Nortel Business Services Gateway BSGX4e Manual

NN47928-311
Initial Setup Guide
BSGX4e
Business Gateway
NN47928-311
Software Release 2.1.1

NN47928-311
BSGX4e 1.2
Business Services Gateway
Document Status: Standard
Document Version: 01.01
Document Number: NN47928-311
Date: July 2008
Copyright © 2008 Nortel Networks, All Rights Reserved
The information in this document is subject to change without notice. The statements, configurations, technical data,
and recommendations in this document are believed to be accurate and reliable, but are presented without express or
implied warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.

NN47928-311 3
CONTENTS
List of figures 5
List of tables 6
1 Introduction and preparation 7
Hardware notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Preliminary Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Standard Internet Connection Parameters . . . . . . . . . . . . . . . . . . . . . . . . 12
Acronyms and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting help over the phone from a Nortel Solutions Center . . . . . . . . . . . 14
Getting help from a specialist by using an Express Routing Code. . . . . . . 15
Getting help through a Nortel distributor or reseller. . . . . . . . . . . . . . . . . 15
2 Connecting to BSGX4e 16
Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Initial connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Wizard navigation and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuration overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3 Wizard pages 21
Configuration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuration is complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Index 31

List of figures
5 NN47928-311
LIST OF FIGURES
Figure 1 BSGX4e internet-side connection diagram . . . . . . . . . . . . . . . . . . . 10
Figure 2 BSGX4e Local Network Connection Diagram . . . . . . . . . . . . . . . . . 11
Figure 3 Configuration Page Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

NN47928-311 6
LIST OF TABLES
Table 1 BSGX4e Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Table 2 Preliminary Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Table 3 Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Hardware notice 1 Introduction and preparation
7 NN47928-311
1 INTRODUCTION AND PREPARATION
Hardware notice
Introduction
This Initial Setup Guide provides explanations and instruction details for using the
Initial Setup Wizard in the BSGX4e. The Initial Setup Wizard guides you through a series
of steps that configure the basic functions of the BSGX4e so that it is ready for
operation.
The comprehensive configuration tool for the BSGX4e is the Web User Interface (Web
UI). To access the Initial Setup Wizard you logon to the Web UI. The Web UI is highly
detailed and is designed for technicians and engineers. The Initial Setup Wizard
performs a simplified configuration process using the most common configuration
parameters.
This document applies to the BSGX4e model in a home or small office environment and
assumes you are connecting primarily SIP phones (for VoIP service) and PCs to your
BSGX4e.
The BSGX4e has an Ethernet interface for connecting to the Internet. This interface is
suitable for connecting to Digital Subscriber Line (DSL) and Cable modems.
The BSGX4e is a stand-alone box designed to sit on a desktop.
The following BSGX4e models are also available.
WARNING: Before working on this equipment, be aware of good safety practices
and the hazards involved with electrical circuits.
WARNING: To reduce risk of injury, fire hazard, and electric shock, do not install
the unit near a damp location.
CAUTION: Do not connect the PHONE port to the central office line.
CAUTION: To reduce the risk of fire, use only number 26 AWG or larger UL Listed
or CSA Certified telecommunication line cord for all network and
telecommunication connections.

