NetComm Freshtel NB9 User manual

2 NB9/NB9W ADSL2+ VoIP Router
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Contents
Overview ............................................................................................................ 3
NB9/NB9W Package Contents ........................................................................... 4
Selected terminology used in this manual .......................................................... 5
Minimum System Requirements: ...................................................................... 6
Do I need a micro filter? .................................................................................. 7
Filters and Multi-purpose Gateways ................................................................... 7
Getting to Know the NB9/NB9W ............................................................................ 8
LED Indicators ............................................................................................... 8
Default Settings ........................................................................................... 10
Restore Factory Default Setting ...................................................................... 11
Connecting the NB9/NB9W ................................................................................ 12
1. Connecting the Cables ............................................................................... 13
2. Establishing an ADSL connection via PPPoE ................................................... 14
3. Establishing your Wireless Connection (for NB9W only) .................................. 16
4. Setting up your VoIP account ...................................................................... 17
Appendix A: Glossary ......................................................................................... 20
Appendix B: Cable Information ............................................................................ 28
Appendix C: Registration and Warranty Information .............................................. 30
VERY IMPORTANT NOTE:
The NB9/NB9W is equipped with an automatic ‘back-up’ telephone line
which will connect you to the emergency operator when 000 is dialled on
the handset. For this feature to function correctly, you need a functioning
telephone line and that line needs to be correctly connected to the
NB9/NB9W’s line port. NetComm will not be liable to any person for any
expenses, losses, damages or costs if the emergency operator cannot
be reached for any reason beyond NetComm’s control, including but not
limited to the non-existent or incorrect connection of the telephone line
to the NB9/NB9W; faults in line cords, plugs or other cabling/exchange
faults; lightning strikes disabling the NB9/NB9W line circuits; the user
disabling the LifeLine support in the NB9/NB9W advanced features;
problems with the user’s handset or damage caused to the NB9/NB9W
by it; the user not having a valid account with the telephone service
providers for a regular telephone service; and the ‘000’ service being
congested or not operational.

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Overview
Thank you for purchasing the NetComm NB9/NB9W ADSL2+ VoIP Router. NetComm is proud to
introduce this entirely new class of all-in-one device incorporating ADSL2+, VoIP and Wireless in
a single compact unit. The NB9/NB9W is truly a ‘broadband communications gateway’ that, when
attached to the appropriate ISP services, will enable multiple broadband communications streams to
run concurrently into your home or office. Data and voice services can be delivered and distributed
to multiple PCs at the same time, while the gateway can be managed via ‘Quality of Service’ (QoS)
controls to ensure that priority is given to voice traffic, or to the traffic of your choice.
The VoIP ‘terminal adaptor’ capability enables you to connect existing telephones to the device
to make inexpensive or free VoIP phone calls to any destination, while simultaneously providing
internet connectivity for multiple computers.
Let’s look at some of the capabilities offered by the NB9/NB9W in brief:
ADSL Broadband The NB9/NB9W offers the next generation of
broadband ADSL technology with ADSL2/2+, which
boosts ADSL’s performance significantly, improves
interoperability, and supports new applications,
services and deployment conditions.
VoIP The NB9/NB9W connects one or two analogue
telephones to a VoIP service as well as providing a
through connection for your existing landline. The
two Phone (FXS) ports even allow two separate VoIP
numbers with a VoIP Service Provider (VSP). The
PSTN Line (FXO) port provides telephone back-up
should your VSP or ADSL services or power to the
NB9/NB9W fail.
Wireless (NBW only) In addition to fast, standard 802.11g-based wireless,
the NB9W incorporates Broadcom’s state-of-the-
art XPress and Afterburner technology to radically
improve the performance of wirelessly-connected
devices.
QoS With the addition of bandwidth-hungry applications
to the SOHO/Home network the NB9/NB9W has
not overlooked one of the most important features
for a home Internet gateway – Quality of Service
(QoS) The QoS implementation in the NB9/NB9W
is extremely sophisticated allowing you to prioritise
data on your network according to rules you make.

