Nortel CC MIS User manual

CC MIS
& Admin
Call Center Management Information System
Maintenance
Maintenance Interface
User’s Guide
Preliminary 297-2671-545.05.05
CCMIS
Release
5.2

Page ii CC MIS Maintenance Guide
CC MIS
CC MIS Maintenance and Administration Guide
__________________________________
Maintenance Interface
CC MIS Release 5.2
NTP: 297-2671-545.05.05
Status: Preliminary
Date: January 2002
____________________________________
© 1991-2002 Nortel Networks Corporation
All rights reserved.
____________________________________
NORTEL NETWORKS CONFIDENTIAL:
The information contained in this document is the property of Nortel Networks (formerly Northern Telecom, Inc.).
Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the
information contained herein confidential and shall protect same in whole or in
part from disclosure and dissemination to third parties and use same for evaluation, operation,
and maintenance purposes only.
Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may warrant.
DMS and Meridian are trademarks of Nortel Networks. HP, HP RuggedWriter, and HP LaserJet are trademarks of
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of Walker, Ritchie & Quinn, Inc. System V/88 and Veritas are trademarks of Motorola Corporation. Windows, Win-
dows 95, and Windows NT are trademarks of the Microsoft Corporation.
Other trademarks, product names, and servicemarks contained in this guide are property of their respective
companies or owners.
European Regulatory Compliance and CE Marking:
The equipment is CE marked, identifying compliance with the relevant EU Directives, 89/336/EEC for
ElectroMagnetic Compatibility and 73/23/EECfor Safety.
This product is intended for deployment in a light industrial, non-domestic environment and complies with the
relevant EMC standards, EN55022 (class A) and EN50082-1. Since this is class A equipment, in a domestic
environment this equipment may cause radio interference in which case the user may be required to take adequate
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NOTICE: Notwithstanding any explicit confidentiality or proprietary markings to the contrary, the
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CC MIS Maintenance Guide iii
January 2002
Preliminary version for Testing Group and VO Sites Release 5.2.
Publication History

iv
Publication History
CC MIS
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Release 5.2

CC MIS Maintenance Guide i
About this Guide ...................................................................................intr-1
Acronyms ................................................................................................................intr-4
Terms ......................................................................................................................intr-5
Networked CC MIS ...............................................................................................1-1
Introduction ...........................................................................................1-1
Features Added in Release 4 .................................................................................1-3
Features Added in Release 5.0 ..............................................................................1-6
Features Added in Release 5.1 ..............................................................................1-6
Features Added in Release 5.2 ..............................................................................1-6
SNMP feature .........................................................................................................1-7
Operating System Configuration command .......................................................1-7
Required Database Information ...........................................................................1-8
Modes of Operation ...............................................................................................1-8
Introduction to Release 5 ......................................................................................2-1
Installing CC MIS Release 5 ................................................................2-1
Installing Release 5 ................................................................................................2-2
Configurable Intervals .......................................................................................2-9
Contents

