Nortel CallPilot User manual

Nortel CallPilot
703t Server Hardware
Installation
NN44200-304
.

Document status: Standard
Document version: 01.01
Document date: 23 February 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot server and the switch or system is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Trademarks
*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250,
DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian
Mail, Norstar, SL-1, SL-100, Communication Server 1000, Supernode, Contact Center, Telesis, and Unity are
trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,
MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,
WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
McAfee and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.

RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their respective owners.
Sourced in Canada
Information for Japan
Japan Denan statement
The following applies to server models 1005r, 703t, and 1002rp:
Japan VCCI statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in
which case, the user may be required to take corrective action.

5
Publication History
February 2007
CallPilot 5.0, Standard 01.01 of the 703t Server Hardware Installation guide
is issued for general release.
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

6Publication History
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

7
Contents
Chapter 1 How to get help 9
Chapter 2 703t server description 11
Server features 11
Slot assignments 16
Network connectivity 17
Supported peripheral devices 20
Reference documents 21
Chapter 3 Preinstallation requirements 23
Installation overview 23
Unpacking the 703t server 26
Removing the side cover 26
Inspecting the server interior 29
Replacing the side cover 30
Installing the chassis feet 32
Chapter 4 Installing the server and connecting the peripheral
devices 35
Installing the server 35
Preparing the modem 36
Connecting peripherals to the server 38
Connecting the server to the ELAN subnet 41
Connecting the server to the Nortel server subnet (optional) 42
Installing the Nortel software feature dongle 43
Connecting the server to power 45
Index 48
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

8Contents
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

9
Chapter 1
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
http://www.nortel.com/callus
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
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Copyright © 2007, Nortel Networks Nortel Networks Confidential
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10 Chapter 1 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

11
Chapter 2
703t server description
In this chapter
"Server features" (page 11)
"Slot assignments" (page 16)
"Network connectivity" (page 17)
"Network connectivity" (page 17)
"Supported peripheral devices" (page 20)
"Reference documents" (page 21)
Server features
This section provides a general overview of the 703t server.
Server dimensions
Height chassis only: 420 mm (16.75 in.)
with chassis feet: 440 mm (17.5 in.)
Width chassis only: 215 mm (8.6 in.)
with chassis feet: 320 mm (12.7 in.)
Depth (distance from front to back) 650 mm (26 in.)
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
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Copyright © 2007, Nortel Networks Nortel Networks Confidential
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12 Chapter 2 703t server description
Clearance •front: 250 mm (10 in.)
•rear: 125 mm (5 in.)
•side: 75 mm (3 in.)
Note: Additional side clearance is
required for service.
•top: 75 mm (3 in.)
Weight of fully loaded system with
•two SCSI hard drives
•six populated boards
•CD-ROM drive
•floppy drive
•tape drive
approximately 22 kg (46 lb)
Environmental specifications
Environmental condition Specification
Operating temperature 10

Cto35

C (50

Fto95

F)
Maximum rate of change must not
exceed 10

C (50

F) per hour.
Non-operating (storage) temperature -40

Cto70

C (-40

F to 158

F)
Non-operating humidity 95%, non-condensing at 30

C (86

F)
Altitude 1829 m (6000 ft)
Electrostatic discharge 15 kV or more
Acoustic noise 50 dBA in a typical office ambient
temperature (18

Cto25

C [64.4

Fto
77

F])
Operating shock No errors with a half sine wave shock
of 2G (with 1 millisecond duration)
Handling drop Operational after a free fall from 450
mm to 600 mm (18 in. to 24 in.)
(depending on weight)
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
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Server features 13
Front panel features
The following diagram shows the 703t server’s front panel features:
The table below describes the parts that are identified in the preceding
diagram:
Part Function
Reset button Triggers a hardware (cold) reset. Do not use
this button to perform a server restart. Restart
the server as described in "Restarting the
server" in the Installation and Configuration
Task List (NN44200-306).
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

14 Chapter 2 703t server description
Part Function
Network controller LEDs
(green) Left: 10/100Base-T controller LED (NIC1 10/100 MB: ELAN for Meridian 1*/CS
1000* connection)
Right: 10/100/1000Base-T controller LED
(NIC2 1 GB: CLAN for Customer LAN
connection)
Sleep mode button Not used
Power button Turns the server’s power on or off.
Status LEDs Indicates when the server is powered up and
the disk drives are active.
•Left: hard drive activity LED (not used)
•Center: power/sleep LED (green)
•Right: status LED (bi-color) indicates
whether the server is functioning properly,
or whether a hardware event has occurred.
USB connector For future use
Floppy disk eject button Ejects the floppy disk.
Floppy drive Drive for 3-1/2 inch diskettes.
IDE CD-ROM drive (5.25 in.) Enables you to use the CallPilot software and
documentation CD-ROMs.
CD drive eject button Opens the CD-ROM drawer. Push the button
again to close the drawer.
Backup tape drive Allows backup of hard drive data.
Hard drive 1 10,000 rpm hard drive
Hard drive 2 10,000 rpm hard drive
Drive bay Vacant
Drive bay Vacant
Drive bay Vacant
Air flow slot Must remain empty for proper system cooling.
Rear panel diagram
The following diagram shows the 703t server’s rear panel features:
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

Server features 15
Note: For more information, see "Slot assignments" (page 16).
The table below describes the parts that are identified in the preceding
diagram:
Part Color
AC power supply connector
(450 W non hot-swap power supply) Not applicable
USB connectors Not applicable
PS/2 keyboard connector Purple
PS/2 mouse connector Green
COM1 serial port connector (9-pin) Teal
Parallel port connector (25-pin) Pink
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

