NetApp StorageGRID SD100 User manual

Troubleshoot hardware installation (SG100
and SG1000)
StorageGRID
NetApp
March 03, 2022
This PDF was generated from https://docs.netapp.com/us-en/storagegrid-116/sg100-1000/viewing-boot-
up-codes-for-appliance-sg100-and-sg1000.html on March 03, 2022. Always check docs.netapp.com for
the latest.

Table of Contents
Troubleshoot hardware installation (SG100 and SG1000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1
View boot-up codes for appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1
View error codes for appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê2
Hardware setup appears to hang (SG100 and SG1000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê5
Troubleshoot connection issues (SG100 and SG1000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê5
Reboot services appliance while StorageGRID Appliance Installer is running . . . . . . . . . . . . . . . . . . . . . . . . Ê6

Troubleshoot hardware installation (SG100 and
SG1000)
If you encounter issues during the installation, you might find it helpful to review
troubleshooting information related to hardware setup and connectivity issues.
View boot-up codes for appliance
When you apply power to the appliance, the BMC logs a series of boot-up codes. You
can view these codes on a graphical console that is connected to the BMC management
port.
What you’ll need
•You know how to access the BMC dashboard.
•If you want to use serial-over-LAN (SOL), you have experience using IPMI SOL console applications.
Steps
1. Select one of the following methods for viewing the boot-up codes for the appliance controller, and gather
the required equipment.
Method Required equipment
VGA console •VGA-capable monitor
•VGA cable
KVM •RJ-45 cable
Serial port •DB-9 serial cable
•Virtual serial terminal
SOL •Virtual serial terminal
2. If you are using a VGA console, perform these steps:
a. Connect a VGA-capable monitor to the VGA port on the back of the appliance.
b. View the codes displayed on the monitor.
3. If you are using BMC KVM, perform these steps:
a. Connect to the BMC management port and log into the BMC web interface.
b. Select Remote Control.
c. Launch the KVM.
d. View the codes on the virtual monitor.
4. If you are using a serial port and terminal, perform these steps:
a. Connect to the DB-9 serial port on the back of the appliance.
1

b. Use settings 115200 8-N-1.
c. View the codes printed over the serial terminal.
5. If you are using SOL, perform these steps:
a. Connect to the IPMI SOL using the BMC IP address and login credentials.
If you haven’t changed the BMC root account password, the factory-default value might
be "calvin".
ipmitool -I lanplus -H BMC_Port_IP -U root -P Password sol activate
b. View the codes on the virtual serial terminal.
6. Use the table to look up the codes for your appliance.
Code Indicates
HI The master boot script has started.
HP The system is checking to see if the network
interface card (NIC) firmware needs to be updated.
RB The system is rebooting after applying firmware
updates.
FP The hardware subsystem firmware update checks
have been completed. Inter-controller
communication services are starting.
HC The system is checking for existing StorageGRID
installation data.
HO The StorageGRID appliance is running.
HA StorageGRID is running.
Related information
Access BMC interface
View error codes for appliance
If a hardware error occurs when the appliance is booting up, the BMC logs an error code.
As required, you can view these error codes using the BMC interface, and then work with
technical support to resolve the issue.
What you’ll need
•You know how to access the BMC dashboard.
2

Steps
1. From the BMC dashboard, select BIOS POST Code.
2. Review the information displayed for Current Code and the Previous Code.
If any of the following error codes are shown, work with technical support to resolve the issue.
Code Indicates
0x0E Microcode not found
0x0F Microcode not loaded
0x50 Memory initialization error. Invalid memory type or
incompatible memory speed.
0x51 Memory initialization error. SPD reading has failed.
0x52 Memory initialization error. Invalid memory size or
memory modules do not match.
0x53 Memory initialization error. No usable memory
detected.
0x54 Unspecified memory initialization error
0x55 Memory not installed
0x56 Invalid CPU type or speed
0x57 CPU mismatch
0x58 CPU self-test failed, or possible CPU cache error
0x59 CPU micro-code is not found, or micro-code update
failed
0x5A Internal CPU error
0x5B Reset PPI is not available
0x5C PEI phase BMC self-test failure
0xD0 CPU initialization error
0xD1 North bridge initialization error
3

Code Indicates
0xD2 South bridge initialization error
0xD3 Some architectural protocols are not available
0xD4 PCI resource allocation error. Out of resources.
0xD5 No space for legacy option ROM
0xD6 No console output devices are found
0xD7 No console input devices are found
0xD8 Invalid password
0xD9 Error loading boot option (LoadImage returned
error)
0xDA Boot option failed (StartImage returned error)
0xDB Flash update failed
0xDC Reset protocol is not available
0xDD DXE phase BMC self-test failure
0xE8 MRC: ERR_NO_MEMORY
0xE9 MRC: ERR_LT_LOCK
0xEA MRC: ERR_DDR_INIT
0xEB MRC: ERR_MEM_TEST
0xEC MRC: ERR_VENDOR_SPECIFIC
0xED MRC: ERR_DIMM_COMPAT
0xEE MRC: ERR_MRC_COMPATIBILITY
0xEF MRC: ERR_MRC_STRUCT
0xF0 MRC: ERR_SET_VDD
4

