Nortel MCC 3100 Technical manual

Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication
3100 — Planning and
Engineering
NN42030-200
.

Document status: Standard
Document version: 01.09
Document date: 1 November 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Revision history
November 2007
Standard 01.09. This document is up-issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0. It addresses CR Q01773232 and Q01776937.
October 2007
Standard 01.07. This document is up-issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0. It addresses CR Q01766011 and CR Q01768688.
October 2007
Standard 01.05. This document is up-issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0. It addresses CR Q01756404.
September 2007
Standard 01.03. This document is up-issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0. It addresses CR Q01743268.
September 2007
Standard 01.01. This document is issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication 3100 — Planning and Engineering
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Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication 3100 — Planning and Engineering
NN42030-200 01.09 Standard
Release 2.0 1 November 2007
Copyright © 2007, Nortel Networks
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5
Contents
New in this release 7
Features 7
Nortel Mobile Communication Client 3100 7
Nortel Mobile Communication Gateway 3100 8
How to get help 9
Finding the latest updates on the Nortel Web site 9
Getting help from the Nortel Web site 9
Getting help over the telephone from a Nortel Solutions Center 10
Getting help from a specialist by using an Express Routing Code 10
Getting help through a Nortel distributor or reseller 10
Introduction 11
Subject 11
Intended audience 11
Applicable systems 12
Conventions 12
Text conventions 12
Related information 13
Overview 15
Nortel Mobile Communications 3100 Series Portfolio 17
Mobile Communication Client 3100 17
MCC 3100 for Windows Mobile and MCC 3100 for Windows Mobile with VPN 17
MCC 3100 for BlackBerry and MCC 3100 for Nokia 21
Mobile Communication Gateway 3100 23
Hardware requirements 24
Licensing requirements 24
Network deployment 25
MCC 3100 for Windows Mobile and MCC 3100 for Windows Mobile with VPN
network deployment 25
Data network requirements 26
Security requirements 26
High availability 30
MCC 3100 for Windows Mobile - Administration tool 32
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6Contents
MCC 3100 for BlackBerry and MCC 3100 for Nokia network deployment 32
Data network requirements 34
Mobile Communication Gateway 3100 network deployment 35
BlackBerry deployment considerations 36
Nokia deployment considerations 36
CS 1000 deployment considerations 37
Data networking requirements 37
Security requirements 38
High availability 40
Engineering 45
MCC 3100 for Windows Mobile and MCC 3100 for Windows Mobile with VPN
engineering 45
Multimedia Communication Server 5100 45
Communication Server 1000 45
CS 1000 or MCS 5100 feature interactions 51
MCC 3100 for BlackBerry, MCC 3100 for Nokia and MCG 3100 engineering 51
Communication Server 1000 51
CS 1000 feature interactions 55
CS 1000 Source Based Routing 55
Capacity 57
Communication Server 1000 capacity 57
Trunk calculation: Method 1 58
Trunk calculation: Method 2 59
PCA calculations 62
License requirements 63
Mobile Communication Client 3100 licensing 63
MCC 3100 for Windows Mobile and MCC 3100 for Windows Mobile with VPN
licensing 63
MCC 3100 for BlackBerry and MCC 3100 for Nokia licensing 64
Mobile Communication Gateway 3100 licensing 65
MC 3100 call flows 67
MCC 3100 for Windows Mobile registration process 67
MCC 3100 for Windows Mobile call origination 68
MCG 3100 registration process 69
MCG 3100 client registration process 70
MCG 3100 call termination process 71
MCG 3100 call origination - Direct Dial process 72
MCG 3100 call origination - Call-Me First process 73
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7
New in this release
The following sections detail what’s new in the Nortel Mobile Communication
3100 Series Portfolio (MC 3100) for Release 2.0.
The MC 3100 provides access to voice and messaging services over
a wireless and a cellular network and extends commonly used Private
Branch Exchange (PBX) features to mobile devices. Nortel Communication
Server 1000 (CS 1000) Release 5.0 and Nortel Multimedia Communication
Server 5100 (MCS 5100) Release 4.0 support MC 3100 Release 2.0.
For more information about the MC 3100 Series Portfolio, see the MC 3100
Series Portfolio at www.nortel.com.
Features The MC 3100 Release 2.0 supports:
•"Nortel Mobile Communication Client 3100" (page 7)
•"Nortel Mobile Communication Gateway 3100" (page 8)
Nortel Mobile Communication Client 3100
The Nortel Mobile Communication Client 3100 (MCC 3100) application
enables telephone service to mobile devices. MCC 3100 supports the
following devices:
•"Windows Mobile devices" (page 8)
•"Research in Motion BlackBerry devices" (page 8)
•"Nokia devices" (page 8)
"Nortel Mobile Communication Client 3100 for Windows Mobile -
Administration tool" (page 8) describes the tool used to administer the MCC
3100 for Windows Mobile.