1 Introduction and preparation Introduction
NN47928-311 8
The 210 model has an Asymmetric Digital Subscriber Line (ADSL) interface for
connecting to the Digital Subscriber Line Access Multiplexer (DSLAM) of a service
provider, which is a central office switch for DSL service. This model has a DSL
modem built in to the WAN connector.
The BSGX4e has a T1/E1 interface for connecting to a T1/E1 link of a service
provider.
Who should use the Initial Setup
Wizard?
The BSGX4e is typically installed by
professional technicians in a
corporate setting using the Web UI or
the command line utility. However,
the Initial Setup Wizard is designed to
allow a less-technical user to perform
a self-installation in a small office or
home setting.
You are expected to have computer
experience such as installing
programs and connecting hardware
devices.
What does the Initial Setup Wizard do?
You can use the Initial Setup Wizard to:
zChange the administrator password from the factory default password.
zAssign a name to the unit and select the country of operation.
zSet the date and time for the system clock.
zConfigure the Internet interface in accordance with the specifications of your service
provider’s network.
zConfigure the local network interface. The phones, computers, and fax machines that
you connect to the BSGX4e constitute your local network.
zConfigure the Quality of Service (QoS) feature. QoS guarantees bandwidth for critical
functions when your Internet connection is at full capacity. With QoS you can use
Voice over Internet Protocol ( VOIP) telephones without the call being disrupted.
zConfigure the VoIP feature in accordance with the specifications of your VoIP service
provider.
Technicians: If you use this wizard,
be aware that it sets many parameter
defaults in the background. You must
use the Web UI to change their values
as needed.
What is the BSGX4e?
BSGX4e is a powerful device that delivers
Unified Communications to your office.
zWhat is a gateway device?
In general, a gateway is an Internet
device that connects one network to
another. In this case, it is connecting
your office to the Internet, or perhaps to
another office.
Connecting two networks involves
several different functions. BSGX4e
handles them all in one device rather
than having several different boxes with
each handling one function.
zWhat is unified communications?
Unified communications is a popular
term to describe the convergence of
various communications technologies in
one device. As applied to BSGX4e, this
refers to voice, video, and data
communications.

Getting started 1 Introduction and preparation
9 NN47928-311
Getting started
At this point, you are ready to make the initial cabling connections and then begin the
configuration process. The Quick Start Guide and the Installation Guide contain a lot of
technical information, but they are intended primarily for technicians.
This document provides summarized installation information specifically for a home or
small office, self-install user. Use the Quick Start Guide and Installation Guide as
references while reading this document.
Cables
You must supply the network cables needed for the BSGX4e installation. The BSGX4e
uses commonly available cables that you can find at most consumer electronic stores.
Look at the connection diagrams in Figure 1 and Figure 2 that apply to your model of the
BSGX4e. Decide on where to place the BSGX4e box and determine the length of cables
needed to your Internet connection, and to any devices that you connect to the BSGX4e.
After determining these lengths, you must acquire the cables listed in the following table.
Nortel recommends that you connect the cable from the LINE port to the phone wall
jack, although this is optional. You connect the cable from the LINE port to the phone
wall jack to provide backup phone service through the traditional telephone line
when your Internet connections goes down, or when the VoIP servers are not
available. The LINE port is also used for all 911 calls.
Table 1 BSGX4e Cables
BSGX4e
connector
Cable Type/
connector Type Notes
WAN Ethernet /
RJ-45 plug
Both ends
Use CAT-5E or better cables.
The cables can be straight-thru or
cross-over.
1 2 3 4 Ethernet /
RJ-45 plug
Both ends
Use CAT-5E or better cables.
The cables can be straight-thru or
cross-over.
LINE Telephone /
RJ-11 plug
Both ends
Standard 2-wire telephone cable.

1 Introduction and preparation Getting started
NN47928-311 10
Figure 1 BSGX4e internet-side connection diagram
DSL
Modem
DSL
Filter
Phone
Wall Jack
Emergency
Public Network
Connection
Emergency
Public Network
Connection
Internet
Service Provider
Public Telephone
Network
Public Telephone
Network
Phone
Wall Jack
Cable
Wall Jack
Internet
Service Provider
Cable
Modem
Internet-Side Cables and Wiring
BSGX4e Port Connection
LINE Phone Wall Jack
WAN DSL/Cable Modem
(or other Internet Connection)
DSL Modem Connections
Cable Modem Connections

Getting started 1 Introduction and preparation
11 NN47928-311
Figure 2 BSGX4e Local Network Connection Diagram
Preliminary Information
When you enter data into the Initial Setup Wizard, you are asked for various Internet
addresses and other technical data for your service account. Table 2 shows the
information you need. Gather this information before proceeding with the configuration
process. Most of this information is available from your service provider and probably
was received with your account information.
For frequently used acronyms and terms, see Terminology on page 12 .
AND / OR
Connect multiple
devices to a switch,
then connect the
switch to a port 1 - 4.
Switch
Connect a
single device to
any port 1 – 4.
Analog Fax or Phone
IP Phones, Computers, and Switch
The Phone port
accommodates one
phone number, which is
intended for a fax
machine or a public
network (non-IP) phone.
Use this connection for the
Initial Setup Wizard.
Local Network Cables and Wiring
BSGX4e Port Connection
PHONE Analog Fax or Phone
1 – 4 IP Phones, Computers and other Intenet Devices
CONSOLE Command Line Terminal (used by technicians)

