NETGEAR CM700 User manual

Quick Start
High Speed Cable Modem
Model CM700
1. Collect your cable Internet provider
information.
Collect your cable account number, account
phone number, and login information (your
email address or user name and password).
2. Turn o existing modems and routers.
If you are replacing a modem that is
currently connected in your home, unplug
the modem and plug the new cable modem
into the same outlet.
3. Connect a coaxial cable.
Use a coaxial cable that is provided by your
cable company to connect the cable port
on the cable modem to a cable wall outlet
or a line splitter.
Make sure that the cable is tightly connected.
Note: If Comcast XFINITY is your cable
Internet provider, Comcast XFINITY
recommends connecting your cable modem
directly to a cable wall outlet.
4. Connect the power adapter.
Connect the power adapter to the
cable modem and plug the power adapter
into an electrical outlet.
When the startup procedure is complete,
the Power LED lights green.
Package Contents
Coaxial cable
(not included)
Power
adapter
Cable modem
Ethernet cable
Cable wall
outlet
Computer
6. Connect a computer to the
cable modem.
Use the Ethernet cable that
is provided in the package
to connect a computer to
the Ethernet port on the
cable modem.
Reboot the computer.
7. Activate your Internet service.
For information about how to
activate your Internet service, see
Activate Your Internet Service on the
other side of this quick start guide.
Note: Aer you install and
activate the cable modem, you
can disconnect the computer
and connect a router to the
cable modem. For more information,
see Connect a Router on the other
side of this quick start guide.
Cable modem
Ethernet cable Power adapter
5. Wait for the cable modem to
come online.
When the cable modem comes
online, the Internet LED stops
blinking and lights solid green.
This process might take up to 10
minutes.

2. If you are unable to activate your Internet service using the instructions
on your cable Internet provider’s website, call your cable Internet
provider and do the following:
a. When asked, provide your account information and provide the
cable modem’s model number, which is CM700, serial number, and
MAC address.
The serial number and MAC address are on the cable modem label.
b. Wait for your cable Internet provider to confirm that your
cable modem is active.
c. If you do not get an Internet connection with the cable modem, ask
your cable Internet provider to look for your cable modem online,
and do one of the following depending on what your cable Internet
provider tells you about your cable modem:
• If the cable modem is not visible, your cable Internet provider
can give you instructions to verify why the cable modem does
not connect with your high-speed Internet service.
• If the cable modem is visible to your cable Internet provider,
reboot the cable modem. Check your online status again.
Connect a Router
Aer you install the cable modem and activate your Internet service, you
can disconnect the computer and connect a router to the cable modem.
¾To connect a router to the cable modem:
1. Reboot the cable modem by unplugging the power cable from the
cable modem and plugging it back in.
Wait for the Internet LED to stop blinking and light solid green.
2. Use an Ethernet cable to connect the Ethernet port on the
cable modem to the WAN or Internet port on the router.
3. Power on the router.
4. Wait until the router is ready.
5. Connect a computer to the router.
Activate Your Internet Service
¾To activate your Internet service:
1. Visit your cable Internet provider’s website and follow the onscreen
instructions to activate your Internet service.
Cable Internet Provider Contact Information
Bright House Networks
(Spectrum)
http://support.brighthouse.com/
1-855-222-0102
Cable ONE http://www.cableone.net
1-877-692-2253 (877-MYCABLE)
Cablevision http://www.cablevision.com
https://install.optimum.com/JointInstall/
Telephone number depends on your region.
Charter
(Spectrum)
https://install.charter.com
1-855-757-7328
Comcast XFINITY http://www.comcast.com/activate
http://www.xfinity.com/internetsetup
http://www.xfinity.com/internetsupport
1-800-XFINITY (1-800-934-6489)
Cox https://activation.cox.net/selfactivation/start.cox
1-888-556-1193
Mediacom https://maestro.mediacomcc.com/walledgarden/page/
login.jsp
1-844-2SIMPLE (1-844-274-6753)
Time Warner Cable
(Spectrum) http://www.activatemymodem.com
1-888-892-2253
Note: Your cable Internet provider’s contact information might change.
You can also find the contact information in your monthly
Internet service billing statement.
For more information about how to set up your router, see the
documentation that came with your router.
Support
Thank you for purchasing this NETGEAR product. You can visit
www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you
use only ocial NETGEAR support resources.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
If you are experiencing trouble installing your cable modem, contact NETGEAR
at 1-866-874-8924. If you are experiencing trouble connecting your router,
contact the router manufacturer.
Customer-owned cable modems might not be compatible with certain
cable networks. Check with your cable Internet provider to confirm that this
NETGEAR cable modem is allowed on your cable network.
45° 45°
Cable modem Router Computer
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.
February 2017
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA