Nortel Companion MICS-XC User manual

Norstar,MeridianandCompanionaretrademarksof
Northern Telecom
© Northern Telecom 1998
Norstar-Companion
MICS-XC
Installer Guide
1-800-4 NORTEL
www.nortel.com/norstar
P0881594 Issue 01
Printed in Canada
p0881594.book Page 1 Tuesday, August 25, 1998 3:59 PM

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P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
Table of Contents
Regulations 1
Federal Communications Commission (U.S. only) 1
Companion Base Stations 1
Activation (U.S. only) 1
Safety 2
Norstar Companion basics 3
What’s new with Norstar 7
New features 7
Hunt Groups 7
Wireless call pickup features 7
Wireless Portable Language Selection 8
Wireless Call Forward No Answer enhancement 8
Wireless Twinning enhancement 8
Planning the installation 9
Planning checklist 9
Required equipment and supplies 9
Configuring Station Modules 9
Configuring expansion modules 10
On a mini system 11
On a midi system 11
On a maxi system 13
On a mega system 14
ICS numbering 16
Installation 19
Installation checklist 19
Connecting expansion modules 20
Installing Remote Power Interconnect (RPI) units 20
Mounting the RPI unit 22
Wiring the RPI 24
RPI Connector Overview 25
Installing Base Stations 31
Positioning a Base Station 32
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ii / Table of Contents
MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
Mounting a Base Station 33
Installing portable telephones 36
Installing external antennas and lightning surge arrestors 37
Planning for an outdoor external antenna 40
Installing a lightning surge arrestor 41
Powering up the system 45
Programming 47
Programming overview 47
Programming tools 50
A Norstar telephone 50
The programming overlay 50
The Norstar display buttons 52
Special characters on the display 52
The Norstar Programming Record 53
Exiting programming 53
Viewing your programming updates 53
Entering numbers 53
Template defaults 54
Passwords defaults 54
System prgrming defaults 55
Startup programming 55
Performing Startup 55
Changing the default template 56
Entering programming 56
Entering programming for installers 57
Entering programming for system coordinators 57
Entering programming using other passwords 58
Norstar features 58
Portable features 58
Registration password 59
Changing the Registration password 59
Companion programming 61
Registration 61
Radio data 63
System logical identifier (LID) 67
Software keys (U.S. only) 68
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Table of Contents / iii
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
Registering individual portables 73
Registering the C3050 73
C3050 Icons 73
To register the C3050 73
To confirm that the C3050 is registered 75
Deregistering the C3050 76
To deregister the C3050 76
Measuring RSSI for a C3050 77
To measure undirected RSSI 77
Measuring directed RSSI 77
Registering the C3020 (Canada only) 79
To register the C3020 79
Deregistering the C3020 (Canada only) 81
To deregister the C3020 81
Measuring RSSI for a C3020 (Canada only) 82
Measuring undirected RSSI 82
Measuring directed RSSI 83
Measuring directed RSSI using your portable 84
After registering the portables 84
Testing 87
Testing the Companion portable telephones 87
Testing the Base Stations 87
Testing the system coverage 88
Troubleshooting 89
Problems with a portable telephone 89
Problems with a Base Station 89
Replacing a Base Station 91
Verifying Radio Credits (U.S. only) 92
Problems with an RPI 93
Problems with wireless communication 94
Obtaining a Recovery Key (U.S. only) 94
Obtaining a Regression Key (U.S. only) 94
Alarm codes 95
Event messages 100
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iv / Table of Contents
MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
Specifications 107
Norstar Companion system components 107
Remote Power Interconnect 107
Base Station 108
Upgrading your system 111
Adding Companion to a mini, midi, maxi, or mega system 111
Upgrading an RPI-8 to an RPI-16 111
Glossary 113
Index 121
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P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
Regulations
Federal Communications Commission (U.S. only)
The Federal Communications Commission (FCC) has
designated UTAM Inc. to manage the installation and
relocation of Unlicensed Personal Communication Services
(UPCS). This includes Norstar Companion Base Stations and
Portable Telephones.
Companion Base Stations
The radiated and conducted emissions of the Companion Base
Station radios must not exceed the requirements for digital
cordless telephones as outlined in FCC Part 15-subpart D
(DOC RSS-130 documents in Canada). Do not install the Base
Station in ducts, plenums, or hollow spaces used to transport
environmental air.
Note: In Canada, Base Stations may be installed where the
duct, plenum or hollow space is created by a suspended
ceiling having lay-in panels or tiles, in accordance with
CE Handbook Rule 60-402.
Activation (U.S. only)
Wireless communication on a Companion system cannot be
activated until installation at its authorized location is verified
and approved by UTAM Inc. This system is equipped with an
automatic mechanism for disabling wireless operation in the
event it is moved outside the area where its operation has been
approved by UTAM Inc. This mechanism complies with FCC
requirements.
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2 / Regulations
MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
Safety
Do not connect the administration set or Base
Stations directly to a CO line.
