NetApp AltaVault Cloud Integrated Storage 4.1 Installation and maintenance instructions

NetApp® AltaVault Cloud Integrated Storage 4.1
Installation and Service Guide for Physical Appliances
NetApp, Inc.
495 East Java Drive
Sunnyvale, CA 94089
U.S.
Telephone: [phone]
Fax: + 1 [phone]
Support telephone: [phone]
Web: www.netapp.com
Feedback: [email protected]
Part number: 215-10477_B0
June 2017

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 3
Contents
Contents
Chapter 1 - NetApp AltaVault appliance setup preparation.................................................................... 7
Workflow diagram ............................................................................................................................................8
Site clearance requirements ..............................................................................................................................8
Environmental site system requirements..........................................................................................................9
Controller electrical requirements ....................................................................................................................9
Configuration worksheet ..................................................................................................................................9
Obtaining documentation and release notes ...................................................................................................10
Chapter 2 - Installing the controller chassis and shelves .................................................................... 11
Installations of controller chassis in two-post racks.......................................................................................11
Important considerations for successful installations..............................................................................11
Installing an AltaVault controller chassis in a two-post rack ..................................................................12
Installations of controller chassis in four-post racks ......................................................................................14
Important considerations for successful installations..............................................................................14
Installing an AltaVault controller chassis in a four-post rack..................................................................15
Installing disk shelves and disk drives ...........................................................................................................18
Installing additional preconfigured disk drives on a shelf.......................................................................18
Chapter 3 - Connecting the system ........................................................................................................ 19
Connecting the controller and the shelves......................................................................................................19
Supported cable configurations ...............................................................................................................22
Networking options for ports...................................................................................................................22
Cabling the controller to the AVA10S shelf....................................................................................................27
Connecting the controller to the networks......................................................................................................28
Connecting the controller to a computer ........................................................................................................28
Connecting the power and starting the system ...............................................................................................29
Chapter 4 - Deploying AltaVault ..............................................................................................................33
Running the AltaVault appliance CLI configuration wizard ..........................................................................33
Setting the Service Processor password .........................................................................................................34
Configuring the Service Processor for remote management ..........................................................................35
Validating remote access via the Service Processor .......................................................................................36
Next steps .......................................................................................................................................................37

4NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
Contents
Appendix A - Administrator’s configuration worksheet .......................................................................39
Configuration worksheet ................................................................................................................................39
Appendix B - System components .........................................................................................................43
AltaVault appliance components ....................................................................................................................43
System chassis specifications..................................................................................................................44
Supported expansion shelf models ..........................................................................................................44
Using LEDs to check the status of the system................................................................................................45
Field replaceable units ....................................................................................................................................49
Slot numbering and associated components............................................................................................49
Fan modules and their LEDs ..........................................................................................................................50
Power supplies and their LEDs ......................................................................................................................52
Power supply LED behaviors..................................................................................................................52
Controller components and their LEDs ..........................................................................................................54
Controller LED behaviors .......................................................................................................................54
Controller left side ports and LEDs.........................................................................................................55
Controller right side ports and LEDs.......................................................................................................56
Internal FRUs .................................................................................................................................................58
Appendix C - System maintenance.........................................................................................................59
Migrating data from a SteelStore appliance to an AltaVault appliance..........................................................60
Shutting down controllers...............................................................................................................................60
Replacing controllers......................................................................................................................................60
Shutting down and removing the controller from the chassis .................................................................61
Moving working FRUs from the controller.............................................................................................62
Reinstalling and connecting the controller in the chassis........................................................................63
Installing a controller in a chassis...................................................................................................................64
Replacing a controller chassis ........................................................................................................................65
Installing the chassis................................................................................................................................66
Hot-swapping controller fan modules ............................................................................................................67
Removing fan modules............................................................................................................................67
Installing fan modules .............................................................................................................................68
Hot-swapping controller power supplies ........................................................................................................70
Removing power supplies .......................................................................................................................70
Installing power supplies on a controller.................................................................................................71
Adding an additional RAID group to a configured appliance........................................................................73
Replacing internal FRUs ................................................................................................................................74
Replacing a boot device in a controller ..........................................................................................................75
Removing the boot device from the controller........................................................................................76
Installing a boot device............................................................................................................................77
Replacing system DIMMs ..............................................................................................................................79

