Nortel MCG3100 Instruction Manual

Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication
Gateway 3100 — Administration
NN42030-600
.

Document status: Standard
Document version: 01.04
Document date: 14 November 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Revision history
November 2007
Standard 01.04. This document is up-issued to include changes in technical
content for the packet dump utility, E.164 fully qualified international format
numbers, CallPilot, and Call Detail Recording (CDR).
October 2007
Standard 01.03. This document is up-issued to include changes in technical
content including an MCC 3100 for BlackBerry/Nokia implementation
workflow and updated screen captures.
October 2007
Standard 01.02. This document is up-issued to include changes in
technical content for MCG 3100 configuration parameter fields and network
configuration changes.
September 2007
Standard 01.01. This document is issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

5
Contents
New in this release 9
How to get help 11
Finding the latest updates on the Nortel Web site 11
Getting help from the Nortel Web site 11
Getting help over the telephone from a Nortel Solutions Center 11
Getting help from a specialist by using an Express Routing Code 12
Getting help through a Nortel distributor or reseller 12
Introduction 13
Overview 13
Intended audience 13
Applicable systems 14
Conventions 14
Text conventions 14
Related information 15
Overview 17
Network feature functionality 17
Components 18
Hardware components 18
Administrative tasks 19
System configuration 19
Network protocols 19
Licensing 20
MCC 3100 for BlackBerry/Nokia 20
Install and configure CS 1000 Release 5.0 21
Install and configure the MCG 3100 21
Add Dynamic Gateway Endpoint on the Linux Based NRS for the MCG 3100 21
Add PCAs for each MCC 3100 for BlackBerry/Nokia user 21
Add User Endpoint for the MCC 3100 for BlackBerry/Nokia user on the Linux
based NRS 21
Configure the dial plan to support calls from the MCC 3100 (Service DN calls) as
well as calls to MCG 3100 using the PCA 21
Configure trunking parameters required to support calls to and from the
MCC 3100 for BlackBerry/Nokia 21
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

6Contents
Install and configure the MCC 3100 for BlackBerry/Nokia 23
Test the configuration before you deploy to users 23
MCG 3100 Web Console 25
Overview 25
Administrator access 25
User access 26
MCG 3100 Web Console log off 27
Password 27
Redundant MCG 3100 Web Console 28
Server administration 29
Overview 29
System implementation options 29
Standalone server configuration 30
Redundant server configuration 30
MCG 3100 Server power cycle 31
MCG 3100 Server processes 31
MCG 3100 Server configuration 32
Group Call Server configuration 36
Mobile client management 38
Filter registered users 38
Log off users 39
Manage user licenses 40
Clear user messages 41
Server status and statistics 43
Overview 43
MCG 3100 Server status and statistics 43
Check the server status 44
Check the server statistics 46
User status and statistics 47
Check the user status 48
Check the user statistics 50
Group calls status and statistics 51
Check the group calls status 51
Check the group calls statistics 52
System notifications 53
Overview 53
System notifications 53
Cancel scheduled system notifications 55
Server software repository 57
Overview 57
Administrative portal 57
Upload files to the software repository 58
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

Contents 7
Filter and view files in the software repository 60
User Portal 61
Download files from the software repository 61
Maintenance 63
Overview 63
License file 65
License file troubleshooting 66
Admin shell access 67
Shell commands 67
MCG 3100 Server processes 68
MCG 3100 Server databases 71
Packet dump utility 74
Network configuration changes 76
Communication Server 1000 77
Overview 77
Mobile Communication Client 3100 for BlackBerry and Nokia 77
Dial plan configuration 78
E.164 international format numbers 80
PCA configuration 81
Enterprise Communication Server configuration 82
Call Detail Recording 84
Port numbers and protocols 87
Index 89
Procedures
Procedure 1 Logging on to the MCG Console as an Administrator 26
Procedure 2 Logging on to the MCG Console as a user 26
Procedure 3 Changing the MCG 3100 Web Console password 27
Procedure 4 Opening the redundant MCG 3100 Web Console 28
Procedure 5 Stopping, starting, and restarting server processes 31
Procedure 6 Modifying the server configuration parameters 34
Procedure 7 Configuring Group Call Server parameters 37
Procedure 8 Filtering users 39
Procedure 9 Logging off users 39
Procedure 10 Deallocating user licenses 40
Procedure 11 Allocating user licenses 40
Procedure 12 Clearing a user message 41
Procedure 13 Checking Gateway Server status 44
Procedure 14 Checking Gateway Server statistics 47
Procedure 15 Checking user status 48
Procedure 16 Checking user statistics 50
Procedure 17 Checking group calls status 51
Procedure 18 Sending a system notification 54
Procedure 19 Cancelling a scheduled system notification 55
Procedure 20 Uploading the mobile client software files 59
Procedure 21 Deleting files in the software repository 59
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

