Nortel 1000E Guide

Nortel Communication Server 1000
Communication Server 1000E
Maintenance
Release: 5.5
Document Revision: 02.07
www.nortel.com
NN43041-700
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Nortel Communication Server 1000
Release: 5.5
Publication: NN43041-700
Document release date: 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 7
Features 7
Other 7
Revision History 7
How to get help 9
Contents 9
Getting help from the Nortel web site 9
Getting help over the telephone from a Nortel Solutions Center 9
Getting help from a specialist by using an Express Routing Code 10
Getting help through a Nortel distributor or reseller 10
Overview 11
Subject 11
Applicable systems 11
Intended audience 11
Conventions 11
Related information 11
Precautions 13
Contents 13
General precautions 13
Circuit cards 13
Communicating with the system 15
Contents 15
Introduction 15
System terminal access for CP PII and CP PIV Call Servers 16
System terminal access for Media Gateway Controller 18
System terminal access for MG 1000T 18
Telephony Manager 20
Element Manager 22
Accessing the system 22
Hardware maintenance tools 27
Contents 27
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
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4
Introduction 27
Alarm/fan module features 27
Compact flash cards 29
Circuit card features 30
NTDW61 CP PM Call Processor 31
NTDW61 CP PM Signaling Server 34
NT4N64 PII and NT4N39 PIV Call Processor features 35
CP PII and CP PIV System Utility card features 36
NTDW60 Media Gateway Controller card 37
NTDW60 Media Gateway Controller LEDs 38
NTDW62 and NTDW64 Media Gateway Controller daughterboards 39
NTDW65 Voice Gateway Media Card 40
NTDW65 Voice Gateway Media Card LEDs 40
Circuit card LEDs 41
Media Card LEDs 42
NTAK10 faceplate LEDs 43
NTAK79 faceplate LEDs 43
NTBK50 faceplate LEDs 45
NTAK09 and NTRB21 faceplate LEDs 46
NTDK20 SSC card faceplate LEDs 47
NTDK83 and NTDK99 IP daughterboard LEDs 50
ELAN network interface LEDs 52
Signaling Server LEDs 52
System alarms 53
Line transfer 54
External power loss 55
Software maintenance tools 57
Contents 57
Introduction 57
Maintenance applications 58
Diagnostic programs 59
Media Gateway Controller Local Diagnostic Shells 63
Media Gateway Controller log file 65
TM alarm management 66
Interactive diagnostics 67
Boot MGC to the Gold Image 68
Compact Flash Formatting with MGC Gold Image 69
Clearing faults 71
Contents 71
Fault clearing process 71
Fault indicators 73
Clearing Core Call Server faults 75
Clearing Signaling Server faults 81
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
.

