SANtricity System
Manager using the other controller.
7. Wait for SANtricity System Manager to update the controller’s status to offline.
Do not begin any other operations until after the status has been updated.
8. Select Recheck from the Recovery Guru, and confirm that the OK to remove field in the Details area
displays Yes, indicating that it is safe to remove this component.
Step 2: Remove failed controller
Remove a controller canister to replace the failed canister with a new one.
This is a multi-step procedure that requires you to remove the following components: battery, host interface
card, power supply, DIMMs, and fans.
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Step 2a: Remove controller canister
Remove the failed controller canister so you can replace it with a new one.
Steps
1. Put on an ESD wristband or take other antistatic precautions.
2. Label each cable that is attached to the controller canister.
3. Disconnect all the cables from the controller canister.
To prevent degraded performance, do not twist, fold, pinch, or step on the cables.
4. If the controller canister has a HIC that uses SFP+ transceivers, remove the SFPs.
Because you must remove the HIC from the failed controller canister, you must remove any SFPs from the
HIC ports. When you reconnect the cables, you can move those SFPs to the new controller canister.
5. Confirm that the Cache Active LED on the back of the controller is off.
6. Squeeze the handles on either side of the controller, and pull back until it releases from the shelf.
7. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the
controller is free of the enclosure, use two hands to pull it out completely.
Always use two hands to support the weight of a controller canister.
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8. Place the controller canister on a flat, static-free surface.
Step 2b: Remove battery
Remove the battery from the failed controller canister so you can install it in the new controller canister.
Steps
1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open.
2. Locate the 'press' tab on the side of the controller.
3. Unlatch the battery by pressing the tab and squeezing the battery casing.
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4. Gently squeeze the connector housing the battery wiring. Pull up, disconnecting the battery from the
board.
5. Lift the battery out of the controller and place on a flat, static-free
surface.
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Step 2c: Remove the HIC
If the controller canister includes a HIC, you must remove the HIC from the original controller canister.
Otherwise, you can skip this step.
Steps
1. Using a Phillips screwdriver, remove the two screws that attach the HIC faceplate to the controller canister.
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The image above is an example, the appearance of your HIC may differ.
2. Remove the HIC faceplate.
3. Using your fingers or a Phillips screwdriver, loosen the single thumbscrew that secure the HIC to the
controller card.
The HIC comes with three screw locations on the top but is secured with only one.
4. Carefully detach the HIC from the controller card by lifting the card up and out of the controller.
Be careful not to scratch or bump the components on the bottom of the HIC or on the top of
the controller card.
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5. Place the HIC on a flat, static-free surface.
Step 2d: Remove power supply
Remove the power supply so you can install it in the new controller.
Steps
1. Disconnect the power cables:
a. Open the power cord retainer, and then unplug the power cord from the power supply.
b. Unplug the power cord from the power source.
2. Locate the tab to the right of the power supply and press it towards the power supply unit.
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