Nortel P0857846 User guide

Norstar and Meridian are trademarks of Northern Telecom
© Copyright Northern Telecom 1998
Norstar-PLUS
Modular ICS 2.0
System Coordinator Guide
1-800-4 NORTEL
www.nortel.com/norstar
P0857846 Issue 02

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide
Contents
Getting started with Norstar 1
Using this guide 1
Understanding programming 1
Before you start 2
What you’ll need to do programming 2
Using Buttons 3
Using the buttons under the display 5
The programming overlay 5
A map for working in programming 7
Starting and ending a session 10
Ending a session 10
Frequently used programming operations 13
Changing the time and date on the display 13
Adding or changing a system speed dial 15
Changing the name of a telephone 18
Changing the name of a line 20
Making changes to Call Forward No Answer 22
Making changes to Call Forward on Busy 24
Change the Do Not Disturb on Busy feature 25
What would you like to do next? 26
Answering calls 27
Answering an incoming call 27
Line buttons 27
Incoming line group buttons 27
What line indicators mean 28
Rings you may hear 28
Answering calls at a prime telephone 28
Using a central answering position (CAP) module 29
Customizing your CAP module 30
Monitoring telephones with the CAP module 30
Release button 30
Hearing aid compatibility 31

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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02
Viewing information about a call on the display 31
Using Call Information for a particular call 31
Displaying Call Information before or after answering 32
Displaying Call Information for a call on hold 32
Making Call Display information appear automatically at a
telephone 32
Changing which information is shown first about a call 33
Picking up a call ringing at another telephone 33
Answering any ringing telephone using Directed Pickup 34
Answering a ringing telephone using Group Pickup 34
Changing a telephone’s pickup group 35
Trunk Answer 35
Answering a call using Trunk Answer 36
Answer buttons 36
Creating a Conference Call 37
Disconnecting one party 38
Independently holding two calls 38
Putting a conference on hold 38
Splitting a conference 39
Removing yourself from a conference 39
Listening to a call as a group 40
Canceling Group Listening 40
Using Handsfree/Mute 40
Answering calls without lifting the receiver 41
Making calls without lifting the receiver 41
Muting Handsfree 41
Changing a regular call to handsfree 41
Changing a handsfree to a regular call 42
Using Handsfree 42
Changing Handsfree for a telephone 42
Handsfree Answerback 43
Turning Privacy on or off for a call 44
Creating a conference by releasing privacy 44
Making a call private 45
Checking the length of a call using Call Duration Timer 45
Disconnecting by accident 45
Time 45

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Making calls 46
Choosing a line using a line button 48
Line pools 48
Using a line pool to make a call 49
Programmingamemory button with alinepool featurecode
49
Changing how you dial your calls 49
Using Standard dial 50
Using Automatic dial 50
Using Pre-dial 50
When the internal number you have called is busy 51
Priority Call 51
Making a priority call 51
Giving a telephone the ability to make priority calls 51
Using Ring Again 52
Turning on Ring Again 52
Canceling Ring Again 52
Time savers for making calls 55
Storing a number on a memory button for Autodial 55
Adding an autodial button 55
Choosing a line for Autodial 55
Using intercom as the line for Autodial 56
Using Last Number Redial 57
Preventing a telephone from using Last Number Redial 57
Using Speed Dial 58
Making a speed dial call 59
Changing and adding System Speed Dials 59
Adding or changing User Speed Dial 59
Using Saved Number Redial 60
Saving a number 61
Dialing a saved number 61
Preventing a telephone from using Saved Number Redial 61
Handling many calls at once 63
Using Hold 63
Retrieving a held call 63
Holding automatically 63
Listening on hold 63

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Holding a call exclusively 64
Using Call Queuing 64
Transferring calls 65
Using the transfer feature 65
Transferring a call 65
Transferring external calls 65
Canceling a transfer 66
Using Camp-on 67
Parking a call 69
Retrieving a parked call 69
Using Call Park 69
Using Callback 70
Forwarding your calls 71
Forwarding your calls to another Norstar telephone 71
Canceling Call Forward 71
Using Call Forward at your telephone 71
Overriding Call Forward 72
Changing the automatic Call Forward settings for a
telephone 72
Changing Forward no answer 72
Changing the delay before a call is forwarded 72
Forward on busy 72
DND on Busy 73
Call Forward and Voice Mail 73
Line Redirection 74
Turning on Line Redirection 74
Canceling Line Redirection 75
Allowing a telephone to redirect calls 75
Turning the redirect ring for a telephone on or off 76
How Line Redirection is different from Call Forward 78
Using Line Redirection 78
Communicating in the office 79
Paging 79
Making a page announcement 79
Activating and deactivating the ability to page 80
Creating page zones 80
Using Page with external paging equipment 82