CC MIS Maintenance Guide ii
Contents
CC MIS
CC MIS
Release 5.2
Installing Release 5 on New System .....................................................................2-10
New system ........................................................................................................2-10
Upgrade 3.x to 5.x ..................................................................................................2-11
Re-calculating data storage parameters ..............................................................2-11
Database upgrades .................................................................................................2-11
Preparing supervisor interface to CC MIS .........................................................2-11
Introduction to maintenance interface ................................................................3-1
Maintenance and administration menus .............................................................3-1
Selecting menu items .........................................................................................3-1
User interface screens ........................................................................................3-1
Accessing maint functions ....................................................................3-1
Accessing pop-up menus ...................................................................................3-2
Paging through a screen or menu .......................................................................3-2
Selecting a menu item ........................................................................................3-2
Control commands .............................................................................................3-2
The role of the input/output line ........................................................................3-2
PF keys and commands .....................................................................................3-2
Menu map ...............................................................................................................3-3
Effect of the CC MIS operating state on the menu system ................................3-3
Setting up a new CC MIS system (overview) ......................................................3-4
Logging in ...............................................................................................................3-5
Constraints .........................................................................................................3-5
Guidelines ..........................................................................................................3-6
Accessing on-line help ...........................................................................................3-7
Accessing help in menus ........................................................................................3-7
Accessing the help in screens ............................................................................3-8
Changing your password ......................................................................................3-9
Guidelines ..........................................................................................................3-9
Logging out ............................................................................................................3-11
Guidelines ..........................................................................................................3-11
Maintenance menus and screens ..........................................................................3-12
Maintenance and administration main menu .....................................................3-12
Configuration menu ...........................................................................................3-12
System upgrade utility menu .............................................................................3-13
Backup and restore menu ...................................................................................3-13
Run state utilities menu .....................................................................................3-14
Diagnostics menu ...............................................................................................3-14
Introduction ...........................................................................................................4-1
Shut down CC MIS ...............................................................................................4-1
Shutdown, Startup, and Power down .................................................4-1
Start up CC MIS ....................................................................................................4-2
Start up/shut down partitions .............................................................................4-2
Power down CC MIS .........................................................................................4-2
Shut down CC MIS ...............................................................................................4-2
Start up CC MIS ....................................................................................................4-4
Power down CC MIS .............................................................................................4-5
Power up the CC MIS system ...............................................................................4-6
Power failures ........................................................................................................4-7
CC MIS was not running ...................................................................................4-7
CC MIS was running .........................................................................................4-7
Introduction ...........................................................................................................5-1

CC MIS Maintenance Guide iii
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CC MIS
Release 5.2
Backing up and Restoring data ..........................................................5-1
Using the DAT drive for backups ........................................................................5-2
Write-protecting your DAT ...............................................................................5-3
Backing up customer data ....................................................................................5-4
Automatic backups ............................................................................................5-5
Manual backups .................................................................................................5-5
Backup screen commands ..................................................................................5-6
Constraints .........................................................................................................5-7
Guidelines .........................................................................................................5-8
Restoring customer data from tape .....................................................................5-9
Constraints .........................................................................................................5-9
Introduction ...........................................................................................................6-1
Configuring the CC MIS system ........................................................6-1
Accessing the Configuration main menu .............................................................6-2
Guidelines ..........................................................................................................6-2
System Configuration ............................................................................................6-3
Guidelines ..........................................................................................................6-4
Field descriptions ...............................................................................................6-4
Port Allocation .......................................................................................................6-6
Constraints .........................................................................................................6-6
Guidelines ..........................................................................................................6-7
Switch link configuration ......................................................................................6-8
Guidelines ..........................................................................................................6-8
Command menu options ....................................................................................6-9
Live link .............................................................................................................6-9
Simulator link ....................................................................................................6-10
Terminal Server Configuration ............................................................................6-11
Guidelines ..........................................................................................................6-11
Adding a Terminal Server .................................................................................6-12
Configuring a Terminal Server ..........................................................................6-12
Editing a field ....................................................................................................6-13
SNMP configuration ..............................................................................................6-14
Field descriptions ...............................................................................................6-15
Guidelines ..........................................................................................................6-16
System configuration reports ...............................................................................6-17
Introduction ...........................................................................................................7-1
Partitions (local) ....................................................................................7-1
Operating modes ................................................................................................7-2
Requirements for a running state .......................................................................7-3
Partition configuration commands .....................................................................7-3
Partition configuration options ..........................................................................7-4
Adding a Partition ..............................................................................................7-5
Guidelines ..........................................................................................................7-5
Deleting a Partition ............................................................................................7-6
Partition options ....................................................................................................7-7
Guidelines ..........................................................................................................7-12
Disk Allocation .......................................................................................................7-13
Guidelines ..........................................................................................................7-14
Storage calculator ..................................................................................................7-16
Guidelines ..........................................................................................................7-16

