Nortel CallPilot 600r Manual

Nortel CallPilot
600r Server Hardware
Installation
NN44200-307
.

Document status: Standard
Document version: 01.03
Document date: 14 May 2008
Copyright © 2007-2008, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot server and the switch or system is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Trademarks
*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,
DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1,
SL-100, Communication Server, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,
MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,
WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
McAfee and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.

RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 703t, 1002rp, 1005r and 600r:
Japan VCCI statement
The following applies to server models 703t, 201i, 1002rp, 1005r and 600r:
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in
which case, the user may be required to take corrective action.

5
Publication History
May 2008
CallPilot 5.0, Standard 01.03 of the CallPilot 600r Server Hardware
Installation guide is issued for GA.
May 2007
CallPilot 5.0, Standard 01.02 of the CallPilot 600r Server Hardware
Installation guide is issued for GA.
March 2007
CallPilot 5.0, Standard 01.01 of the CallPilot 600r Server Hardware
Installation guide is issued for GA.
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

6Publication History
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

7
Contents
Chapter 1 How to get help 9
Chapter 2 600r server description 11
Conventions for Warnings 11
Server features 12
PCI riser assembly 16
Network connectivity 16
Supported peripheral devices 19
Reference documents 20
Chapter 3 Preparing for installation 21
Installation overview 21
Unpacking the 600r server 23
Inspecting the interior of server 24
Chapter 4 Installing the server and peripheral devices 27
Installing the server 27
Connecting peripherals to the server 28
Connecting the server to the ELAN subnet 32
Connecting the server to the Nortel server subnet (optional) 33
Installing the Nortel software feature dongle 34
Chapter 5 Connecting the server to power 39
Safety precautions 39
Locating the power supply modules 39
Connecting the server to power 40
Chapter 6 EMC emission level protection for the 600r server 45
Index 47
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

8Contents
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

9
Chapter 1
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
www.nortel.com/callus
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

10 Chapter 1 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

11
Chapter 2
600r server description
In this chapter
"Conventions for Warnings" (page 11)
"Server features" (page 12)
"PCI riser assembly" (page 16)
"Network connectivity" (page 16)
"Supported peripheral devices" (page 19)
"Reference documents" (page 20)
Conventions for Warnings
You can encounter the following types of warnings in this guide. Do not
ignore them.
DANGER
Risk of electric shock
Warns you of an immediate electrical hazard, which, if not avoided,
results in shock, serious injury, or death.
WARNING
Warns you of a situation in which you can be injured if instructions
are not followed exactly as stated.
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

12 Chapter 2 600r server description
CAUTION
Alerts you to situations where data can be lost or damaged,
equipment can be damaged, actions can result in service
interruption, and productive time can be lost.
ATTENTION
Provides information that is essential to the completion of a task.
Server features
This section provides a general overview of the 600r server.
The 600r CallPilot server is a long-life industrial computer server in a
standard rack-mount 1U form factor. The 600r utilizes current Intel P4
hyper-threading technology and proven, reliable SCSI hard-drive technology.
Before you install your 600r server, Nortel recommends that you read this
guide completely through. Ensure that CallPilot has the latest antivirus
software. Do not install third-party antivirus software unless approved by
Nortel. For information about the antivirus software packages that are
approved by Nortel for CallPilot, see Product Bulletin P-2007-0101-Global
: CallPilot Support for Anti-Virus Applications. Also, ensure your CallPilot
application resides behind your network firewall.
If you have any questions about installing your 600r, contact a Nortel
representative.
Ensure a single-point ground reference is available for all the power outlets
serving the CallPilot server and its peripherals. Before the CallPilot server
installation, a qualified electrician must implement the single-point ground
reference requirement between the power outlets of the CallPilot server
and the power outlets of the switch.
Server dimensions
Height 1.75 inches (44.4 mm)
Width 17.5 inches (444.3 mm)
Depth (distance from front to back) 20 inches (507.8 mm)
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

