NetComm NTC-6000 SERIES User manual

USER GUIDE
NETCOMM CALLDIRECT™ SERIES
Industrial HSPA Cellular Routers NTC-6000 SERIES

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Preface
This manual provides information relating to the installation, operation, and application of this device. The individual reading this manual is
presumed to have a basic understanding of telecommunications terminology and concepts.
If you nd the product to be broken or malfunctioning, please contact technical support for immediate service by email at
[e-mail]
For product updates, new product releases, manual revisions, or software upgrades, please visit our website at
www.netcomm-commercial.com.au
Important Safety Instructions
With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are recommended:
Do not use or install this product near water to avoid re or shock hazard. For example, near a bathtub, kitchen sink, laundry tub, or
near a swimming pool. Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).
Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its path and no
heavy items should be placed on the cord. In addition, do not walk on, step on or mistreat the cord.
To safeguard the equipment against overheating, make sure that all openings in the unit that offer exposure to air are unobstructed.
WARNING
• Disconnect the power line from the device before servicing.
Copyright
Copyright©2011 NetComm Limited. All rights reserved. The information contained herein is proprietary to NetComm Limited. No part of this
document may be translated, transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Limited.
NOTE: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this router can be recycled in accordance with regionally
established regulations. Never dispose of this electronic equipment along with your household waste. You may be subject to penalties or
sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
Revision History
Level Date History
1.0 June 2010 Internal Release Version (FW 1.52)
2.0 November 2010 Initial Public Release (FW v1.57)
2.1 February 2011 Update - GPS and modem conguration (FW v1.7.0)
2.2 June 2011 Update - SMS Tools conguration (FW v1.7.1.5)

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Table of Contents
Introduction ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������5
1.1 Hardware overview....................................................................................................................................................................................................6
Conguring your Router�����������������������������������������������������������������������������������������������������������������������������������������������������������������������������9
2.1 Inserting the SIM card ...............................................................................................................................................................................................9
2.2 Setting up the cellular router......................................................................................................................................................................................9
2.3 Preparing your computer.........................................................................................................................................................................................10
2.4 Accessing your router’s conguration pages............................................................................................................................................................14
2.5 Unlocking the SIM...................................................................................................................................................................................................15
Band / Provider Selection ������������������������������������������������������������������������������������������������������������������������������������������������������������������������20
3.1 Locking to a specic band ......................................................................................................................................................................................20
3.2 Choosing your provider manually.............................................................................................................................................................................20
How to Establish a Connection to the Cellular Network ������������������������������������������������������������������������������������������������������������������������21
4.1 Initiating a PPP connection directly from the router..................................................................................................................................................21
4.2 Initiating a connection using the router in transparent PPPoE mode .......................................................................................................................23
5Ethernet Related Commands�����������������������������������������������������������������������������������������������������������������������������������������������������������������24
5.1 How to congure the Ethernet IP address ...............................................................................................................................................................24
5.2 How to congure DNS Masquerading .....................................................................................................................................................................24
5.3 How to congure the DHCP Server.........................................................................................................................................................................24
5.4 How to congure your device’s IP address manually (no DHCP) .............................................................................................................................26
Virtual Private Networks���������������������������������������������������������������������������������������������������������������������������������������������������������������������������27
6.1 How to congure a PPTP / GRE connection .............................................................................................................................................................27
Routing Conguration ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������30
7.1 Conguring Static Routes .........................................................................................................................................................................................30
7.2 How to congure RIP................................................................................................................................................................................................31
7.3 How to congure VRRP ............................................................................................................................................................................................31
7.4 NAT conguration .....................................................................................................................................................................................................32
Services Features�������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������34
8.1 How to congure the dynamic DNS client .................................................................................................................................................................34
8.2 How to congure SNMP ...........................................................................................................................................................................................34
8.3 How to congure NTP ..............................................................................................................................................................................................35
8.4 How to congure the Periodic Ping Reset Monitor ....................................................................................................................................................35
8.5 How to congure a Periodic Reset Timer ..................................................................................................................................................................36
8.6 How to congure the modem ...................................................................................................................................................................................36
8.7 GPS..........................................................................................................................................................................................................................37
SMS Tools�������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������39
9.1 SMS Tools Setup ......................................................................................................................................................................................................40
9.2 SMS Conguration for Redirection ............................................................................................................................................................................41
9.3 SMS Conguration for Remote Diagnostics ..............................................................................................................................................................41
9.4 New Message...........................................................................................................................................................................................................41
9.5 Inbox/Outbox ............................................................................................................................................................................................................42
9.6 Diagnostics and Command Execution Setup ............................................................................................................................................................42
9.7 Security ....................................................................................................................................................................................................................44
9.8 SMS Command format.............................................................................................................................................................................................44
9.9 Replies......................................................................................................................................................................................................................44
9.10List of valid commands (which can be used in conjunction with the execute command):..........................................................................................45
9.11List of valid variables: ...............................................................................................................................................................................................45
9.12SMS Diagnostics Examples......................................................................................................................................................................................46
System Features ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������48
10.1 Remote administration............................................................................................................................................................................................48
10.2 To save a copy of the routers conguration.............................................................................................................................................................49
10.3 To restore a copy of the routers conguration .........................................................................................................................................................49
10.4 To restore the routers conguration to the factory defaults ......................................................................................................................................49
10.5 To upgrade the router’s system or recovery console software version .....................................................................................................................50
11 Troubleshooting�����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������55
11.1 Viewing the system log ...........................................................................................................................................................................................55
11.2 Common problems and solutions............................................................................................................................................................................55
Specications ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������58
12.1 Hardware specications ..........................................................................................................................................................................................58
12.2 RJ-45 Ethernet port integration parameters.............................................................................................................................................................58
12.3 RS-232 serial port integration parameters ...............................................................................................................................................................59
12.4 Custom Application and Scripting ...........................................................................................................................................................................59
Legal & Regulatory Information ���������������������������������������������������������������������������������������������������������������������������������������������������������������61

