Nortel Compact DR5 Parts list manual

NORTEL NORSTAR
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CompactDR5
PrimeTelephone
UserCard

What is a Prime
Telephone?
A Prime Telephone can be any Meridian Norstar* telephone that has been
assigned to provide a backup answering service for incoming external calls.
An external call rings at a Prime Telephone when the call is not answered at
any other Norstar telephones with that call’s line appearance.
APrime Telephone canbe any one of the following:
l any Norstar telephone
l an M7310 telephone with a Busy Lamp Field (BLF)
l an M7324 telephone with Central Answering Position (CAP) modules.
Your role in
operating a Prime
Telephone
As the assigned Prime Telephone operator, you are responsible for
answering unanswered external calls. You are alerted to these calls when
your telephone display shows you a descriptive message, the line indicator b
flashes, and the call rings.
After answering a call, you may take a message or redirect the call to another
telephone.
Who assigns the
Check with your System Coordinator to determine which external lines have
external lines for my been assigned for backup answering and which of those lines ring at your
Prime Telephone?
Prime Telephone. To help you do your job well, your Coordinator should
provide a list of names and numbers associated with each internal telephone
and external line, and a list of System Speed Dial names and numbers. Your
Coordinator can also tell you which features have been assigned to your
telephone.
* Meridian and Norstar are trademarks of Northern Telecom

When do I answer a
You answer a call if:
call? - someone within the system calls you. You hear the Norstar internal ring
(two quick rings followed by a longer pause), and an indicator F flashes
beside one of your telephone’s Intercom buttons.
- an external call comes directly to your Prime Telephone. You hear the
external ring, and an indicator F flashes beside one of your telephone’s
external line buttons.
- a call is redirected to your Prime Telephone from somewhere else within the
system. You hear an internal ring, an external ring, or the Camp-On tone
(two quick beeps), and you see a message on the display of your telephone.
Me: You do not answer the call if your Prime Telephone does not ring.
How do I answer a
call?
If you want a line to be automatically selected:
1. Pick up the receiver or press lHandsfree] (if assigned).
OR
If you want to manually answer a line:
1. Press the line button with a slow flashing indicator F.
2. Pick up the receiver if you want the Handsfree microphone OFF.
Note: A fast flashing indicator F shows that a line is on hold.
Handling more than
When you have more than one call arriving at your telephone, the Call
one call at once
Queuing feature allows you to answer each of the waiting calls by
automatically selecting the next call for you.
Use Call Queuing when you are on a call and a new call alerts you by ringing
at your telephone, or by sending Call Queuing tones.
1. Pick up the receiver to answer the first call.
2. Press 1-J FJ q q or the Call Queuing button if programmed.
The call you were on is automatically put on hold and the new call is
answered.
3. To return to a previous call:
Press the external line button of the call on hold.
4. Continue to answer incoming calls.
5. Press m when you are finished with the call you are on.

Redirecting calls
using display
messages
The display messages which appear on your Prime Telephone for redirected
internal calls should help you to understand why those calls were passed to
your Prime Telephone. This information is useful when you need to decide
what to do with the call once it has been answered.
The following table lists some example display messages that could appear on
a Prime Telephone when you receive redirected calls:
Held br KRREN Karen holds a call for too long.
JOHN Dt4D The call you transferred is returned to you
because the telephone is in Do Not Disturb
mode.
DRT Line02 Delayed Ring Transfer redirects an
unanswered call on line 02.
Line01 to prime
A call on line 01 cannot ring elsewhere.
Line03)JRNET A call on line 03 was forwarded or routed to
Janet, but was not answered.
Line04 call back A transferred, camped, or parked call on
line 04 was returned to the originator using
the Callback feature, but was not answered.
The Held Line Reminder message On ho1 d: LINENRM is repeated
periodically after the first message Hcl d br KRREN appears. This
message is accompanied by the same tone used with the Camp-On feature
(two quick beeps).
The Held Line Reminder message only shows the line name of one held call. If
there is more than one call on hold, the line name of the oldest held call is
shown. When you retrieve the oldest held call and then end that call by
hanging up or putting it on hold, the display will change to show the next
oldest held call, if any.
Note: If your KSU has an earlier system version, the Held Line Reminder
message Will be He1 d cdl 1.

