Nortel NN42030-300 Quick start guide

Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication
Gateway 3100 Installation and
Upgrades
Release: 2.1
Document Revision: 02.03
www.nortel.com
NN42030-300
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Nortel Mobile Communication 3100 Series Portfolio
Release: 2.1
Publication: NN42030-300
Document status: Standard
Document release date: 9 May 2008
Copyright © 2007, 2008 Nortel Networks
All Rights Reserved.
Sourced in Canada
LEGAL NOTICE
This document contains Nortel confidential and proprietary information. It is not to be copied, disclosed or
distributed in any manner, in whole or in part, without Nortel’s express written authorization. While the information
in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing
NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER
EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without
notice.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 7
Features 7
Other changes 7
How to get help 9
Finding the latest updates on the Nortel Web site 9
Getting help from the Nortel Web site 9
Getting help over the telephone from a Nortel Solutions Center 9
Getting help from a specialist by using an Express Routing Code 10
Getting help through a Nortel distributor or reseller 10
Introduction 11
Subject 11
Intended audience 11
Conventions 11
Text conventions 11
Terminology 12
Related information 12
Fundamentals 15
Overview 15
MCG 3100 server components 15
Hardware components 16
Software components 16
Installation options 17
Overview of the MC 3100 installation 17
Preinstallation 19
Overview 19
Linux base installation 19
Enterprise network verification 20
Supported LDAP servers 21
Installation 23
Overview 23
Nonredundant and redundant server implementations 23
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4
Nonredundant server option 23
Redundant server option 23
Software installation 24
Postinstallation 27
Overview 27
MCG 3100 Web Console logon 27
MCG 3100 parameter configuration 28
License file 31
Licence file troubleshooting 32
Manage TLS certificates 33
Enroll with a Certificate Authority 33
Certificate Signing Request generation 34
Signed TLS certificate 37
CA root and intermediate certificates 38
Root and signed certificate installation 39
Change the keystore default password 40
CA root certificate distribution 41
System software maintenance 45
System software upgrades 45
System software uninstallation 49
Admin shell access 50
Shell commands 50
Appendix A Port numbers and protocols 57
Appendix B Self-signed certificate generation 59
Index 61
Procedures
Procedure 1 Installing the MCG 3100 software 24
Procedure 2 Logging on to the MCG 3100 Web Console 27
Procedure 3 Configuring the MCG 3100 parameters 28
Procedure 4 Adding a license file 31
Procedure 5 Generating a CSR 35
Procedure 6 Obtaining a signed TLS certificate 37
Procedure 7 Obtaining a CA root or intermediate certificate 38
Procedure 8 Installing the root and signed certificates 39
Procedure 9 Changing the keystore default password 40
Procedure 10 Installing a root certificate on a Nokia device 42
Procedure 11 Installing a root certificate on a Windows Mobile Single Mode
device 42
Procedure 12 Upgrading the MCG 3100 system software from CD 45
Procedure 13 Upgrading the MCG 3100 system software from the Web 46
Procedure 14 Removing an SU 48
Procedure 15 Uninstalling the MCG 3100 system software 50
Procedure 16 Starting, stopping, and restarting the MCG 3100 Server 51
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5
Procedure 17 Starting, stopping, and restarting the Administration Server 51
Procedure 18 Starting, stopping, and restarting the Group Call Server 51
Procedure 19 Checking the Gateway Server processes 52
Procedure 20 Checking the Administration Server processes 53
Procedure 21 Backing up the databases 54
Procedure 22 Restoring the databases 54
Procedure 23 Generating self-signed certificates 59
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6
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Copyright © 2007, 2008 Nortel Networks
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7
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New in this release
This section details what’s new in Nortel Mobile Communication Gateway
3100 Installation and Upgrades (NN42030-300) for Nortel Mobile
Communication 3100 (MC 3100) Release 2.1.
Features This section describes the features that impact the book.
This release provides support for the new client, the Nortel Mobile
Communication Client (MCC) 3100 for Windows Mobile Single Mode.
The Mobile Communication Gateway 3100 supports the MCC 3100 for
Windows Mobile Single Mode (unlike the MCC 3100 for Windows Mobile
Dual Mode which does not interact with the MCG 3100).
MCG 3100 supports two methods to access the web console: Hypertext
Transport Protocol (HTTP) and Secure HTTP (HTTPS).
Other changes
This document has been renamed from Nortel Mobile Communication
Gateway 3100 Installation to Nortel Mobile Communication Gateway 3100
Installation and Upgrades.