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 5
Contents
Removing system DIMMs ......................................................................................................................79
Installing system DIMMs........................................................................................................................81
Replacing RAID controllers ...........................................................................................................................83
Replacing the RTC clock coin battery ............................................................................................................83
Removing an RTC battery.......................................................................................................................83
Installing an RTC battery.........................................................................................................................84
Disposing of batteries..............................................................................................................................85
Replacing a faulty hard disk drive on an AltaVault AVA400 or AVA800 appliance......................................86
Replacing disk shelf power supplies and other FRUs ....................................................................................86
Returning failed parts .....................................................................................................................................86
Disposing of batteries .....................................................................................................................................86
Copyright information..............................................................................................................................87
Trademark information.............................................................................................................................89
How to send your comments...................................................................................................................91
Index .......................................................................................................................................................... 93

6NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
Contents

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 7
CHAPTER 1 NetApp AltaVault appliance setup
preparation
This section provides a list of prerequisites for successfully installing the NetApp AltaVault appliance. It includes the
following sections:
“Workflow diagram” on page 8
“Site clearance requirements” on page 8
“Environmental site system requirements” on page 9
“Controller electrical requirements” on page 9
“Configuration worksheet” on page 9
“Obtaining documentation and release notes” on page 10

8 NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
NetApp AltaVault appliance setup preparation Workflow diagram
Workflow diagram
Use the workflow diagram below as a guide to setting up your system.
Site clearance requirements
When planning the site for installing an AltaVault system, you must allow sufficient clearance around the chassis. The
same clearances are required for two-post rack and four-post rack installations.
The following table summarizes the clearance requirements for proper airflow for system cooling and regular hardware
maintenance of a AltaVault system:
Clearance requirements Location Value
Airflow and cooling System front
System rear
6 inches (15.2 cm)
12 inches (30.5 cm)
Maintenance System front
System rear
30 inches (76.2 cm)
36 inches (91.4 cm)
Mount the controller chassis on the rack
Becom e fam iliar with system com ponents
Install the disk shelves on the rack
Prepare the site for installation
Power on the disk shelf, then, the controller
Set up the racks
Deploy the AltaVault Appliance
Review the docum entation for the system
Connect the controller to the network, computer, and shelves
Review the Administrator’s configuration worksheet

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 9
Environmental site system requirements NetApp AltaVault appliance setup preparation
Environmental site system requirements
The following table summarizes the environmental requirements for the normal operation of the AltaVault system:
Controller electrical requirements
The following table summarizes the electrical requirements for an AltaVault controller module in a single controller
per chassis configuration. It shows data for a single-controller configuration with one functioning power supply
(worst-case scenario) and the typical electrical requirements with two functioning power supplies:
Configuration worksheet
Use the configuration worksheet to note any information that you require for the AltaVault deployment, including:
“Appliance information” on page 39
“Cloud provider credentials and storage configuration” on page 39
“Network connectivity” on page 40
“Advance features” on page 41
Environmental tolerances Normal operating range
Operating temperature range 50 degrees F (10 degrees C) to 104degrees F (40degrees C)
Altitude 0 to 10,000 feet (0 to 3,048 m)
Relative humidity 20% to 80%, non-condensing
Specifications Number of power supply
units (PSU)
100 to 120 VAC 200 to 240 VAC
Input current (Amps) One PSU
Two PSU
4.55 A
3.86 A
2.49 A
2.33 A
Input Power (Watts) One PSU
Two PSU
610.06 W
488.32
577.29 W
481.13 W
Thermal output (British
Thermal Unit per hour)
One PSU
Two PSU
2082 BTU/Hr
1666 BTU/Hr
1970 BTU/Hr
1642 BTU/Hr

10 NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
NetApp AltaVault appliance setup preparation Obtaining documentation and release notes
Obtaining documentation and release notes
To obtain the most current versions of all NetApp documentation, including Release Notes, perform a search from the
NetApp Support site at https://mysupport.netapp.com.
The AltaVault documentation set includes the following:
NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
SAS Disk Shelves Installation and Service Guide for DS4243, DS2246, DS4486, and DS4246
NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Virtual Appliances
NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Cloud Appliances
NetApp AltaVault Cloud Integrated Storage Deployment Guide
NetApp AltaVault Cloud Integrated Storage User’s Guide
NetApp AltaVault Cloud Integrated Storage Command-Line Interface Reference Guide