CC MIS Maintenance Guide iv
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Release 5.2
Changing data storage parameters ......................................................................7-17
Guidelines ..........................................................................................................7-17
Interval Configuration ..........................................................................................7-18
Issues Concerning Interval Lengths ...................................................................7-18
Connection parameters .........................................................................................7-19
Guidelines ..........................................................................................................7-20
Serial Terminals .....................................................................................................7-21
Add, Delete, or Change .....................................................................................7-21
Guidelines ..........................................................................................................7-22
Printers ...................................................................................................................7-23
Constraints .........................................................................................................7-23
Guidelines ..........................................................................................................7-24
Changing a printer definition ...............................................................................7-25
Guidelines ..........................................................................................................7-25
Removing a printer from the system ...................................................................7-26
Guidelines ..........................................................................................................7-26
Wallboards .............................................................................................................7-27
Constraints .........................................................................................................7-27
Guidelines ..........................................................................................................7-28
Changing a wallboard's configuration ...............................................................7-28
Removing a wallboard from the system ............................................................7-28
LAN Terminals ......................................................................................................7-29
Adding LAN Terminals .....................................................................................7-30
Deleting LAN Terminals ...................................................................................7-30
Supervisor Privileges .............................................................................................7-31
Guidelines ..........................................................................................................7-31
Display privileges ..............................................................................................7-32
Report privileges ................................................................................................7-32
Configuration control privileges ........................................................................7-33
Supervisor privileges .........................................................................................7-34
Administration privileges ..................................................................................7-34
Data Access Priviledges ....................................................................................7-35
Supervisor override privileges ...........................................................................7-35
Partition Startup/Shutdown .................................................................................7-37
Guidelines ..........................................................................................................7-38
Configuring a PC to receive data export files .....................................................7-39
Introduction to Networked CC MIS ....................................................................8-1
Networked CC MIS .............................................................................8-1
Overview of a Network .........................................................................................8-2
Views in the Network ............................................................................................8-2
Steps for Establishing a Network .........................................................................8-3
System Configuration ............................................................................................8-4
Guidelines ..........................................................................................................8-5
Field descriptions ...............................................................................................8-5
Physical Network Configuration ..........................................................................8-7
Adding a node to the physical network ...............................................................8-9
Deleting a node from the physical network .........................................................8-10
Switch Link Configuration ...................................................................................8-11
Partition Configuration .........................................................................................8-11
Guidelines ..........................................................................................................8-15
Deleting a Partition ............................................................................................8-16
Partition configuration options ..........................................................................8-17

CC MIS Maintenance Guide v
Contents
CC MIS
CC MIS
Release 5.2
Disk Allocation .......................................................................................................8-18
Virtual Network Configuration ............................................................................8-19
Partition options .................................................................................................8-22
Guidelines ..........................................................................................................8-25
Introduction ...........................................................................................................9-1
Monitoring system functions ...............................................................9-1
Accessing the diagnostics menu ........................................................................9-2
Displaying free disk space .....................................................................................9-3
File transfer ............................................................................................................9-4
Testing the input/output ports ..............................................................................9-6
Test individual I/O ports ......................................................................................9-7
Logs .........................................................................................................................9-8
Viewing a log .....................................................................................................9-10
Monitoring a log ................................................................................................9-11
Printing a log ......................................................................................................9-12
Cancelling the log printout ................................................................................9-12
View system monitor .............................................................................................9-13
Program status ...................................................................................................9-13
Lock status .........................................................................................................9-17
Partition status ...................................................................................................9-19
Port status ...........................................................................................................9-21
CPU utilization status ........................................................................................9-23
Additional System Monitor Screens ..................................................................9-25
Physical Node Status .........................................................................................9-25
Virtual Node Status ............................................................................................9-25
Resetting the modem port ..................................................................................9-26
Link trace ...............................................................................................................9-27
Starting / Stopping the link trace .......................................................................9-30
Viewing the link trace ........................................................................................9-30
Viewing the translated link trace .......................................................................9-31
Using the Search function ..................................................................................9-31
Search Instructions .............................................................................................9-32
Printing the link trace .........................................................................................9-33
Printing the translated link trace ........................................................................9-33
Cancelling link trace printing ............................................................................9-34
Select different link ............................................................................................9-34
TCP / IP Switch Link Diagnostics ........................................................................9-36
Checking a switch link .......................................................................................9-36
X.25 Diagnostics .....................................................................................................9-37
Checking an X.25 link .......................................................................................9-37
Disabling an X.25 link .......................................................................................9-38
Enabling an X.25 link ........................................................................................9-38
Cancel X.25 link check .....................................................................................9-39
Initializing an X.25 link .....................................................................................9-39
Physical Network Login ........................................................................................9-40
Introduction ...........................................................................................................10-1
Configuration Updates ........................................................................10-1
Introduction ...........................................................................................................11-1
CC MIS software upgrades ...............................................................11-1

