manuals.online logo
Brands
  1. Home
  2. •
  3. Brands
  4. •
  5. Nokia
  6. •
  7. Cell Phone
  8. •
  9. Nokia 3310 User manual

Nokia 3310 User manual

Other manuals for 3310

14

This manual suits for next models

2

Other Nokia Cell Phone manuals

Nokia RM-387 User manual

Nokia

Nokia RM-387 User manual

Nokia 6300 - Cell Phone 7.8 MB User manual

Nokia

Nokia 6300 - Cell Phone 7.8 MB User manual

Nokia 6500 classic RM-265 User manual

Nokia

Nokia 6500 classic RM-265 User manual

Nokia 6235 User manual

Nokia

Nokia 6235 User manual

Nokia E72 User manual

Nokia

Nokia E72 User manual

Nokia XX Assembly instructions

Nokia

Nokia XX Assembly instructions

Nokia SLIDE 6700 User manual

Nokia

Nokia SLIDE 6700 User manual

Nokia 6700 classic User manual

Nokia

Nokia 6700 classic User manual

Nokia N93 User guide

Nokia

Nokia N93 User guide

Nokia G300 User manual

Nokia

Nokia G300 User manual

Nokia 5160i User manual

Nokia

Nokia 5160i User manual

Nokia 2680 - Slide Cell Phone User manual

Nokia

Nokia 2680 - Slide Cell Phone User manual

Nokia 225 4G User manual

Nokia

Nokia 225 4G User manual

Nokia 2135 User manual

Nokia

Nokia 2135 User manual

Nokia Sprint PCS Vision 6165i User manual

Nokia

Nokia Sprint PCS Vision 6165i User manual

Nokia 650 User manual

Nokia

Nokia 650 User manual

Nokia C6-01 User manual

Nokia

Nokia C6-01 User manual

Nokia 5300 - XpressMusic Cell Phone 5 MB User manual

Nokia

Nokia 5300 - XpressMusic Cell Phone 5 MB User manual

Nokia fold 6600 User manual

Nokia

Nokia fold 6600 User manual

Nokia 2330 Classic User manual

Nokia

Nokia 2330 Classic User manual

Nokia 9300 - Smartphone 80 MB Assembly Instructions

Nokia

Nokia 9300 - Smartphone 80 MB Assembly Instructions

Nokia N82 User manual

Nokia

Nokia N82 User manual

Nokia 252 User guide

Nokia

Nokia 252 User guide

Nokia 6250 User manual

Nokia

Nokia 6250 User manual

Popular Cell Phone manuals by other brands

LG L34C user guide

LG

LG L34C user guide

Ericsson T60d manual

Ericsson

Ericsson T60d manual

Zte Score M user manual

Zte

Zte Score M user manual

Sony Xperia Z1 Compact Startup guide

Sony

Sony Xperia Z1 Compact Startup guide

AT AT-Q5 user manual

AT

AT AT-Q5 user manual

Vingtor ACM-M-A-V2 Installation/configuration

Vingtor

Vingtor ACM-M-A-V2 Installation/configuration

Olitech EasyFlip 2 Quick setup guide

Olitech

Olitech EasyFlip 2 Quick setup guide

Zte Atrium Z793C user manual

Zte

Zte Atrium Z793C user manual

Alcatel IDEAL manual

Alcatel

Alcatel IDEAL manual

Zte BLADE A520 quick start guide

Zte

Zte BLADE A520 quick start guide

switel M222 user manual

switel

switel M222 user manual

LG LG-P503 user guide

LG

LG LG-P503 user guide

LG F2410 user guide

LG

LG F2410 user guide

Argom E500 manual

Argom

Argom E500 manual

Hisense U30 user manual

Hisense

Hisense U30 user manual

Argom Tech E401 user manual

Argom Tech

Argom Tech E401 user manual

honor 8X user guide

honor

honor 8X user guide

ZTE-G S516 user manual

ZTE-G

ZTE-G S516 user manual

manuals.online logo
manuals.online logoBrands
  • About & Mission
  • Contact us
  • Privacy Policy
  • Terms and Conditions

Copyright 2025 Manuals.Online. All Rights Reserved.