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Sending messages using the display 82
Sending a message 82
Canceling a message you have sent 82
Viewing your messages 83
Replying to a message 83
Removing items from your message list 83
Viewing messages you have sent 84
Using Voice Call 85
Making a Voice Call 85
Muting Voice Call tones 85
Answering aVoice Call without touching your telephone 85
Preventing Voice Calls to your telephone usingVoice Call
Deny 86
Canceling Voice Call Deny 86
Tracking your incoming calls 87
Using Call Log 87
Call Log options 88
Logging a call manually 88
Deleting old log items 88
Viewing your Call Log 89
Viewing a Call Log item 89
Erasing log items 89
Making a call using Call Log 90
Creating a password to your Call Log 90
Changing your Call Log password 91
Deleting an assigned password 91
Programming a telephone to log calls automatically 91
Using Voice mail 93
Customizing your telephone 95
Finding out what a button does using Button Inquiry 95
Making the display darker or lighter using Contrast adjustment
95
Changing the language on the display 96
English 96
French 96
Spanish 96
Programming a feature code onto a memory button 96
Programming feature buttons 96
Erasing a feature button 97

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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02
Moving line buttons 98
Changing the type of ring 99
Adjusting the Ring volume 99
Hiding the message or calls indication 99
Restoring the messages and calls indication 99
User Preferences 101
Using User Preferences 101
Changing button programming 102
Changing User Speed Dial 104
Changing Call Log options 105
Changing how calls are dialed 105
Changing the language used on the display 105
Making the display lighter or darker 105
Changing the telephone’s ring 106
Telephone features 109
Naming a telephone or a line 109
Moving telephones 109
Stopping calls from ringing at your telephone using Do Not
Disturb (DND) 110
Stopping calls 110
Refusing to answer a call 110
Canceling Do Not Disturb 110
Using Do Not Disturb 110
Using Background Music 111
Turning Background Music off 111
ISDN terminals and services 113
ISDN applications 113
Videoconferencing and video telephony 113
Desktop conferencing 113
File transfer 114
Telecommuting 114
Group 4 fax 114
Remote LAN access 114
Leased line backup 114
LAN to LAN bridging 114
Broadcasting 114
Video surveillance 114
Internet and database access 115

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ISDN network features 115
Nortel DMS-100 switch 115
AT&T (Lucent) 5ESS switch 115
Siemens EWSD switch 116
Using System features 119
Using alternate or scheduled services 119
Preventing certain calls from being made 119
Making additional telephones ring 119
Changing the lines used by outgoing calls 119
Turning Services on and off 119
An example of how to turn on a Service manually 121
Turning Services on and off using feature codes 121
Viewing the active Services from a two-line display
telephone 122
Viewing the active Services from a one-line display
telephone 123
Using passwords 124
Using a Basic password 125
Registration password 125
Changing passwords 126
Clearing a Call Log password 126
Using special telephones 127
Direct-dial 127
Changing the direct-dial telephone assignments 127
Hotline 128
Bypassing a Hotline 128
Making a telephone a hotline telephone 128
Control telephone 129
Using Set lock 129
Changing Set Lock programming for a telephone 130
Using an auxiliary ringer 130
Turning the auxiliary ringer for a telephone on or off 131
Using Host System dialing signals 131
Link 131
Preventing a telephone from using Link 132
Pause 132
Long Tones 133
Programmed Release 133
Run/Stop 133

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Wait for DialTone 134
Using pulse dialing for a call 134
Using your Norstar system from an external location 135
Controlling access to your Norstar system 135
Direct inward system access 136
Class of Service 136
Maintaining security 136
Accessing Norstar remotely over the public network 136
Tones 137
Using Class of Service passwords 137
Changing your Class of Service 138
General System features 139
Set profile 139
Line profile 139
Pulse or tone dialing 139
Disconnect supervision 139
Incoming line groups 140
Internal numbers 140
Line assignment 140
Target line 141
Line pools 141
Overflow call routing 141
M7100 telephone 142
Memory buttons 143
One-line display 143
Prime line 144
Private lines 144
Volume bar 144
Wall mounting 144
Troubleshooting 145
Using the alarm telephone 145
Reporting and recording alarm codes 145
Testing the telephone 145
Testing the telephone display 146
Testing the telephone buttons 146
Testing the speaker in the telephone handset 146
Testing the telephone headset 147

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Testing the telephone speaker 147
Testing the power supply to a telephone 147
Common feature displays 149
Index 153

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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide
Getting started with Norstar
Your Norstar digital key system has many powerful features that can
be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones or
making changes to the system is called the system coordinator. This
guide is designed to give the system coordinator all the information he
or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions on changing the
time and date, deciding how many rings it takes before a call is
forwarded and other day-to-day programming. Once you understand
these basic steps, you can move on to the many other features
described in the second section of the guide, and only refer to the first
section from time to time.
You can look at the contents page for an overview of the features that
are available, or check the index for a specific feature or display you
see on your telephone.
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines, with your
private network, if you have one, and with optional equipment. They
also customize the system for your office. All programming is recorded
in the Norstar Programming Record .
You may wish to further customize your system. For example, you can
change how some features work, or adapt the system to changes in
your office. Programming lets you change settings that probably need
to be updated regularly because of staff turnover or new business
contacts. You can also assign features and program buttons on
individual telephones.

