Nokia XR21 User manual

Nokia XR21
User Guide
Issue 2023-05-04 en-GB

Nokia XR21 User Guide
Table of Contents
1 About this user guide 5
2 Get started 6
Keepyourphoneuptodate .................................. 6
Keysandparts.......................................... 6
InserttheSIMcards....................................... 7
Chargeyourphone ....................................... 8
Switchonandsetupyourphone................................ 9
Usethetouchscreen ...................................... 10
UseyoureSIM .......................................... 13
3 Protect your phone 15
Lockorunlockyourphone ................................... 15
Protect your phone with a screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Protect your phone with your fingerprint . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Protect your phone with your face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Findyourlostphone....................................... 16
4 Basics 18
Personaliseyourphone..................................... 18
Notifications ........................................... 19
Controlvolume.......................................... 20
Automatictextcorrection.................................... 21
Batterylife ............................................ 21
Accessibility ........................................... 22
5 Connect with your friends and family 23
Calls................................................ 23
Contacts ............................................. 23
Sendmessages ......................................... 23
Email ............................................... 24
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Nokia XR21 User Guide
6 Camera 25
Camerabasics .......................................... 25
Yourphotosandvideos..................................... 25
7 Internet and connections 27
ActivateWi-Fi........................................... 27
Browsetheinternet ....................................... 27
Bluetooth®............................................ 28
USBon-the-go.......................................... 29
NFC ................................................ 29
VPN ................................................ 30
8 Organise your day 31
Dateandtime .......................................... 31
Alarmclock............................................ 31
Calendar ............................................. 32
9 Maps 33
Findplacesandgetdirections ................................. 33
10 Apps, updates and backups 34
GetappsfromGooglePlay................................... 34
Updateyourphonesoftware.................................. 34
Backupyourdata ........................................ 34
Restore original settings and remove private content from your phone . . . . . . . . . . 35
11 Product and safety information 36
Foryoursafety.......................................... 36
Networkservicesandcosts................................... 38
Emergencycalls ......................................... 39
Takecareofyourdevice .................................... 39
Recycle .............................................. 40
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Nokia XR21 User Guide
Crossed-out wheelie bin symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Battery and charger information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Smallchildren .......................................... 42
Medicaldevices ......................................... 42
Implantedmedicaldevices ................................... 43
Hearing .............................................. 43
Protect your device from harmful content . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Vehicles.............................................. 44
Potentially explosive environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Certificationinformation .................................... 44
About Digital Rights Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Copyrightsandothernotices.................................. 46
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Nokia XR21 User Guide
1 About this user guide
Important: For important information on the safe use of your device and battery, read
”Product and safety information” before you take the device into use. To find out how to
get started with your new device, read the user guide.
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Nokia XR21 User Guide
2 Get started
KEEP YOUR PHONE UP TO DATE
Your phone software
Keep your phone up to date and accept available software updates to get new and enhanced
features for your phone. Updating the software may also improve your phone’s performance.
Self-repair compatible
With built-in QuickFix repairability, you can repair this device yourself using tools and spare
parts from iFixit. The easier it is to repair a device, the longer you can keep it.
Find out more
KEYS AND PARTS
Your phone
This user guide applies to the following model: TA-1486.
1. SIM card slot
2. Loudspeaker
3. Flash
4. Camera
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Nokia XR21 User Guide
5. Programmable key
6. Front camera
7. Programmable key
8. Headset connector
9. Earpiece
10. Volume keys
11. Power/Lock key, Fingerprint sensor
12. USB connector
Some of the accessories mentioned in this user guide, such as charger, headset or data cable,
may be sold separately.
Parts and connectors, magnetism
Do not connect to products that create an output signal, as this may damage the device. Do
not connect any voltage source to the audio connector. If you connect an external device
or headset, other than those approved for use with this device, to the audio connector, pay
special attention to volume levels.
Parts of the device are magnetic. Metallic materials may be attracted to the device. Do not
place credit cards or other magnetic stripe cards near the device for extended periods of time,
since the cards may be damaged.