CC MIS Maintenance Guide vi
Contents
CC MIS
CC MIS
Release 5.2
Software upgrades .............................................................................................11-2
Load new software version ...................................................................................11-2
.................................................................................................................................11-5
Installing a New Keycode on CC MIS 5.0 System ..............................................11-6
Introduction ...........................................................................................................12-1
SNMP transfer ......................................................................................12-1
Guidelines ..........................................................................................................12-2
Changing OS configuration ..................................................................................13-1
Operating System Config ....................................................................13-1
Adding a Unix printer ........................................................................................13-2
Deleting a Unix printer ......................................................................................13-4
Adding disk(s) command ...................................................................................13-4
Changing Time Zone settings ............................................................................13-5
Making direct changes to the OS configuration ................................................13-6
Getting help .......................................................................................................13-7
Preventive maintenance ........................................................................................14-1
Check filter .......................................................................................................14-1
Preventive maintenance ......................................................................14-1
Tape rotation ......................................................................................................14-2
DAT head cleaning ............................................................................................14-2
Technical specifications ........................................................................A-1
Real-time performance ......................................................................................A-1
Reliability ..........................................................................................................A-1
Consistent configuration data ............................................................................A-1
Automatic backup ..............................................................................................A-2
Power failure ......................................................................................................A-2
Personal computer support ................................................................................A-2
System Log Messages ............................................................................B-1
Installing the operating system ............................................................C-1
Historical database ...............................................................................D-1
Historical database equations ...............................................................................D-4
Introduction ...........................................................................................................E-1
System Configuration Reports ............................................................E-1
System configuration report .................................................................................E-3
Port allocation report ............................................................................................E-4
Switch link configuration report ..........................................................................E-5
Partition configuration report ..............................................................................E-6
Disk allocation report ............................................................................................E-7
Connection parameters report .............................................................................E-8
Partition options report ........................................................................................E-9
Terminal server report ..........................................................................................E-10
StaticLAN terminal report ...................................................................................E-11
Serial terminal report ............................................................................................E-12

CC MIS Maintenance Guide vii
Contents
CC MIS
CC MIS
Release 5.2
Printer configuration report .................................................................................E-13
Wallboard configuration report ...........................................................................E-14
Storage parameters report ....................................................................................E-15
Interval Configuration Report .............................................................................E-16
Simulator configuration report ............................................................................E-17
SNMP configuration report ..................................................................................E-18
Physical network configuration report ................................................................E-19
Virtual network configuration report ..................................................................E-20
Master privilege Override report .........................................................................E-21
Master privilege definition report ........................................................................E-22

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CC MIS Maintenance Guide ix
Figure 3.1 Maintenance and Administration menus 3-3
Figure 3.2 Maintenance main menu (CC MIS operating) 3-5
Figure 3.3 Maintenance and Administration menu 3-12
Figure 3.4 Configuration menu 3-12
Figure 3.5 System upgrade utility menu 3-13
Figure 3.6 Backup and restore menu 3-13
Figure 3.7 Run state utilities menu 3-14
Figure 3.8 Diagnostics menu 3-14
Figure 4.1 Run state utilities menu 4-1
Figure 5.1 Backup and restore menu 5-1
Figure 5.2 DAT drive unit 5-2
Figure 5.3 Digital audio tape 5-3
Figure 5.4 Backup screen 5-6
Figure 5.5 Restore screen 5-10
Figure 6.1 Configuration main menu 6-2
Figure 6.2 System configuration screen 6-3
Figure 6.3 Port Allocation screen 6-6
Figure 6.4 Switch link configuration screen - Initial 6-8
Figures