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 11
CHAPTER 2 Installing the controller chassis and
shelves
This section provides information on installing an AltaVault Controller chassis and disk shelves in racks. It includes
the following sections:
“Installations of controller chassis in two-post racks” on page 11
“Installations of controller chassis in four-post racks” on page14
“Installing disk shelves and disk drives” on page 18
Installations of controller chassis in two-post racks
Install the AltaVault controller chassis in either a flush-mount or mid-mount position in a two-post rack. Use the two-
post telco tray kit for both flush-mount and mid-mount installations. For mid- mount installations, use the mid-mount
telco kit.
The controllers require 6U of rack space in addition to 4U for each shelf.
If you are installing multiple AltaVault systems and disk shelves, install them from the bottom to the top of the rack
for the best stability. For consistency with AltaVault system stacking and for stability, position the controller above the
storage stack as the storage stack is heavier than the controller.
Caution: If you are installing the controller chassis without using the mechanical lift, at least three people must be available to lift
the controller chassis.
Important considerations for successful installations
If you are installing the controller chassis in an equipment rack or NetApp cabinet, use a 4-post system. Do not use a
Telco mounting kit in this cabinet. The cabinet has custom equipment mounting rails for this application.
Verify that your site meets the electrical and power requirements of the AltaVault controller using the steps described
in the procedure, “Controller electrical requirements” on page 9.
Verify that the rack is in its permanent position and the placement allows for adequate clearance for airflow and
hardware maintenance using the steps described in the procedure, “Site clearance requirements” on page 8.

12 NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
Installing the controller chassis and shelves Installations of controller chassis in two-post racks
Ensure you have the following parts and tools available to mount the controller chassis in a two-post rack:
Two-post telco tray kit:
–A two-piece telco tray with left and right halves that attach to the back of the equipment rack to support the
back of the controller.
Mid-mount telco kit
–Two mid-mount mounting brackets
–Six M5 screws and star washers that attach the mid-mounting brackets to the sides of the controller
Bagged screws in the following sizes for mounting the two-piece telco tray and mid-mount brackets to the rack
–16 M5-0.8 x 20 Pilot screws
–16 M6-1 x 20 Pilot screws
–16 10-32 x.75 Pilot screws
–16 12-24 x.75 Pilot screws
Note: You do not need to use all the screws listed. Use the appropriate size screws that match the threading of the holes in your rack.
Installing an AltaVault controller chassis in a two-post rack
Use the instructions that follow to install your controller chassis in a two-post rack.
To install the AltaVault controller chassis in a two-post rack
1. Record the System Serial Number (SSN) of the controller you are installing.
The SSN label is on the metal lip just below port e0l and the maintenance port (wrench icon) on the controller as
shown in the illustration below. This number is used to uniquely identify the controller in the AltaVault Setup
Wizard during initial system setup.

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 13
Installations of controller chassis in two-post racks Installing the controller chassis and shelves
2. Identify components as described in this table:
3. Determine which holes in the two-post rack to install the telco tray. Ensure that you are using the same holes on
both posts of the rack.
4. Align the holes on the left-post of the two-post rack with the holes on the left half of the telco tray. Secure the telco
tray to the post with two mounting screws, of the appropriate size and type, that match the threading of your rack.
The following illustration displays the rear view of a post hole alignment of a two-post rack with the telco trays.
5. Identify components as described in this table:
6. For the right half of the telco tray installation, repeat Step 3 and Step 4.
7. Choose either a manual or lift installation:
If you are installing the controller chassis using a lift, do the following:
–For installing the controller chassis in a mid-mount position:
Align the screw holes on one side of the controller chassis with the screw holes on the mid-mounting bracket.
Secure the bracket to the chassis with M5 screws and star washers.
–For other mount positions:
Lift the controller chassis using the chassis handles and slide the chassis onto the telco tray.
Align the screw holes on one side of the controller chassis with the screw holes on the mid-mounting bracket.
Secure the bracket to the chassis with M5 screws and star washers.
Note: Do not over-tighten the screws when securing the equipment to the rack. Over-tightening screws can cause the mounting tabs
on the chassis to bend.
Component Description
1 SSN label
2 AltaVault controller module
Component Description
1 Telco tray

