NetComm NWL-11 User manual

User
Guide
NWL-11 – M2M CDMA Router

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Copyright
Copyright© 2013 NetComm Wireless Limited. All rights reserved.
The information contained herein is proprietary to NetComm Wireless. No part of this document may be translated, transcribed,
reproduced, in any form, or by any means without prior written consent of NetComm Wireless.
Note: This document is subject to change without notice.
Save our environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from
domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance
with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be
subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This guide covers the following products:
NetComm Wireless NWL-11 M2M CDMA Router
DOCUMENT VERSION DATE
Initial document release August 28, 2013
Updated “Configuring a periodic reboot” and “Setting dial-up and disconnection timers”
descriptions, other minor cosmetic updates. November 13, 2013
Table 1 - Document Revision History

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Table of Contents
Overview ........................................................................................................................................................................................4
Introduction...................................................................................................................................................................................................4
Target audience.............................................................................................................................................................................................4
Prerequisites .................................................................................................................................................................................................4
Notation ........................................................................................................................................................................................................4
Product introduction......................................................................................................................................................................5
Product overview...........................................................................................................................................................................................5
Package contents..........................................................................................................................................................................................5
Product features............................................................................................................................................................................................6
Physical dimensions and indicators .............................................................................................................................................7
Physical dimensions ......................................................................................................................................................................................7
LED indicators...............................................................................................................................................................................................8
Interfaces ....................................................................................................................................................................................................10
Placement of the router...............................................................................................................................................................11
Mounting options.........................................................................................................................................................................................11
Powering the router .....................................................................................................................................................................16
Power consumption.....................................................................................................................................................................................17
Installation and activation of the M2M CDMA Router................................................................................................................18
Installing the router ......................................................................................................................................................................................18
Activating the router.....................................................................................................................................................................................19
Advanced configuration ..............................................................................................................................................................20
Status ...........................................................................................................................................................................................20
Internet .........................................................................................................................................................................................22
Data Connection..........................................................................................................................................................................................22
Dial on Demand...........................................................................................................................................................................................27
Operator Settings ........................................................................................................................................................................................31
LAN ............................................................................................................................................................................................................32
Routing .......................................................................................................................................................................................................38
VPN ............................................................................................................................................................................................................49
Services........................................................................................................................................................................................62
Dynamic DNS..............................................................................................................................................................................................62
Network time (NTP)......................................................................................................................................................................................63
Watchdogs..................................................................................................................................................................................................64
SNMP .........................................................................................................................................................................................................67
TR-069........................................................................................................................................................................................................69
SMS............................................................................................................................................................................................................70
Diagnostics .................................................................................................................................................................................................74
Sending an SMS Diagnostic Command........................................................................................................................................................77
System .........................................................................................................................................................................................83
Log .............................................................................................................................................................................................................83
System Configuration...................................................................................................................................................................................86
HTTPS Key Management.............................................................................................................................................................................93
SSH Key Management ................................................................................................................................................................................96
Appendix A: Tables....................................................................................................................................................................100
Appendix B: Device Mounting Dimensions ..............................................................................................................................101
Appendix C: Mounting Bracket.................................................................................................................................................102
Appendix D: Default Settings ....................................................................................................................................................103
Restoring factory default settings ...............................................................................................................................................................104
Recovery mode .........................................................................................................................................................................................105
Appendix E: HTTPS - Uploading a self-signed certificate .......................................................................................................106
Appendix F: RJ-45 connector ...................................................................................................................................................108
Safety and product care............................................................................................................................................................109
Product Warranty.......................................................................................................................................................................113

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Overview
Introduction
This document provides you all the information you need to set up, configure and use the NetComm Wireless NWL-11 M2M CDMA
Router.
Target audience
This document is intended for system integrators or experienced hardware installers who understand telecommunications
terminology and concepts.
Prerequisites
Before continuing with the installation of your M2M CDMA Router, please confirm that have the following:
A device with a working Ethernet network adapter.
A web browser such as Internet Explorer, Mozilla Firefox or Google Chrome.
A flathead screwdriver (No. 3) if field terminated power is required.
Notation
The following symbols are used in this user guide:
The following note requires attention.
The following note provides a warning.
The following note provides useful information.