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NB9/NB9W Package Contents
Your NB9/NB9W contains the following items:
• Power Supply
• 2 x RJ11 ADSL Line Connection Cable
• RJ4 Cat 5 Ethernet cable
• Installation CD
• Package Contents List and Quick Start Guide
• NB9 OR NB9W Broadband Communications
Gateway (both models shown)

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Selected terminology used in this manual
POTS A telephone line used for a standard phone-line and service will be
referred to as POTS (=Plain Old Telephone Service)
Pass-through Line The line that connects the NB9/NB9W to a POTS line may be
referred to as a pass-through line
RJ11 Telephone cables may be referred to as RJ11 which is the format of
the connection plug used for telephones
Ethernet Local area network traffic will be carried by standard Category 5
cable referred to as Ethernet
RJ45 Ethernet cables may also be referred to as ‘RJ45’ which is the format
of the connection plug used for network devices
LAN Local Area Network
WLAN Wireless Local Area Network
VSP VoIP Service provider
For further terminology, see the Glossary appendix.

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Minimum System Requirements:
Different aspects of the NB9/NB9W have different requirements, so let’s look at them in turn. We’ll
start with your computer, which ought to match the following requirements if you are to enjoy the
benefits of a high-speed ADSL connection and use of VoIP and Wireless Networking.
PC Requirements:
• Any computer running Windows 98/2000/Me/XP or Macintosh OSX
• Ethernet or Wireless Network card
• CD-ROM drive
• Web browser e.g.
• Internet Explorer 5.1 (or better)
• Netscape Navigator
• Mozilla FireFox 1.0.4
ADSL Requirement:
• ADSL broadband connection to an ISP (Internet Service Provider)
• ADSL Splitter/Filter (see below for details)
Note: Connection at ADSL2 or 2+ rate depends on the service offered by your
ISP; the device will operate at standard ADSL rates in the absence of the
2 or 2+ service. Consult your ISP for details.
VoIP Requirements:
• One or two telephone handsets for VoIP service
Note: The NB9/NB9W serves as an Analogue Terminal Adaptor so any touch-
tone phone may be used for VoIP services.
• Account with a VoIP Service Provider (VSP) including relevant account details
Wireless Requirements (for NB9W only):
• Wireless Network Interface Card (NIC) for each intended computer

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Do I need a micro filter?
Micro filters are used to prevent interference between phones and fax machines, and your ADSL
service. If your ADSL-enabled phone line is being used with any equipment other than your ADSL
Modem then you will need to use one Micro filter for each phone device in use. Telephones and/or
facsimiles in other rooms that are using the same line will also require Microfilters. The following
diagram gives an example of connecting your ADSL Modem/ Router using a Microfilter. A suitable
Microfilter can be purchased from NetComm or your Service Provider, if required.
A central splitter may be installed with your ADSL service or when your current phone line is
upgraded to ADSL. If your telephone line is already split you will not need to use a Microfilter on
each device.- Check with your ADSL or phone service provider if you are unsure as to whether a
splitter is installed at your premises.
Filters and Multi-purpose Gateways
The multi-purpose ADSL/VoIP gateway uses a different filter configuration to an ADSL modem/
router. With the NB9/NB9W, an in-line splitter is placed between a non-filtered telephone outlet
and the NB9/NB9W. One RJ11 cable is then connected from the splitter’s ‘Line’ port TO the NB9/
NB9W LINE port. Another is connected from the splitters ‘ADSL’ port to the NB9/NB9W ADSL
port. This is to allow the ‘pass-through’ line to connect via the POTS if necessary.
If the premises into which the NB9/NB9W is to be used already has a central line-splitter installed,
then one line should be connected from the LINE port of the NB9/NB9W to an unfiltered, POTS
telephone point, and another line should be connected from the ADSL port to and ADSL-ready
telephone point.