Server features 13
Clearance •front: 2 inches (50.8 mm)
•rear: 3.6 inches (92 mm)
•side: 1 inch (25 mm)
Weight of fully loaded system with:
•SCSI hard drive
•MPB96 board
•DVD/CD/CDRW drive
approximately 10 kg (23 lbs)
Environmental specifications
Environmental condition Specification
Operating temperature +5

C to +35

C (41

Fto95

F)
Maximum rate of change must not
exceed 10

C (50

F) per hour.
Non-operating (storage) temperature -40

C to +70

C (-40

F to +158

F)
Non-operating humidity 95% @ 23-40

C
Altitude <6000 ft. (1829 m)
Electrostatic discharge <= 15 kV
Acoustic noise < 55 dBA
Operating shock No errors with a half sine wave shock
of 2G (with 1 millisecond duration)
Handling drop 2g 11 mS
18" free-fall when packaged
Front panel features
The following diagram shows the front view of the server chassis with the
bezel cover in place. When the bezel cover is removed, Drive Bay 1 is
accessible.
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

14 Chapter 2 600r server description
Figure 1
Front panel
The following diagram shows the front panel controls and status LEDs.
For more information about the front panel controls and status LEDs, see
CallPilot 600r Server Maintenance and Diagnostics (NN44200-703.)
Figure 2
Front panel control switches and status LEDs
Note: The faults described in the following table are hardware faults and
are independent of CallPilot application faults.
Table 1
Front panel
Label Description Label Description
A Power button M NMI button (not used)
B Reset button L ID button
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

Server features 15
Label Description Label Description
C Critical fault LED K System ID LED (white)
D Major fault LED J NIC activity LED (green)
E Minor fault LED I Main power LED (green)
F Power LED H not used
G Disk 0 Activity/Fault LED (green/amber)
Rear panel controls and features
The following diagram shows the back panel controls and features. On the
right is the AC power supply bank. The PCI card bracket is in the middle
of the back panel, while the connectors and ports are along the bottom
and the left side.
Note: Nortel provides only AC power supply. The server works with a
DC-to-AC converter, however, you must ensure converter meets AC
requirements as specified on label of power supply cover. To access the
power supply cover, remove server cover. For more information about
the server cover, see "To remove the server cover" (page 24).
Figure 3
Rear panel
Table 2
Rear panel
Label Description Label Description
A USB 0, USB 1, USB 2
(labelled 0, 1, 2 on the
server)
G Ground studs (used with system with DC input
power supply)
B PS/2 Mouse H RJ45 NIC 2 Embedded Local Area Network
(ELAN) connector for the ELAN subnet (engraved
2 on server)
C SCSI port I RJ45 NIC 1 Customer Local Area Network
(CLAN) connector for Nortel server subnet
(engraved 1 on server)
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

16 Chapter 2 600r server description
Label Description Label Description
D PCI card bracket
(full-height) for MPB96 J Video connector
E Power supply K COM1 DB-9 serial port
F AC power input L PS/2 Keyboard connector
PCI riser assembly
The PCI riser assembly holds the MPB96 voice-processing card. The
following diagram shows the PCI riser assembly above the server.
Figure 4
PCI riser assembly
Network connectivity
This section describes how the 600r server can be integrated into
your network. The 600r can connect to legacy Meridian 1 (M1) and
Communication Server 1000 (CS 1000) systems.
ATTENTION
To secure the CallPilot server from unauthorized access, ensure that the CallPilot
network resides behind your network firewall.
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

Network connectivity 17
Sample network setup: Meridian 1
The Meridian 1 switch can be one of the following:
•Option 11C or Option 11C Mini using fiber connections
•Option 51C
•Option 61C
•Options 81 and 81C
The following diagram shows a CallPilot 600r server network setup with
a Meridian 1 switch.
Figure 5
Sample network setup with Meridian 1
Sample network setup: Communication Server 1000
The following diagram shows a CallPilot 600r server network setup with a
CS 1000 system:
Figure 6
Sample network setup with Communication Server 1000
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