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Product introduction
Product overview
Dual-band CDMA (BC0/BC1), 800/1900MHz
CDMA data speeds up to 3.1 Mbps DL
Ethernet port with full passive Power over Ethernet (PoE) support (802.3af)
Internal diversity antennas with option for external main antenna (autosensing)
Intelligent, Tri-Colour LED display for clear, easy to read modem status information
Extensive device management with support for TR-069, Web GUI and full feature management with SMS
Optimized web configuration UI
Flexible mounting suitable for in-home use or industrial applications with built-in wall mount, DIN and C-Rail mounting
options
Package contents
The NetComm Wireless M2M CDMA Router package consists of:
1 x M2M CDMA Router
1 x 1.5m yellow Ethernet cable 8P8C
1 x DIN rail mounting bracket
1 x DC terminal block
1 x Quick Start Guide and Safety Manual
If any of these items are missing or damaged, please contact NetComm Wireless Support immediately. The NetComm Wireless
Support website can be found at: http://support.netcommwireless.com.

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Product features
The NetComm Wireless NWL-11 M2M CDMA Router is an M2M device designed by NetComm Wireless to address the rapid
growth in M2M deployments. It has been designed to provide state-of-the-art features and versatility at an affordable price.
Compatible with North American CDMA networks, the NWL-11 can be managed remotely even when the router does not have an
Internet connection via the use of SMS commands and diagnostics.
The NWL-11 includes many features such as Dial on Demand which provides a means to seamlessly connect or disconnect the
mobile broadband connection to conserve usage; TR-069 support for easy management of a group of NWL-11 routers; and the
ability to function as an SSH server to secure communications. Additionally, the open management system allows you to expand
the feature set by producing your own custom software applications.
The NetComm Wireless M2M CDMA Router meets the North American demand for a reliable and cost-effective M2M device that
successfully caters to mass deployment across businesses.

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Physical dimensions and
indicators
Physical dimensions
Below is a list of the physical dimensions of the M2M CDMA Router.
Figure 1 – M2M CDMA Router Dimensions
M2M CDMA ROUTER
(WITHOUT EXTERNAL ANTENNA
ATTACHED)
Length 140 mm
Depth 103 mm
Height 30 mm
Weight 180g
Table 2 - Device Dimensions

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LED indicators
The M2M CDMA Router uses 7 LEDs to display the current system and connection status.
Figure 2 - M2M CDMA Router LED Indicators
LED ICON NAME COLOR STATE DESCRIPTION
Power
Off Power off
Double flash Powering up
On Power on
On Power on in recovery mode
Slow flashing Hardware error
Network
On Connected via WWAN
Blinking1Traffic via WWAN
Slow flashing Connecting data session
On Registered network
Slow flashing Registering network
On Can’t connect
Slow flashing Not activated
Signal
strength
On EVDO coverage
On CDMA 1x coverage
Table 3 - LED Indicators
1The term “blinking” means that the LED may pulse, with the intervals that the LED is on and off not being equal. The term “flashing” means that the
LED turns on and off at equal intervals.

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Signal strength LEDs
The following table lists the signal strength range corresponding with the number of lit signal strength LEDs.
NUMBER OF LIT LEDS SIGNAL STRENGTH
All LEDs unlit < -109 dBm
1 -109 dBm to -101dBm
2 -101 dBm to -91 dBm
3 -91 dBm to -85 dBm
4 -85 dBm to -77 dBm
5 > -77 dBm
Table 4 - Signal strength LED descriptions
LED update interval
The signal strength LEDs update within a few seconds with a rolling average signal strength reading. When selecting a location for
the router or connected or positioning an external antenna, please allow up to 20 seconds for the signal strength LEDs to update
before repositioning.

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Interfaces
The following interfaces are available on the M2M CDMA Router:
Figure 3 - Interfaces
ITEM DESCRIPTION
Main antenna socket
SMA female connector for an optional external antenna (not supplied). The main internal
antenna is disabled when an external antenna is connected but the auxiliary antenna
remains active to provide diversity assistance (where possible).
Power LED Indicates the power status of the device and whether the device is in recovery mode.
Network LED Indicates the network status.
Signal strength LEDs Indicates the signal strength and network type.
RJ45 PoE Ethernet port
Connect one or several devices via a network switch here. This port can also optionally
receive Power over Ethernet (802.3af PoE) in which case the DC power supply can serve
as backup power source if required.
Reset button
Press and hold for less than 5 seconds to reboot to normal mode.
Press and hold for 5 to 15 seconds to reboot to recovery mode.
Press and hold for 15 to 20 seconds to reset the router to factory default settings.
Two-way captive power Connect power source here. Power wires may be terminated on optional terminal block
and connected to DC input jack. Operates in the 8-35V DC range.
Table 5 – Interfaces

