Nortel Norstar Modular ICS Parts list manual

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Modular ICS
Prime Telephone User Card

Page1
Your telephone is programmed as a prime telephone for particular external lines on your
system. This means that any external call on those lines that is not answered, or gets
transferred, parked, or put on hold and is not pickedup, oranycall that is not handled,
rings at your telephone. Your system can have several prime telephones.
Your telephone rings differently for different types of calls.
External calls ring normally, internal calls give two short rings.
Redirected external calls ring as internal calls.
The indicator beside a button tells you the status of a call on a
line, line pool, answer, or intercom button.
lit The line is active on a call.
fast flash You have put a call on hold on that line.
medium flash There is an incoming call.
slow flash Somebody else put a call on hold on that line.
unlit The line is available.
When an unanswered call rings at your telephone, you may see
one of the following displays:
The personat telephone223 forwarded a
call to you using Do Not Disturb.
The system transferred a call to you from
a telephone in Do Not Disturb mode.
Nobody answered this call, so the
system transferred it to you.
Carol held a call too long, so the system
transferred the call to you.
A call on line 001 was camped, parked,
or transferred, but no one has answered
it. Press
CALLBACK
or the line button to connect to the call.
There is no telephone that can receive a
call on line 001, so the system
transferred it to you.
A call on line 007 wasforwarded or
routed to Dawn, but was not answered.
The call coming in on line 007 was
routed to target line 121. Line 121 is busy
so the system transferred the call to you.
Rings and
indicators
Display
messages
DND from 223
DND transfer
DRT Line001
Held by Carol
Line001 callback
CALLBACK
Line001 to prime
Line007>Dawn
Line007 Line121
Your prime telephone

Page 2
Handling calls
This card shows the Business SeriesTerminals buttons. The
table below shows which buttons to use on the different types of
Nortel Networks telephones.
Sometimes calls come in faster than you can answer them. When
you have several calls ringing, use Call Queuing to answer the
next call.
1. Enter the Call Queuing feature code (≤°‚⁄).
If more than one call is waiting, priority is given to incoming
external calls over callback, camped, or transferred calls.
You can send a message to another telephone within your system.
1. Enter the Message feature code (≤⁄).
2. Press
ADD
. (This step is not necessary on a telephone with a
one-line display.)
3. Dial the internal number of the person you want to send a
message to.
That person’s telephone display shows
Message for you
.
When you want to transfer a call to someone:
1. Press
TRANSFER
.
2. Dial the number of the person you want to transfer the call to.
3. If you want to speak to the person first, waitfor them to answer.
4. Press
JOIN
.
When a telephone is busy, or when transfer is denied, you can
use Camp-on to transfer a call.
1. Enter the Camp-on feature code (≤°¤).
2. Dial the internal number of the person you want to transfer the
call to.
The person is notified that they have a camped call waiting.
Button Name T7100, T7208,
T7316 M7100, M7208, M7310, M7324
Feature ≤ Ä
Hold ≥ ú
Volume Control √ Ã
Release ® ¨
T
e
l
ep
h
one
buttons
A
nswer
i
ng
many calls
Leave a
message for a
co-worker
Transfer a call
Transfer a call
when a
telephone is
busy

Page3
If a person is not at their desk, but it’s important that you geta call
to them, you can park the call and announce it using Page.
1. Enter the Call Park feature code (≤‡›). The display
shows the retrieval code.
2. Press
PAGE
.
3. Select the appropriate type of page.
4. Page the person and ask them to answer the call using the
retrieval code.
The person can retrieve the call from any system telephone.
If your co-worker is on a call and a second important call comes
in, you can interrupt their current call.
1. Dial the number of your co-worker. The display shows
On another call
.
2. Enter the Priority Call feature code (≤fl·).
After a pause, your call goes through.Your co-worker can stop
your priority call from going through by using the Do Not Disturb
feature code. (Some prime telephones may not support this
feature).
If you have an autodial button or an answer button with an
indicator programmed for someone’s telephone, you can monitor
the status of their telephone by watching the indicator next to their
button. You can also use Ring Again to tell you when a busy or
unanswered telephone becomes available.
1. Dial the number of the person you want to speak to. You will
hear either ringing, or a busy signal.
2. Press
LATER
. The display shows
Ring Again ?
.
3. Press
YES
.
When the person hangs up or next uses their telephone, your
telephone rings and the display prompts you to press
YES
.
Make sure calls are answered by forwarding your calls to
someone else.
1. Enter the Call Forward feature code (≤›).
2. Dial the number of the person who will be answering your calls.
Your calls now ring at that person’s telephone.
To cancel Call Forward:
1. Enter the Cancel Call Forward feature code (≤£›).
Ask your system coordinator for more information on Service
Modes.
Transfer a call
to a co-worker
who is away
Interrupt a
co-worker’s
current call
Monitor the
status of
someone’s
telephone
Make sure
calls are
answered
when you are
awayfromyour
desk
Handling calls continued

Page 4
In addition to providing backup answering for external calls, you
can provide backup answering for people’s internal calls using
Call Forward. Individuals canforward all their calls to you. Your
system can also be programmed so that you answer all calls to
telephones that are busy or are not answered. See your system
coordinator for information on Call Forward Busy and Call
ForwardNoAnswer.
You can program memorybuttonsfor one-touch access to
frequently used features that you use often like Transfer,
Message, and Ring Again.
1. Press ≤•‹.
2. Press the button you want to program.
3. Press ≤and enter the feature code you want to program.
4. Label the button.
You cannot program line, intercom, answer, or Handsfree/Mute
buttons.
You can program memorybuttonsfor one-touch access to
numbers that you call often.
1. Press ≤•⁄ to program an external number or ≤•¤
to program an internal number.
2. Press the button you want to program.
3. For external numbers, if you want this autodial button to use a
particular line or line pool, select that line or line pool.
4. Dial the number you want to program.
5. For external numbers, press ≥or
OK
when finished.
6. Label the button.
You cannot program line, intercom, answer, or Handsfree/Mute
buttons.
You can arrange the buttons on your telephone to suit your
needs.
1. Press ≤•°⁄.
2. Press the line button you want to move.
3. Press the button you want to move that line to.
4. Press ®. The buttons are exchanged.
5. Update the button label strips on your telephone.
You cannot choose a button other than a line button as the button
to move in step 2.You cannot exchange a line button with an
answer, intercom or Handsfree/Mute button.
Backup
answering for
internal calls
Program
memory
buttons for
frequently
used features
Program
memory
buttons for
frequently
called
numbers
Move line
buttons
Personalize your telephone