Nortel MCG3100 User manual

Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication
Gateway 3100 Installation
NN42030-300
.

Document status: Standard
Document version: 01.03
Document date: 30 October 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Revision history
October 2007
Standard 01.03. This document is up-issued to include changes in technical
content for software installation and root certificates.
October 2007
Standard 01.02. This document is up-issued to include changes in technical
content for MCG 3100 configuration parameter fields.
September 2007
Standard 01.01. This document is issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

5
Contents
New in this release 7
How to get help 9
Finding the latest updates on the Nortel Web site 9
Getting help from the Nortel Web site 9
Getting help over the telephone from a Nortel Solutions Center 9
Getting help from a specialist by using an Express Routing Code 10
Getting help through a Nortel distributor or reseller 10
Introduction 11
Subject 11
Intended audience 11
Applicable systems 11
Conventions 12
Text conventions 12
Related information 12
Fundamentals 15
Overview 15
MCG 3100 Server components 15
Hardware components 15
Software components 16
Installation options 16
Preinstallation 19
Overview 19
Linux base installation 19
Enterprise network verification 20
Supported LDAP servers 21
Installation 23
Overview 23
Standalone and redundant server implementations 23
Standalone server option 23
Redundant server option 23
Software installation 24
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

6Contents
Post-installation 27
Overview 27
MCG 3100 Web Console logon 27
MCG 3100 parameter configuration 28
License file 31
Licence file troubleshooting 31
Manage TLS certificates 33
Enroll with a Certificate Authority 33
Certificate Signing Request generation 34
Signed TLS certificate 37
CA root and intermediate certificates 37
Root and signed certificate installation 38
Keystore default password 40
CA root certificate distribution 41
System software maintenance 43
System software upgrades 43
System software uninstallation 44
Admin shell access 44
Shell commands 44
Port numbers and protocols 51
Appendix A Self-signed certificate generation 53
Index 55
Procedures
Procedure 1 Installing the MCG 3100 software 24
Procedure 2 Logging on to the MCG 3100 Web Console 27
Procedure 3 Configuring the MCG 3100 parameters 28
Procedure 4 Adding a license file 31
Procedure 5 Generating a CSR 34
Procedure 6 Obtaining a signed TLS certificate 37
Procedure 7 Obtaining a CA root or intermediate certificate 38
Procedure 8 Installing the Root and signed certificates 39
Procedure 9 Changing the keystore default password in the server.xml
file 40
Procedure 10 Installing a root certificate on a Nokia device 41
Procedure 11 Upgrading the MCG 3100 system software 43
Procedure 12 Uninstalling the MCG 3100 system software 44
Procedure 13 Starting, stopping, and restarting the MCG 3100 Server 45
Procedure 14 Starting, stopping, and restarting the Administration Server 45
Procedure 15 Starting, stopping, and restarting the Group Call Server 46
Procedure 16 Checking the Gateway Server processes 46
Procedure 17 Checking the Administration Server processes 47
Procedure 18 Backing up the databases 48
Procedure 19 Restoring the databases 49
Procedure 20 Generating self-signed certificates 53
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

7
New in this release
Nortel Mobile Communication Gateway 3100 Installation Guide
(NN42030-300) is a new NTP issued to support the Nortel Mobile
Communication 3100 Series Portfolio (MC 3100) Release 2.0. The MC
3100 Series is supported on the Nortel Communication Server 1000 (CS
1000) Release 5.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

8New in this release
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

9
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product
is released. To check for updates to the latest documentation for
Communication Server (CS) 1000, go to www.nortel.com and navigate to
the Technical Documentation page for CS 1000.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following Web site to obtain the telephone number for
your region:
www.nortel.com/callus
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