14 NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
Installing the controller chassis and shelves Installations of controller chassis in four-post racks
If you are installing the controller chassis manually, do the following:
–Ensure that at least three people are available to lift the chassis if you are installing the controller chassis
without using the mechanical lift.
–Lift the controller chassis using the chassis handles and slide it onto the telco tray.
–Secure the controller chassis to the rack using screws of the appropriate size and type that match the threading
of your rack.
Note: Do not over-tighten the screws when securing the equipment to the rack. Over- tightening the screws may cause the mounting
tabs on the chassis to bend.
8. If you are adding multiple AltaVault systems and disk shelves, repeat this procedure, as required, for each
controller chassis you are installing.
Note: If multiple AltaVaults are being installed, it is recommended to group each controller with its corresponding shelves to
maintain consistent cable lengths.
Installations of controller chassis in four-post racks
Use the four-post rail kit that ships with the controller to mount the controller chassis in a four-post rack. NetApp
recommends that you use the NetApp equipment rails in this application to be consistent with how AltaVault systems
are treated.
If you are installing multiple AltaVault systems and disk shelves, you should install them from the bottom to the top
of the rack for the best stability. For consistency with AltaVault system stacking and stability, position the controller
above the storage stack as the storage stack is heavier than the controller.
Caution: If you are installing the controller chassis without using the mechanical lift, at least three people must be available to lift
the controller.
Important considerations for successful installations
Use the NetApp equipment rails that come with the controller in this application to be consistent with how AltaVault
systems are treated.
If you are installing the controller chassis in an equipment rack or NetApp cabinet, use the NetApp equipment rails in
this application to be consistent with how AltaVault systems are treated.
Verify that your site meets the electrical and power requirements of the controller using the steps described in the
procedure, “Controller electrical requirements” on page 9.

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 15
Installations of controller chassis in four-post racks Installing the controller chassis and shelves
Verify the rack is in its permanent position and the placement allows for adequate clearance for airflow and
hardware maintenance using the steps described in the procedure,
“Site clearance requirements” on page 8.
Note: If you are installing the equipment in a non-NetApp system cabinet, you must calculate the thermal output of your equipment
and compare the results against the target system cabinet’s thermal rating. You may need to remove the system cabinet doors to
improve airflow through the system cabinet. See your system cabinet manufacturer’s guide for thermal rating information.
NetApp recommends using the NetApp kit for non-NetApp four-post racks that includes the following:
One set of left-side rails and one set of right-side rails for four-post mounting
Bagged screws in the following sizes:
–16 M5-0.8 x 20 Pilot screws
–16 M6-1 x 20 Pilot screws
–16 10-32 x.75 Pilot screws
–16 12-24 x.75 Pilot screws
Bagged clip nuts in the following sizes:
–16 10-32 clip nuts
–16 12-24 clip nuts
–16 M5 clip nuts
–16 M6 clip nuts
Clip nut tool
Note: The vast majority of four-post racks use square hole EIA posts, in which case, you need only to match the screw and clip nut
threading. For prethreaded posts, the appropriate screw threading must be verified. Clip nuts are not used on these racks.
Installing an AltaVault controller chassis in a four-post rack
Use the instructions that follow to install your controller chassis in a four-post rack.
To install AltaVault controller chassis in a four-post rack
1. Record the System Serial Number (SSN) of the controller you are installing.

16 NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
Installing the controller chassis and shelves Installations of controller chassis in four-post racks
The SSN label is on the metal lip just below port e0l and the maintenance port (wrench icon) on the controller as
shown in the illustration below. This number is used to uniquely identify the controller in the AltaVault Setup
Wizard during initial system setup.
2. Identify components as described in this table.:
3. Determine the appropriate screw and clip nut size for your four-post rack.
4. Install the clip nuts on the left-side and right-side rails using the clip nut tool.
Note: You must install a minimum of four clip nuts per rail, at least two on the front and two on the rear side of each rail, except for
NetApp cabinets, where a single screw is used per rail.
5. Locate the position the rail will occupy when installed, on the right rear of the four-post rack.
Note: When possible, install the equipment from the bottom of the rack up, so that you can use the equipment underneath as a guide
for installing the next set of rails. Place controllers in the rack no higher than eye level so that the LED lights can be easily seen.
6. Hold one of the rails against the rear post and center the square holes of the rail with the center of the mounting
holes (square or round) of the rack post. This ensures that when you install the equipment, the oblong holes on the
equipment mounting flanges or tabs align with the clip nuts on the rack post.
7. Secure the rail to the rear post, using the appropriate size and type mounting screws matching the threading of your
equipment rack.
Component Description
1 SSN label
2 AltaVault controller module