1 Introduction and preparation Terminology
NN47928-311 12
Terminology
This section provides definitions for technical terms used in this guide.
Standard Internet Connection Parameters
When configuring the BSGX4e to connect to the Internet, or to connect to any devices
you connect to ports 1–4, you are asked for the following common network parameters.
Since these terms appear frequently in the Initial Setup Wizard, they are defined here for
your information.
Table 2 Preliminary Configuration Data
Wizard Page Page Field Description
Time and Date SNTP IP/FQDN Simple Network Time Protocol is a server on the Internet
that provides a time signal to your BSGX4e.
Does your service provider offer an SNTP service? If not,
you can set the time manually.
Time and Date GMT Offset If you use an SNTP server, you must tell it how many hours
you are away from Greenwich Mean Time.
In the U.S., the East Coast is –5 (minus 5) hours from GMT
and the West Coast is –8 hours.
WAN Interface
Setup
PPP
Variation include:
• PPPoE
• PPPoHDLC
• PPPoATM
PPP is one type of protocol used for transporting data
packets over the Internet. Most DSL connections use PPP,
and it is also common with a T1 interface.
If your account uses PPP, your service provider will supply
a user name and password.
A PPP account may also require a Self IP address, which is
like the static IP address described in the following row.
LAN Interface
Setup
IP Address
Subnet Mask
By default, the BSGX4e automatically supplies this address
and mask. This works for most situations so no further
information is needed.
If you are connecting a device to the BSGX4e that requires
this address or mask be changed, seek professional
advice. See more discussion on the LAN Interface Setup
Page on page 24.
Quality of
Service Setup
Upstream QoS
Max Bandwidth
Downstream QoS
Line Rate
Your service provider states the bandwidth rate for the
service account you have purchased.
Ideally, they state an upstream and downstream rate
separately. Having both of these rates helps QoS work
more efficiently.
Voice over IP
Setup
SIP Session
Controller
SIP Server
Your VoIP service provider will supply the needed
addresses and logon information with your account.

Terminology 1 Introduction and preparation
13 NN47928-311
Acronyms and Abbreviations
ADSL – Asymmetric Digital Subscriber Line is an Internet technology that uses the
telephone line to transmit Internet data at broadband speeds. “Asymmetric” means
the download speed is faster than the upload speed.
DHCP – Dynamic Host Configuration Protocol is a service that automatically assigns
temporary IP addresses to network equipment.
DNS – Domain Name System is a service that converts host names and domain
names into IP addresses. For example, a Web URL of www.someplace.com is
translated to an IP address such as 140.178.12.56 on the Internet.
FQDN – A Fully Qualified Domain Name is similar to the common Web URL we all use
for surfing the Web. Its format typically looks like some.domain.com or just
domain.com.
IP (address) – Internet Protocol is commonly used in this document to indicate an
address on the Internet. It consists of four numbers separated by periods. For
example, 140.178.12.56. Each of these four number must be 0 through 255. Every
device on the Internet (including the BSGX4e, computers, and IP phones) has an IP
address.
A dynamic address is temporary and is assigned by a DHCP server.
A static address is permanent and is manually set in the device.
LAN – A Local Area Network is a technical term for a collection of PCs, IP phones, and
other devices that you connect to BSGX4e’s 1–4 ports.
PPP – Point-to-Point Protocol is a popular network protocol for establishing a direct
connection between your computer and your service provider. If PPP includes
encapsulation schemes, the designation is, for example PPPoE or PPPoHDLC.
PVC – A Permanent Virtual Circuit establishes a permanent, long-term connection
directly between your BSGX4e and another network device, such as a switch or
server. A PVC has to be ordered from your service provider.
IP Address
(self IP)
The network (IP) address of any device connected to a local network or the
Internet. The format is 148.174.89.25. Each of the four numbers in the
address has a range of 0-255.
See the IP listing in Acronyms and Abbreviations.
Subnet Mask
(mask or
netmask)
This mask helps Internet traffic route through networks and subnetworks, and
defines the range of addresses that can be used when creating a subnetwork.
The format is the same as an IP address, but typically ends with 0:
148.174.0.0.
Gateway A device that connects one network to another. This typically involves
converting raw data into an IP protocol, or converting one protocol to another
protocol.
DNS Server A system for converting domain names into IP addresses. For example,
www.webpage.com is translated to 142.178.15.12.