Your options
Youhavejust answeredacallfor someoneelse. Whatdoyou do next?
Youcan:
Transferthe callto anothertelephonewithin or outsideof the Norstarsystem.
OR
Campthe callon another Norstartelephone.
OR
Parkthe calland pagesomeoneto pickit up.
OR
Takea message.
Transferring the
active call
Toanother Norstartelephone:
1, Checkwhetherthe telephoneto whichyou wantto transferisalreadybusy:
- Istherean indicatorF besidethe InternalAutodialbutton for the other
telephone?
- If you havea BLF,isthe indicatorONfor the othertelephone?
2. Transferthe callusingone ofthesefour methods:
*Transfer with Announcement- youfirst talkon thetelephoneto the
personto whom youwant to transferthe call.
l Transferwithout Announcement- you immediatelytransferthe callafter
talkingto the caller.
l Establishaconferencecall.
l Transferusinghold.
Donot forget that you canuseprogrammedAutodialbuttons onyour Norstar
telephoneandCAPmodule (if installed)to selectaNorstartelephone.
To atelephone outsidethe Norstarsystem:
1. Callthe personto whom youwishto transferthe call.
2. Establisha conferencewiththe two parties.
3. Dropout of the conferenceusing1-1.
Note: Atleastone ofthe remainingpartiesmustbe internal.

Camping the call
Ifthe Norstartelephoneyou wantto transferthe callto isbusyonanother
call,you maywantto campthe callon that telephone. Thepersonreceiving
the campedcallwillhearCamp-Ontones (two quickbeeps).
1. Press[Feature] IF] 0 orthe Camp-Onbutton (if programmed).
2. Dialthe Extensionnumberof the othertelephoneor pressitsInternal
Autodialbutton if programmed.
Announcing the
active call
Youaretryingto passcallsyou haveansweredto co-workerswho arenot at
their telephones. Usingthe Pagefeature,you canannouncethe callsoverthe
Norstartelephones,an externalloudspeaker,or both. Aco-workerhearingan
announcementcananswerthe callfrom the nearestNorstartelephone.
If you wantyour co-workerto take the call from a specificNorstar
telephone:
1. Placethe callon hold.
2. Usingthe Pagefeature,announcethe callandthe locationof the telephone
to whichyouwilltransferthe call.
3. Transferthe callto the appropriateNorstartelephone.
OR
Campthe callonthe appropriateNorstartelephone.
4. Replaceyour receiver.
If you wantyour co-workerto take the call on a specificline:
1. Placethe callon hold.
2. Usethe Pagefeatureto announcethe calland itslinenumber.
3. Replacethe receiver.
Yourco-workercannow go to the nearestNorstartelephonethat hasthat
line,selectthe line,and liftthe receiver.
If you wantyour co-workerto take the call from any Norstartelephone:
I. Usethe CallParkfeatureto placethe callon hold.Yourtelephoneshowsa
three-digit CallParkRetrievalcodeonthe display.
2. Usethe Pagefeatureto announcethe callandthe CallParkRetrievalcode.
3. Replaceyour receiver.
Yourco-workercannow retrievethe callfrom anyother Norstartelephone
byliftingthe receiveranddialingthe three-digitcode.
Note: Rememberthat callback(thecallisredirectedbackto your Prime
Telephone)occursifyour transferred,parked,or campedcallgoes
unanswered.

Informing your
co-workers about
their calls
Usethe SendMessagefeatureto notify co-workersthat theyshouldcallyou
for information.
If the personyou aretryingto callison anotherline,ortheir telephonehasDo
Not DisturbON,a displaymessageshowsyou that theirtelephoneisbusy. If
the personyou aretrying to calldoesnot answer,a displaymessageinforms
you that there isno reply. In eachcase,you canusethe RingAgainfeature.
TheRingAgainfeatureisa method of ensuringthat you immediatelyknow
whenthere isa changeinthe useof the othertelephone. Youcanthen try
againto placea call.
Working with other
features
Someof the manyspecialfeatureswhich Norstarprovidesmaybeparticularly
usefulto you. Someof thesefeatures,however,areonlyavailableifassigned
during Configurationor Administrationprogramming. Speakto your System
Coordinatorto determinewhichfeaturesyoucan use,andto obtaindetailson
how to usethem.
AnswerGroup: You canimmediatelyanswerandmonitor a specificgroup of
Norstartelephones,for example,your managers’,usingAnswerbuttons,
Automatic Handsfree: If programmed,you canusethe Handsfree
microphoneandspeakerfor allyourcalls.
Call PickupDirected: Anyoneinthe officecananswera callringingat any
other Norstartelephonebydialingthat telephone’sExtensionnumber.
Call PickupGroup: Anymember ofa specifiedgroup canansweran external
or internalcallringingat anothertelephonewithinthat specifiedgroup.
Direct-DialTelephone: Ifyour PrimeTelephoneisadministeredasa Direct-
Dialtelephone,anyoneassignedto your DirectDialtelephonecanquickly
contactyou bydialinganassignedsingle-digitnumber.
Hotline: A Norstartelephonemaybe programmedto automaticallydialyour
PrimeTelephoneassoonasitsreceiverhasbeenlifted.
PageZone: Ifyou do notwant to disturbthe entireofficewith an
announcement,you candirectthe pageto a choiceof smallerareas.
Priority Call: If you haveansweredan urgent callfor someonewho isbusy
on another line,you caninterruptthe personwith this feature.