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Placement of the router
When selecting a location to mount the M2M CDMA Router, keep in mind that it houses two high performance internal antennas
designed to provide optimum signal strength in a wide range of environments. If you find the signal strength is weak, try moving the
router to a different place or mounting it differently. If signal strength doesn’t improve, you may need to attach an external antenna
(not included) to the router’s female SMA connector.
Note: If you connect an external antenna to the female SMA connector, the main internal antenna disables automatically but
the auxiliary internal antenna remains connected to provide diversity assistance (where possible).
Note: When selecting a location for the router, allow at least 20 seconds for the signal strength LEDs to update before trying
a different location or connecting an external antenna.
Mounting options
The M2M CDMA Router can be quickly and easily mounted in a variety of locations.
Mounted flat against the wall
When mounted flat against the wall, the M2M CDMA Router has a slimline form factor. Use appropriately sized screws in the
mounting holes provided on the base of the unit.
Figure 4 - Wall mount - Flat against the wall

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Perpendicular to the wall
If a large surface area is not available, there is the option of mounting the router perpendicular to the wall. This gives the router a
small wall footprint while remaining securely attached. Use appropriately sized screws in the mounting holes provided on the back
of the unit.
Figure 5 - Wall mount - Perpendicular to the wall
C Section DIN Rail mount
The M2M CDMA Router easily slides onto a C Section DIN rail so that it is horizontally mounted. The DIN Rail mounting bracket is
not required for C Section DIN rail mounting.
Figure 6 - C Section DIN rail mount
To mount the unit on a C-Section DIN rail, slide it on as illustrated below:
Figure 7 - Mounting the unit on a DIN rail

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Mounting bracket
The provided mounting bracket provides additional methods of mounting the M2M CDMA Router.
To attach the mounting bracket, slide it onto the rear of the router as shown in the diagram below:
Figure 8 - Sliding on the mounting bracket
To remove the bracket, press the PUSH button and slide the router off the bracket:
Figure 9 - Removing the mounting bracket

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Using the mounting bracket for wall mounting
By first attaching the DIN rail bracket to the wall, the M2M CDMA Router can be easily attached and removed from the bracket.
Figure 10 – Wall mount - Mounted via DIN rail bracket
Using the mounting bracket for Top hat DIN rail mounting
The M2M CDMA Router may be vertically mounted to the wall with the bracket by sliding the bracket onto a top hat DIN rail
Figure 11 - Top hat DIN rail mount
Alternatively, you can attach it to the DIN Rail by using the V bend in the bracket as illustrated below:
Figure 12 - Attaching the mounting bracket to the DIN rail using the V bend

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Desk mount
In situations where wall mounts and DIN rails are not required, you can simply place the M2M CDMA Router on a desk using its
rubber feet to prevent it from slipping.
Figure 13 - Desk mount

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Powering the router
The M2M CDMA Router can be powered in one of three ways:
1. Power over Ethernet (802.3af PoE)
2. DC power input via 2-pin connector (8-35V DC)
3. DC power input via field terminated power source (8-35V DC)
The green power LED on the router lights up when a power source is connected.
Power over Ethernet (802.3af PoE)
Power over Ethernet (PoE) is a method of connecting network devices through Ethernet cable where power and data are passed
along a single cable. This may be a desirable method of powering the device if PoE is available, or if it’s most convenient in the
desired installation environment to only have a single cable running to the M2M CDMA Router.
There are 5 power classes defined in the IEEE 802.3-2005 standard, of which the M2M CDMA Router is a class 3 device.
CLASS CLASSIFICATION CURRENT POWER RANGE CLASS DESCRIPTION
3 26-30 mA 6.49 – 12.95 W Mid power
Table 6 - PoE power classes
To use PoE to power the M2M CDMA Router, simply connect your router to a PoE injector or PoE network switch using the
bundled yellow Ethernet cable 8P8C.
DC power via 2-pin connector
The DC input jack can accept power from a separately sold DC power supply. Both a standard temperature range DC power
supply and an extended temperature range DC power supply are available to purchase as accessories.
To power the device via DC Power via the 2-pin connector, remove the attached green terminal block from your router and connect
the external DC power supply to the router’s green DC power jack.
DC power via field terminated power source
If an existing 8-35V DC power supply is available, you can insert the wires into the supplied terminal block to power your router. Use
a No. 3 flathead screwdriver to tighten the terminal block screws and secure the power wires, making sure the polarity of the wires
are correctly matched, as illustrated below.
Figure 14 - Locking Power Terminal Block
PIN SIGNAL DESCRIPTION
+ V+ Voltage +
- V- Ground
Table 7 - Locking power block pin outs