1 Introduction and preparation How to get help
NN47928-311 14
SIP – Session Initiation Protocol is the most popular protocol used with VoIP. The
phones you use with the BSGX4e are likely marked as “SIP phones.”
VoIP – Voice over Internet Protocol is a digital telephone service that uses the public
Internet instead of the traditional analog telephone network.
WAN – A Wide Area Network is a technical term for the network of servers and other
devices on the Internet with which you will connect.
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools
to address issues with Nortel products. More specifically, the site enables you to:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues
• sign up for automatic notification of new software and documentation for Nortel
equipment
• open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you also get help over the phone
from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the phone number
for your region:
www.nortel.com/callus

How to get help 1 Introduction and preparation
15 NN47928-311
Getting help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or
authorized reseller, contact the technical support staff for that distributor or reseller.

NN47928-311 16
Browser requirements 2 Connecting to BSGX4e
2 CONNECTING TO BSGX4E
This section explains how to connect your PC to the BSGX4e, log in, and start the Initial
Setup Wizard. This section also describes the navigation features of the wizard and an
overview of the configuration process.
At this point you have:
acquired all the cables you need, as shown in Table 1 on page 9
gathered the configuration data cited in Table 2 on page 12.
Note: The next procedure includes connecting your PC to the BSGX4e. Your PC must be
equipped with a Network Interface Card (NIC), which provides the RJ-45 connector needed
for this connection. A NIC is built in to virtually all laptop PCs, and is standard equipment on
most desktop PCs. Look for an RJ-45 connector on the back panel of your PC. The RJ-45 has
eight connector pins in it.
Browser requirements
The BSGX4e has been tested with Microsoft®Internet Explorer®and Mozilla®FireFox®
browsers.
Internet Explorer must have the Adobe®Shockwave®Flash Object add-on. Firefox must
have the Adobe Flash Player plug-in. Use the Manage Add-ons (Explorer) or the Add-ons
(Firefox) command in your browser to obtain the plug-in.
Initial connections
Perform the following steps to connect the BSGX4e to the Internet, connect your PC to
the BSGX4e, and open the Initial Setup Wizard. Network cables are described in Table 1
on page 9.
For connection diagrams, see Figure 1 and Figure 2 beginning on page 10.
Step 1 Connect the power source.
Connect the power supply to 12V DC connector on the back panel of the BSGX4e.
CAUTION: Your PC must be configured to accept addresses from DHCP rather
than having a static address, otherwise Step 3 fails. DHCP is the default in PCs.
But if your PC has been previously configured for a particular network (for
example, a home network), it may have a static address. Consult the user guide
of your PC, or professional assistance, to change the address configuration.
RJ-45

17 NN47928-311
2 Connecting to BSGX4e Initial connections
The STATUS LED on the front panel is off and then red during the start-up process. When
the LED is steady green, the unit is ready for operation.
Step 2 Connect the Internet cable.
The Internet cable for the BSGX4e is an Ethernet cable from your DSL or cable modem.
Connection to other Internet outlets is possible, but these modems are the most common
source.
Connect the Ethernet cable to the BSGX4e WAN port on the back panel. See the
connection diagram in Figure 1 on page 10 for reference.
After connecting the cable, the WAN LED on the front panel is steady green indicating the
link is active. The LED flickers when data is being passed. The LED blinks slow when no
signal is detected.
Step 3 Connect your PC to the BSGX4e.
Connect an Ethernet cable from your PC to any of the LAN ports labeled 1–4 on the back
panel. See the connection diagram in Figure 2 on page 11 for reference.
The front panel contains green LEDs labeled Ethernet 10/100 and 1–4 that correspond to
the back panel ports.
The LED corresponding to the port where you connected the PC cable is steady green
when the link is active. The LED flickers when data is being passed.
These lighting patterns apply to all equipment that you connect to the LAN ports. You
are instructed to connect your equipment to the LAN ports after the configuration
process.
Step 4 Open a Web browser (Internet Explorer or Firefox) on your computer.
In the address bar of your browser, enter:
192.168.1.1
o
The login page opens.
Step 5 On the login page:

