Nortel 1000E Guide

Nortel Communication Server 1000
Communication Server 1000E
Maintenance
Release: 7.0
Document Revision: 04.01
www.nortel.com
NN43041-700
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Nortel Communication Server 1000
Release: 7.0
Publication: NN43041-700
Document release date: 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 7
Navigation 7
Feature changes 7
Other changes 7
Revision History 7
How to get help 11
Contents 11
Getting help from the Nortel web site 11
Getting help over the telephone from a Nortel Solutions Center 11
Getting help from a specialist by using an Express Routing Code 12
Getting help through a Nortel distributor or reseller 12
Overview 13
Subject 13
Applicable systems 13
Intended audience 13
Conventions 13
Related information 15
Precautions 17
Contents 17
General precautions 17
Circuit cards 17
Communicating with the system 19
Contents 19
Introduction 19
System terminal access for CP PIV Call Processors 19
System terminal access for Gateway Controllers 21
Element Manager 22
Accessing the system 22
Access to the Co-resident platform 26
Hardware maintenance tools 29
Contents 29
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
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4
Introduction 29
Alarm/fan module features 29
Compact flash cards 32
Circuit card features 33
NTDW53 Common Processor Dual Core card 33
NTDW61 Common Processor Pentium Mobile card 35
NTDW61 CP PM Signaling Server 38
NT4N39 PIV Call Processor features 39
CP PIV System Utility card features 40
NTDW20 Media Gateway Extended Peripheral Equipment Controller (MG
XPEC) 42
NTDW56 and NTDW59 Common Processor Media Gateway card 43
NTDW60 Media Gateway Controller card 43
NTDW60 Media Gateway Controller LEDs 43
NTDW62, NTDW64, and NTDW78 DSP daughterboards 45
NTDW65 Voice Gateway Media Card 46
Circuit card LEDs 46
Media Card LEDs 46
NTAK10 faceplate LEDs 47
NTAK79 faceplate LEDs 48
NTBK50 faceplate LEDs 49
NTAK09 and NTRB21 faceplate LEDs 50
Signaling servers for DTLS 52
CP PM faceplates LEDs 53
System alarms 53
Line transfer 54
External power loss 55
Software maintenance tools 57
Contents 57
Introduction 57
Maintenance applications 58
Diagnostic programs 58
Unsuccessful DTLS negotiation 62
Diagnostics for Linux Base 62
Media Gateway Controller Local Diagnostic Shells 63
Media Gateway Controller log file 65
Interactive diagnostics 66
Boot MGC to the Gold Image 67
Compact Flash Formatting with MGC Gold Image 68
CS1000 Software Logs 68
Supported DTLS Ciphers 69
Advanced Cryptography Support 69
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
.

5
Clearing faults 71
Contents 71
Fault clearing process 71
Fault indicators 73
Clearing Core Call Server faults 75
Clearing Signaling Server faults 80
MG 1000E faults 82
Clearing Core faults 88
Clearing MG 1000E Expansion faults 91
Monitoring 100BaseT link voice Quality of Service 95
Clearing trunk faults 97
Clearing Terminal Server faults 100
Clearing IP Phone faults 100
Database management 101
Contents 101
Tools to backup and restore customer databases 101
Equipment Data Dump 102
Customer Configuration Backup and Restore 102
Coresilient server Backup 107
OAM Backup 107
Replacing equipment 109
Contents 109
Removing the MG 1000E cover 110
Replacing the NTDW61 CP PM Call Processor card 110
Replacing NTDW61 CP PM Signaling Server equipment 127
CP PM Signaling Server card replacement 127
Replacing the NTDW60 Media Gateway Controller card 131
Replacing the NTDW62 or NTDW64 DSP daughterboard 133
Replacing the NTDW65 Voice Gateway Media Card 134
Replacing the NT4N39AA CP PIV Call Processor card 134
Replacing the NT4N48 System Utility card 136
Replacing the NTDU67 Drive Carrier card (CP PII only) 137
Replacing the NTDU64 alarm/fan module 139
Replacing the NTDU65 power supply module 139
Accessing Media Gateway internal components 142
Replacing the NTAK02 SDI/DCH circuit card 143
Replacing the NTAK03 TDS/DTR circuit card 144
Replacing the NTAK79 or NTBK50 2.0 Mb PRI card 144
Replacing the NTAK09 1.5 Mb DTI/PRI card (PRI applications) 147
Replacing the NTAK09, NTAK10, or NTRB21 circuit cards (DTI applications) 148
Replacing equipment cards 149
Replacing the NT5K21 equipment card 150
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
.

