NetComm Freshtel NB9 User manual

Quick Start Guide
NB9, NB9W
ADSL2+ VoIP Modem Router

NB9, NB9W Quick Start Guide YML789Rev1
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WARNING
For your safety the Antenna must be fitted before any cables are connected to the unit, and all cables
should be removed before the Antenna is removed. All replacement Antennas should be of a type
approved by NetComm.
VERY IMPORTANT NOTE:
1. The NB9/NB9W is equipped with an automatic ‘back-up’ telephone line which will connect you to the
emergency operator when 000 is dialled on the handset. For this feature to function correctly, you need
a functioning telephone line and that line needs to be correctly connected to the NB9/NB9W’s line port.
NetComm will not be liable to any person for any expenses, losses, damages or costs if the emergency
operator cannot be reached for any reason beyond NetComm’s control, including but not limited to the
non-existent or incorrect connection of the telephone line to the NB9/NB9W; faults in line cords, plugs or
other cabling/exchange faults; lightning strikes disabling the NB9/NB9W line circuits; the user disabling
the LifeLine support in the NB9/NB9W advanced features; problems with the user’s handset or damage
caused to the NB9/NB9W by it; the user not having a valid account with the telephone service providers
for a regular telephone service; and the ‘000’ service being congested or not operational.
2. NetComm will not be liable to any person for any expenses, losses, damages or costs from a user
inadvertently using the PSTN Service to make calls.
Please note that documentation and features of this product are subject to change, please visit the
support downloads section of the NetComm website - http://www.netcomm.com.au/Support/index.
php to obtain the latest versions of these documents. Alternatively you can visit the NetComm
Knowledge Base for answers to common questions – http://kb.netcomm.com.au/kb/

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SECTION 1 OVERVIEW
Thank you for purchasing the NetComm NB9/NB9W ADSL2+ VoIP Router. NetComm is proud to introduce
this entirely new class of all-in-one device incorporating ADSL2+, VoIP and Wireless in a single compact
unit. The NB9/NB9W is truly a ‘broadband communications gateway’ that, when attached to the appropriate
ISP services, will enable multiple broadband communications streams to run concurrently into your home or
office. Data and voice services can be delivered and distributed to multiple PCs at the same time, while the
data packets can be managed via ‘Quality of Service’ (QoS) controls to ensure that priority is given to voice
traffic, or to the traffic of your choice.
The VoIP ‘terminal adaptor’ capability enables you to connect existing telephones to the device to make
inexpensive or free VoIP phone calls to any destination, while simultaneously providing internet connectivity for
multiple computers.
Let’s look at some of the capabilities offered by the NB9/NB9W in brief:
ADSL Broadband
The NB9/NB9W offers the next generation of broadband ADSL technology with ADSL2/2+, which boosts
ADSL’s performance significantly, improves interoperability, and supports new applications, services and
deployment conditions.
VoIP (Voice over Internet Protocol)
The NB9/NB9W connects one or two analogue telephones to a VoIP service as well as providing a pass
through connection for your existing landline. The two Phone (FXS) ports even allow two separate VoIP
numbers with a VoIP Service Provider (VSP). The PSTN Line (FXO) port provides telephone back-up should
your VSP, ADSL service or power to the NB9/NB9W fail.
Wireless (NB9W only)
In addition to fast, standard 802.11g-based wireless, the NB9W incorporates Broadcom’s state-of-the-art
XPress and Afterburner technology* to radically improve the performance of wirelessly-connected devices.
* Your wireless device must have a suitable wireless card to take advantage of these technologies.
QoS
With the addition of bandwidth-hungry applications to the SOHO/Home network the NB9/NB9W has not
overlooked one of the most important features for a home Internet gateway – Quality of Service (QoS) The
QoS implementation in the NB9/NB9W is extremely sophisticated allowing you to prioritise data on your
network according to rules you make.