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Getting to Know the NB9/NB9W
It is recommended that you take a moment to acquaint yourself with
the indicator lights, ports and default settings of the
NB9/NB9W prior to commencing
with installation.
LED Indicators
LED Colour Mode Function
POWER Green On The router is powered up
Off The router is powered down
ADSL Green On The ADSL Link is established
Off The ADSL Link is not
established
Green Blink The ADSL line is training or
traffic is passing through
LINE Green On FXO (Pass through) Line is off
hook
Off FXO Line is on hook
PHONE1 Green On FXS (VoIP) Phone 1 is off hook
Off FXS Phone 1 is on hook
PHONE2 Green On FXS Phone 2 is off hook
Off FXS Phone 2 is on hook
LAN 1x ~4x Green On Ethernet link is established
Off Ethernet link is not established
Green Blink Data transmitting/receiving over
Ethernet
NB9W only
WLAN Green On Wireless module is ready
Off Wireless module is not installed
Green Blink Data transmitting/receiving over
Wireless
WLAN ACC Not currently operational Available in a future release

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Back Panel Ports
Port Name Function
WLAN ACC (for NB9W only) Not operational. Will be available in a future release.
Antenna (for NB9W only) Wireless LAN antenna.
4 x LAN 4 x 10/100 Base-T Ethernet jack (RJ-45) to connect
to your Ethernet Network card or Ethernet Hub /
Switch.
ADSL Telephone jack (RJ-11) to connect to your Telephone
Wall Socket (ADSL line).
Line Telephone jack (RJ-11) to connect to your Telephone
Wall Socket (note you will require an in-line splitter
to split your telephone line if one wall point is used
for both your ADSL and telephone service).
Power Connect the power adaptor that comes with your
NB9/NB9W.
Reset Reset button. Depress for 10 seconds to return your
NB9/NB9W to its default settings.
On / Off Switch to power on / off your NB9/NB9W

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Default Settings
The following are the default LAN (Local Area Network), WAN (Wide Area Network) and WLAN
(Wireless LAN) settings.
LAN (Management)
• Static IP Address: 192.168.1.1;
• Subnet Mask: 255.255.255.0;
• Default Gateway: blank;
WAN (Internet)
• Empty: Once you have run through ‘ADSL Quick Setup’ you will have a saved WAN
connection;
• Default connection type: PPPoE (most common for Australian ISPs);
• VPI / VCI: 8 / 35;
Modem Access
• Username: admin
• Password: admin

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Restore Factory Default Setting
Restore Factory Defaults will reset the NB9/NB9W to its factory default configuration. Occasions
may present themselves where you need to restore the factory defaults on your NB9/NB9W such as:
• You have lost your username and password and are unable to login to your NB9/
NB9W’s web configuration page;
• You have purchased your NB9/NB9W from someone else and need to reconfigure the
device to work with your ISP;
• You are asked to perform a factory reset by NetComm Support staff
In order to restore your NB9/NB9W to its factory default settings, please follow these steps:
• Ensure that your NB9/NB9W is powered on (for at least 10 seconds);
• Use a paper clip or a pencil tip to depress the reset button for ten seconds and release. At
this point, the reset is in progress. Do not power off the unit at this point;
• When indicator lights return to steady green, reset is complete. The default settings are
now restored. The entire process takes about 45 seconds to complete;
• Once you have reset your NB9/NB9W to its default settings you will be able to access
the device’s configuration web interface using http://192.168.1.1 with username ‘admin’
and password ‘admin’;

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Connecting the NB9/NB9W
The diagram below shows you how to connect the NB9/NB9W to your PC, ADSL and POTS
service.
The initial set-up is required regardless of whether you wish to use ADSL, VoIP, Wireless, only one,
or any combination of these.
The order in which set-up will be explained is:
1. Connecting the cables between NB9/NB9W, PC and telephone(s) and power on
2. Establish ADSL connection
3. Set up Wireless (for NB9W only)
4. Set up VoIP

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1. Connecting the Cables
Note: If you wish to link to the NB9W wirelessly at the outset, see Establishing
a Wireless Connection below.
1. Connect your PC using Ethernet cable to one of the LAN ports of your NB9/NB9W;
2. Connect the POTS pass-through line ;
i. Connect POTS telephone line FROM telephone wall-socket TO rear port on splitter
called LINE;
ii. Connect one end of the NB9/NB9W’s RJ11 (telephone) cable to PHONE port of the
splitter;
iii. Connect the other end to the LINE port on NB9/NB9W;
3. Connect the ADLS service - connect one end of the second accompanying RJ11 cable to
the ADSL port of the splitter and connect the other end to the ADSL port of the NB9/
NB9W;
4. Connect the power cable to the Power socket and plug into a power source;
5. Switch your NB9/NB9W on using the switch on the rear of the device;
6. Switch on your PC.
Make sure the LAN LED (light) on your NB9/NB9W is on, which indicates that network function is
active.
Note that the pass-through service is provided as a back-up and that calls made through this line are
not the same VoIP calls and will be subject to normal telecommunications charges.
The next section explains how to establish your ADSL connection to the Internet.