Code Indicates
0xF1 MRC: ERR_IOT_MEM_BUFFER
0xF2 MRC: ERR_RC_INTERNAL
0xF3 MRC: ERR_INVALID_REG_ACCESS
0xF4 MRC: ERR_SET_MC_FREQ
0xF5 MRC: ERR_READ_MC_FREQ
0x70 MRC: ERR_DIMM_CHANNEL
0x74 MRC: ERR_BIST_CHECK
0xF6 MRC: ERR_SMBUS
0xF7 MRC: ERR_PCU
0xF8 MRC: ERR_NGN
0xF9 MRC: ERR_INTERLEAVE_FAILURE
Hardware setup appears to hang (SG100 and SG1000)
The StorageGRID Appliance Installer might not be available if hardware faults or cabling
errors prevent the appliance from completing its boot-up processing.
Steps
1. Review the LEDs on the appliance and the boot-up and error codes displayed in the BMC.
2. If you need help resolving an issue, contact technical support.
Related information
View boot-up codes for appliance
View error codes for appliance
Troubleshoot connection issues (SG100 and SG1000)
If you encounter connection issues during the StorageGRID appliance installation, you
should perform the corrective action steps listed.
5

Unable to connect to appliance
If you cannot connect to the services appliance, there might be a network issue, or the hardware installation
might not have been completed successfully.
Steps
1. Try to ping the appliance using the IP address for the appliance :
ping services_appliance_IP
2. If you receive no response from the ping, confirm you are using the correct IP address.
You can use the IP address of the appliance on the Grid Network, the Admin Network, or the Client
Network.
3. If the IP address is correct, check appliance cabling, QSFP or SFP transceivers, and the network setup.
4. If physical access to the appliance is available, you can use a direct connection to the permanent link-local
IP 169.254.0.1 to check controller networking configuration and update if necessary. For detailed
instructions, see step 2 in Access StorageGRID Appliance Installer.
If that does not resolve the issue, contact technical support.
5. If the ping was successful, open a web browser.
6. Enter the URL for the StorageGRID Appliance Installer:
https://appliances_controller_IP:8443
The Home page appears.
Reboot services appliance while StorageGRID Appliance
Installer is running
You might need to reboot the services appliance while the StorageGRID Appliance
Installer is running. For example, you might need to reboot the services appliance if the
installation fails.
About this task
This procedure only applies when the services appliance is running the StorageGRID Appliance Installer. Once
the installation is completed, this step no longer works because the StorageGRID Appliance Installer is no
longer available.
Steps
1. From the menu bar of the StorageGRID Appliance Installer, click Advanced > Reboot Controller.
The Reboot Controller page appears.
2. From the StorageGRID Appliance Installer, click Advanced > Reboot Controller, and then select one of
these options:
◦Select Reboot into StorageGRID to reboot the controller with the node rejoining the grid. Select this
option if you are done working in maintenance mode and are ready to return the node to normal
operation.
◦Select Reboot into Maintenance Mode to reboot the controller with the node remaining in
6

maintenance mode. (This option is available only when the controller is in maintenance mode.) Select
this option if there are additional maintenance operations you need to perform on the node before
rejoining the grid.
The services appliance is rebooted.
7

Copyright Information
Copyright © 2022 NetApp, Inc. All rights reserved. Printed in the U.S. No part of this document covered by
copyright may be reproduced in any form or by any means-graphic, electronic, or mechanical, including
photocopying, recording, taping, or storage in an electronic retrieval system- without prior written permission of
the copyright owner.
Software derived from copyrighted NetApp material is subject to the following license and disclaimer:
THIS SOFTWARE IS PROVIDED BY NETAPP “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY DISCLAIMED. IN NO EVENT SHALL
NETAPP BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE
GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
NetApp reserves the right to change any products described herein at any time, and without notice. NetApp
assumes no responsibility or liability arising from the use of products described herein, except as expressly
agreed to in writing by NetApp. The use or purchase of this product does not convey a license under any
patent rights, trademark rights, or any other intellectual property rights of NetApp.
The product described in this manual may be protected by one or more U.S. patents, foreign patents, or
pending applications.
RESTRICTED RIGHTS LEGEND: Use, duplication, or disclosure by the government is subject to restrictions
as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS
252.277-7103 (October 1988) and FAR 52-227-19 (June 1987).
Trademark Information
NETAPP, the NETAPP logo, and the marks listed at http://www.netapp.com/TM are trademarks of NetApp, Inc.
Other company and product names may be trademarks of their respective owners.
8