Doing so may result in equipment damage.
The Norstar administration set and Base Stations
must not be used as off-premises equipment.
Installers must check the lightning surge arrestors at
the cable entry point to the building with special
attention to the grounding. Report any problems to
your telephone company in writing.
Do not install Norstar administration sets and Base
Stations outside of the building because they are not
lightning protected.
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P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
Norstar Companion basics
Norstar Companion provides mobility in the workplace. With
Companion, your telephone can go with you, allowing you to
make and receive calls while on the move. Calls that used to
ring just at your desk can also appear and ring at your portable
(this is called twinning). Twinning works provided that the
portable is assigned the desk telephone DN as an Answer DN.
Wireless twinning is improved by assigning the same answer
key to your Norstar desk telephone and to your wireless
portable telephone.
The portable telephones can access most Norstar business
features such as call forward, call transfer, conferencing, and
voice mail. Companion on Norstar consists of four main
components:
ICS and Norstar XC software - Norstar XC software
manages the telephone traffic between Companion Base
Stations and portable telephones. Base Stations are connected
to the ICS in the same way as Norstar sets. Companion
portable telephones are registered on the system and do not
take up any ports on the system. Up to 60 portable telephones
and up to 32 Base Stations (32 cells) can be connected to the
system.
Companion Base Stations - Base Stations are positioned
throughoutthecoverageareatosendandreceivecallsbetween
the portable telephones and the ICS. The Base Stations use
advanced digital radio technology and support handoff and
roaming within the coverage area which can be up to 160,000
square meters (three million square feet) when using the
maximum number of Base Stations.
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MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
Before the Base Stations can be used in the United States,
UTAM codes must be obtained and entered using an
administration terminal or Norstar Remote Utilities (NRU).
See “Software keys (U.S. only)” on page 68 for more detailed
information.
Companion Portable Telephones - The portable telephones
used with your Norstar system are small, lightweight units
with fully digital performance to provide clear voice quality.
Companion portable telephones feature a three line, 16-
character, alphanumeric display. For more information on the
portable used with your MICS XC system, refer to the
Companion Portable Telephone User Guide that is supplied
with it.
Before the portables can be used in the United States, portable
credits must be obtained. See “Software keys (U.S. only)” on
page 68
Administration and Maintenance Tools - Programming of
the Companion system is easily and quickly done through an
M7310 or M7324 digital telephone set. You can assign
portable telephones to the system, check Base Station
parameters, and enable and disable registration.
System programming can also be done using Norstar Remote
Utilities (NRU) software on a personal computer (PC).
Companion Diagnostic Software allows diagnostics to be run
on the wireless system and can be done either locally or
remotely via a PC.
Norstar Voice Mail - If you are using Norstar Voice Mail
with your Companion system, Version 3.0 is recommended as
a minimum Voice Mail software version.
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Norstar Companion basics / 5
P0881594 Issue 01 MICS-XCNorstar-CompanionInstaller Guide
Note: Versions 4.0 and 5.0 are also supported.
For information on how to access Norstar Voice Mail using
your Norstar Companion portable, refer to the Portable
Telephone Feature Card that is supplied with it.
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MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
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P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
What’s new with Norstar
New features
Norstar introduces Hunt Groups capability plus two new
features including two wireless call pickup features, Directed
Call Pickup and Group Pickup, and wireless Portable
Language Selection. Enhancements have been made to
wireless Call Forward No Answer and wireless Twinning.
For a complete list of other features supported on Companion
portables refer to the MICS-XC Norstar-Companion System
Coordinator Guide .
Hunt Groups
YourNorstar system now allows you to establish Hunt Groups
in your system. Hunt Groups are a group of Norstar sets that
can be called by a single directory number. The Hunt Groups
feature ensures calls are easily routed to the appropriate
people. For information about which features are affected by
Hunt Groups see the MICS-XC Norstar-Companion System
Coordinator Guide .
For information on how to program Hunt Groups see the
Modular ICS System Coordinator Guide .
Wireless call pickup features
The wireless call pickup features allow portable handset users
to use a feature code to answer internal or external calls which
are ringing at other sets. Two types of wireless call pickup are
supported:
Directed Call Pickup
Directed Call Pickup allows you to answer any telephone that
is ringing in your Norstar system by entering a feature code
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8 / What’s new with Norstar
MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
and specifying that set’s DN. For more information see the
MICS-XC Norstar-Companion System Coordinator Guide .
Group Pickup
Group Pickup allows the portable user to answer a call ringing
on another set in the same pickup group by entering a feature
code. For more information see the MICS-XC Norstar-
Companion System Coordinator Guide .
Wireless Portable Language Selection
This feature allows you to change the language of the prompts
controlled by the ICS as they appear on the portable’s display,
including both the display prompts and voice prompts from
voice mail.
Norstar supports English, French and Spanish. For more
information see the MICS-XC Norstar-Companion System
Coordinator Guide .