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2. Establishing an ADSL connection via PPPoE
Having physically connected your NB9/NB9W, the next step is to establish your ADSL connection
to the Internet, via your ISP.
Nearly all Australian ISPs connect their clients via a standard method called PPPoE (Point-to-Point
Protocol over Ethernet). Your NB9/NB9W has a ‘Quick Setup’ page configured for easy access via
PPPoE, so all you need do is enter the Username and Password issued by your ISP, click the ‘Save
& Connect’ button and connection will follow. This sequence will be explained here.
Note: If you are not using a PPPoE connection type, then consult the section
under Advanced>WAN for details of choosing another connection type
(e.g. PPPoA, Static, Bridge, etc.). If unsure, follow the steps in this
section first.
At this point you must have your NB9/NB9W connected according to Section 1, above, with your
PC connected to the NB9/NB9W via Ethernet cable (or wireless link for NB9W only). You must
also have your ISP-supplied username and password on hand.
1. For Windows users, insert the accompanying CD into your CD-ROM drive. An autorun
screen should appear. Click the ‘Configure NB9/NB9W’ button;
Note: If you do not have a CD-ROM or are running a non-Windows OS, you
can access the NB9/NB9W Configuration page by opening a web
browser and entering http://192.168.1.1 into the Address / Location field.
If you are not able to access the login screen by this means, go to the
section titled ‘Computer Hardware Configuration’ for instructions and
come back here when this is completed. Otherwise, proceed to next.
2. Enter the username ‘admin’ and password ‘admin’ and click ‘OK’;
3. The following web page is displayed:
4. Enter your PPPoE Username and PPPoE Password and click the Save & Connect. The
NB9/NB9W will apply all of the settings in approximately 2 minutes.

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5. After trying to connect the WAN Setup Summary screen appears:
6. Click on Save/Reboot and close browser window;
7. After Save/Reboot, close Browser Window and wait for several minutes. Then re-open
Browser Window and log in to the NB9/NB9W again following steps 1-2 above. You
will then see the Basic>Home page indicating your ADSL service is connected. Proceed
to cofigure VoIP and Wireless, if required.

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3. Establishing your Wireless Connection (for NB9W only)
Wireless networking provides an alternative connection to using Ethernet cable. Wireless access is
enabled by default on your NB9W with the following default settings:
• Wireless network name (SSID): ‘wireless’;
• Security: WEP (64-bit) HEX key: ‘a1b2c3d4e5’;
Note: For advanced wireless settings of your NB9W refer to the User Guide
included on your NB9/NB9W CD ROM.
If you have a wireless Ethernet card on your PC, you can connect to your NB9W by following these
steps:
1. Connect the NB9W as in the diagram above, except for Point 1;
2. Enable the wireless connectivity of your PC;
3. Search for available wireless networks;
4. The default name (SSID) of the NB9W’s wireless network, ‘wireless’, will appear;
5. Connect to the SSID ‘wireless’ and when prompted, enter the default HEX password
which is A1B2C3D4E5;
6. Proceed with ‘Establishing an ADSL link via PPPoE’ above.