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Failover power support
The M2M CDMA Router includes support for connection of two power sources at the same time. When a PoE Ethernet cable is
connected and DC power is also supplied to the DC input jack of the router, the router will source power exclusively from the PoE
source. In the event that power from the PoE cable is lost, the router will automatically switch to source power from the DC input
jack, without affecting the router’s operation. When PoE power is restored, the router automatically switches back to receive power
from the PoE input source.
Viewing power source information
You can view the current power input mode in the Advanced status section of the device’s web user interface. This is useful for
remotely monitoring the device. You can also use the Software Development Kit to access this information for advanced purposes
(e.g. configuring SMS alerts to inform you of the power status of the router).
To view the router’s power source information, log in to the router and expand the Advanced status box on the status page. See
the Status section of this guide for more information on the status page.
Power consumption
To assist with power consumption planning, the following table summarises average power consumption during the various states
of the M2M CDMA Router under normal usage conditions. It’s important to note that this table serves as an indication only as the
power consumed by the device is affected by many variables including signal strength, network type, and network activity.
Average power consumption figures
STATE POWER CONSUMPTION
Powered on, idle and connected to packet data 1.2W
Powered on, connected to packet data with average
load 2.0W
Powered on, connected to packet data with heavy traffic 4.0W
Peak power draw at maximum 3G module transmission
power 5.0W
Table 8 - Average power consumption figures

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Installation and activation of the
M2M CDMA Router
Installing the router
After you have mounted the router and connected a power source, follow these steps to complete the installation process.
1. Connect equipment that requires network access to the Ethernet port of your router. This may be your computer for
advanced configuration purposes, or your end equipment which requires data access via the M2M CDMA Router. You
can connect one device directly, or several devices using a network switch.
If you’re using PoE as the power source, you need to connect any devices via an available data Ethernet port on your PoE
power source (be it a PoE network switch or PoE power injector).
2. Ensure the external power source is switched on and wait 2 minutes for your M2M CDMA Router to start up. To check the
status of your router, compare the LED indicators on the device with those listed on page 8 of this guide.
3. Open a web browser (e.g. Internet Explorer, Firefox, Safari), type http://192.168.1.1 into the address bar and press Enter.
The web-based user interface log in screen is displayed.
Figure 15 – Log in prompt for the web-based user interface
4. Enter the login username and password. If this is the first time you are logging in or you have not previously configured the
password for the “root” or “admin” accounts, you can use one of the default account details to log in.
ADMIN MANAGER ACCOUNT ROOT MANAGER
ACCOUNT
Username: admin Username: root
Password: admin Password: admin
Table 9 - Management account login details
Note: To access all features of the router, you must use the root manager account.
For security reasons, we highly recommend that you change the passwords for the root and admin accounts upon initial
installation. You can do so by navigating via the menu to the System and then Administration page.
The Status page is displayed when you log in successfully.

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Activating the router
Before you can use your NWL-11 router, a broadband plan must first be added to it. To add a service to your NWL-11 router,
contact your wireless operator (e.g. Verizon Wireless). You will need to provide the wireless operator with the MEID of your router to
provision a service. The MEID of your router is printed on the box and the label affixed to the bottom of the router. After the wireless
operator has provisioned the service, you may proceed to activate the NWL-11 router on the network.
To perform the activation process:
1. Log in to the router as described above. The Status page is displayed and the router prompts you to activate it by
displaying the following pop-up window:
2. Click the OK button on the pop-up window. The router displays “Programming In Progress”. Wait approximately 2 minutes
for the activation process to complete.
Figure 16: Activation - Programming In Progress
When the activation process is complete, the router displays the Status page. The word Activated appears in the Activation Status
field on the Status page. Your M2M CDMA Router is now activated and ready for use.
The M2M CDMA Router comes with settings to set most customers and will attempt to connect to the mobile broadband network
once activated. For advanced configuration, see the following sections of this guide.

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Advanced configuration
The M2M CDMA Router comes with preconfigured settings that should suit most customers. For advanced configuration, log in to
the web-based user interface of the router as described in the previous section. The following sections detail the advanced
configuration options available on the M2M CDMA Router.
Status
The status page of the web interface provides system related information and is displayed when you log in to the M2M CDMA
Router management console. The status page shows System information, LAN details, Cellular connection status, Packet data
connection status and Advanced status details. You can toggle the sections from view by clicking the or buttons to show
or hide them. Extra status boxes will appear as additional software features are enabled (e.g. VPN connectivity).
Figure 17 - The Status page