CONFIDENTIAL 1(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
Repairhints
Service-Level 3 & 4
3310/3330/
3410
NHM-2/5/6
CONFIDENTIAL 2(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
GENERAL
-How to use this document
Put the colored schematics behind this manual.
Now you are able to follow these specifications with graphical layouts and it is easier for you to find the
components and measuring points.
-Component characteristics:
Some components contain important data.
Several described steps are only practicable if you are able to reflash/ realign the phone and/or rewrite
IMEI/SIMlock in certain cases. Please pay attention to separate notes.
-Broken balls, µBGA
All replaceable µBGA-components must be renewed after removing.
Reflow with hot air fan is strictly forbidden!
Check soldering points, remove oxidated solderings (broken balls) carefully by enclosing few new solder
before placing new components.
µBGA must be soldered only with NMP approved µBGA-rework machines (e.g. Zevac/OK International).
Only use recommended fluxtype and an appropriate amount of it.
-PCB handling & cleaning
To avoid damages of PCB and/or components through electrostatic discharging, handle the module in
ESD-suitable cases only. Always wear ESD-bracelets, which must be connected to earth bonding point.
Do not make any loose wiring connections or do some other unqualified rework anywhere.
For cleaning only use appropriate materials, do not use scratching or rubbing tools.
Because of organic surface protection (OSP) cleaning must only be done with a lint-free cloth, which may
be moistened with DI-water. IPA or other solvent like ethanol should only be used to clean gold pads for
spring contacts without affecting the surrounding copper layers.
-Realign after repair
Characteristics of replacement parts are different.
To prevent additional faults after repair (eg. low standby time, loosing network etc.) it is necessary to retune
phone values after repair. But never try to cover a fault by tuning.
CONFIDENTIAL 3(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
INTRODUCTION
IMPORTANT:
This document is intended for use by authorized NOKIA Service Centers only.
The purpose of this document is to provide some further service information for NOKIA 3310 / 3330/3410 phones.
It contains a lot of collected tips and hints to find failures and repair solutions easily.
It also will give support to the inexperienced technicians.
Saving process time and improving the repair quality is the aim of using this document.
We have built it up based on fault symptoms (listed in "Contents") followed by detailed description for further analysis.
It is to be used additionally to the service manual and other service information, e.g. Service Bulletins.
For that reason it does not contain any circuit descriptions or schematics.
All measurements are made by using following equipment:
Nokia repair SW : WinTesla Version 6.46/15.04.2002
DLL version : 311.15.00 / 26.06.2002
Nokia module jig : MJS -19
Digital multimeter : Fluke 73
Oscilloscope : Hitachi V-1565; Fluke PM 3380A/B
Spectrum Analyzer : Advantest R3161 with an analogue probe
RF-Generator / : Rohde & Schwarz CMU 200
GSM Tester
While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If the reader finds any
errors, NOKIA should be notified in writing, using following procedure:
Please state:
Title of the Document + Issue Number/Date of publication.
Page(s) and/or Figure(s) in error.
Please send to: Nokia GmbH
SCCE Training Group
Customer Care E&A
Meesmannstr.103
D-44807 Bochum / Germany
Email: [email protected]
Copyright © Nokia Mobile Phones.
This material, including documentation and any related computer programs, is protected by copyright, controlled by Nokia Mobile
Phones. All rights are reserved. Copying, including reproducing, modifying, storing, adapting or translating, any or all of this
material requires the prior written consent of Nokia Mobile Phones. This material also contains confidential information, which
may not be disclosed to others without the prior written consent of Nokia Mobile Phones.