8Contents
Procedure 22 Filtering the mobile client software files 60
Procedure 23 Downloading client software from the software repository 61
Procedure 24 Adding a license file 65
Procedure 25 Starting, stopping, and restarting the MCG 3100 Server 68
Procedure 26 Starting, stopping, and restarting the MCG 3100 Group Call
Server 68
Procedure 27 Starting, stopping, and restarting the MCG 3100 Administration
Server 69
Procedure 28 Checking the Gateway Server processes 69
Procedure 29 Checking the Administration Server processes 70
Procedure 30 Backing up the MCG 3100 Server databases 72
Procedure 31 Restoring the MCG 3100 Server databases 73
Procedure 32 Capturing a packet dump 75
Procedure 33 Disabling Wireshark packet checksum verification 75
Procedure 34 Configuring MCC 3100 for BlackBerry and Nokia Enterprise
support for CS 1000 77
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

9
New in this release
Nortel Mobile Communication Gateway 3100 Installation Guide
(NN42030-600) is a new NTP issued to support the Nortel Mobile
Communication 3100 Series Portfolio Release 2.0. The Mobile
Communication 3100 Gateway is supported on the Nortel Communication
Server 1000 (CS 1000 ) Release 5.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

10 New in this release
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

11
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product is
released. To check for updates to the latest documentation for Nortel Mobile
Communication Gateway 3100 (MCG 3100), go to www.nortel.com and
navigate to the Technical Documentation page for MCG 3100.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following Web site to obtain the telephone number for
your region:
www.nortel.com/callus
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

12 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

13
Introduction
This document is a global document. Contact your system supplier or your
Nortel representative to verify that support is available in your area for the
described hardware and software.
This chapter contains the following topics:
•"Overview" (page 13)
•"Applicable systems" (page 14)
•"Conventions" (page 14)
•"Related information" (page 15)
Overview The Nortel Mobile Communication Gateway 3100 (MCG 3100) is part of
the Nortel Mobile Communication 3100 Series Portfolio. This document
provides information about the administration of the MCG 3100 Server.
For information about installing the MCG 3100, see Nortel Mobile
Communication Gateway 3100 — Installation (NN42030-300).
In this document, MCG 3100 means Nortel MCG 3100.
Intended audience
This document is intended for network administrators and those involved
in system planning. Knowledge of telecommunications and IP telephony
networks is required.
Note about legacy products and releases
The information about systems, components, and features contained in
this document are compatible with Nortel Communication Server 1000
Release 5.0 software. For more information about legacy products and
releases, click the Technical Documentation link under Support & Training
on the Nortel home page:
www.nortel.com
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

14 Introduction
Applicable systems
This document applies to the following systems:
•Communication Server 1000M Single Group (CS 1000M SG)
•Communication Server 1000M Multi Group (CS 1000M MG)
•Communication Server 1000E (CS 1000E)
•Communication Server 1000M Chassis
•Communication Server 1000M Cabinet
For more information, see one or more of the following NTPs:
•Communication Server 1000M and Meridian 1 Large System Upgrades
Overview (NN43021-458)
•Communication Server 1000E Upgrade Procedures Overview and
Introduction (NN43041-458)
ConventionsThe following sections describe the conventions used in this document.
Text conventions
Table 1 "Text conventions" (page 14) describes the text conventions in this
document.
Table 1
Text conventions
Convention Description
bold text Indicates a user interface object, for example a menu
choice or screen name.
Example: Press the OK soft key.
italics text Indicates document titles.
Example: For more information, see the Nortel Mobile
Communication Client 3100 for Windows Mobile User
Guide (NN42030-100).
CLI command text Indicates CLI command prompts, input, and output.
Example: REQ NEW <zone #>.
Terminology
In this document, the CS 1000 is referred to generically as system.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

Related information 15
Related information
This section lists information sources that are included in the Nortel Mobile
Communication 3100 Series Portfolio:
•Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
•Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•Nortel Mobile Communication 3100 Series — Planning and Engineering
(NN42030-200)
•Nortel Mobile Communication Gateway 3100 — Installation
(NN42030-300)
•Nortel Mobile Communication Client 3100 for Blackberry Quick
Reference (NN42030-105)
•Nortel Mobile Communication Client 3100 for Nokia Quick Reference
(NN42030-106)
•Nortel Mobile Communication Gateway 3100 Release Notes
(NN42030-403)
NTPs The following NTPs are referenced in this document:
•Linux Platform Base and Applications Installation and Commissioning
(NN43001-315)
•Network Routing Service Installation and Commissioning
(NN43001-564)
•IP Peer Networking Installation and Commissioning (NN43001-313)
•Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
•Nortel Mobile Communication Client 3100 for Windows Mobile User
Guide (NN42030-100)
Online To access Nortel documentation online, click the Technical Documentation
link under Support & Training on the Nortel home page:
www.nortel.com
CD-ROM
To obtain Nortel documentation on CD-ROM, contact your Nortel customer
representative.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