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NB9/NB9W Package Contents
Your NB9/NB9W contains the following items:
• NB9 or NB9W ADSL2+ Modem Router
• 15VDC 1.6 Amps power supply
• RJ-11 ADSL Line connection cable
• RJ-45 10/100 Ethernet cable
• Removable Antenna
• User Guide (on CD)
• Quick Start Guide
Selected terminology used in this manual
POTS A telephone line used for a standard phone-line and service will be referred to as
POTS (=Plain Old Telephone Service)
Pass-through Line The line that connects the NB9/NB9W to a POTS line may be referred to as a pass-
through line
RJ11 Telephone cables may be referred to as RJ11 which is the format of the connection
plug used for telephones
Ethernet Local area network traffic will be carried by standard Category 5 cable referred to
as Ethernet
RJ45 Ethernet cables may also be referred to as ‘RJ45’ which is the format of the
connection plug used for network devices
LAN Local Area Network
WLAN Wireless Local Area Network
VSP VoIP Service provider
Do I need a micro filter?
Micro filters are used to prevent interference between phones and fax machines, and your ADSL service. If
your ADSL-enabled phone line is being used with any equipment other than your ADSL Modem then you will
need to use one Micro filter for each phone device in use. Telephones and/or facsimiles in other rooms that
are using the same line will also require Microfilters. A suitable Microfilter can be purchased from NetComm
or your Service Provider, if required.
Multi-purpose Gateways and In-line Splitters
The multi-purpose ADSL/VoIP gateway uses a different micro filter configuration to an ADSL modem/router.
With the NB9/NB9W, an in-line splitter is placed between a telephone outlet and the NB9/NB9W. One RJ11
cable is then connected from the splitter’s PHONE port to the NB9/NB9W LINE port. Another is connected
from the splitters ADSL or MODEM port to the NB9/NB9W ADSL port. This is to allow the ‘pass-through’ line
to connect via the POTS if necessary. (See diagram on page 9)

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SECTION 2 MINIMUM SYSTEM REQUIREMENTS:
Different aspects of the NB9/NB9W have different requirements, so let’s look at them in turn. We’ll start with
your computer, which ought to match the following requirements if you are to enjoy the benefits of a high-
speed ADSL connection and use of VoIP and Wireless Networking.
PC Requirements:
• Any computer running Windows 98/2000/Me/XP/Vista or Macintosh OSX
• Ethernet or Wireless Network card
• CD-ROM drive
• Web browser e.g.
• Internet Explorer 5.1 (or better)
• Netscape Navigator
• Mozilla FireFox 1.0.4
ADSL Requirement:
• ADSL broadband connection to an ISP (Internet Service Provider)
• ADSL In-line Splitter/Filter (Please refer to Do I need a micro filter? for more information)
Note: Connection at ADSL2 or 2+ rate depends on the service offered by your ISP; the device will operate at standard ADSL rates in
the absence of the 2 or 2+ service. Consult your ISP for details.
VoIP Requirements:
• One or two telephone handsets for VoIP service
Note: The NB9/NB9W serves as an Analogue Terminal Adaptor so any touch-tone phone may be used for VoIP services.
• Account with a VoIP Service Provider (VSP) including relevant account details
Wireless Requirements (for NB9W only):
• Wireless Network Interface Card (NIC) for each intended computer

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SECTION 3 GETTING TO KNOW THE NB9/NB9W
It is recommended that you take a moment to acquaint yourself with the indicator lights, ports and default
settings of the NB9/NB9W prior to commencing with installation.
LED INDICATORS
LED Colour Mode Function
POWER Green On The router is powered up
Off The router is powered down
ADSL Green On The ADSL Link is established
Off The ADSL Link is not established
Green Blink The ADSL line is training or traffic is passing through
LINE Green On FXO (Pass through) Line is off hook
Off FXO Line is on hook
PHONE1 Green On FXS (VoIP) Phone 1 is off hook
Off FXS Phone 1 is on hook
PHONE2 Green On FXS Phone 2 is off hook
Off FXS Phone 2 is on hook
LAN 1x ~4x Green On Ethernet link is established
Off Ethernet link is not established
Green Blink Data transmitting/receiving over Ethernet
NB9W only
WLAN Green On Wireless module is ready
Off Wireless module is not installed
Green Blink Data transmitting/receiving over Wireless
WLAN ACC See User Guide WLAN Access Control