CONFIDENTIAL 4(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
Contents
PREFACE 2
General 2
Introduction 3
List of flowcharts 6
List of figures 6
Important Information 7
AM Suppression tuning 8
CHAPTER 1 HW –CHANGES 11
Difficulties when removing B-Cover (SB13 / NHM-5) 11
Intermittent switch-off problem (SB 28 / NHM-5, SB 7 / NHM 6) 11
Correct component replacement in UB4_ 10 or later of NHM-5(SB053) and NHM-6 (SB31) 12
HW Change description Overview of NHM-2/6 13
CHAPTER 2 CHANGING OF D301 14
Step by step description of changing the FLASH/EEPROM –combination D301 14-16
CHAPTER 3 PHONE DOES NOT SWITCH ON 17-19
CHAPTER 4 FLASH UPDATE NOT POSSIBLE 20
Failure message ”MCU boot failure,serial clock-/data line failure” 21
Failure message ”Algorithm code fail / alias ID missing”21
Failure message ”External RAM failure”21
CHAPTER 5 PHONE SWITCHES OFF INTERMITTENT 22
CHAPTER 6 LOW STANDBY / OPERATION MODE TIME 23
Low standby / operation time 23-24
Off state current fail 24
Sleep mode current fail 24
CHAPTER 7 NOT CHARGING 25
Not charging 26
Nothing happens if charger is connected 26
Display message “Not charging” 26
Display message “Reconnect charger”
CONFIDENTIAL 5(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
CHAPTER 8 CONTACT SERVICE 27
MCU ROM Checksum failed 27
CCONT Interface failed 27
COBBA parallel/serial failed 27
DSP Alive test failed 27
EEPROM sec/tune checksum failed 27
CHAPTER 9 SIMCARD FAULTS 28
Display message “Insert SIMcard” 29
Display message ”SIMcard not accepted” 29
CHAPTER 10 INTERNAL AUDIO FAULTS 30
Speaker faulty 30
Microphone does not work 30
CHAPTER 11 USER INTERFACE FAULTY 31
Display failure 31
Keypad malfunction 31
Backlight failure 31
Vibra failure 32
Buzzer failure 32
Clock time problems 32
CHAPTER 12 NO SERVICE 33
No or too low TX power GSM 900 33-37
No or too low TX power GSM 1800 37
Faulty spectrum 38
No RX-calibration GSM 900 possible 39-42
No RX-calibration GSM 1800 possible 42
Poor service or no network coverage, C508 faulty 43
CHAPTER 13 CHANGE HISTORY 44
CONFIDENTIAL 6(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
List of flowcharts
Flowchart 3-1Phone does not switch on Chapter 3 17
Flowchart 4-1Flash update not possible Chapter 4 20
Flowchart 6-1Low standby/Operation mode time Chapter 6 23
Flowchart 7-1Not charging Chapter 7 25
Flowchart 9-1SIMcard faults Chapter 9 28
Flowchart 10-1Internal audio faults Chapter 10 30
Flowchart 12-1No service (no TX) Chapter 12 33
Flowchart 12-2No Rx calibration GSM 900 possible “ 39
List of figures
Figure 1-1D-Cover NHM-5 (the pin who is cut) Chapter 1 11
Figure 2-1 “Phone Identity Information” window in WinTesla Chapter 2 14
Figure 2-2“Flash Menu Selection” window in WinTesla “ 14
Figure 2-3“Flash Phone” window in WinTesla “ 15
Figure 2-4Message after proceed “Flash Phone” window in WinTesla “ 15
Figure 2-5“Default Factory values” window in WinTesla “ 16
Figure 2-6Message after set ”Full Factory” on “Default Factory values” window “ 16
Figure 2-7“Production Data Edit” window in WinTesla “ 16
Figure 3-132.768 kHz at C220 Chapter 3 18
Figure 3-213 MHz reference clock at C303 “ 18
Figure 3-326 MHz reference clock at G502 “ 19
Figure 3-413 MHz system clock at C559 “ 19
Figure 8-1COBBACLK at J317 Chapter 8 27
Figure 9-1SIMcard signal (5 Vpp) at the SIMcard pogo pins of the service jig Chapter 9 29
Figure 10-1Bended connector on display assy Chapter 10 31
Figure 11-1Vibra signal at N400 pin 16 Chapter 11 32
Figure 12-126 MHz at C546 Chapter 12 34
Figure 12-2TXIQ-signals at R541/548 “ 34
Figure 12-313 MHz COBBACLK at J317 “ 34
Figure 12-4897.6 MHz TX-spectrum at L514 “ 35
Figure 12-5SCLK at R301 “ 35
Figure 12-6SENA at R301 “ 35
Figure 12-7SDATA at R300 “ 35
Figure 12-8TXC at C542 “ 36
Figure 12-9TXP at J503 “ 36
Figure 12-10 HAGARReset at C540 “ 36
Figure 12-11 SHF-signal (3590.4 MHz) at T502 pin 3/4 “ 36
Figure 12-12 Vapc at C565 “ 37
Figure 12-13 Normal spectrum (1747.8 MHz) “ 38
Figure 12-14 Spectrum with broken solderings under CCONT (1747.8 MHz) “ 38
Figure 12-15 Spectrum of faulty COBBA (1747.8 MHz) “ 38
Figure 12-16 Spectrum of faulty oscillator G500 “ 38