To view an updated list of supported devices, see the MC 3100 Production
Bulletin at www.nortel.com.
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8New in this release
Windows Mobile devices
The Nortel MCC 3100 for Windows Mobile supports the following Windows
Mobile devices in cellular and wireless modes:
•Hewlett Packard (HP) IPAQ 6900 series
•HTC Apache (UTStarcom PPC 6700)
•HTC TynTn
•HTC Universal (for example, the I-Mate Jasjar)
Research in Motion BlackBerry devices
The Nortel MCC 3100 for BlackBerry supports the following Research in
Motion (RIM) BlackBerry devices in wireless mode:
•BlackBerry 7100 series
•BlackBerry 8100 series
•BlackBerry 8700 series
•BlackBerry 8800
Nokia devices
The Nortel MCC 3100 for Nokia supports the following Nokia devices in
wireless mode:
•Nokia E60
•Nokia E61
•Nokia E65
Nortel Mobile Communication Client 3100 for Windows Mobile -
Administration tool
The Nortel MCC 3100 for Windows Mobile—Administration tool facilitates
the distribution of MCC 3100 for Windows Mobile software, configuration
data, and software licenses to the Windows Mobile devices.
Nortel Mobile Communication Gateway 3100
The Nortel Mobile Communication Gateway 3100 (MCG 3100) supports
the MCC 3100 for BlackBerry and MCC 3100 for Nokia in the CS 1000
environment. The MCG 3100 uses a web-based administrative tool to
perform administration tasks on the MCG 3100 and the clients using the
gateway.
Nortel Mobile Communication 3100 Series Portfolio
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9
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product is
released. To check for updates to the latest documentation for Mobile
Communications 3100 (MC 3100) Series, go to www.nortel.com and
navigate to the Technical Documentation page for MC 3100.
To check for updates to the latest documentation for Communication
Server (CS) 1000, go to www.nortel.com and navigate to the Technical
Documentation page for CS 1000.
To check for updates to the latest documentation for Multimedia
Communication Server (MCS) 5100, go to www.nortel.com and navigate to
the Technical Documentation page for MCS 5100.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Nortel Mobile Communication 3100 Series Portfolio
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10 How to get help
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following Web site to obtain the telephone number for
your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
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11
Introduction
This document is a global document. Contact your system supplier or your
Nortel representative to verify that the hardware and software described
are supported in your area.
Subject This document describes the planning and engineering guidelines for
the Nortel Mobile Communication 3100 Series Portfolio (MC 3100). The
MC 3100 Series is Nortel’s mobility solution for Enterprise networks and
consists of a Mobile Communication Gateway 3100 (MCG 3100) Server
and the Mobile Communications Client 3100 (MCC 3100) application for
mobile devices.
Intended audience
This document is intended for network administrators and those involved
in system planning. Knowledge of telecommunications and IP telephony
networks is required.
Readers must have quantifiable, hands-on experience installing and
configuring, administering, maintaining, and troubleshooting one or more of
the following Nortel solutions, depending upon the type of solution being
deployed:
•Multimedia Communication Server 5100 Release 4.0
•Communication Server 1000 Release 5.0 network, with Linux base
Commercial Off the Shelf (COTS)
A working knowledge of wired and wireless local area network (LAN) and
wireless area network (WAN) protocols and technologies is recommended.
A working knowledge of wireless security concepts is also recommended.
Note about legacy products and releases
This NTP contains information about systems, components, and features
that are compatible with Nortel Communication Server 1000, Release 5.0
software and Nortel Multimedia Communication Server 5100 Release 4.0
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12 Introduction
software. For more information about legacy products and releases, click
the Technical Documentation link under Support & Training on the Nortel
home page:
www.nortel.com
Applicable systems
This document applies to the following systems:
•Communication Server 1000M Single Group (CS 1000M SG)
•Communication Server 1000M Multi Group (CS 1000M MG)
•Communication Server 1000E (CS 1000E)
•Communication Server 1000M Chassis
•Communication Server 1000M Cabinet
•Multimedia Communication Server 5100 (MCS 5100)
For more information, see one or more of the following NTPs:
•Linux Platform Base and Applications Installation and Commissioning
(NN43001-315)
•Communication Server 1000M and Meridian 1 Large System Upgrades
Overview (NN43021-458)
•Communication Server 1000E Upgrade Procedures Overview and
Introduction (NN43041-458)
•Features and Services Fundamentals (NN43001-106)
•Nortel MCS 5100 New in this Release (NN42020-404)
•Nortel MCS 5100 Provisioning Client User Guide (NN42020-105)
•Nortel MCS 5100 Planning and Engineering (NN42020-200)
ConventionsThe following sections describe the conventions used in this document.
Text conventions
The following table describes the text conventions in this document.