CC MIS Maintenance Guide x
Figures
CC MIS
CC MIS
Release 5.2
Figure 6.5 Switch link configuration screen - live link 6-9
Figure 6.6 Switch link configuration screen - Simulator link 6-10
Figure 6.7 Terminal Server screen 6-11
Figure 6.8 Adding a Terminal Server 6-12
Figure 6.9 Configuring a Terminal Server 6-12
Figure 6.10 Editing a field on the Terminal Server screen 6-13
Figure 6.11 SNMP configuration 6-14
Figure 7.1 Configuration menu 7-1
Figure 7.2 Partition Configuration screen 7-2
Figure 7.3 Partition options screen 7-7
Figure 7.4 Disk Allocation screen 7-13
Figure 7.5 Storage calculator screen 7-16
Figure 7.6 Interval Configuration screen 7-18
Figure 7.7 Connection Parameters screen 7-19
Figure 7.8 Serial terminals screen 7-21
Figure 7.9 Printer Configuration screen 7-23
Figure 7.10 Wallboard Configuration screen 7-27
Figure 7.11 LAN Terminals screen (with add text) 7-29
Figure 7.12 Master Privilege Definition screen 7-32
Figure 7.13 Display Privileges screen 7-32
Figure 7.14 Report Privileges screen 7-33
Figure 7.15 Configuration Control Privileges screen 7-33
Figure 7.16 Supervisor Privileges screen 7-34
Figure 7.17 Administration Privileges screen 7-34
Figure 7.18 Data Access Priviledge screen 7-35
Figure 7.19 Supervisor Override screen 7-35
Figure 7.20 Maintenance and Administration menu 7-37
Figure 7.21 Run state utilities screen 7-37
Figure 7.22 Partition startup and shutdown screen 7-38
Figure 8.1 Network Overview 8-2
Figure 8.2 Configuration menu 8-3
Figure 8.3 System Configuration screens 8-4
Figure 8.4 Physical Network Configuration screen 8-7
Figure 8.5 Add Node menu 8-9
Figure 8.6 Add Node Commands menu 8-9
Figure 8.7 Delete Node menu 8-10
Figure 8.8 Partition Configuration screen 8-11
Figure 8.9 Add Partition options menu 8-13
Figure 8.10 Add Partition and Commands menus 8-14
Figure 8.11 Configuration Options menu 8-17
Figure 8.12 Virtual Network Configuration screen 8-19
Figure 8.13 Add Partition to Network screen 8-20
Figure 8.14 Delete Partition from Network screen 8-21
Figure 8.15 Delete Partition from Network confirmation screen 8-21
Figure 8.16 Partition options screen 8-22
Figure 9.1 Diagnostics menu (when software is running) 9-1

CC MIS Maintenance Guide xi
Figures
CC MIS
CC MIS
Release 5.2
Figure 9.2 Display Free Disk Space screen 9-3
Figure 9.3 File Transfer screen 9-4
Figure 9.4 Test individual I/O screen 9-7
Figure 9.5 CC MIS system logs screen 9-8
Figure 9.6 Program Status screen with Commands menu 9-13
Figure 9.7 Lock Status screen 9-17
Figure 9.8 Partition Status screen 9-19
Figure 9.9 Port Status screen 9-21
Figure 9.10 CPU Utilization Status screen 9-23
Figure 9.11 Physical Node Status screen 9-25
Figure 9.12 Virtual Node Status screen 9-25
Figure 9.13 Link Trace screen (multiple links) 9-27
Figure 9.14 CC MIS Link Trace menu screen 9-28
Figure 9.15 CC MIS Message Translator Filter screen 9-28
Figure 9.16 Untranslated Link Trace file example 9-29
Figure 9.17 Translated Link Trace file example 9-29
Figure 9.18 Search function key 9-31
Figure 9.19 Search screen 9-32
Figure 9.20 Search options pop-up 9-32
Figure 9.21 TCP / IP Switch Link Diagnostics 9-36
Figure 9.22 CC MIS X.25 Diagnostics screen (with Commands menu) 9-37
Figure 9.23 Physical Network Login screen 9-40
Figure 0.1 Run State Utilities menu 10-1
Figure 0.2 Configuration update prompt screen (multiple links) 10-2
Figure 0.3 Configuration update prompt screen (single link) 10-3
Figure 11.1 System Upgrade Utilities menu 11-1
Figure 11.2 Install License Keycode 11-6
Figure 11.3 System Serial Number 11-6
Figure 11.4 Entering Keycode 11-7
Figure 11.5 Confirm Settings 11-7
Figure 11.6 Continue Keycodes 11-8
Figure 12.2 Sample SNMP transfer session 12-2
Figure 3.2 OS Configuration menu 13-2
Figure 3.3 Adding a Unix printer 13-2
Figure 3.4 Specifying the name 13-3
Figure 3.5 Adding the printer 13-3
Figure 3.6 Delete printer screen 13-4
Figure 3.7 Adding disk(s) 13-4
Figure 3.8 Time Zone 13-5
Figure 3.9 Direct OS Configuration 13-6
Figure 3.10 Help screen 13-7
Figure 4.1 Location of filter 14-2
Figure 4.2 DAT drive unit 14-3
Figure E.1 Configuration menu E-1
Figure E.2 System configuration report E-3
Figure E.3 Port allocation report E-4