10 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

11
Introduction
This document is a global document. Contact your server supplier or your
Nortel representative to verify that the hardware and software described
are supported in your area.
This chapter contains the following topics:
•"Subject" (page 11)
•"Applicable systems" (page 11)
•"Conventions" (page 12)
•"Related information" (page 12)
Subject This document describes the Nortel Mobile Communication Gateway 3100
(MCG 3100) Server, which is part of the Nortel Mobile Communication 3100
Series Portfolio.
Intended audience
This document is intended for network administrators and those involved
in systems planning. Knowledge of telecommunications and IP telephony
networks is required.
Note about legacy products and releases
This NTP contains information about systems, components, and features
that are compatible with Nortel Communication Server (CS) 1000 Release
5.0. For more information about legacy products and releases, click the
Technical Documentation link under Support & Training on the Nortel home
page:
www.nortel.com
Applicable systems
This document applies to the following systems:
•Communication Server 1000M Single Group (CS 1000M SG)
•Communication Server 1000M Multi Group (CS 1000M MG)
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

12 Introduction
•Communication Server 1000E (CS 1000E)
•Communication Server 1000M Chassis
•Communication Server 1000M Cabinet
For more information, see the following NTPs:
•Communication Server 1000M and Meridian 1 Large System Upgrades
Overview (NN43021-458)
•Communication Server 1000E Upgrade Procedures Overview and
Introduction (NN43041-458)
ConventionsThe following sections describe the conventions used in this document.
Text conventions
Table 1 "Text conventions" (page 12) describes the text conventions in this
document.
Table 1
Text conventions
Convention Description
Bold text Indicates a user interface object, for example
a menu choice or screen name, for example:
Press the OK soft key.
Italics text Indicates document titles, for example: See the
Mobile Communication Client 3100 for Windows
Mobile User Guide (NN42030-100).
CLI command text Indicates CLI command prompts, input, and
output, for example: REQ NEW <zone #>.
Terminology
In this document, the CS 1000 system is referred to generically as system.
Related information
This section lists information sources that relate to this document.
•Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
•Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•Nortel Mobile Communication Client 3100 for Blackberry Quick
Reference (NN42030-105)
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

Related information 13
•Nortel Mobile Communication Client 3100 for Nokia Quick Reference
(NN42030-106)
•Nortel Mobile Communication 3100 Series — Planning and Engineering
(NN42030-200)
•Nortel Mobile Communication Gateway 3100 — Administration
(NN42030-600)
•Nortel Mobile Communication Client 3100 — Administration
(NN42030-601)
•Nortel Mobile Communication Gateway 3100 Release Notes
(NN42030-403)
NTPs The following NTPs are referenced in this document:
•Linux Platform Base and Applications Installation and Commissioning
(NN43001-315)
•Nortel Mobile Communication Gateway 3100 — Administration
(NN42030-600)
Online
To access Nortel documentation online, click the Technical Documentation
link under Support & Training on the Nortel home page:
www.nortel.com
CD-ROM
To obtain Nortel documentation on CD-ROM, contact your Nortel customer
representative.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

14 Introduction
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

15
Fundamentals
This chapter contains the following topics:
•"Overview" (page 15)
•"MCG 3100 Server components" (page 15)
•"Installation options" (page 16)
Overview This section describes the Nortel Mobile Communication Gateway 3100
(MCG 3100) Server hardware and software components and provides an
overview of the installation options.
MCG 3100 Server components
Nortel supports the MCG 3100 Server software installed only on the Nortel
CS 1000 R5 Linux Base, which is provided by Nortel.
ATTENTION
You must install the MCG 3100 software on a dedicated server that runs no other
applications.
Hardware components
Only two commercial off-the-shelf (COTS) hardware platforms are supported
for the MCG 3100 Server:
•HP DL320G4 (NTDU97AAE5)
•IBM x306m (NTDU99AAE5)
The hardware requirements for the supported HP and IBM COTS hardware
platforms are described in Table 2 "Hardware requirements" (page
16). Nortel supports only the hardware platforms listed in "Hardware
components" (page 15).
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