INSERT THE SIM CARDS
Insert the cards
1. Open the SIM card tray: push the tray opener pin into the tray hole and slide the tray out.
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Nokia XR21 User Guide
2. Put the nano-SIM in the SIM slot on the tray with the contact area face up.
3. If you have a second SIM, put it in the SIM2 slot.
4. Slide the tray back in.
Use only original nano-SIM cards. Use of incompatible SIM cards may damage the card or the
device, and may corrupt data stored on the card.
If you have an eSIM card
If you have an eSIM card instead of a physical SIM card, switch on your phone and follow the
instructions on the phone. To be able to activate your eSIM, you need a Wi-Fi connection. To
purchase an eSIM card, contact your network operator. Note that if you have a single-SIM
phone, you can only have one SIM card, physical or eSIM, active at a time. If you have a dual-
SIM phone, you can have two physical SIM cards or a physical SIM and an eSIM active at a time.
For information on eSIM cards, contact your network operator.
Note: Pre-installed system software and apps use a significant part of memory space.
CHARGE YOUR PHONE
Charge the battery
1. Plug a compatible charger into a power socket.
2. Connect the cable to your phone.
Your phone supports the USB-C cable. You can also charge your phone from a computer with a
USB cable, but it may take longer.
If the battery is completely discharged, it may take several minutes before the charging
indicator is displayed.
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Nokia XR21 User Guide
Charger model
Charge your device with the AD-030 charger. HMD Global may make additional battery
or charger models available for this device. Charging time can vary depending on device
capability. Some of the accessories mentioned in this user guide, such as charger, headset or
data cable, may be sold separately.
When charger is not included in the sales box, charge your device using the data cable
(included) and a USB power adaptor (may be sold separately). You can charge your device
with third-party cables and power adaptors that are compliant with USB 2.0 or later and with
applicable country regulations and international and regional safety standards. Other adaptors
may not meet applicable safety standards, and charging with such adaptors could pose a risk
of property loss or personal injury. It is recommended to use a power adaptor with an input of
100-240V~50/60Hz 0.5A and output of 9.0V/2A to optimise the charging of your device.
SWITCH ON AND SET UP YOUR PHONE
Switch on your phone
When you switch your phone on for the first time, your phone guides you to set up your
network connections and phone settings.
1. Press and hold the power key.
2. Choose your language and region.
3. Follow the instructions shown on your phone.
Transfer data from your previous phone
You can transfer data from an old phone to your new phone using your Google account.
To back up data on your old phone to your Google account, refer to your old phone’s user
guide.
Restore app settings from your previous Android™ phone
If your previous phone was an Android and you had set it to back up data to your Google
account, you can restore your app settings and passwords.
1. Tap Settings > Passwords and accounts > Add account > Google .
2. Select which data you want to restore on your new phone. The sync starts automatically
once your phone is connected to the internet.
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Nokia XR21 User Guide
Switch off your phone
To switch off your phone, press the power key and the volume up key at the same time, and
select Power off .
Tip: If you want to switch off your phone by pressing and holding the power key, tap Settings
> System > Gestures > Press and hold power button and switch off Hold for Assistant .
USE THE TOUCH SCREEN
Important: Avoid scratching the touch screen. Never use an actual pen, pencil, or other sharp
object on the touch screen.
Tap and hold to drag an item
Place your finger on the item for a couple of seconds and slide your finger across the screen.
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Nokia XR21 User Guide
Swipe
Place your finger on the screen and slide your finger in the direction you want.
Scroll through a long list or menu
Slide your finger quickly in a flicking motion up or down the screen and lift your finger. To stop
the scrolling, tap the screen.
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Nokia XR21 User Guide
Zoom in or out
Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or
together.
Lock the screen orientation
The screen rotates automatically when you turn the phone 90°.
To lock the screen in portrait mode, swipe down from the top of the screen and tap
Auto-rotate > Off .
Navigate with gestures
To switch on using gesture navigation, tap Settings > System > Gestures >
System navigation > Gesture navigation .
• To see all your apps, on the home screen, swipe up on the screen.
• To go to the home screen, swipe up from the bottom of the screen. The app you were in
stays open in the background.