Convention Description
bold text Indicates a user interface object, for example a menu choice or
screen name.
Example: Press the OK soft key.
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Related information 13
text in italics Indicates new terms, document titles, file and folder names.
Example: See the Nortel Mobile Communication Client 3100 for
Windows Mobile User Guide (NN42030-100).
CLI command text Indicates CLI command prompts, input, and output.
Example: REQ NEW <zone #>.
Terminology
In this document, the following systems are referred to generically as
system or communication server:
•Meridian 1
•CS 1000
•MCS 5100
Related information
This section lists the documents in the Nortel Mobile Communication 3100
Series Portfolio suite.
•Nortel Mobile Communication Client 3100 for Windows Mobile User
Guide (NN42030-100)
•Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
•Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•Nortel Mobile Communication Client 3100 for Windows Mobile Quick
Reference (NN42030-103)
•Nortel Mobile Communication Client 3100 with VPN for Windows Mobile
Quick Reference (NN42030-104)
•Nortel Mobile Communication Client 3100 for Blackberry Quick
Reference (NN42030-105)
•Nortel Mobile Communication Client 3100 for Nokia Quick Reference
(NN42030-106)
•Nortel Mobile Communication Gateway 3100 Installation (NN42030-300)
•Nortel Mobile Communication Client 3100 for Windows Mobile Release
Notes (NN42030-400)
•Nortel Mobile Communication Gateway 3100 Release Notes
(NN42030-403)
•Nortel Mobile Communication Gateway 3100 — Administration
(NN42030-600)
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14 Introduction
•Nortel Mobile Communication Client 3100 for Windows Mobile —
Administration (NN42030-601)
Communication Server references
The following CS 1000 documents are referenced in this document:
•Linux Platform Base and Applications Installation and Commissioning
(NN43001-315)
•Network Routing Service Installation and Commissioning
(NN43001-564)
•IP Peer Networking Installation and Commissioning (NN43001-313)
•Features and Services Fundamentals (NN43001-106)
The following MCS 5100 documents are referenced in this document:
•Nortel MCS 5100 New in this Release (NN42020-404)
•Nortel MCS 5100 Provisioning Client User Guide (NN42020-105)
•Nortel MCS 5100 Planning and Engineering (NN42020-200)
Online To access Nortel documentation online, click the Technical Documentation
link under Support & Training on the Nortel home page:
www.nortel.com
CD-ROM
To obtain Nortel documentation on CD-ROM, contact your Nortel customer
representative.
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15
Overview
This document contains the following topics:
•"Nortel Mobile Communications 3100 Series Portfolio" (page 17)
•"Network deployment" (page 25)
•"Engineering" (page 45)
•"Capacity" (page 57)
•"License requirements" (page 63)
•"MC 3100 call flows" (page 67)
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16 Overview
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17
Nortel Mobile Communications 3100
Series Portfolio
The Nortel Mobile Communications 3100 (MC 3100) Series Portfolio
provides access to voice and messaging services over a wireless and a
cellular network and extends commonly used Private Branch Exchange
(PBX) features to mobile devices. Nortel Communication Server 1000
(CS 1000) and Nortel Multimedia Communication Server 5100 (MCS 5100)
support MC 3100.
The MC 3100 Series Portfolio consists of the following components:
•"Mobile Communication Client 3100" (page 17)
•"Mobile Communication Gateway 3100" (page 23)
To view an updated list of supported devices, see the MC 3100 Product
Bulletin at www.nortel.com.
Mobile Communication Client 3100
This section describes:
•"MCC 3100 for Windows Mobile and MCC 3100 for Windows Mobile
with VPN" (page 17)
•"MCC 3100 for BlackBerry and MCC 3100 for Nokia" (page 21)
MCC 3100 for Windows Mobile and MCC 3100 for Windows Mobile with
VPN The Mobile Communications Client (MCC) 3100 for Windows Mobile
operates on a wireless-enabled Windows Mobile handheld device. The
MCC 3100 consolidates cellular and wireless voice and messaging services
using a Session Initiation Protocol (SIP) application. The MCC 3100 also
provides a wireless Standby feature to that makes voice over wireless
practical within an Enterprise deployment.
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18 Nortel Mobile Communications 3100 Series Portfolio
You can purchase the MCC 3100 for Windows Mobile with or without an
integrated Virtual Private Network (VPN) client. The VPN client enables
secure calling from within the Enterprise wireless network or from internet
hotspots. After connecting through the VPN, all other applications on the
device use the VPN tunnel.
ATTENTION
Nortel does not support third-party VPN clients with the MCC 3100 for Windows
Mobile. You can use only the MCC 3100 for Windows Mobile with VPN for VPN
connectivity.
This document uses the term MCC 3100 for Windows Mobile to indicate
both the MCC 3100 for Windows Mobile and the MCC 3100 for Windows
Mobile with VPN.