Introduction

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Introduction
Thank you for purchasing an Industrial HSPA Cellular Network Router from NetComm. This manual illustrates how to set-up and congure
your router appropriately for your chosen task. The router is primarily managed and congured via a web browser. This manual will take you
through the steps required to congure and use your unit correctly.
Additionally, the router may be congured via the serial (V.24) port using “AT” (V.250) commands. This method of operation is further
detailed in the document: NTC-6000Series_V250(AT)Manual_V1-1-0.
1.1 Overview
An NTC-6000 series router allows you to build wide area networks utilising the superior speeds supported by 3G UMTS networks.
Employing an embedded 3G modem module the router offers downlink speeds of up to 7.2Mbps and uplink speeds of up to 5.76Mbps.
The NTC-6000 series provides the user a point-to-point or point-to-multi-point communications link in a single, compact and resilient unit.
As a fully featured cellular router, it supports a large number of communication interfaces and protocols to meet the demands of today’s
telemetry and WAN applications.
Designed with remote installation in mind the NTC-6000 series supports multi-level system monitoring giving the user peace of mind the
device will keep the lines of communication up and open.
In the event of system corruption, a built-in recovery mode provides the facility to re-install the system software to the router and resume
normal operations quickly. Using the recovery console is further detailed in the document NTC-6XXX Firmware Upgrade VX.X.X.pdf that is
part of all NTC-6000 series rmware upgrade packs released, which are available for download in the support section of our website:
www.netcomm-commercial.com.au/.
1.2 Features
Intelligent industrial cellular router platform supporting various networks and service types UMTS/HSDPA/HSUPA & GSM/
GPRS/EDGE
High-speed Atmel 400MHz ARM9-based Microcontroller
Embedded Sierra HSPA modem module MC8790V (NTC-6908) or MC8792V (NTC-6909) with Qualcomm MSM6290 chipset
Wide area data access speeds in 3G mode up to 7.2Mbps in downlink (HSDPA category 8) and up to 5.76Mbps in uplink
(HSUPA category 6)
Wide area data access speeds in 2G mode up to 236 kbps (EDGE multi slot class 12)
Antenna diversity to improve fringe performance on global HSPA networks
Rugged metal housing and temperature-hardened electronic components - extended operating temperature -30 to 70°C
Wide input voltage range 8 – 28 V DC suitable for diverse environments and applications
Embedded Linux operating system allowing for the installation of custom applications
Web user interface for easy centralized conguration and management from any computer or smartphone with multi-level
administrator access
10/100Base-TX port for Ethernet connections
RS-232 port for connection to serial devices
PAD mode via the serial port
Integrated GPS for remote position tracking -location mapping via Google Maps
VPN client for establishing a secure connection over public networks
Supports SNMP with cellular specic MIB, PPPoE, MAC /NET address ltering,
DHCP/DHCP relay, Dynamic DNS and advanced routing RIP/VRRP
Supports NAT, Port forwarding and a DMZ host
Congurable APN proles (drop-down list)
Supports manual network scan
System monitoring, diagnostic log viewer.
Web user interface for easy centralized conguration and management from any PC or smart phone
Remote diagnostics, conguration and rmware update over the air (FOTA)
SMS client allowing advanced SMS diagnostics and command execution
Software Development Kit (SDK) for the creation of custom applications
Dual system management - recovery mode to restore router system software in the event of corruptions locally or remotely