• To see which apps you have open, swipe up from the bottom of the screen without releasing
your finger until you see the apps, and then release your finger. To switch to another
open app, tap the app. To close all the open apps, swipe right through all the apps and tap
CLEAR ALL .
• To go back to the previous screen you were in, swipe from the right or left edge of the
screen. Your phone remembers all the apps and websites you‘ve visited since the last time
your screen was locked.
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Nokia XR21 User Guide
Navigate with keys
To switch on the navigation keys, tap Settings > System > Gestures > System navigation >
3-button navigation .
• To see all your apps, on the home screen, swipe up from the bottom of the screen.
• To go to the home screen, tap . The app you were in stays open in the background.
• To see which apps you have open, tap . To switch to another open app, swipe right and
tap the app. To close all the open apps, swipe right through all the apps and tap CLEAR ALL .
– To go back to the previous screen you were on, tap . Your phone remembers all the
apps and websites you‘ve visited since the last time your screen was locked.
USE YOUR ESIM
Activate your eSIM
If you didn’t activate your eSIM card when you switched on the phone for the first time, you can
activate it in the settings. If you do not have a physical SIM card inserted in your phone, you
need a Wi-Fi connection to be able to activate your eSIM: tap Settings > Network & internet ,
and switch Wi-Fi on.
1. Tap Settings > Network & internet >
SIMs .
2. If you do not have a physical SIM
card inserted in your phone, tap
Download eSIM instead? . If you already
have a physical SIM card inserted, tap
Add eSIM .
3. If you got a QR code from your network
operator, scan it with your phone or tap
Need help? > Enter it manually , and
enter the code you received from your
network operator.
4. Tap Continue > Download , and wait until
the eSIM has been downloaded onto your
phone.
5. Tap Settings and the eSIM, and switch
Use eSIM on.
You may have up to 10 eSIM cards on this phone, depending on the size of your eSIMs. If you
don’t have enough space for your eSIMs, remove an eSIM in Settings .
Switch between eSIMs
If you have several eSIM cards and want to switch to using another eSIM, tap Settings >
Network & internet > SIMs , tap the eSIM you want to use, and switch on Use eSIM .
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Nokia XR21 User Guide
Switch to a physical SIM card
1. Insert a SIM card in your phone.
2. The phone disconnects from the eSIM network. Tap OK to continue.
3. Once the phone has read the SIM card, tap the SIM card and switch on Use SIM .
Remove an eSIM from your phone
To remove an eSIM card from your phone, tap Settings > Network & internet > SIMs , tap the
eSIM you want to remove and tap Erase eSIM . Note, however, that this does not cancel your
subscription from your network operator. If you want to use the removed eSIM in your phone
later, contact your network operator.
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Nokia XR21 User Guide
3 Protect your phone
LOCK OR UNLOCK YOUR PHONE
Lock your phone
If you want to avoid accidentally making a call when your phone is in your pocket or bag, you
can lock your keys and screen.
To lock your keys and screen, press the power key.
Unlock the keys and screen
Press the power key and swipe up across the screen. If asked, provide additional credentials.
PROTECT YOUR PHONE WITH A SCREEN LOCK
You can set your phone to require authentication when unlocking the screen.
Set a screen lock
1. Tap Settings > Security > Screen lock .
2. Choose the type of lock and follow the instructions on your phone.
PROTECT YOUR PHONE WITH YOUR FINGERPRINT
Add a fingerprint
1. Tap Settings > Security > Fingerprint .
2. Select which backup unlocking method you want to use for the lock screen and follow the
instructions shown on your phone.
Unlock your phone with your finger
Place your registered finger on the power key.
If there is a fingerprint sensor error, and you cannot use alternative sign-in methods to
recover or reset the phone in any way, your phone will require service by authorised personnel.
Additional charges may apply and all the personal data on your phone may be deleted. For
more information, contact the nearest care point for your phone or your phone dealer.
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Nokia XR21 User Guide
PROTECT YOUR PHONE WITH YOUR FACE
Set up face authentication
1. Tap Settings > Security > Face unlock .
2. Select the backup unlocking methods you want to use for the lock screen and follow the
instructions shown on your phone.