NN47928-311 18
Wizard navigation and features 2 Connecting to BSGX4e
a. Enter the default login names:
User name: admin
Password: PlsChgMe!
b. Select the Setup Wizard check box.
c. Click Login.
The Welcome page of the wizard appears.
After reading the Welcome page, click Next to begin
the configuration process.
Wizard navigation and features
The various configuration pages of the wizard contain the following features to help you
fill in the data fields on each page. See Figure 3.
zNavigation
All configuration pages in the wizard are listed in the left panel of each page. The current
page is highlighted. Completed pages are bold. Remaining pages are dim.
Each page has Previous, Skip, and Next buttons.
Next accepts your data entries and moves to the next page.
Skip moves you to the next page without having entered any data.
Previous moves you backward through the pages. This does not undo any configuration
entries that you have already made.
zHelp
Most fields on each page have “mouse-over” help. Hover the mouse pointer over the field
label and a pop-up help window opens with a brief description of the item.
zDefault values
A few of the pages contain a Set Default button. Also, notice that on these pages some of the
field labels are yellow. When you click the default button, the fields with the yellow labels are
populated with default values that are calculated from other data on the page, or are
common defaults that work in most situations.
zError protection
The logic built into the wizard pages displays an error message if you leave blank a field that
is required, or if you have entered data outside the allowable limits.

19 NN47928-311
2 Connecting to BSGX4e Configuration overview
Figure 3 Configuration Page Features
Configuration overview
Before you begin the actual configuration of the BSGX4e, you may find an overview of
the process beneficial.
After the Welcome page, the Initial Setup Wizard consists of the following pages:
1. Administrator Password page (page 21)
Change main password used to log on to the Web User Interface and the Initial Setup
Wizard.
2. System Information Setup page (page 22)
Create a display name for your system and select the country of operation.
3. Date and Time Setup page (page 22)
Set the date and time for the system clock.
4. WAN Interface Setup page (page 23)
Configure the Internet interface in accordance with the technical requirements of the
network of your service provider.
5. LAN Interface Setup page (page 24)
Configure the local network. The telephones, computers, and fax machines you connect to
the BSGX4e constitute your local network.
6. Quality of Service Setup page (page 25)
Configure the Quality of Service (QoS) feature. QoS guarantees bandwidth for critical
functions during times when your Internet connection is at full capacity. This allows you to
use VoIP (voice over internet protocol) telephones without the call being disrupted.
Navigation
Navigation
Default Button
Fields with
Default Values
Mouse-Over Help

NN47928-311 20
Configuration overview 2 Connecting to BSGX4e
7. Voice over IP Setup page (page 28)
Configure the VoIP feature in accordance with the technical requirements of your VoIP
service provider.
8. Finishing up page (page 28)
Completion message and reminder to save the configuration created by the wizard.

21 NN47928-311
Configuration process 3 Wizard pages
3 WIZARD PAGES
This section provides an overview of the configuration process, then walks you through the
process of filling in the fields on each page of the wizard. We conclude with a short process on
how to save a configuration file.
The wizard pages contain fields into which you enter data. But, much of that data is technical in
nature and the purpose of this section is to explain those technical details.
Configuration process
Perform the following steps to configure the BSGX4e.
Note: Remember: Use the Skip button to move to the next page without changing any data on the current
page. Use the Next button to save data changes on the current page and move to the next page.
Step 1 Administrator Password page
For security reasons, create a new password.
After doing so, your login user name is still
admin, but the password is what you have set
here.
CAUTION: Be sure to record your new password and store it in a secure location.