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1.3 Hardware overview
1�3�1 Overview of indicator lights
There are a total of ve LED’s on the router, one red, one amber and three green.
Listed below are the specications of the LED’s and their corresponding colours.
LED Display Description
POWER (red) Solid ON The red Power LED indicates power is applied to the DC
power input jack.
Tx Rx (amber) Solid ON The amber LED will light upon data being sent to or received
from the cellular network.
DCD (green) Solid ON The green Data Carrier Detect LED illuminates to indicate a
data connection.
Service Type (green) The green LED will illuminate when cellular network coverage is detected.
Solid ON 3G: Indicates UMTS/HSPA available coverage
Flashing EDGE: Indicates EDGE available coverage
Off 2G: Indicates GSM/GPRS available coverage only.
RSSI (green) This green LED shows Received Signal Strength. There are three possible states that the RSSI LED can operate
in, based upon signal level.
Solid ON Strong:Indicates the RSSI level is -86dbm
Flashing once per second Medium: Indicates the RSSI level is -110dbm and -86dbm
Off Poor: Indicates the RSSI level is less than -110dbm

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1�3�2 Overview of the Cellular Router Interfaces
Indicator LEDs
Main Antenna
Socket (SMA)
Serial RS-232 Port (DE-9 DCE)
Ethernet Port (RJ45)
Reset
SIM Card Reader
Locking Power Terminal Block
Receive Diversity
Antenna Socket (SMA)
+ -
Field Desciption
Main Antenna Socket SMA
Receive Diversity Antenna Socket SMA
Serial RS-232 Port For connecting to a terminal using a DB9-F cable.
Indicator LEDs Indicates the connection strength, service type, data trafc, data carrier
connection and network connection strength
Power Terminal Block The screw terminal of the DC power plug and the wide input voltage range
of 8-28V DC simplify the installation in different industrial environments
Reset Button Resetting the router to factory default values
Ethernet Port For direct connection to your devices through a hub or network router
SIM Card Reader For insertion and removal of SIM card

Congure

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Conguring your Router
You will need the following hardware components to set up the router:
Power supply (8-28VDC)
Ethernet cable
Laptop or PC
Active SIM card
2.1 Inserting the SIM card
Press the SIM ‘Eject’ button to eject SIM card bay. Make sure the SIM card is inserted correctly by inserting the SIM with the gold side
facing down on the SIM card bay and in the direction as shown below:
Insert
SIM card
Press the SIM
Eject button
2.2 Setting up the cellular router
Attach the supplied antenna to the router by screwing it onto the antenna connector. Connect the power adapter to the mains and plug the
output into the power jack of the router.
The red power LED on the panel should illuminate.
+VE -VE
Polarity of Power Terminal
-
+

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2.3 Preparing your computer
Connect one end of the supplied Ethernet cable to the Ethernet port of your router. Connect the other end of the cable to the LAN
port of your computer. Congure your PC’s Ethernet interface to use a dynamically assigned IP address by doing the following.
2.3.1 Ethernet interface conguration in Windows XP
Click on the Start button, then the Control Panel and then Network Connections.
Right click on Local Area Connection and select Properties to open the conguration dialogue box of the Local Area Connection as below:
Find and click Internet Protocol (TCP/IP) from the protocol list box and then click the Properties button. The TCP/IP conguration window
will pop up as illustrated below.
Under General tab, select radio button ‘Obtain an IP address automatically’ and ‘Obtain DNS server address automatically’.
Then press the OK button to close TCP/IP conguration window and then press the Close button to complete the computer preparation for
the router.

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2.3.2 Ethernet interface conguration in Windows Vista
Click on the Start button, then the Control Panel and then Network and Sharing Center.
In the Manage network connections, click on “Manage network connections” to continue.
Single RIGHT click on “Local Area connection”, then click “Properties”.

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The screen will display the information “User Account Control” and click “Continue” to continue and then double click on “Internet Protocol
Version 4 (TCP/IPv4)”.
Click“Obtain an IP address automatically” and “Obtain DNS server address automatically” then click on “OK” to continue.
Click on “OK” to complete the computer preparation for the router.

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2.3.3 Ethernet interface conguration in Windows 7
Click on the Start button then the Control Panel (in Category View) and then click on View network status and tasks
In the network settings control panel window, click on “Change adapter settings” to continue.
Single RIGHT click on “Local Area Connection”, then click “Properties”.
Double click on “Internet Protocol Version 4 (TCP/IPv4)”.