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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02
There are four ways to customize and maintain your Norstar system:
Initial programming is done for you by your installer or customer
service representative. It deals mostly with how the system interacts
with lines, telephones, and other equipment.
Your programming as a system coordinator changes how features
work for the system, as needed. It requires a system coordinator
password.
A basic programming password is also available to allow individuals
other than the system coordinator to make changes without giving
access to sensitive programming capabilities.
Personal programming is available to anyone through the Feature
button on their Norstar telephone. It allows individuals to change how
their telephone works to suit themselves.
Before you start
Before you start, plan what changes you want to make. Record
the changes in the Programming Record so you will have the
information at hand. For example, if you are going to program system
speed dial numbers, fill out the page in the Programming Record so
you will have all the numbers and codes handy once you start
programming.
What you’ll need to do programming
Programming is done using a telephone that can show two lines of
information on its display. Examples of telephones with two-line
displays are shown on the next page.
You will also need a programming overlay to show which buttons to
press when you are doing programming. The programming overlay is
found at the front of this guide.
When you use a telephone for programming, it is taken out of service.
This means it is unable to receive or make calls, and the call forward

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features do not work. Do not use the main reception telephone for
programming because you may lose incoming calls.
Using Buttons
The two-line telephone you use for everyday calling is also used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration.
The next illustration numbers the buttons that are used for both day-to-
day communication and programming on the M7310.
M7310 M7324

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The M7324 is different from the M7310 in two ways: it does not have
dual memory buttons (item 5) or a shift button (item 6).
Dial pad Used for dialing numbers when you are making
calls. It’s also used for entering numbers and letters
when you’re programming.
Display Shows instructions for everyday calling as well as
for programming.
Display buttons Have a variety of uses. The current use is shown on
the display above each button.
Memory button Dials a number or feature code stored on the button.
Dual memory button Can store two numbers or feature codes (used with
the shift button).
Shift button Press the shift button before a dual memory button
to activate the second number or feature code
stored on a dual memory button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
87
95
23
1
4
4
6
1
2
3
4
5
6
7
8
9

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Using the buttons under the display
The three display buttons are used both for telephone features and
programming, but what each button does depends on what the display
shows. Some display instructions that you may see when making
changes on the system are OK , CHANGE or COPY . In this guide, display
button instructions are underlined.
Display buttons
The programming overlay
When you begin programming, a group of buttons on the telephone
become the buttons for moving through programming headings and
settings. The programming overlay is a paper cutout (found at the front
of this guide) that shows the directions the four buttons will take you
when programming.
display button

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Placing the programming overlay
Programming buttons are active or inactive at different stages of
programming. A button is active (meaning you can use that option),
when the indicator next to it is lit (
ª or º ).
Heading
Back Next
Show
Norstar Programming Overlay
Heading
Back Next
Show
Norstar Programming Overlay
Shows you the
heading for the
current level
Moves you one
item back at the
current level
Shows you the
first setting
within
the level
Moves you one
item forward at
the current level
Heading
Back Next
Show
Norstar Programming Overlay

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A map for working in programming
The programming maps on the following two pages show the headings
you’ll see when you move through the display menu after pressing
ƒ••Ç؈ÏÈÌ and entering the password (the
default password is ÅΘȈ or ¤‹fl›fl ). Also, the maps
show you the choices under each menu heading.
A Basic password can be used with a limited number of feature codes,
including ••ÊȘ‰ and the codes for turning call services on
and off. For more information, see Using passwords on page 124.
Terminals and sets - Customize the many features
used by telephones. You can change where a call
is forwarded, give a telephone a name, or allow
certainfeaturestobeusedata telephone.You can
also change the button programming on any
telephone on the system.
Lines - Program names for each line.
Services - Turn services on or off. These are
Ringing service, (often called night service) that
allows additional telephones to ring, Restriction
service that blocks certain kinds of calls and
Routing Service that decides what lines a call will
use.
System speed dial - Program up to 70 different
telephone numbers so that people in your office
can dial them with a two-digit code.
Passwords - Change the password you use for
programming, or erase a Call log password. On a
XC2.0system,youcanalsochange the password
for Companion portable telephone registration.
Time and date - Change the time, date, or both.
System programming - On a XC 2.0 system, you
can enable or disable registration for Companion
portable telephones.