16 Fundamentals
Table 2
Hardware requirements
Hardware Specification
Processor 3.0 GHz
Memory 2 GB DRAM
Hard Disk Drive 1-80 GB SATA Disk
Network Interface Card 2 1-GB Ethernet Cards
Power Supply 1 power supply
Software components
The MCG 3100 software installation includes the following software
components:
•Mobile Communication Gateway (MCG) 3100 —enables the Mobile
Communication Clients (MCC) 3100 for BlackBerry and Nokia to access
advanced collaborative IP telephony services on the enterprise network.
The clients can search the corporate directory, manage voice mail,
dial by extension number, and hold group calls with predefined groups
of users.
•MCG 3100 Administration Server—includes the Web Console, a
Web-based tool that administrators use to start, stop, and reload
server processes, update operating parameters, monitor users, track
messaging statistics, and manage the distribution of client software. The
Administration server also includes a database of server activity.
•MCG 3100 Group Call Server—hosts ad hoc conference calls with
predefined groups of users within the enterprise network. The Group
Call server includes a database of group call activities.
Installation options
Two installation options exist:
•MCG 3100 Server is installed on one server—all software components
are installed on one supported COTS server.
•MCG 3100 Server is installed on two servers—all software components
are installed on two supported COTS servers, configured identically. If
one server fails or is unavailable, the clients switch to the other server.
For more information about these options, see "Standalone and redundant
server implementations" (page 23).
For a list of supported COTS servers, see "Hardware components" (page
15).
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

Installation options 17
For more information about MCG 3100 redundant servers, see Nortel
Mobile Communication Gateway 3100 — Administration (NN42030-600).
Figure 1
Installation overview
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

18 Fundamentals
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

19
Preinstallation
This chapter contains the following topics:
•"Overview" (page 19)
•"Linux base installation" (page 19)
•"Enterprise network verification" (page 20)
•"Supported LDAP servers" (page 21)
Overview Before you install the Mobile Communication Gateway 3100 (MCG 3100)
Server software, you must perform some preinstallation configuration and
verification. To preconfigure the host server and the network enterprise
network, perform the following tasks:
•Install the Nortel Linux operating system (OS) on the host server.
•Verify the enterprise network setup—the LDAP and DNS servers must
be installed and started.
Linux base installation
The Linux Base is the same Linux Base for CS 1000 Release 5.0.
However, during the Linux Base installation for MCG 3100, there are some
platform-specific configurations that you must make:
•Physical connection
Use only the eth1 physical network interface.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.

20 Preinstallation
ATTENTION
Carefully observe the labels for the network interfaces of the specific
platforms.
•HP COTS platform: The network interfaces can be labelled (0,1) or
(1, 2).
The lower number is eth0 and the higher number is eth1.
•IBM 306M platform: The network interfaces are labelled
backwards.
Interfaces (0, 1) are eth1 and eth0 respectively.
•IP addresses
During the Linux Base installation, you are prompted to enter the TLAN
and ELAN network interface IP addresses.
— Configure the ELAN network interface IP with an unused private IP
address.
The IP standard defines specific address ranges within Class A,
Class B, and Class C that are reserved for use by private networks
(intranets). Table 3 "Reserved IP address ranges" (page 20) lists the
reserved ranges of the IP address space.
Table 3
Reserved IP address ranges
Class Private starting address Private ending address
A10.0.0.0 10.255.255.255
B172.16.0.0 172.31.255.255
C192.168.0.0 192.168.255.255
— Configure the TLAN network interface IP to the same IP address as
the MCG 3100 (and corresponding physical eth1 network interface).
To familiarize yourself with the Linux Base installation procedure, see
Linux Platform Base and Applications Installation and Commissioning
(NN43001-315).
Enterprise network verification
Ensure the following requisites are installed and configured on the
enterprise network.
•a Domain Name Service (DNS) server
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation
NN42030-300 01.03 Standard
Release 2.0 30 October 2007
Copyright © 2007, Nortel Networks
.