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Click on “Obtain an IP address automatically” and “Obtain DNS server address automatically” then click on “OK” to continue.
Click on “OK” to complete the computer preparation for the router.
2.4 Accessing your router’s conguration pages
Furthermore, there are two system management accounts for maintaining the system, root and admin, each of which has slightly different
levels of management capabilities. The root manager account is empowered with full privileges while the admin manager (administrator) can
manage all settings of the router except functions like Firmware Upgrade, Device Conguration Backup and Restore and Reset router to
factory default.
To login to the router in root manager mode, please use the following login details:
http://192�168�20�1
USERNAME: root
PASSWORD: admin
To login to the router in admin manager mode, please use the following default login details.
http://192�168�20�1
USERNAME: admin
PASSWORD: admin
NOTE – Whenever you make changes, please refresh your web page to prevent errors occurring due to caching.
Below illustrates the steps required to access the router’s web browser conguration:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.20.1/
2. Click Login and type “admin” (without quotes) in the Username and Password elds. Then click on Submit.

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2.5 Unlocking the SIM
If the SIM card is locked you will need to unlock it with a PIN provided with your SIM card. You can nd out if the SIM is locked by viewing
the SIM Status on the Status page:
If the SIM Status is SIM locked as above, you should be automatically redirected to the SIM unlock page. If not, then do the following: Click
on the “Internet Settings” menu followed by “WWAN (3G)“ and then “SIM Security”:
When you click on the ‘SIM Security’ menu item you should see the following message:-
Click OK
Next, enter the PIN code and conrm the PIN code. Then click Save.

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Now Click on the link and the Home Status page should look as below with SIM Status ‘SIM OK’:
2�5�1 Enter PUK
If after three incorrect attempts at entering the PIN code, you are requested to enter a PUK code:
You will need to contact your carrier to obtain this number.
Your carrier will issue you a PUK code to enable you to unlock the SIM and enter a new PIN code. Enter the new PIN and PUK codes,
click Save.
If you have entered the PUK correctly you should see the following message:

Band / Provider Selection

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Now click on the ”Status” menu item at the top left-hand side of the page. It should reect the screenshot below and show a SIM Status
of ‘SIM OK’
2�5�2 The ‘Remember PIN’ feature
This feature allows the router to automatically send the PIN to the SIM each time the SIM asks for it (usually at power up).
This enables the SIM to be PIN Locked (to prevent unauthorised re-use of the SIM elsewhere), while still allowing the router to connect to
the cellular service.
When this feature is enabled the PIN entered by the user when they set the “Remember PIN” feature is encrypted and stored locally in
the router. The next time the SIM asks the router for the PIN the router decrypts the PIN and automatically sends it to the SIM without
user intervention.
When this feature is disabled and the SIM is PIN locked, the user must manually enter the PIN via the router‘s conguration interface.
This is clearly not desirable where the router is unattended.

Connection

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Band / Provider Selection
3.1 Locking to a specic band
You may want to lock the router to a specic band. To do this, click on the “Internet Settings” menu followed by “WWAN (3G)“ and then the
“Band / Provider” menu item on the right..
You may want to do this if you’re using the router in a country with multi frequency networks that may not all support HSPA. You can select
the router to only connect on the network frequencies that suit your requirements.
Make your selection from the “Change Band:” drop down list.
The following band settings options are applicable.
Band Selection Options - NTC-6908
UMTS 850MHZ ONLY = UMTS 850 MHz Only
WCDMA ALL = UMTS 850/2100/1900MHz
UMTS 850MHZ, 2G = UMTS 850 MHz GSM/EDGE/GPRS 900/1800/1900MHz
2G = GSM/EDGE/GPRS 900/1800/1900MHz
ALL BANDS (AUTOBAND) = UMTS 850/2100/1900MHz GSM/EDGE/GPRS 850/900/1800/1900MHz
Band Selection Options - NTC-6909
UMTS 900MHZ ONLY = UMTS 900 MHz Only
WCDMA ALL = UMTS 900/2100/1900MHz
UMTS 900MHz, 2G = UMTS 900 MHz GSM/EDGE/GPRS 850/900/1800/1900MHz
2G = GSM/EDGE/GPRS 850/900/1800/1900MHz
ALL BANDS (AUTOBAND) = UMTS 850/900/2100/1900MHz GSM/EDGE/GPRS 850/900/1800/1900MHz
Click Save to conrm your new band settings.
NOTE: After changing the band, if the change is not reected on the frequency eld on the “Status” page then you may need to reboot the router.
3.2 Choosing your provider manually
The default setting is “Automatic”. To scan manually for available cellular network operators (providers) follow the steps below:
1. If you are currently connected to the internet, disconnect your session and ensure “Auto Connect” is disabled in the current cellular
connection prole you are using (You can check this by clicking on the “Internet Settings” menu followed by “WWAN (3G)“ and then
the “Connection” menu item on the right)
2. Select the operator mode Manual
3. Click on the Scan button. A list of cellular operators in the vicinity of your router should appear below
4. Select your chosen provider from the list of detected operators and click the Apply button
The router will then use the chosen operator to attempt to connect to the cellular service prole you have elected to use.