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Back Panel Ports
Port Name Function
WLAN ACC (for NB9W only) WLAN Access Control.
Antenna (for NB9W only) Wireless LAN antenna.
4 x LAN 4 x 10/100 Base-T Ethernet jack (RJ-45) to connect to your Ethernet Network card or
Ethernet Hub / Switch.
ADSL Telephone jack (RJ-11) to connect to your Telephone Wall Socket (ADSL line).
Line Telephone jack (RJ-11) to connect to your Telephone Wall Socket (note you will
require an in-line splitter to split your telephone line if one wall point is used for both
your ADSL and telephone service).
Power Connect the power adaptor that comes with your NB9/NB9W.
Reset Reset button. Depress for 10 seconds to return your NB9/NB9W to its default
settings.

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SECTION 4 DEFAULT SETTINGS
The following are the default LAN (Local Area Network) and WAN (Wide Area Network).
LAN (Management)
• Static IP Address: 192.168.1.1;
• Subnet Mask: 255.255.255.0;
• Default Gateway: blank;
WAN (Internet)
• Empty: Once you have run through ‘ADSL Quick Setup’ you will have a saved WAN connection;
• Default connection type: PPPoE (most common for Australian ISPs);
• VPI / VCI: 8 / 35;
Modem Access
• Username: admin
• Password: admin
Restore Factory Default Setting
Restore Factory Defaults will reset the NB9/NB9W to its factory default configuration.Occasionsmay present
themselves where you need to restore the factory defaults on your NB9/NB9W such as:
• You have lost your username and password and are unable to login to your NB9/NB9W’s web
configurationpage;
• You have purchased your NB9/NB9W from someone else and need to reconfigurethedevice to work with
your ISP;
• You are asked to perform a factory reset by NetComm Support staff
In order to restore your NB9/NB9W to its factory default settings, please follow these steps:
• Ensure that your NB9/NB9W is powered on (for at least 10 seconds);
• Use a paper clip or a pencil tip to depress the reset button for ten seconds and release. At this point, the
reset is in progress. Do not power off the unit at this point;
• When indicator lights return to steady green, reset is complete. The default settings are now restored. The
entire process takes about 45 seconds to complete;
• Once you have reset your NB9/NB9W to its default settings you will be able to access the device’s
configurationwebinterfaceusinghttp://192.168.1.1withusername‘admin’and password ‘admin’;

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SECTION 5 CONNECTING THE NB9/NB9W
Follow the steps in this section to configure ADSL, VoIP, Wireless, only one, or any combination of these. The
diagram below shows you how to connect the NB9/NB9W to your PC, ADSL and POTS service.
Phone
ADSL/Modem
1 or 2 Analogue
Telephones
Laptop Computer
connected wirelessly
Computer connected
via Ethernet
Computer connected
via Ethernet
Computer connected
via Ethernet
Computer connected
via Ethernet
RJ-11 Telephone line
RJ-45 Ethernet cable
Telephone
Socket

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5.1 Connecting the Cables
Note: If you wish to link to the NB9W wirelessly at the outset, see Establishing a Wireless Connection below.
1. Connect your PC using Ethernet cable to one of the LAN ports of your NB9/NB9W;
2. Connect the POTS pass-through line ;
i. Connect telephone wall-socket to port on in-line splitter called LINE;
ii. Connect one end of an RJ11 (telephone) cable to PHONE port of the in-line splitter and connect the
other end to the LINE port on NB9/NB9W;
3. Connect the ADSL service - connect one end of a second RJ11 (telephone) cable to the ADSL/Modem
port of the in-line splitter and connect the other end to the ADSL port of the NB9/NB9W;
4. Connect the power cable to the Power socket and plug into a power source;
5. Switch your NB9/NB9W on at the powerpoint;
6. Switch on your PC.
Make sure the LAN LED (light) on your NB9/NB9W is on, which indicates that network function is active.
Note that the pass-through service is provided as a back-up and that calls made through this line are not the same VoIP calls and will
be subject to normal telecommunications charges.
The next section explains how to establish your ADSL connection to the Internet.