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4. Setting up your VoIP account
Once you have successfully connected to the Internet you are ready to setup your VoIP account to
start making telephone calls over the Internet. This section will deal with setting up a single VoIP
account with standard settings.
Note: Make sure you get all your necessary VoIP account details from your
VSP (VoIP Service Provider) before you begin. These details are not
your ADSL User Name and Password.
Your VoIP checklist includes:
• VoIP account username (known as ‘Auth. ID’ in your NB9/NB9W);
• VoIP account password (known as ‘Auth. Password’ in your NB9/NB9W);
• SIP Proxy Server IP address;
• SIP Proxy Port;
• SIP Proxy Domain;
• Register Expire Time.
Once you have the above settings (crucial ones being Auth. ID, Auth. Password and SIP proxy) you
are ready to start setting up your VoIP service on your NB9/NB9W.
1. If you are not already logged into your NB9/NB9W, open a web browser and navigate
to http://192.168.1.1 and login with the NB9/NB9W username & password (admin /
admin);

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2. Click on ‘Voice’ to access the VoIP setup page;
3. Interface Name: Don’t change the ‘Interface name’ setting;
4. Preferred codec: The preferred codec is set to ‘none’ which means your NB9/NB9W
will choose the correct codec when communicating with your SIP proxy from your VSP
(VoIP Service Provider);
5. Preferred ptime: The ‘Preferred ptime’ is the time delay (milliseconds) between voice
packets sent. Do not change this value unless your VSP has asked you to;
6. SIP Proxy: Enter the SIP Proxy IP address (issued by your VSP);
7. SIP Proxy Port: The default is port 5060, but your VSP may ask you to change this;
8. SIP Proxy Domain: In most cases this is the same value as the SIP Proxy IP address
(check with your VSP if unsure);
9. Register Expire Time: Default is 180 seconds. Don’t change this value unless your VSP
instructs you to;

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10. DispName: This is the user-defined ‘extension number’ that will display on the other
phone connected to the NB9/NB9W;
11. VoIP Phone Number: issued by VSP
12. AuthID: same as above
13. Auth. Password: VoIP password issued by VSP
14. Once VoIP settings have been entered, click on Apply and Save all VoIP Parameters.
15. Once your SIP client has started, click on the ‘Basic > Home’ to see what the status of
your Voice service is:
16. Pick up your telephone, make sure you have dial tone and can make a call.
Note: If you experience any failure in setting up your VoIP, please refer to the
User Guide included on your CD ROM for more information.

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Appendix A: Glossary
10BASE-T A designation for the type of wiring used by Ethernet
networks with a data rate of 10 Mbps. Also known as
Category 3 (CAT 3) wiring. See also data rate, Ethernet.
100BASE-T A designation for the type of wiring used by Ethernet
networks with a data rate of 100 Mbps. Also known as
Category 5 (CAT 5) wiring. See also data rate, Ethernet.
ADSL Asymmetric Digital Subscriber Line. The most commonly
deployed type of DSL for home users. The term asym-
metrical refers to its unequal data rates for download-
ing and uploading (the download rate is higher than the
upload rate). The asymmetrical rates benefit home users
because they typically download much more data from
the Internet than they upload.
analog Of data, having a form is analogous to the data’s origi-
nal waveform. The voice component in DSL is an analog
signal. See also digital.
ATM Asynchronous Transfer Mode A standard for high-speed
transmission of data, text, voice, and video, widely used
within the Internet. ATM data rates range from 45 Mbps
to 2.5 Gbps. See also data rate.
authenticate To verify a user’s identity, such as by prompting for a
password.
binary The “base two” system of numbers, that uses only two
digits, 0 and 1, to represent all numbers. In binary, the
number 1 is written as 1, 2 as 10, 3 as 11, 4 as 100, etc.
Although expressed as decimal numbers for convenience,
IP addresses in actual use are binary numbers; e.g., the
IP address 209.191.4.240 is 11010001.10111111.000001
00.11110000 in binary. See also bit, IP address, network
mask.
bit Short for “binary digit,” a bit is a number that can have
two values, 0 or 1. See also binary.
bps bits per second
bridging Passing data from your network to your ISP and vice
versa using the hardware addresses of the devices at
each location. Bridging contrasts with routing, which can
add more intelligence to data transfers by using network
addresses instead. The My ADSL Modem can perform
both routing and bridging. Typically, when both functions
are enabled, the device routes IP data and bridges all
other types of data. See also routing.
broadband A telecommunications technology that can send different
types of data over the same medium. DSL is a broadband
technology.
Broadcast To send data to all computers on a network.