Some unique
situations
If anexternalcallcomesto you, andyou do not havea button representing
the linethe callison,the indicatorF for that callwillappearnextto any
availableIntercombutton onyourtelephone.
If your PrimeTelephonereceivesa callbackcall,you willhearthe Norstarring
insteadof the Externalring.
TheHeldLineReminderor the DelayedRingTransferfeatureisnot available
unlessassignedduring Configurationprogramming.
If youare usingallof your externallinebuttons and Intercombuttons, you
canstillreceiveacampedcall(youwill heartwo quickbeeps).
If your PrimeTelephoneisan M7324 telephone,you canmonitorthe busy/not
busystatusof other Norstartelephones. Checkfor the presenceor absence
of indicatorsb besidethe InternalAutodialbuttonsfor the othertelephones.
Where to get help
Tolearnmoreabout Norstaranditsfeatures,the SystemCoordinatorcan
provideyou with thefollowing Norstardocuments:
The Norstar Telephone User Cards showyou how to:
- makea externalcall
- makean internalcall
- put a callon hold
- use[Handsfree]
- program memory buttons.
The Norstar Feature Card liststhefeature codesand describesthe features.
The /Vorstar Busy Lamp Field (BLF) User Carddescribeshowto usethe Busy
Lamp Field.
The Alorstar Central Answering Position(CAP) User Carddescribeshow to
useCentralAnsweringPositionmodules.
PO806228 Issue 01 Printed m Canada

Telephone
FeatureCard

Using8
Norstar
feature
1. Press [FeatureI, and enter the desired feature code on the dial pad.
OR
Press the programmed memory button.
2. Follow the disolav messaaes.
AWe: On M7310 and M7324 Telephones, some features are also available on the display
buttons.
Programming 1. From an idle telephone, or with your calls on hold, press [Feature] 171l?J.
a Norstar 2. Press the memory button that you want to program. (This step is not required on the
feature on a
M7100 Telephone.) See your telephone user card for the location of the memory
memory
buttons.
button
3. Enter the feature code you want to program.
Autobumping [Feature R q a
Allows the oldest log entry to be deleted from a full Call Log when
a new item is logged, so that the new log entry can be stored. For
more information, see Call Log.
Cancel
[Feature1I?;?q q fl
Background
71 IF]q
Allows you to listen to music (provided by your office) through
Music
your telephone speaker when you are not on a call.
Cancel [-lr;;1mm
ButtonInquiry [m [F q
Checks what is programmed on any button. Use this feature when
labelinq memorv buttons.
CallLog
Password
Programs a password for your Call Log. To remove the password,
see your System Coordinator.
Classof
Service
Overrides the Class of Service on a telephone to allow you to
make a call from that telephone. The Class of Service determines
which numbers you can dial. Switch from one Class of Service to
another using this feature code and a password provided by your
System Coordinator.
Contrast
[WI [“Iq Adjusts the contrast of your telephone display. Press q through
Adjustment
q (depending on your telephone).
Dialing Modes [Feature IF m q
Changes the on-hook Dialing Modes. The three Dialing Modes
are:
AutomaticDial: If you have a Prime line, dial a telephone number
without pressing a line button. A line is selected automatically.
Pre-Dial: Dial a telephone number. Edit it by pressing BKSP, or
the left side of [d)I 14111.Press a line button to place the call.
StandardDial: Press a line button, then dial a telephone number.
DoNot Disturb lFeature 14 0
Prevents incoming calls from ringing at your telephone.
Cancel
1-1 I;;-iq q