6
Replacing the NTAG26 equipment card 151
Replacing the NTAK92 off-premises protection module 151
Replacing IP daughterboards 153
Element Manager 155
Contents 155
Call Server maintenance 155
Call Server backup, data dump, and restore 157
Signaling Server maintenance 158
Media Card maintenance 159
LD 36 analog trunk card status 160
Media Card maintenance 161
Contents 161
Introduction 161
Faceplate maintenance display codes 161
Replacing a Media Card 166
Verify Media Card software and firmware 167
IP Line and IP Phone maintenance and diagnostics 167
IP line shell commands 168
Invoking alarm and log files 169
Media Card 32S and DSP daughterboard DSP tests 169
Proactive Voice Quality Management 171
Contents 171
Introduction 171
How voice quality monitoring works 173
Feature packaging 175
Supported system types 175
Feature implementation 175
Diagnosing and isolating voice-quality problems 179
SNMP interface 180
Heterogeneous environments 180
pbxLink connection 183
Contents 183
Introduction 183
pbxLink connection failure detection 183
LD 117 STAT SERV enhancement 185
Technical Assistance service 189
Contents 189
Nortel Technical Assistance Centers 189
Services available 191
Requesting assistance 193
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
.

7
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New in this release
The following sections details what’s new in Communication Server 1000E
Maintenance (NN43041-700) for Nortel Communication Server 1000
Release 7.0.
Navigation •“Feature changes” (page 7)
•“Other changes” (page 7)
Feature changes
Following are the feature changes for this release:
•“Signaling servers for DTLS” (page 52)
•“Unsuccessful DTLS negotiation” (page 62)
Other changes
Revision History
June 2010
Standard 04.01. This document is up-issued to support Communication
Server 1000 Release 7.0.
October 2009
Standard 03.14. This document is up-issued to reflect changes in technical
content for Communication Server 1000 Release 6.0. “NTDW20 Media
Gateway Extended Peripheral Equipment Controller (MG XPEC)” (page
42) provides information about MG XPEC.
October 2009
Standard 03.13. This document is up-issued to update the section
Software maintenance tools.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
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8New in this release
August 2009
Standard 03.12. This document is up-issued to support the new MG 1010
media gateway.
June 2009
Standard 03.11. This document is up-issued to support Communication
Server 1000 Release 6.0.
May 2009
Standard 03.10. This document is up-issued to support Communication
Server 1000 Release 6.0. Following are the other changes done for this
Release:
•UNIStim with DTLS
•SSC is not supported in CS 1000 Release 6.0
•patch conflict management
•supported Ciphers and advanced cryptography for DTLS
•transfer using SFTP client by default during Linux upgrades and
installations
•memshow command changed to free –b –t -o
May 2009
Standard 03.09. This document is up-issued to support Communication
Server 1000 Release 6.0. This NTP may contain information on or refer to
products and naming conventions that are not supported in this release.
This information is included for legacy purposes and convenience only.
This includes but is not limited to items, such as: SSC; ISP 1100; ITG
Pentium cards; and Media Cards running certain IP Line applications.
July 2008
Standard 02.04. This document is issued to support Communication
Server 1000 Release 5.5.
June 2008
Standard 02.03. This document is issued to support Communication
Server 1000 Release 5.5.
February 2008
Standard 02.02. This document is issued to support Communication
Server 1000 Release 5.5.
December 2007
Standard 02.01. This document is issued to support Communication
Server 1000 Release 5.5.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
.

Other changes 9
October 2007
Standard 01.03. This document is issued to support Communication
Server 1000 Release 5.0. Changes to address CR Q01766330.
June 2007
Standard 01.02. This document is issued to support Communication
Server 1000 Release 5.0. Procedures for adding and replacing a CP PM
Call Processor card and a Media Gateway Controller card are added.
May 2007
Standard 01.01. This document is issued to support Communication
Server 1000 Release 5.0. This document contains information previously
contained in the following legacy documents, now retired: Communication
Server 1000E: Maintenance NN43041-700 and Communication Server
1000S: Maintenance NN43041-500.
January 2007
Standard 4.00. This document is up-issued to reflect addition of technical
content due to CR Q01542505.
July 2006
Standard 3.00. This document is up-issued with corrections from CR
Q01324850.
August 2005
Standard 2.00. This document is up-issued for Communication Server
1000 Release 4.5.
September 2004
Standard 1.00. This document is issued for Communication Server 1000
Release 4.0.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
.

10 New in this release
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
.