Wireless Call Forward No Answer enhancement
This enhancement stops the Companion portable from ringing
when the call has been forwarded to its new destination. The
portable user can still answer the call, but it does not ring. For
more information see the MICS-XC Norstar-Companion
System Coordinator Guide .
Wireless Twinning enhancement
Wireless twinning is improved by assigning the same answer
key to your Norstar desk telephone and to your wireless
portable telephone.
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P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
Planning the installation
Planning checklist
å
Verify that you have approval from UTAM Inc. (U.S.
only)
å
Verify that a site planner determined Base Station
locations and recorded them in the Provisioning Record .
Required equipment and supplies
å
Companion portable telephones
å
Companion Base Stations
å
Companion Remote Power Interconnect device
å
Companion ID Labels (See “Step 1: Obtain the
Companion ID” on page 69.)
Configuring Station Modules
When installing wireless capabilities, use only the last two (or
highest numbered) ports for connecting the Companion Base
Stations.
EachStationModuleallowsyoutoconnectupto16additional
Norstar telephones to the system.
Maximum number of Norstar telephones on a system
Each Station Module that is used for Norstar Companion
allows you to connect up to 16 Base Stations to the system.
mini midi maxi mega
ICS SM3 SM4 SM5 SM6 SM7 SM8 SM9 SM10 SM11 SM12
32 48 64 80 96 112 128 144 160 176 192
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10 / Planning the installation
MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
Maximum number of Norstar Companion Base Stations on a system
Configuring expansion modules
With the addition of an Expansion Cartridge or a Combo
Cartridge in the ICS, you can add Trunk Modules and/or
Station Modules to increase your system capacity.
PrevioususersoftheNorstar0X32systemshouldnotethatthe
Key Service Unit (KSU) has been renamed the Integrated
Communication System (ICS).
*The last two ports are reserved for Companion use only.
Note: For each type of expanded system above, Norstar
Companion capability is supported. For wireless
capability you must install MICS-XC software.
mini midi maxi mega
ICS SM3 SM4 SM7 SM8 SM13 SM14
16 16 32 16 32 16 32
Installed in ICS Additional modules allowed
Trunk Station Maximum
XC system
Combo cartridge (6-port +
Services) (maxi)
6 6 6
Combo and 6-port cartridges
(mega) 6 12* 12
Two Combo cartridges (mega) 6 12* 12
Two 6-port cartridges (mega) 6 12* 12
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Planning the installation / 11
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
On a mini system
Note: Port 1 and 2 are on the ICS.
On a “mini” or non-expanded system, port 1 on the ICS
(station ports 101 to 132) is used for both Base Stations and
Norstar sets. No fiber ports are used since no Station Module
isrequired. Directlyconnect yourBaseStations orNorstarsets
to port 1 on the ICS via a wiring distribution panel.
On a midi system
On midi and maxi systems, the highest numbered ports can be
used for both Base Stations and Norstar sets. Therefore, sets
and Base Stations can share the two highest numbered fiber
ports.
A system expanded to 4 ports (midi size) includes one 2-port
expansion cartridge with fiber ports numbered 3 and 4, and 1
and 2 on the ICS. The Base Stations must be physically
connected (via a Station Module) to fiber ports 3 and 4 only. If
only one Station Module supporting Base Stations is required,
connect it to the highest-numbered port (port 4).
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12 / Planning the installation
MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
Two-port Expansion Cartridge
ICS (modules 1 and 2) TM4 SM3
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Planning the installation / 13
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
On a maxi system
A system expanded to 8 ports (maxi size) includes one 6-port
expansion cartridge with fiber ports numbered 3 to 8, and 1
and 2 on the ICS. The Base Stations must be physically
connected (via a Station Module) to fiber ports 7 and 8
only.There is a maximum number of two Station Modules per
Base Station. See “Six-port Expansion Cartridge with
Companion” on page 13.
If only one Station Module supporting Base Stations is
required, connect it to the highest-numbered port (port 8).
Six-port Expansion Cartridge with Companion
Tip -
If Both ports 7 and 8 are used for connecting
Station Modules supporting Base Stations, connect
Trunk Modules starting at port 6 and working down.
Connect Station Modules (for Norstar desk sets)
beginning at port 3 and working up.
SM3 SM4 SM5 SM6ICS (modules 1 and 2) TM8 SM7
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MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01
On a mega system
Keep in mind that 10 station modules is the limit for regular
Norstar sets, and 2 station modules for Companion Base
Stations is the limit on an XC configuration.
For example, a system expanded to 14 ports (mega size)
includes two 6-port expansion cartridges with fiber ports
numbered 3 to 14 on the expansion cartridges, and 1 and 2 on
the ICS. The Base Stations must be physically connected to
fiber ports 13 and 14 only. See “12-port Expansion Cartridge
with Companion” on page 15.
Tip - In the fully expanded mega configuration, Station
Modules 13 and 14 are reserved for Base Stations only.
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