The MCC 3100 for Windows Mobile registers directly with the Nortel
Communication Server (CS) 1000 or the Nortel Multimedia Communication
Server (MCS) 5100. In the MCS 5100 deployment, the MCC 3100 for
Windows Mobile does not require the Wireless Client Manager (WiCM).
The MCC 3100 for Windows Mobile operates in three zones:
•cellular coverage only, using Global System for Mobile Communications
(GSM) or Code Division Multiple Access (CDMA)
•wireless coverage only, using SIP over wireless
•cellular and wireless coverage, using GSM, CDMA, and SIP over
wireless
When you use a cellular connection, the MCC 3100 for Windows Mobile
communicates with the Public Cellular system and Carrier Networks. The
call passes through a Public System Telephone Network (PSTN) gateway
into the Enterprise IP Network.
When you use a wireless connection, the MCC 3100 for Windows Mobile
uses the 802.11 protocol to communicate with the Wireless Local Area
Network (WLAN). The call passes through Access Points (AP) into the
Enterprise IP Network.
When the call is inside the Enterprise IP Network, a CS 1000 or MCS 5100
handles the call.
The MCC 3100 for Windows Mobile does not require the Mobile
Communication Gateway 3100 (MCG 3100).
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Mobile Communication Client 3100 19
For more information about the MCC 3100 for Windows Mobile, see
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide
(NN42030-100).
The MCC 3100 for Windows Mobile—Administration tool supports the
MCC 3100 for Windows Mobile. For more information on the MCC 3100 for
Windows Mobile—Administration tool, see "Mobile Communication Client
3100 for Windows Mobile - Administration tool" (page 20).
Mobile device requirements
The MCC 3100 for Windows Mobile application supports the following
dual-mode Windows Mobile 5.0 devices:
•Hewlett Packard (HP) IPAQ 69xx-series
•HTC Apache (UTStarcom PPC 6700)
•HTC TynTn
•HTC Universal (for example, the I-Mate Jasjar)
To view an updated list of supported devices, see the MC 3100 Production
Bulletin at www.nortel.com.
Table 1 "Windows Mobile device requirements" (page 19) describes the
minimum device requirements for the supported Windows Mobile devices.
Table 1
Windows Mobile device requirements
Component Minimum Recommended
Processor Marvell PXA270 416 MHz or
higher Intel Xscale 520 MHz
Random Access Memory
(RAM) 64 MB 128 MB
Read Only Memory (ROM) 64 MB 128 MB
Display QVGA (240 x 320, 240 x 24, or higher), color display in both
portrait and landscape modes
Operating System Microsoft Windows Mobile 5.0 Pocket PC Phone Edition
Connectivity Integrated Cellular radio (GSM/CDMA) and integrated WLAN
radio (802.11 a/b/g)
In addition to the requirements in Table 1 "Windows Mobile device
requirements" (page 19), Nortel recommends that you use:
•a high-quality wired audio headset (to minimize echo)
•an extended capacity battery pack (to maximize wireless access times)
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20 Nortel Mobile Communications 3100 Series Portfolio
•the MCC 3100 for Windows Mobile with VPN software (when CS 1000
or MCS 5100 access requires a VPN tunnel)
The MCC 3100 for Windows Mobile does not support
•Microsoft Windows Mobile Smartphone Edition devices
•add-in wireless cards (for example, Secure Digital Input/Output [SDIO]
cards)
The MCC 3100 for Windows Mobile uses the wireless support inherent to the
device you are using. The capabilities of both the Windows Mobile device
and the wireless Access Points (AP) define the wireless network security.
Voice over IP (VoIP) calls are made on a best-effort basis. The MCC 3100
for Windows Mobile does not support quality of service (QoS), such as
802.1Q or diffserv tagging. VoIP call performance over the Enterprise
infrastructure depends on the deployment engineering of the Enterprise
wireless and data infrastructure.
Licensing requirements
The MCC 3100 for Windows Mobile requires the following licenses:
•an MCC 3100 for Windows Mobile application licence key for each user
•a SIP Access Port License on the CS 1000 Signaling Server for SIP
infrastructure support
•a SIP Port License (SIP Proxy) for MCS 5100 connectivity
On the CS 1000, two Personal Call Assistants (PCA) must be configured.
ATTENTION
You cannot interchange the MCC 3100 for Windows Mobile license and the
MCC 3100 for Windows Mobile with VPN license. Each license is unique to the
client it supports.
For more information about MCC 3100 Licensing, see "License
requirements" (page 63).
Mobile Communication Client 3100 for Windows Mobile -
Administration tool
The MCC 3100 for Windows Mobile—Administration tool manages
administration data for the MCC 3100 for Windows Mobile. The tool
facilitates:
•software distribution
•configuration data, including the location of key network elements
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