NetApp StorageGRID Webscale SG5700 Series Instruction sheet

Install hardware (SG5700)
StorageGRID
NetApp
March 03, 2022
This PDF was generated from https://docs.netapp.com/us-en/storagegrid-116/sg5700/registering-
hardware.html on March 03, 2022. Always check docs.netapp.com for the latest.

Table of Contents
Install hardware (SG5700) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1
Register hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1
Install appliance in cabinet or rack (SG5700) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1
Cable appliance (SG5700). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê3
Connect power cords and apply power (SG5700) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê6
View SG5700 boot-up status codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê7

Install hardware (SG5700)
Hardware installation entails installing the appliance into a cabinet or rack, connecting the
cables, and applying power.
Register hardware
Registering the appliance hardware provides support benefits.
Steps
1. Locate the chassis serial number.
You can find the number on the packing slip, in your confirmation email, or on the appliance after you
unpack it.
2. Go to the NetApp Support Site at mysupport.netapp.com.
3. Determine whether you need to register the hardware:
If you are a… Follow these steps…
Existing NetApp customer a. Sign in with your username and password.
b. Select Products > My Products.
c. Confirm that the new serial number is listed.
d. If it is not, follow the instructions for new NetApp
customers.
New NetApp customer a. Click Register Now, and create an account.
b. Select Products > Register Products.
c. Enter the product serial number and requested
details.
After your registration is approved, you can
download any required software. The approval
process might take up to 24 hours.
Install appliance in cabinet or rack (SG5700)
You must install rails in your cabinet or rack and then slide the appliance onto the rails. If
you have an SG5760, you must also install the drives after installing the appliance.
What you’ll need
•You have reviewed the Safety Notices document included in the box, and understand the precautions for
moving and installing hardware.
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•You have the instructions packaged with the rail kit.
•You have the Installation and Setup Instructions for the appliance.
Install hardware from the bottom of the rack or cabinet or rack up to prevent the equipment from
tipping over.
The SG5712 weighs approximately 64 lb (29 kg) when fully loaded with drives. Two people or a
mechanized lift are required to safely move the SG5712.
The SG5760 weighs approximately 132 lb (60 kg) with no drives installed. Four people or a
mechanized lift are required to safely move an empty SG5760.
To avoid damaging the hardware, never move an SG5760 if drives are installed. You must
remove all drives before moving the shelf.
Steps
1. Carefully follow the instructions for the rail kit to install the rails in your cabinet or rack.
2. If you have an SG5760, follow these steps to prepare for moving the appliance.
a. Remove the outer packing box. Then, fold down the flaps on the inner box.
b. If you are lifting the SG5760 by hand, attach the four handles to the sides of the chassis.
You remove these handles as you slide the appliance onto the rails.
3. See the Installation and Setup Instructions, and slide the appliance in the cabinet or rack.
4. See the Installation and Setup Instructions, and secure the appliance to the cabinet or rack.
If you have an SG5760, use the back brackets to secure the appliance to the rear of the rack or cabinet.
Use the cage nuts if your rack or cabinet has square holes.
5. If you have an SG5760, install 12 drives in each of the 5 drive drawers.
You must install all 60 drives to ensure correct operation.
a. Put on the ESD wristband, and remove the drives from their packaging.
b. Release the levers on the top drive drawer, and slide the drawer out using the levers.
c. Raise the drive handle to vertical, and align the buttons on the drive with the notches on the drawer.
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d. Pressing gently on the top of the drive, rotate the drive handle down until the drive snaps into place.
e. After installing the first 12 drives, slide the drawer back in by pushing on the center and closing both
levers gently.
f. Repeat these steps for the other four drawers.
6. Attach the front bezel.
Cable appliance (SG5700)
You must connect the two controllers to each other, connect the management ports on
each controller, and connect the 10/25-GbE ports on the E5700SG controller to the Grid
Network and optional Client Network for StorageGRID.
What you’ll need
•You have unpacked the following items, which are included with the appliance:
◦Two power cords.
◦Two optical cables for the FC interconnect ports on the controllers.
◦Eight SFP+ transceivers, which support either 10-GbE or 16-Gbps FC. The transceivers can be used
with the two interconnect ports on both controllers and with the four 10/25-GbE network ports on the
E5700SG controller, assuming you want the network ports to use a 10-GbE link speed.
•You have obtained the following items, which are not included with the appliance:
◦One to four optical cables for the 10/25-GbE ports you plan to use.
◦One to four SFP28 transceivers, if you plan to use 25-GbE link speed.
◦Ethernet cables for connecting the management ports.
Risk of exposure to laser radiation — Do not disassemble or remove any part of an SFP
transceiver. You might be exposed to laser radiation.
