Nortel NN42030-300 Quick start guide

Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication
Gateway 3100 Installation and
Upgrades
Release: 2.1
Document Revision: 02.03
www.nortel.com
NN42030-300
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Nortel Mobile Communication 3100 Series Portfolio
Release: 2.1
Publication: NN42030-300
Document status: Standard
Document release date: 9 May 2008
Copyright © 2007, 2008 Nortel Networks
All Rights Reserved.
Sourced in Canada
LEGAL NOTICE
This document contains Nortel confidential and proprietary information. It is not to be copied, disclosed or
distributed in any manner, in whole or in part, without Nortel’s express written authorization. While the information
in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing
NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER
EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without
notice.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 7
Features 7
Other changes 7
How to get help 9
Finding the latest updates on the Nortel Web site 9
Getting help from the Nortel Web site 9
Getting help over the telephone from a Nortel Solutions Center 9
Getting help from a specialist by using an Express Routing Code 10
Getting help through a Nortel distributor or reseller 10
Introduction 11
Subject 11
Intended audience 11
Conventions 11
Text conventions 11
Terminology 12
Related information 12
Fundamentals 15
Overview 15
MCG 3100 server components 15
Hardware components 16
Software components 16
Installation options 17
Overview of the MC 3100 installation 17
Preinstallation 19
Overview 19
Linux base installation 19
Enterprise network verification 20
Supported LDAP servers 21
Installation 23
Overview 23
Nonredundant and redundant server implementations 23
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
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4
Nonredundant server option 23
Redundant server option 23
Software installation 24
Postinstallation 27
Overview 27
MCG 3100 Web Console logon 27
MCG 3100 parameter configuration 28
License file 31
Licence file troubleshooting 32
Manage TLS certificates 33
Enroll with a Certificate Authority 33
Certificate Signing Request generation 34
Signed TLS certificate 37
CA root and intermediate certificates 38
Root and signed certificate installation 39
Change the keystore default password 40
CA root certificate distribution 41
System software maintenance 45
System software upgrades 45
System software uninstallation 49
Admin shell access 50
Shell commands 50
Appendix A Port numbers and protocols 57
Appendix B Self-signed certificate generation 59
Index 61
Procedures
Procedure 1 Installing the MCG 3100 software 24
Procedure 2 Logging on to the MCG 3100 Web Console 27
Procedure 3 Configuring the MCG 3100 parameters 28
Procedure 4 Adding a license file 31
Procedure 5 Generating a CSR 35
Procedure 6 Obtaining a signed TLS certificate 37
Procedure 7 Obtaining a CA root or intermediate certificate 38
Procedure 8 Installing the root and signed certificates 39
Procedure 9 Changing the keystore default password 40
Procedure 10 Installing a root certificate on a Nokia device 42
Procedure 11 Installing a root certificate on a Windows Mobile Single Mode
device 42
Procedure 12 Upgrading the MCG 3100 system software from CD 45
Procedure 13 Upgrading the MCG 3100 system software from the Web 46
Procedure 14 Removing an SU 48
Procedure 15 Uninstalling the MCG 3100 system software 50
Procedure 16 Starting, stopping, and restarting the MCG 3100 Server 51
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
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Procedure 17 Starting, stopping, and restarting the Administration Server 51
Procedure 18 Starting, stopping, and restarting the Group Call Server 51
Procedure 19 Checking the Gateway Server processes 52
Procedure 20 Checking the Administration Server processes 53
Procedure 21 Backing up the databases 54
Procedure 22 Restoring the databases 54
Procedure 23 Generating self-signed certificates 59
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
.

6
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
.

7
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New in this release
This section details what’s new in Nortel Mobile Communication Gateway
3100 Installation and Upgrades (NN42030-300) for Nortel Mobile
Communication 3100 (MC 3100) Release 2.1.
Features This section describes the features that impact the book.
This release provides support for the new client, the Nortel Mobile
Communication Client (MCC) 3100 for Windows Mobile Single Mode.
The Mobile Communication Gateway 3100 supports the MCC 3100 for
Windows Mobile Single Mode (unlike the MCC 3100 for Windows Mobile
Dual Mode which does not interact with the MCG 3100).
MCG 3100 supports two methods to access the web console: Hypertext
Transport Protocol (HTTP) and Secure HTTP (HTTPS).
Other changes
This document has been renamed from Nortel Mobile Communication
Gateway 3100 Installation to Nortel Mobile Communication Gateway 3100
Installation and Upgrades.
The following changes were made to the document for MC 3100 Release
2.1
•streamlined the How to get help chapter and Introduction chapter
•remove references to specific communication servers, where possible
•Service update (SU) functionality added
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
.

8New in this release
Revision history
May 2008 Standard 02.03. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1. Only the release
date changed.
April 2008 Standard 02.02. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1. Added the DNS port
to Table 6 "Port usage" (page 57).
April 2008 Standard 02.01. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1.
December
2007 Standard 01.04. This document is up-issued to include changes in technical content documented in CR Q01788812.
October 2007 Standard 01.03. This document is up-issued to include
changes in technical content for software installation and root
certificates.
October 2007 Standard 01.02. This document is up-issued to include
changes in technical content for MCG 3100 configuration
parameter fields.
September
2007 Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio Release 2.0 on
Nortel Communication Server 1000 Release 5.0 and Nortel
Multimedia Communication Server 5100 Release 4.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
.

9
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How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product
is released. To check for updates to the latest documentation for
the Nortel Mobile Communication 3100 Series Portfolio, go to
http://www.nortel.com and navigate to the Technical Documentation page
for Mobile Communication 3100.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also
get help over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following Web site to obtain the telephone number for
your region:
http://www.nortel.com/callus
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
.

10 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
.