Nortel MCG3100 Instruction Manual

Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication
Gateway 3100 — Administration
NN42030-600
.

Document status: Standard
Document version: 01.04
Document date: 14 November 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Revision history
November 2007
Standard 01.04. This document is up-issued to include changes in technical
content for the packet dump utility, E.164 fully qualified international format
numbers, CallPilot, and Call Detail Recording (CDR).
October 2007
Standard 01.03. This document is up-issued to include changes in technical
content including an MCC 3100 for BlackBerry/Nokia implementation
workflow and updated screen captures.
October 2007
Standard 01.02. This document is up-issued to include changes in
technical content for MCG 3100 configuration parameter fields and network
configuration changes.
September 2007
Standard 01.01. This document is issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

5
Contents
New in this release 9
How to get help 11
Finding the latest updates on the Nortel Web site 11
Getting help from the Nortel Web site 11
Getting help over the telephone from a Nortel Solutions Center 11
Getting help from a specialist by using an Express Routing Code 12
Getting help through a Nortel distributor or reseller 12
Introduction 13
Overview 13
Intended audience 13
Applicable systems 14
Conventions 14
Text conventions 14
Related information 15
Overview 17
Network feature functionality 17
Components 18
Hardware components 18
Administrative tasks 19
System configuration 19
Network protocols 19
Licensing 20
MCC 3100 for BlackBerry/Nokia 20
Install and configure CS 1000 Release 5.0 21
Install and configure the MCG 3100 21
Add Dynamic Gateway Endpoint on the Linux Based NRS for the MCG 3100 21
Add PCAs for each MCC 3100 for BlackBerry/Nokia user 21
Add User Endpoint for the MCC 3100 for BlackBerry/Nokia user on the Linux
based NRS 21
Configure the dial plan to support calls from the MCC 3100 (Service DN calls) as
well as calls to MCG 3100 using the PCA 21
Configure trunking parameters required to support calls to and from the
MCC 3100 for BlackBerry/Nokia 21
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

6Contents
Install and configure the MCC 3100 for BlackBerry/Nokia 23
Test the configuration before you deploy to users 23
MCG 3100 Web Console 25
Overview 25
Administrator access 25
User access 26
MCG 3100 Web Console log off 27
Password 27
Redundant MCG 3100 Web Console 28
Server administration 29
Overview 29
System implementation options 29
Standalone server configuration 30
Redundant server configuration 30
MCG 3100 Server power cycle 31
MCG 3100 Server processes 31
MCG 3100 Server configuration 32
Group Call Server configuration 36
Mobile client management 38
Filter registered users 38
Log off users 39
Manage user licenses 40
Clear user messages 41
Server status and statistics 43
Overview 43
MCG 3100 Server status and statistics 43
Check the server status 44
Check the server statistics 46
User status and statistics 47
Check the user status 48
Check the user statistics 50
Group calls status and statistics 51
Check the group calls status 51
Check the group calls statistics 52
System notifications 53
Overview 53
System notifications 53
Cancel scheduled system notifications 55
Server software repository 57
Overview 57
Administrative portal 57
Upload files to the software repository 58
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

Contents 7
Filter and view files in the software repository 60
User Portal 61
Download files from the software repository 61
Maintenance 63
Overview 63
License file 65
License file troubleshooting 66
Admin shell access 67
Shell commands 67
MCG 3100 Server processes 68
MCG 3100 Server databases 71
Packet dump utility 74
Network configuration changes 76
Communication Server 1000 77
Overview 77
Mobile Communication Client 3100 for BlackBerry and Nokia 77
Dial plan configuration 78
E.164 international format numbers 80
PCA configuration 81
Enterprise Communication Server configuration 82
Call Detail Recording 84
Port numbers and protocols 87
Index 89
Procedures
Procedure 1 Logging on to the MCG Console as an Administrator 26
Procedure 2 Logging on to the MCG Console as a user 26
Procedure 3 Changing the MCG 3100 Web Console password 27
Procedure 4 Opening the redundant MCG 3100 Web Console 28
Procedure 5 Stopping, starting, and restarting server processes 31
Procedure 6 Modifying the server configuration parameters 34
Procedure 7 Configuring Group Call Server parameters 37
Procedure 8 Filtering users 39
Procedure 9 Logging off users 39
Procedure 10 Deallocating user licenses 40
Procedure 11 Allocating user licenses 40
Procedure 12 Clearing a user message 41
Procedure 13 Checking Gateway Server status 44
Procedure 14 Checking Gateway Server statistics 47
Procedure 15 Checking user status 48
Procedure 16 Checking user statistics 50
Procedure 17 Checking group calls status 51
Procedure 18 Sending a system notification 54
Procedure 19 Cancelling a scheduled system notification 55
Procedure 20 Uploading the mobile client software files 59
Procedure 21 Deleting files in the software repository 59
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

8Contents
Procedure 22 Filtering the mobile client software files 60
Procedure 23 Downloading client software from the software repository 61
Procedure 24 Adding a license file 65
Procedure 25 Starting, stopping, and restarting the MCG 3100 Server 68
Procedure 26 Starting, stopping, and restarting the MCG 3100 Group Call
Server 68
Procedure 27 Starting, stopping, and restarting the MCG 3100 Administration
Server 69
Procedure 28 Checking the Gateway Server processes 69
Procedure 29 Checking the Administration Server processes 70
Procedure 30 Backing up the MCG 3100 Server databases 72
Procedure 31 Restoring the MCG 3100 Server databases 73
Procedure 32 Capturing a packet dump 75
Procedure 33 Disabling Wireshark packet checksum verification 75
Procedure 34 Configuring MCC 3100 for BlackBerry and Nokia Enterprise
support for CS 1000 77
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

9
New in this release
Nortel Mobile Communication Gateway 3100 Installation Guide
(NN42030-600) is a new NTP issued to support the Nortel Mobile
Communication 3100 Series Portfolio Release 2.0. The Mobile
Communication 3100 Gateway is supported on the Nortel Communication
Server 1000 (CS 1000 ) Release 5.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.

10 New in this release
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
NN42030-600 01.04 Standard
Release 2.0 14 November 2007
Copyright © 2007, Nortel Networks
.