About this task
The figure shows the two controllers in the SG5760, with the E2800 controller on the top and the E5700SG
controller on the bottom. In the SG5712, the E2800 controller is to the left of the E5700SG controller when
viewed from the back.
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Port Type of port Function
1 Two interconnect ports on
each controller
16Gb/s FC optical SFP+ Connect the two
controllers to each other.
2 Management port 1 on
the E2800 controller
1-GbE (RJ-45) Connects to the network
where you access
SANtricity System
Manager. You can use the
Admin Network for
StorageGRID or an
independent management
network.
2 Management port 2 on
the E2800 controller
1-GbE (RJ-45) Reserved for technical
support.
3 Management port 1 on
the E5700SG controller
1-GbE (RJ-45) Connects the E5700SG
controller to the Admin
Network for StorageGRID.
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Port Type of port Function
3 Management port 2 on
the E5700SG controller
1-GbE (RJ-45) •Can be bonded with
management port 1 if
you want a redundant
connection to the
Admin Network.
•Can be left unwired
and available for
temporary local
access (IP
169.254.0.1).
•During installation,
can be used to
connect the E5700SG
controller to a service
laptop if DHCP-
assigned IP
addresses are not
available.
4 10/25-GbE ports 1-4 on
the E5700SG controller
10-GbE or 25-GbE
Note: The SFP+
transceivers included with
the appliance support 10-
GbE link speeds. If you
want to use 25-GbE link
speeds for the four
network ports, you must
provide SFP28
transceivers.
Connect to the Grid
Network and the Client
Network for StorageGRID.
See “10/25-GbE port
connections for the
E5700SG controller.”
Steps
1. Connect the E2800 controller to the E5700SG controller, using two optical cables and four of the eight
SFP+ transceivers.
Connect this port… To this port…
Interconnect port 1 on the E2800 controller Interconnect port 1 on the E5700SG controller
Interconnect port 2 on the E2800 controller Interconnect port 2 on the E5700SG controller
2. If you plan to use SANtricity System Manager, connect management port 1 (P1) on the E2800 controller
(the RJ-45 port on the left) to the management network for SANtricity System Manager, using an Ethernet
cable.
Do not use management port 2 (P2) on the E2800 controller (the RJ-45 port on the right). This port is
reserved for technical support.
3. If you plan to use the Admin Network for StorageGRID, connect management port 1 on the E5700SG
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controller (the RJ-45 port on the left) to the Admin Network, using an Ethernet cable.
If you plan to use active-backup network bond mode for the Admin Network, connect management port 2
on the E5700SG controller (the RJ-45 port on the right) to the Admin Network, using an Ethernet cable.
4. Connect the 10/25-GbE ports on the E5700SG controller to the appropriate network switches, using optical
cables and SFP+ or SFP28 transceivers.
All ports must use the same link speed. Install SFP+ transceivers if you plan to use 10-GbE
link speeds. Install SFP28 transceivers if you plan to use 25-GbE link speeds.
◦If you plan to use Fixed port bond mode (default), connect the ports to the StorageGRID Grid and
Client Networks, as shown in the table.
Port Connects to…
Port 1 Client Network (optional)
Port 2 Grid Network
Port 3 Client Network (optional)
Port 4 Grid Network
◦If you plan to use the Aggregate port bond mode, connect one or more of the network ports to one or
more switches. You should connect at least two of the four ports to avoid having a single point of
failure. If you use more than one switch for a single LACP bond, the switches must support MLAG or
equivalent.
Related information
Access StorageGRID Appliance Installer
Port bond modes for E5700SG controller ports
Connect power cords and apply power (SG5700)
When you apply power to the appliance, both controllers boot up.
What you’ll need
Both appliance power switches must be off before connecting power.
Risk of electrical shock — Before connecting the power cords, make sure that the two power
switches on the appliance are off.
Steps
1. Confirm that the two power switches on the appliance are off.
2. Connect the two power cords to the appliance.
3. Connect the two power cords to different power distribution units (PDUs) in the cabinet or rack.
4. Turn on the two power switches on the appliance.
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◦Do not turn off the power switches during the power-on process.
◦The fans are very loud when they first start up. The loud noise during start-up is normal.
5. After the controllers have booted up, check their seven-segment displays.
View SG5700 boot-up status codes
The seven-segment displays on each controller show status and error codes as the
appliance powers up.
About this task
The E2800 controller and the E5700SG controller display different statuses and error codes.
To understand what these codes mean, see the following resources:
Controller Reference
E2800 controller E5700 and E2800 System Monitoring Guide
Note: The codes listed for the E-Series E5700
controller do not apply to the E5700SG controller in
the appliance.