xii
Figures
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CC MIS
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Figure E.4 Switch link configuration report E-5
Figure E.5 Partition configuration report E-6
Figure E.6 Disk allocation report E-7
Figure E.7 Connection parameters report E-8
Figure E.8 Partition options report E-9
Figure E.9 Terminal server report E-10
Figure E.10 Static LAN terminals report E-11
Figure E.11 Serial terminal report E-12
Figure E.12 Printer configuration report E-13
Figure E.13 Wallboard configuration report E-14
Figure E.14 Storage Parameters report E-15
Figure E.15 Interval configuration report E-16
Figure E.16 Simulator configuration report E-17
Figure E.17 SNMP configuration report E-18
Figure E.18 Physical network configuration report E-19
Figure E.19 Virtual network configuration report E-20
Figure E.20 Master Privilege Override report E-21
Figure E.21 Master Privilege Definition report E-22

CC MIS Maintenance Guide xiii
Table 1: Typographical conventions intr-2
Table 2: Conventions used in procedures intr-3
Table 2-1: Data storage parameters 2-3
Table 3-1: Functions requiring CC MIS to be shut down 3-4
Table 5-1: Backup screen commands 5-7
Table 6-1: System configuration field descriptions 6-4
Table 6-2: SNMP field descriptions 6-15
Table 7-1: Partition configuration function commands 7-3
Table 7-2: Partition configuration options 7-4
Table 7-3: Partition options screen fields 7-8
Table 7-4: Disk allocation screen parameters 7-14
Table 7-5: Connection parameter screen fields 7-19
Table 7-6: Supervisor Override field descriptions 7-36
Table 8-1: System configuration field descriptions 8-5
Table 8-2: Physical Network screen definitions 8-8
Table 8-3: Physical Network Function keys 8-8
Table 8-4: Add Node commands 8-10
Table 8-5: Function key commands 8-12
Tables

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Tables
CC MIS
CC MIS
297-2671-545
Release 5.2
Table 8-6: Add Partition commands menu 8-14
Table 8-7: Partition configuration options 8-18
Table 8-8: Virtual Network Configuration field descriptions 8-19
Table 8-9: Virtual Network Configuration function keys 8-20
Table 8-10: Partition options screen fields 8-23
Table 9-1: Logs screen fields 9-9
Table 9-2: Program status screen fields 9-14
Table 9-3: Lock status screen fields 9-17
Table 9-4: Partition status screen fields 9-19
Table 9-5: Port status screen fields 9-21
Table 9-6: CPU Utilization status fields 9-23
Table D-1: Historical database tables D-1
Table D-2: Historical database values D-2