Keep your eyes open and make sure your face is fully visible and not covered by any object,
such as a hat or sunglasses.
Note: Using your face to unlock your phone is less secure than using a fingerprint, pattern or
password. Your phone may be unlocked by someone or something with similar appearance.
Face unlock may not work properly in backlight or too dark or bright environment.
Unlock your phone with your face
To unlock your phone, just turn your screen on and look at the front camera.
If there is a facial recognition error and you cannot use alternative sign-in methods to recover
or reset the phone in any way, your phone will require service. Additional charges may apply
and all the personal data on your phone may be deleted. For more info, contact the nearest
authorised service facility for your phone, or your phone dealer.
FIND YOUR LOST PHONE
Locate or lock your phone
If you lose your phone, you may be able to find, lock or erase it remotely if you have signed
in to a Google Account. Find My Device is on by default for phones associated with a Google
Account.
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Nokia XR21 User Guide
To use Find My Device, your lost phone must be:
• Turned on
• Signed in to a Google Account
• Connected to mobile data or Wi-Fi
• Visible on Google Play
• Location turned on
• Find My Device turned on
When Find My Device connects with your phone, you see the phone’s location and the phone
gets a notification.
1. Open android.com/find on a computer, tablet or phone connected to the Internet and sign
in to your Google Account.
2. If you have more than one phone, click the lost phone at the top of the screen.
3. On the map, see about where the phone is. The location is approximate and may not be
accurate.
If your device can’t be found, Find My Device will show its last known location, if available. To
lock or erase your phone, follow the instructions on the website.
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Nokia XR21 User Guide
4 Basics
PERSONALISE YOUR PHONE
Change your wallpaper
Tap Settings > Wallpaper and style .
Change your phone ringtone
Tap Settings > Sound > Phone ringtone (SIM1) or Phone ringtone (SIM2) and select the
tone.
Change your message notification sound
Tap Settings > Sound > Default notification sound .
Define the programmable keys’ functions
With the top and the left side keys, you can quickly call your emergency contacts, or open apps,
for example.
Tap Settings > Quick access buttons .
• To select what happens when you press the key briefly, tap Press and select from the
available options. To define each option further, tap .
• To select what happens when you press and hold the key, tap Press and hold and select
from the available options. If you select Dial emergency contacts , the phone directs you to
add your emergency contacts’ details, if you have not added them yet. After that, when you
press and hold the emergency key, the phone calls the first of your emergency contacts. If
there is no answer, the phone calls the next emergency contact. In addition to calling, the
phone also sends a link to your location in a message to your emergency contacts.
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Nokia XR21 User Guide
NOTIFICATIONS
Use the notification panel
When you receive new notifications, such as messages or missed calls, icons appear at the top
of the screen.
To see more information about the notifications, swipe down from the top of the screen. To
close the view, swipe up on the screen.
To change the notification settings of an app, tap Settings > Notifications > App settings >
Most recent > All apps and switch the app’s notifications on or off.
Use the quick access items
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Nokia XR21 User Guide
To activate features, tap the corresponding quick access item on the notification panel. To see
more items, drag the menu down. To rearrange or add new items, tap , tap and hold an item,
then drag it to another location.
CONTROL VOLUME
Change the volume
If you have trouble hearing your phone ringing in noisy environments or calls are too loud, you
can change the volume to your liking by using the volume keys on the side of your phone.
Do not connect to products that create an output signal, as this may damage the device. Do
not connect any voltage source to the audio connector. If you connect an external device
or headset, other than those approved for use with this device, to the audio connector, pay
special attention to the volume levels.
Boost the volume
You can increase the loudspeaker volume with the boost mode.
1. Press the volume up key until you reach the 100% volume level.
2. Press the volume up key again to switch on audio boost mode. You can only use audio boost
mode with the loudspeaker.
3. To decrease the volume, press the volume down key.
Change the volume for media and apps
1. Press a volume key to see the volume level bar.
2. Tap .
3. Drag the slider on the volume level bars left or right.
4. Tap DONE .
Set the phone to silent
1. Press a volume key.
2. Tap .
3. Tap to set your phone to vibrate only or tap to set it to silent.
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