Figure 12-17 RX-signal 942.6 MHz at C545 “ 40
Figure 12-18 RX-signal 942.6 MHz at C534 “ 40
Figure 12-19 1.1 Vpp at base of V501 “ 40
Figure 12-20 2.6 Vpp at collector of V501 “ 40
Figure 12-21 67.708 kHz at pads of C512 “ 41
Figure 12-22 SHF-signal (3770.4 MHz) at T502 “ 41
Figure 12-23 67.708 kHz at R500 “ 41
Figure 12-24 67.708 kHz at R504 “ 42
Figure 12-25 “AFC information” windows in WinTesla 43
Figure 12-26 67.708 kHz at R504 with faulty C508 in comparison to “Figure 12-23” 43
Figure 12-27 67.708 kHz at R500 with faulty C508 in comparison to “Figure 12-24” 43
CONFIDENTIAL 7(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
IMPORTANT INFORMATION
Changing of EEPROM D301
If it is necessary to change D301, take a look at chapter 2 on page 14 “Changing of D301” how to proceed.
Furthermore never change D301 if you have no permission to rewrite IMEI –otherwise all phone data will be lost!
To avoid further problems send the phone to a higher-level NOKIA Service Center.
Changing of COBBA N800
If it is necessary to change COBBA, you have to rewrite IMEI & SIMlock data and flash the phone!
Also RX/TX-values must be realigned.
Changing of CCONT N700
If it is necessary to change CCONT, you have to realign A/D values.
Changing components in RF-part
If it is necessary to change any main component in RF-part (IC´s, oscillators, filters…) you have to realign all RX/TX values.
In case of problems to tune RF-values of GSM1800 band, check in WinTesla Configure/Options if automatic rescan function
is activated for the phone. If selected, the band will change to GSM1800 but due to the rescan the phone changes back to
GSM900. To solve the problem deactivate the automatic rescan function if necessary.
CONFIDENTIAL 8(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
AM-suppression tuning in NHM-2/5/6
Due to a software failure in the latest NHM-2/5/6 DLL 311.15.00 it is necessary to run AM-suppression tuning in a special way,
as described in the following pages. In case you do not use this procedure the AM-suppression tuning values will not be saved and
WinTesla will not recognize the new values. So no warning message will be performed.
In the first step you have to activate AM-suppression tuning as usual (Tuning/AM Suppression…):
Click on the “Measure” button to get the next window, which shows the signal values you have to adjust, then click “OK”.
After correct AM-suppression tuning in EGSM900 (RSSI-level shown in the measurement window is < -86dBm) you get the
message to proceed the tuning in PCN. At this point do not press “YES” as, differently from the message box, the tuning values
will not be saved by choosing this button.
Click the button “Cancel” so that only the window shown on next page is performed on the screen.
CONFIDENTIAL 9(44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
To save the tuning values you have to click the “Save” button in this window.
Afterwards start the tuning procedure again by pressing the “Measure” button, because tuning in PCN yet must be done.
Next appearing window is shown below. Press “OK” (it is not necessary to choose correct signal values).
After having done AM-suppression tuning in EGSM900 a second time, press the “Yes” button.
As effect the tuning values of EGSM900 will not be stored (but these tuning values have been stored before).
You will be shown the message box as on next page so that you can continue tuning in PCN band.
CONFIDENTIAL 10 (44)
NHM—2/5/6 Repairhints
Customer Care Europe, Middle East & Africa 3410 Version 4.0 Approved
SCCE Training Group Date 20.11.2002
©NMP 2002 Checked by:
Customer Care E&A
Approved by:
SCCE Training Group
Set generator to the signal values mentioned in the control box. Then press the “OK” button.
To save the tuning values of AM-suppression in PCN band, do not use the “Yes” button. As in the case of EGSM900 choose the
“Cancel” button and click the “Save” button in the remaining window. RSSI-level in PCN tuning must be < -90dBm!
Now AM-suppression has been performed in both EGSM and PCN and you can leave the tuning by choosing “Close”.