The following changes were made to the document for MC 3100 Release
2.1
•streamlined the How to get help chapter and Introduction chapter
•remove references to specific communication servers, where possible
•Service update (SU) functionality added
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8New in this release
Revision history
May 2008 Standard 02.03. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1. Only the release
date changed.
April 2008 Standard 02.02. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1. Added the DNS port
to Table 6 "Port usage" (page 57).
April 2008 Standard 02.01. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1.
December
2007 Standard 01.04. This document is up-issued to include changes in technical content documented in CR Q01788812.
October 2007 Standard 01.03. This document is up-issued to include
changes in technical content for software installation and root
certificates.
October 2007 Standard 01.02. This document is up-issued to include
changes in technical content for MCG 3100 configuration
parameter fields.
September
2007 Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio Release 2.0 on
Nortel Communication Server 1000 Release 5.0 and Nortel
Multimedia Communication Server 5100 Release 4.0.
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9
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How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product
is released. To check for updates to the latest documentation for
the Nortel Mobile Communication 3100 Series Portfolio, go to
http://www.nortel.com and navigate to the Technical Documentation page
for Mobile Communication 3100.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also
get help over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following Web site to obtain the telephone number for
your region:
http://www.nortel.com/callus
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10 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
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11
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Introduction
This chapter contains the following topics:
•“Subject” (page 11)
•“Conventions” (page 11)
•“Related information” (page 12)
Subject This document describes the Nortel Mobile Communication Gateway
3100 (MCG 3100) server installation, which is part of the Nortel Mobile
Communication 3100 Series Portfolio.
Intended audience
This document is intended for network administrators and those involved
in systems planning. Knowledge of telecommunications and IP telephony
networks is required.
ConventionsThe following sections describe the conventions used in this document.
Text conventions
Table 1 "Text conventions" (page 11) describes the text conventions in
this document.
Table 1
Text conventions
Convention Description
Bold text Indicates a user interface object, for
example a menu choice or screen
name, for example: Press the OK soft
key.
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12 Introduction
Table 1
Text conventions (cont’d.)
Convention Description
Italic text Indicates document titles, for example:
See the Mobile Communication Client
3100 for Windows Mobile User Guide
(NN42030-100).
CLI command text Indicates CLI command prompts,
input, and output, for example: REQ
NEW <zone #>.
Terminology
This document refers to the supported communication servers
generically as communication server. For information on the supported
communication servers, see the product bulletin at www.nortel.com.
Related information
This section lists information sources that relate to this document.
•Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
•Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•Nortel Mobile Communication Client 3100 for Blackberry Quick
Reference (NN42030-105)
•Nortel Mobile Communication Client 3100 for Nokia Quick Reference
(NN42030-106)
•Nortel Mobile Communication Client 3100 for Windows Mobile Single
Mode User Guide (NN42030-107)
•Nortel Mobile Communication Client 3100 for Windows Mobile Single
Mode Quick Reference (NN42030-108)
•Nortel Mobile Communication 3100 Series — Planning and
Engineering (NN42030-200)
•Nortel Mobile Communication Gateway 3100 — Administration
(NN42030-600)
•Nortel Mobile Communication Client 3100 for Windows Mobile Dual
Mode — Administration (NN42030-601)
•Nortel Mobile Communication Gateway 3100 Release Notes
(NN42030-403)
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Related information 13
NTPs The following NTPs are referenced in this document:
•Linux Platform Base and Applications Installation and Commissioning
(NN43001-315)
•Nortel Mobile Communication 3100 Series — Planning and
Engineering (NN42030-200)
•Nortel Mobile Communication Gateway 3100 — Administration
(NN42030-600)
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14 Introduction
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15
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Fundamentals
This chapter contains the following topics:
•“Overview” (page 15)
•“MCG 3100 server components” (page 15)
•“Installation options” (page 17)
•“Overview of the MC 3100 installation” (page 17)
Overview This section describes the Nortel Mobile Communication Gateway 3100
(MCG 3100) server hardware and software components and provides an
overview of the installation options.
The MCG 3100 supports the following clients:
•Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry
•Nortel Mobile Communication Client 3100 for Nokia
•Nortel Mobile Communication Client 3100 for Windows Mobile Single
Mode
This document refers to the supported clients using the generic term
clients.
ATTENTION
The MCG 3100 does not support the MCC 3100 for Windows Mobile Dual Mode.
The MCC 3100 for Windows Mobile Dual Mode communicates directly with the
communication server.
MCG 3100 server components
Nortel supports the MCG 3100 server software installed only on the Nortel
Linux Base, which is provided by Nortel.
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16 Fundamentals
ATTENTION
You must install the MCG 3100 software on a dedicated server that runs no
other applications.