5
Clearing MG 1000E faults 82
Clearing MG 1000T faults 90
Monitoring 100BaseT link voice Quality of Service 98
Clearing trunk faults 100
Clearing Terminal Server faults 103
Clearing IP Phone faults 103
Database management 105
Contents 105
Tools to backup and restore customer databases 105
Equipment Data Dump 105
Customer Configuration Backup and Restore 107
Replacing equipment 113
Contents 113
Removing the MG 1000E cover 114
Replacing the NTDW61 CP PM Call Processor card 114
Replacing NTDW61 CP PM Signaling Server equipment 125
CP PM Signaling Server card replacement 125
Replacing the NTDW60 Media Gateway Controller card 147
Replacing the NTDW62 or NTDW64 DSP daughterboard 148
Replacing the NTDW65 Voice Gateway Media Card 149
Replacing the NT4N64 CP PII Call Processor card 150
Replacing the NT4N39AA CP PIV Call Processor card 151
Replacing the NT4N48 System Utility card 153
Replacing the NTDU67 Drive Carrier card (CP PII only) 154
Replacing the NTDU64 alarm/fan module 155
Replacing the NTDU65 power supply module 156
Accessing Media Gateway internal components 159
Replacing the NTAK02 SDI/DCH circuit card 160
Replacing the NTAK03 TDS/DTR circuit card 161
Replacing the NTAK79 or NTBK50 2.0 Mb PRI card 161
Replacing the NTAK09 1.5 Mb DTI/PRI card (PRI applications) 164
Replacing the NTAK09, NTAK10, or NTRB21 circuit cards (DTI applications) 165
Replacing equipment cards 166
Replacing the NT5K21 equipment card 167
Replacing the NTAG26 equipment card 168
Replacing the NTAK92 off-premises protection module 168
Replacing the NTDK20 SSC card 170
Replacing the NTTK25 software daughterboards 171
Replacing IP daughterboards 174
Element Manager 175
Contents 175
Call Server maintenance 175
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
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6
Call Server backup, data dump, and restore 177
Signaling Server maintenance 179
Media Card maintenance 180
Remote upgrade 180
LD 36 analog trunk card status 182
Media Card maintenance 183
Contents 183
Introduction 183
Faceplate maintenance display codes 183
Replacing a Media Card 188
Verify Media Card software and firmware 189
IP Line and IP Phone maintenance and diagnostics 189
IP line shell commands 190
Invoking alarm and log files 191
Media Card 32S and DSP daughterboard DSP tests 191
Proactive Voice Quality Management 193
Contents 193
Introduction 193
How voice quality monitoring works 194
Feature packaging 197
Supported system types 197
Feature implementation 197
Diagnosing and isolating voice-quality problems 201
SNMP interface 202
Heterogeneous environments 202
pbxLink connection 205
Contents 205
Introduction 205
pbxLink connection failure detection 205
LD 117 STAT SERV enhancement 207
Technical Assistance service 211
Contents 211
Nortel Technical Assistance Centers 211
Services available 213
Requesting assistance 215
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
.

7
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New in this release
Features There are no CS 1000 Release 5.5 feature changes for this NTP.
Other Revision History
December 2009
Standard 02.07. This document is up-issued to support Communication
Server 1000 Release 5.5.
January 2009
Standard 02.06. This document is up-issued to support Communication
Server 1000 Release 5.5.
November 2008
Standard 02.05. This document is issued to support Communication
Server 1000 Release 5.5.
July 2008
Standard 02.04. This document is issued to support Communication
Server 1000 Release 5.5.
June 2008
Standard 02.03. This document is issued to support Communication
Server 1000 Release 5.5.
February 2008
Standard 02.02. This document is issued to support Communication
Server 1000 Release 5.5.
December 2007
Standard 02.01. This document is issued to support Communication
Server 1000 Release 5.5.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
.

8New in this release
October 2007
Standard 01.03. This document is issued to support Communication
Server 1000 Release 5.0. Changes to address CR Q01766330.
June 2007
Standard 01.02. This document is issued to support Communication
Server 1000 Release 5.0. Procedures for adding and replacing a CP PM
Call Server card and a Media Gateway Controller card are added.
May 2007
Standard 01.01. This document is issued to support Communication
Server 1000 Release 5.0. This document contains information previously
contained in the following legacy documents, now retired: Communication
Server 1000E: Maintenance (553-3041-500) and Communication Server
1000S: Maintenance (553-3031-500)
January 2007
Standard 4.00. This document is up-issued to reflect addition of technical
content due to CR Q01542505.
July 2006
Standard 3.00. This document is up-issued with corrections from CR
Q01324850.
August 2005
Standard 2.00. This document is up-issued for Communication Server
1000 Release 4.5.
September 2004
Standard 1.00. This document is issued for Communication Server 1000
Release 4.0.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
.

9
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How to get help
Contents This section contains the following topics:
•“Getting help from the Nortel web site” (page 9)
•“Getting help over the telephone from a Nortel Solutions Center” (page
9)
•“Getting help from a specialist by using an Express Routing Code”
(page 10)
•“Getting help through a Nortel distributor or reseller” (page 10)
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support web site, and you have a Nortel support contract, you can also get
help over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
.

10 How to get help
Outside North America, go to the following web site to obtain the telephone
number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
.