16 Introduction
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

17
Overview
This chapter contains the following topics:
•"Network feature functionality" (page 17)
•"Components" (page 18)
•"Administrative tasks" (page 19)
•"System configuration" (page 19)
•"Network protocols" (page 19)
•"Licensing" (page 20)
•"MCC 3100 for BlackBerry/Nokia" (page 20)
Network feature functionality
The Nortel Mobile Communication Gateway 3100 (MCG 3100) is a data
gateway that extends network feature functionality to mobile clients. The
mobile clients (supported RIM and Nokia phones) register to the MCG 3100
to access the enterprise network. After registration, users can perform a
variety of functions such as:
•Manage friends by using the MCC 3100 local directory.
BlackBerry users can also manage friends by using the BlackBerry
address book.
•Search the corporate directory and the MCC 3100 local directory.
•Use the logs to view the most recent related incoming and outgoing
calls, voice mail indicator, and system events.
•Create a user group that contains multiple friends and then initiate an
ad hoc conference call to the group members.
•Redirect incoming calls to alternative contact locations (for example.
office, home, or other).
•Associate a single number with all of your outbound calls.
•A message waiting indicator (MWI) that appears when a new message
is waiting.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

18 Overview
For more information, see the following publications:
•Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
•Nortel Mobile Communication Client 3100 for Windows Mobile User
Guide (NN42030-100)
ATTENTION
Mobile client devices must have an Internet connection.
ComponentsThe Nortel Mobile Communication 3100 Series Portfolio includes server
and client components. All server components are coresident on a single
supported server. For more information, see Table 2 "MCG 3100 software
components" (page 18)and "Hardware components" (page 18).
Table 2
MCG 3100 software components
Component Description
Mobile Communication Gateway Server Extends network feature functionality to
enterprise mobile clients. You configure the
MCG Server through a Web-based administrative
interface.
Mobile Communication Client 3100 for
BlackBerry and Nokia Provides enterprise users access to advanced multimedia features on supported Nokia, and
Blackberry devices. The Mobile Communication
Client 3100 for BlackBerry and Nokia is a
client application that interfaces with the Mobile
Communication Gateway Server through the
Internet.
ATTENTION
All of the MCG Server components must be coresident on a single supported
server. You can add an additional server with identical software to provide
redundancy.
Hardware components
Only two commercial off-the-shelf (COTS) hardware platforms are supported
for the MCG 3100 Server:
•HP DL320G4 (NTDU97AAE5)
•IBM x306m (NTDU99AAE5)
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

Network protocols 19
Administrative tasks
Use the Mobile Communication Gateway 3100 Server Web-based tool,
called the MCG 3100 Web Console, to perform the following administrative
tasks:
•monitor the Mobile Communication Gateway 3100 Server processes
•start, stop, and reboot the server
•configure the server operating parameters
•monitor and track statistics for users
•track statistics for the enterprise system
•manage the distribution of client software to enterprise mobile clients
System configuration
Install all Nortel Mobile Communication 3100 Series Portfolio software
components (Mobile Communication Gateway Server, Group Call Server,
Group Call Database, and Administration Server) on a single supported
COTS server. You can then integrate the server into the enterprise network
behind the corporate firewall.
If two supported COTS servers are available, configure them with identical
software components. This configuration strategy provides redundancy. If
a server component fails or becomes inaccessible, users can restart their
communication sessions on the backup system.
For more information, see "System implementation options" (page 29).For
information about supported COTS servers, see "Hardware components"
(page 18).
Network protocols
The Mobile Communication Gateway 3100 Server uses the following
standard signaling protocols to communicate with the system components:
•Session Initiation Protocol (SIP)—transports feature messages such as
call setup, routing, and authentication to Internet Protocol (IP) endpoints
within the domain.
•Hypertext Transfer Protocol (HTTP)—used by the Mobile Communication
Gateway and wireless clients to transfer documents over the Internet.
•Hypertext Transfer Protocol with Secure Sockets Layer (SSL) encryption
(HTTPS)—used for secure communication over the Internet.
•Lightweight Directory Access Protocol (LDAP)—used to access a
hierarchical directory of information on a directory server.
•Transport Layer Security (TLS)—prevents intrusion attacks, such as
hijacking and snooping.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

20 Overview
For more detailed information, see Nortel Mobile Communication 3100
Series — Planning and Engineering (NN42030-200).
Licensing Licensing controls how many Mobile Communication Client users can log on
to the system. The system allocates licenses on a first-come, first-served
basis. For example, if 100 licenses are available, they are allocated to the
first 100 users to log on. Subsequent users receive an error message and
cannot log on. For more information, see "License file" (page 65).
MCC 3100 for BlackBerry/Nokia
This section provides an overview of MCC 3100 for BlackBerry/Nokia
implementation.
Figure 1
MCC 3100 for BlackBerry/Nokia implementation
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.