CC MIS Maintenance Guide xv
Step 2-1: Installing Release 5 on a new system 2-10
Step 2-2: Preparing PCs to display CC MIS 2-12
Step 3-1: Logging into maint 3-6
Step 3-2: Accessing on-line help in maintenance menus 3-7
Step 3-3: Accessing on-line help in user interface screens 3-8
Step 3-4:Changing the maint password 3-9
Step 3-5:Logging out of maint 3-11
Step 4-1: Shutting down CC MIS 4-3
Step 4-2: Starting CC MIS 4-4
Step 4-3: Power down CC MIS 4-5
Step 4-4: Powering up CC MIS 4-6
Step 4-5: Recovering from a power failure 4-7
Step 5-1: Accessing the backup and restore menu 5-2
Step 5-2: Inserting a DAT tape into the tape drive 5-4
Step 5-3: Ejecting a DAT tape from the tape drive 5-4
Step 5-4: Backing up customer data 5-8
Step 5-5: Restoring customer data 5-11
Step 6-1: Accessing the Configuration menu 6-2
Step 6-2: Accessing the System Configuration screen 6-4
Step 6-3: Accessing the Port Allocation screen 6-7
Steps

CC MIS Maintenance Guide xvi
Steps
CC MIS
CC MIS
Release 5.2
Step 6-4: Accessing the Switch Link Configuration screen 6-8
Step 6-5: Accessing the Terminal Server screen 6-11
Step 6-6: Accessing the SNMP Configuration screen 6-16
Step 7-1: Adding a partition 7-5
Step 7-2: Deleting a partition 7-6
Step 7-3: Accessing the Partition Options screen 7-12
Step 7-4: Assigning a disk 7-14
Step 7-5: Reviewing database parameters 7-16
Step 7-6: Changing data storage parameters 7-17
Step 7-7: Accessing the Connection Parameters screen 7-20
Step 7-8: Adding a serial terminal 7-22
Step 7-9: Adding a printer 7-24
Step 7-10:Changing a printer definition 7-25
Step 7-11:Removing a printer definition 7-26
Step 7-12:Adding a wallboard 7-28
Step 7-13: Accessing LAN terminals 7-29
Step 7-14: Adding LAN terminals 7-30
Step 7-15: Deleting LAN terminals 7-30
Step 7-16: Accessing the Master Privilege screen 7-31
Step 7-17:Accessing Partition Startup and Shutdown screen 7-38
Step 7-18: Setting up a PC to receive data export files 7-39
Step 8-1: Accessing the System Configuration screen 8-5
Step 8-2: Adding a NAP 8-15
Step 8-3: Deleting a partition 8-16
Step 8-4: Accessing the Partition Options screen 8-25
Step 9-1: Accessing the Diagnostic menu 9-2
Step 9-2: Displaying free disk space 9-3
Step 9-3: Performing a file transfer 9-5
Step 9-4: Testing all ports 9-6
Step 9-5: Testing an individual port 9-7
Step 9-6: Selecting a log 9-9
Step 9-7: Viewing a log 9-10
Step 9-8: Monitoring a log 9-11
Step 9-9: Printing a log 9-12
Step 9-10: Cancelling a log printout 9-12
Step 9-11: Accessing the View System Monitor screen 9-14
Step 9-12: Resetting a modem port 9-26
Step 9-13: Starting/stopping link trace 9-30
Step 9-14: Starting/stopping link trace 9-30
Step 9-15: Viewing a translated link trace file 9-31
Step 9-16: Printing a link trace file 9-33
Step 9-17: Printing a translated link trace file 9-34
Step 9-18: Cancelling link trace printing 9-34
Step 9-19: Selecting a different link for link trace 9-35
Step 9-20: Checking a TCP / IP link 9-36
Step 9-21: Checking an X.25 link 9-37
Step 9-22: Disabling an X.25 link 9-38
Step 9-23: Enabling an X.25 link 9-38
Step 9-24: Cancelling an X.25 link check 9-39
Step 9-25: Physical network login screen 9-40
Step 10-1: Accessing the configuration update screen 10-2
Step 10-2: Running a configuration update 10-3
Step 11-1: Load new CC MIS software version 11-3
Step 12-1: Accessing SNMP transfer screen 12-2