E5700SG controller “Status indicators on the E5700SG controller”
Steps
1. During boot-up, monitor progress by viewing the codes shown on the seven-segment displays.
◦The seven-segment display on the E2800 controller shows the repeating sequence OS, Sd, blank to
indicate that it is performing start-of-day processing.
◦The seven-segment display on the E5700SG controller shows a sequence of codes, ending with AA
and FF.
2. After the controllers have booted up, confirm the seven-segment displays show the following:
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Controller Seven-segment display
E2800 controller Shows 99, which is the default ID for an E-Series
controller shelf.
E5700SG controller Shows HO, followed by a repeating sequence of
two numbers.
HO -- IP address for Admin
Network -- IP address for Grid
Network HO
In the sequence, the first set of numbers is the
DHCP-assigned IP address for the controller’s
management port 1. This address is used to
connect the controller to the Admin Network for
StorageGRID. The second set of numbers is the
DHCP-assigned IP address used to connect the
appliance to the Grid Network for StorageGRID.
Note: If an IP address could not be assigned using
DHCP, 0.0.0.0 is displayed.
3. If the seven-segment displays show other values, see Troubleshoot hardware installation (SG5700) and
confirm you completed the installation steps correctly. If you are unable to resolve the problem, contact
technical support.
Related information
Status indicators on the E5700SG controller
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E5700 and E2800 System Monitoring Guide
Status indicators on E5700SG controller
The seven-segment display and the LEDs on the E5700SG controller show status and
error codes while the appliance powers up and while the hardware is initializing. You can
use these displays to determine status and troubleshoot errors.
After the StorageGRID Appliance Installer has started, you should periodically review the status indicators on
the E5700SG controller.
Display Description
1 Attention LED Amber: The controller is faulty and
requires operator attention, or the
installation script was not found.
Off: The controller is operating
normally.
2 Seven-segment display Shows a diagnostic code
Seven-segment display sequences
enable you to understand errors
and the operational state of the
appliance.
3 Expansion Port Attention LEDs Amber: These LEDs are always
amber (no link established)
because the appliance does not
use the expansion ports.
4 Host Port Link Status LEDs Green: The link is up.
Off: The link is down.
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Display Description
5 Ethernet Link State LEDs Green: A link is established.
Off: No link is established.
6 Ethernet Activity LEDs Green: The link between the
management port and the device to
which it is connected (such as an
Ethernet switch) is up.
Off: There is no link between the
controller and the connected
device.
Blinking Green: There is Ethernet
activity.
General boot-up codes
During boot-up or after a hard reset of the appliance, the following occurs:
1. The seven-segment display on the E5700SG controller shows a general sequence of codes that is not
specific to the controller. The general sequence ends with the codes AA and FF.
2. Boot-up codes that are specific to the E5700SG controller appear.
E5700SG controller boot-up codes
During a normal boot-up of the appliance, the seven-segment display on the E5700SG controller shows the
following codes in the order listed:
Code Indicates
HI The master boot script has started.
PP The system is checking to see if the FPGA needs to
be updated.
HP The system is checking to see if the 10/25-GbE
controller firmware needs to be updated.
RB The system is rebooting after applying firmware
updates.
FP The hardware subsystem firmware update checks
have been completed. Inter-controller communication
services are starting.
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Code Indicates
HE The system is awaiting connectivity with the E2800
controller and synchronizing with the SANtricity
operating system.
Note: If this boot procedure does not progress past
this stage, check the connections between the two
controllers.
HC The system is checking for existing StorageGRID
installation data.
HO The StorageGRID Appliance Installer is running.
HA StorageGRID is running.
E5700SG controller error codes
These codes represent error conditions that might be shown on the E5700SG controller as the appliance boots
up. Additional two-digit hexadecimal codes are displayed if specific low-level hardware errors occur. If any of
these codes persists for more than a second or two, or if you are unable to resolve the error by following one of
the prescribed troubleshooting procedures, contact technical support.
Code Indicates
22 No master boot record found on any boot device.
23 The internal flash disk is not connected.
2A, 2B Stuck bus, unable to read DIMM SPD data.
40 Invalid DIMMs.
41 Invalid DIMMs.
42 Memory test failed.
51 SPD reading failure.
92 to 96 PCI bus initialization.
A0 to A3 SATA drive initialization.
AB Alternate boot code.
AE Booting OS.
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Code Indicates
EA DDR4 training failed.
E8 No memory installed.
EU The installation script was not found.
EP Installation or communication with the E2800
controller has failed.
Related information
Troubleshoot hardware installation (SG5700)
NetApp Support
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