Nortel CallPilot 702t Operating and maintenance instructions

555-7101-216
CallPilot
Installation and Configuration
Part 5: 702t Server Maintenance and Diagnostics
Product release 2.0 Standard 1.0 October 2002
555-7101-216

P0949453

CallPilot
Installation and Configuration
Part 5: 702t Server Maintenance and Diagnostics
Publication number: 555-7101-216
Product release: 2.0
Document release: Standard 1.0
Date: October 2002
Copyright © 2002 Nortel Networks, All Rights Reserved
Printed in Canada
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Part 5: 702t Server Maintenance and Diagnostics v
Publication history
October 2002 Standard 1.0 of CallPilot Installation and
Configuration, Part 5: 702t Server Maintenance
and Diagnostics is issued for general release.

vi CallPilot
Publication history Standard 1.0

Part 5: 702t Server Maintenance and Diagnostics vii
Contents
1About this guide 11
Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2Troubleshooting your CallPilot system 19
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Interpreting POST diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Interpreting startup diagnostics from SCSI BIOS . . . . . . . . . . . . . . . . . . . 23
What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 24
3Using Windows NT online diagnostic tools 27
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Checking hardware using Windows NT Diagnostics . . . . . . . . . . . . . . . . . 35
Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Invoking the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
4Using serial port diagnostic tools 51
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Shutting down services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Conducting TSTSERIO tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Conducting TSTSERIO tests with the loopback plug . . . . . . . . . . . . . . . . 59
Restarting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Contents Standard 1.0
viii CallPilot
5Using CallPilot Manager to monitor hardware 63
Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Section A: Tools for isolating and fixing hardware problems 65
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Section B: Working with the Maintenance page 77
Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Section C: Working with the Multimedia and Channel
Monitors 97
Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
6Using CallPilot system utilities 103
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Diagnostics Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
7Replacing basic chassis components 115
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Removing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Replacing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Removing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Replacing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Removing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Replacing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

October 2002 Contents
Part 5: 702t Server Maintenance and Diagnostics ix
8Replacing a hard drive, tape drive, CD-ROM drive, or
floppy drive 125
SCSI and IDE cabling illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Replacing or installing hard drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Replacing or installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Replacing the floppy disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
9Performing RAID maintenance 147
RAID overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Section A: Replacing the RAID controller card 149
Replacing the AcceleRAID 352 RAID controller card . . . . . . . . . . . . . . 150
Upgrading from DAC960 to AcceleRAID352 . . . . . . . . . . . . . . . . . . . . . 152
Section B: Maintaining an AcceleRAID352 RAID system 153
Installing AcceleRAID352 RAID Global Array Manager software . . . . 154
Rebuilding an AcceleRAID352 RAID hard drive . . . . . . . . . . . . . . . . . . 155
Configuring an AcceleRAID352 RAID system . . . . . . . . . . . . . . . . . . . . 159
To flash upgrades in the AcceleRAID352 controller . . . . . . . . . . . . . . . . 168
Splitting AcceleRAID352 RAID drives and upgrading software . . . . . . 169
Section C: Maintaining a DAC960 RAID system 195
Maintaining DAC960 RAID hard drives . . . . . . . . . . . . . . . . . . . . . . . . . 196
Rebuilding a DAC960 RAID hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 198
Configuring a DAC960 RAID system . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Splitting DAC960 RAID drives and upgrading software. . . . . . . . . . . . . 212
10 Replacing or adding voice processing boards 241
DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
SCbus cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Replacing or adding MPC-8 cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Replacing or adding MPB16-4 boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
11 Replacing network cards 255
Maintaining the onboard network card. . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Replacing the CLAN card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Contents Standard 1.0
xCallPilot
12 Replacing DIMMs and the CPU 259
Replacing baseboard DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
13 SSU and BIOS 265
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Backing up the BIOS and SSU upgrade disks . . . . . . . . . . . . . . . . . . . . . 267
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Crisis recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Upgrading and configuring the BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
SSU overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Configuring your system using SSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
A702t reference material 285
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Rear panel diagram and slot locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Index 295