16 Chapter 2 703t server description
Part Color
Monitor connector (15-pin) Blue
10/100/1000Base-T CLAN network connector
for Customer LAN connection (NIC2 1 GB)
Note: For more information, see "LAN
connectivity" (page 19).
Not applicable
10/100Base-T ELAN network connector for
Meridian 1/CS 1000 connection(NIC1 10/100
MB)
Note: For more information, see "LAN
connectivity" (page 19).
Not applicable
PCI slots (6)
•Four slots are 100 MHz 3.3 V 64-bit PCI
slots.
•Two slots are 33 MHz 5 V 32-bit PCI slots.
Note: For more information, see "Slot
assignments" (page 16).
Not applicable
COM2 serial port connector slot (not installed) Teal
Slot assignments
The slot assignment tables show
•the physical location of boards inside the server, relative to other boards
•the order in which boards are installed (for example, board #1, 2, 3,
and so on)
•how the boards are represented in CallPilot Manager applications (that
is, on the Maintenance Administration page)
•the maximum capacity for each switch connectivity
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

Network connectivity 17
Note: Your server may vary depending on what was ordered from
Nortel; therefore, your server may not have all of the slots populated.
Slot definition and numbering
In the following table, the term "slot" refers to the available slot openings in
the chassis, not the PCI connectors inside the server.
The slots are numbered from the bottom of the server to the top. Slot 1 is
the bottom slot in the chassis when the chassis is standing upright.
Slot number
CallPilot-
assigned
board labela
Meridian 1
or
Communication Server
1000
7
(not a slot) Not used Not used
PCI slot 6
(full length) BRD06 RAID card
PCI slot 5
(full length) BRD05 Not used
PCI slot 4
(full length) BRD04 MPB96 board
PCI slot 3
(full length) BRD03 Not used
PCI slot 2
(full length) BRD02 Not used
PCI slot 1 (full length) BRD01 Not used
a. In CallPilot Manager applications, the CallPilot-assigned board label may
appear. This lable corresponds to the slot number. For example, BRD01 refers
to the board in slot 1.
Network connectivity
This section describes how the 703t server can be integrated into your
network. The integration depends on the type of switch you are using.
ATTENTION
To secure the CallPilot server from unauthorized access, ensure that the CallPilot
network is inside your organization’s firewall.
Sample network setup: Meridian 1
The Meridian 1 switch can be one of the following:
•Option 11C or Option 11C Mini using fiber connections
•Option 51C
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703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.

18 Chapter 2 703t server description
•Option 61C
•Options 81 and 81C
The following diagram shows a CallPilot 703t server network setup with
a Meridian 1 switch.
Sample network setup: Communication Server 1000
The following diagram shows a CallPilot 703t server network setup with a
CS 1000 system:
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703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
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Network connectivity 19
In the previous diagram, the telephony LAN (TLAN) provides IP connectivity
between the CS 1000 system and the i2004 Internet phonesets.
The connection between the Call Server and Media Gateway can be
point-to-point, or it can be through the LAN, if the system is installed in
a distributed data network.
For information about the CS 1000 system and i2004 Internet phoneset
bandwidth and network requirements, refer to the Communication Server
1000 Planning and Installation Guide.
Switch connectivity
For more details about how the 703t server and switch connection is
established, refer to the switch and server setup document for your switch:
•Communication Server 1000 and CallPilot Server Configuration
(NN44200-312)
•Meridian 1 and CallPilot Server Configuration (NN44200-302)
LAN connectivity
The 703t server contains two Ethernet controllers on the motherboard that
provide the following:
•10/100Base-T Ethernet network connectivity to the ELAN subnet
(Meridian 1 and CS 1000 only)
For information about the ELAN subnet’s purpose and requirements,
see the Planning and Engineering Guide (NN44200-200).
•10/100/1000Base-T Ethernet connectivity to the Nortel server subnet
The Nortel server subnet is an optional connection that provides data
connectivity among desktop and Web messaging clients, administrative
PCs, and the CallPilot server.
See "Rear panel diagram" (page 14) to identify the location of network
interface connectors.
Network requirements
Appropriate networking equipment must be available for the ELAN subnet
and the optional Nortel server subnet if it is used.
The ELAN subnet (and the optional Nortel server subnet if used) must
be properly configured for correct CallPilot operation. To ensure correct
configuration, Nortel recommends that you consult a network specialist.
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
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Copyright © 2007, Nortel Networks Nortel Networks Confidential
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20 Chapter 2 703t server description
Remote access connectivity
The RS-232 COM1 connector on the rear of the 703t server provides the
connection to an external dial-up modem. The modem allows administrators
and technical support personnel to administer the 703t server from a
remote location.
pcAnywhere is used to establish a remote access connection to the server.
Supported peripheral devices
This section identifies external devices that are supported by the 703t
server. The following table describes the supported peripheral devices:
Device Description
Modem A 56 Kbps external modem (NTRH9078 in North
America only) provides remote access to the 703t
server. The modem connects to the RS-232 COM1
connector on the rear of the server.
Because the modem is an external device, it requires
its own AC power source referenced to the same
ground as the 703t server and the switch to which it is
connected.
Ethernet hub A 10Base-T Ethernet hub provides the ELAN
subnet connection between the 703t server
and the Meridian 1 switch or CS 1000 system.
The customer can supply a hub or switch from
third-party vendors or from Nortel.
Because the hub is an external device, it requires
an AC power source referenced to the same ground
as the 703t server and the switch to which it is
connected.
ATTENTION
To comply with EMC requirements, a Class A
hub must be located 10 m (33 ft.) away from the
703t server.
Nortel CallPilot
703t Server Hardware Installation
NN44200-304 01.01 Standard
5.0 23 February 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.