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 17
Installations of controller chassis in four-post racks Installing the controller chassis and shelves
8. Slide the front of the rail to the front post of the rack and center the square holes of the rail with the center of the
mounting holes (square or round) of the rack post.
9. Secure the rail to the front post, using the appropriate size and type mounting screws matching the threading of
your equipment rack.
10. Repeat Step 4 through Step 8 for the left rail.
The following image illustrates the process of installing the rails in a four-post rack.
11. If you are installing the controller chassis using a lift, go to Step 12. If you are installing the controller chassis
manually, at least three people must be available to lift the controller chassis.
12. Lift the controller chassis using the chassis handles and slide it onto the rail assemblies.
13. Use screws of the appropriate size and type that match the threading of your rack, to secure the controller chassis
to the rack.
14. If you are adding multiple AltaVault systems and disk shelves, repeat this procedure for each controller chassis
you are installing. If you are installing multiple AltaVaults, NetApp recommends grouping each controller with its
corresponding shelves to maintain consistent cable lengths.

18 NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
Installing the controller chassis and shelves Installing disk shelves and disk drives
Installing disk shelves and disk drives
For instructions on installing the AVA10S shelves, and for general safety guidelines, see the guide, SAS Disk Shelves
Installation and Service Guide for DS4243, DS2246, DS4486, and DS4246. The AltaVault AVA10S shelf is identical
to the DS4246 disk shelf.
You can add a new AVA10S shelf to a configured and running AVA400 or AVA800 appliance. The maximum number
of supported shelves is three for the AVA400 and four for the AVA800 models.
Installing additional preconfigured disk drives on a shelf
The AltaVault appliance can accept additional packs of disks into added AVA10S shelves of the appliance. The
following steps apply when installing a newly preconfigured 12-pack of disk drives into the shelf. If you are installing
two sets of 12-pack disk drives, install the entire 12-pack disk drives in either in the top half of the rack, which are slots
0 - 11, or the bottom half of the rack, which are slots 12-23. Do not mix up the disks of a disk pack between the top
and bottom halves of the rack as they are preconfigured as a group.
To install a new set of preconfigured 12-pack disk drives into a shelf
1. Login to the AltaVault Command Line Interface (CLI).
2. Issue the following commands:
enable
config t
show raidgroups
3. From the output of the above command, look for the newly added RAID group which should be indicated with a
message “raidgroup import <vd_id>”, where <vd_id> is the identifier of the new RAID group.
4. Issue the command to add the new disk pack to the AltaVault appliance: raidgroup import <vd_id>
5. Reissue the command below to verify the RAID group was imported successfully: show raidgroups
For information on replacing a faulty disk drive, see “Replacing a faulty hard disk drive on an AltaVault AVA400 or
AVA800 appliance” on page 86.

NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances 19
CHAPTER 3 Connecting the system
This section provides information about connecting the cabling for the controller and the shelf and starting the system.
It includes the following sections:
“Connecting the controller and the shelves” on page 19
“Cabling the controller to the AVA10S shelf” on page 27
“Connecting the controller to the networks” on page 28
“Connecting the controller to a computer” on page 28
“Connecting the power and starting the system” on page 29
Connecting the controller and the shelves
You can connect the AltaVault AVA400 to up to three shelves and the AVA800 model can connect to up to four shelves.
The AltaVault controller and AVA10S disk shelves connect using a cable that contains a Mini-SAS cable connector on
one end (below) and a QSFP cable connector on the other end. Each connector connects a Mini-SAS cable connector
to a Mini-SAS HD port located on a RAID controllers on the back of the AltaVault appliance. The QSFP cable
connector at the other end of the cable connects to one of the QSFP ports on the back of an AVA10S shelf.
Note: AltaVault systems have a unique cabling configuration; you must cable the system in the supported configuration for optimal
system performance.

20 NetApp AltaVault Cloud Integrated Storage Installation and Service Guide for Physical Appliances
Connecting the system Connecting the controller and the shelves
The following table displays AltaVault components and descriptions:
The following image is a QSFP cable connector and connects to a QSFP port on the rear of the disk shelf.
The following table displays AltaVault components and descriptions:
Altavault systems support controller to shelf cables (with mini SAS/QSFP connectors) in 1, 2, and 3 meter lengths.
Shelf to shelf cables (QSFP/QSFP connectors) are supported in 0.5, 1, 2, 3, and 5 meter lengths.
Component Description
1 Mini-SAS cable connector
2 Latch release
Component Description
1 QSFP cable connector
2 Latch release