Hardware components
The MCG 3100 server runs only on the following supported commercial
off-the-shelf (COTS) hardware:
•HP DL320G4 (NTDU97AAE5)
•IBM x306m (NTDU99AAE5)
Table 2 "Hardware requirements" (page 16) describes the supported
hardware requirements.
Table 2
Hardware requirements
Hardware Specification
Processor 3.0 GHz
Memory 2 GB DRAM
Hard Disk Drive 1-80 GB SATA Disk
Network Interface Card 2 1-GB Ethernet Cards
Power Supply 1 power supply
Software components
The MCG 3100 software installation includes the following software
components:
•Mobile Communication Gateway (MCG) 3100—enables the clients to
access advanced collaborative IP telephony services on the enterprise
network. Using the clients, users can search the corporate directory,
manage voice mail, dial by extension number, and hold group calls
with predefined groups of users.
•MCG 3100 Administration Server—includes the Web Console, a
Web-based tool that administrators use to start, stop, and reload
server processes, update operating parameters, monitor users, track
messaging statistics, and manage the distribution of client software.
The Administration server also includes a database of server activity.
•MCG 3100 Group Call Server—hosts ad hoc conference calls with
predefined groups of users within the enterprise network. The Group
Call server includes a database of group call activities.
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Overview of the MC 3100 installation 17
Installation options
Two installation options exist:
•MCG 3100 Server is installed on one server—all software components
are installed on one supported COTS server. This is the nonredundant
configuration.
•MCG 3100 Server is installed on two servers—all software components
are installed on two supported COTS servers, configured identically. If
one server fails or is unavailable, the clients switch to the other server.
This is the redundant configuration.
For more information about these options, see “Nonredundant and
redundant server implementations” (page 23).
For a list of supported COTS servers, see “Hardware components” (page
16).
For more information about MCG 3100 redundant servers, see Nortel
Mobile Communication Gateway 3100 — Administration (NN42030-600).
Overview of the MC 3100 installation
Figure 1 "Installation overview" (page 17) shows the task flow for the MCG
3100 installation.
Figure 1
Installation overview
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18 Fundamentals
Before you start the installation, read Nortel Mobile Communication 3100
Series — Planning and Engineering (NN42030-200).
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19
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Preinstallation
This chapter contains the following topics:
•“Overview” (page 19)
•“Linux base installation” (page 19)
•“Enterprise network verification” (page 20)
Overview Before you install the Mobile Communication Gateway 3100 (MCG 3100)
server software, you must perform some preinstallation configuration and
verification. To preconfigure the host server and the network enterprise
network, perform the following tasks:
•Install the Nortel Linux operating system (OS) on the host server.
•Verify the enterprise network setup—the Lightweight Directory Access
Protocol (LDAP) servers and Domain Name Server (DNS) must be
installed and started.
Linux base installation
MCG 3100 uses the same Linux base as Nortel Communication Server
(CS) 1000. However, during the Linux base installation for MCG 3100, you
make the following platform-specific configuration changes:
•Physical connection
Use only the eth1 physical network interface.
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20 Preinstallation
ATTENTION
Carefully observe the labels for the network interfaces of the specific
platforms.
— HP COTS platform: The network interfaces can be labelled (0,1) or (1,
2).
The lower number is eth0 and the higher number is eth1.
— IBM 306M platform: The network interfaces are labelled backwards.
Interfaces (0, 1) are eth1 and eth0 respectively.
•IP addresses
During the Linux base installation, the software prompts you to enter
the TLAN and ELAN network interface IP addresses.
—Configure the ELAN network interface IP with an unused private
IP address.
The IP standard reserves specific address ranges within Class
A, Class B, and Class C for use by private networks (intranets).
Table 3 "Reserved IP address ranges" (page 20) lists the reserved
ranges of the IP address space.
Table 3
Reserved IP address ranges
Class Private starting address Private ending address
A10.0.0.0 10.255.255.255
B172.16.0.0 172.31.255.255
C192.168.0.0 192.168.255.255
—Configure the TLAN network interface IP to the same IP address as
the MCG 3100 and corresponding physical eth1 network interface.
To familiarize yourself with the Linux base installation procedure, see
Linux Platform Base and Applications Installation and Commissioning
(NN43001-315).
Enterprise network verification
The following requisites must be installed and configured on the enterprise
network:
•Domain Name Server (DNS)
ATTENTION
Nortel recommends that you program the DNS with the IP addresses of the
License Server, the primary Enterprise Communication Server (ECS), and
the alternate ECS.
To verify that DNS is functional, use the ping command and enter the
fully qualified domain name (FQDN) of a server on the network.
•Lightweight Directory Access Protocol (LDAP) server
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