18 Chapter 2 600r server description
In the previous diagram, the telephony LAN (TLAN) subnet provides
IP connectivity between the CS 1000 system and the IP Phones.
The connection between the Call Server and Media Gateway can be
point-to-point, or it can be through the LAN, if the system is installed in
a distributed data network.
For information about the CS 1000 system and IP Phone bandwidth and
network requirements, see the planning and installation documentation
for the CS 1000 (NN430xx).
Switch connectivity
For more details about how the connection between the 600r server and
the switch is established, refer to the switch and server setup document
for your switch.
•Communication Server 1000 and CallPilot Server Configuration
(NN44200-312)
•Meridian 1 and CallPilot Server Configuration (NN44200-302)
LAN connectivity
The 600r server contains two Ethernet controllers on the motherboard that
provide the following:
•10/100Base-T Ethernet network connectivity to the ELAN subnet
ELAN subnet is a network connection from the switch to the CallPilot
server. The ELAN subnet is an Ethernet LAN that enables signaling
and administration access to applications related to the Meridian 1
switch or CS 1000 system. The ELAN subnet is an isolated 10BaseT
subnet required for management traffic and intra-system signaling traffic
between the system call server and any devices requiring call server
processing. A number of configurations are available, depending on
whether the switch has an address on the Nortel server subnet.
For information about the ELAN subnet’s purpose and requirements,
see the Planning and Engineering Guide (NN44200-200).
•10/100/1000Base-T Ethernet connectivity to the Nortel server subnet
Nortel server subnet is a network set up by a customer for its data
network. The Nortel server subnet is an optional connection that
provides data connectivity among desktop and Web messaging clients,
administrative PCs, and the CallPilot server. Typically, a Nortel server
subnet already exists before CallPilot is installed at a customer site.
Nortel recommends that the customer separate the Nortel server subnet
from the rest of the enterprise IP network by a Layer 3 switch. The Nortel
server subnet connects to the CLAN port on the 600r CallPilot server.
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

Supported peripheral devices 19
For information about how to identify the location of the network interface
connectors, see "Rear panel controls and features" (page 15).
Network requirements
Appropriate networking equipment must be available for the ELAN subnet
and the optional Nortel server subnet, if it is used.
The ELAN subnet (and the optional Nortel server subnet, if used) must
be properly configured for correct CallPilot operation. To ensure correct
configuration, Nortel recommends that you consult a network specialist.
Remote access connectivity
Use the USB connection on the rear of the 600r server to connect to an
external dial-up modem. With the modem, administrators and technical
support personnel can administer the 600r server from a remote location.
You can also access the 600r server from a remote location directly over the
network, without the use of a modem.
Supported peripheral devices
This section identifies external devices that are supported by the 600r
server.
Table 3
Supported peripheral devices
Device Description
Modem Use a 56 Kb/s external modem to provide remote access to the 600r server.
The modem connects to a USB connector (USB 2, the top connector) on
the rear of the server.
Ethernet switch or
hub A 10Base-T compliant Ethernet switch or hub provides the ELAN connection between the 600r server and the Meridian 1 switch or CS 1000 system. The
customer can supply a Ethernet switch or hub from third-party vendors or from
Nortel. Because the Ethernet switch or hub is an external device, the Ethernet
switch or hub requires an AC power source.
Monitor, keyboard,
and mouse •Monitor: (customer supplied). Because the monitor is an external device,
it requires its own AC power source.
•Keyboard: (customer supplied)
•Mouse: (customer supplied)
External tape drive Tandberg SLR75 (optional)
Nortel software
feature dongle The software feature dongle or key is a security device that stores the unique serial number of the server. The dongle plugs into a USB connector (USB 0,
the bottom connector) on the rear panel.
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.

20 Chapter 2 600r server description
Reference documents
For a list of all CallPilot documents, see the following CallPilot Customer
Documentation Map.
Nortel CallPilot
600r Server Hardware Installation
NN44200-307 01.03 Standard
5.0 14 May 2008
Copyright © 2007-2008, Nortel Networks
.