Nortel Modular ICS 6.0 User manual

Norstar, Meridian and Companion are trademarks of
Nortel Networks
© Nortel Networks 2002
Modular ICS 6.0
System
Coordinator
Guide
1-800-4 NORTEL
www.nortel.com/norstar
P0992640 03
Printed in Canada

P0992640 03 Modular ICS 6.0 System Coordinator Guide
Table of Contents
Getting started with Norstar 13
Using this guide 13
Understanding programming 14
Before you start 15
What you need to be to do programming 15
Using Buttons 16
Using the buttons under the display 19
The programming overlay 19
A map for working in programming 22
Starting and ending a session 26
Ending a session 26
Frequently used programming operations 29
Changing the time and date on the display 29
Adding or changing a system speed dial 31
Changing the name of a telephone 34
Changing the name of a line 35
Making changes to Call Forward No Answer 36
Making changes to Call Forward on Busy 38
Making Changes to Do Not Disturb on Busy 39
What would you like to do next? 40
Answering calls 43
Answering incoming calls with Hunt Groups 43
Answering an incoming call 43
Line buttons 44
What line indicators mean 44
Rings you may hear 44
Sorting calls by distinctive ring patterns 45
Answering calls at a prime telephone 46
Using a central answering position (CAP) module 47
Customizing your CAP module 47
Monitoring telephones with the CAP module 48
Release button 48

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Hearing aid compatibility 49
Viewing information about a call on the display 49
Using Call Information for a particular call 49
Displaying Call Information before or after answering 50
Displaying Call Information for a call on hold 51
Making Call Display information appear automatically 51
Changing which information is shown first about a call 51
Picking up a call ringing at another telephone 52
Answering ringing telephones using Directed Pickup 52
Answering any ringing telephone using Group Pickup 53
Changing a telephone pickup group 54
Trunk Answer 55
Answering a call using Trunk Answer 55
Answer buttons 56
Creating a Conference Call 57
Disconnecting one party 58
Independently holding two calls 58
Putting a conference on hold 59
Splitting a conference 59
Removing yourself from a conference 59
Listening to a call as a group 60
Canceling Group Listening 61
Using Handsfree/Mute 61
Answering calls without lifting the receiver 61
Making calls without lifting the receiver 62
Muting the set 62
Changing a regular call to handsfree 62
Changing a handsfree to a regular call 62
Using Handsfree 63
Changing Handsfree for a telephone 64
Handsfree Answerback 65
Turning Privacy on or off for a call 66
Creating a conference by releasing privacy 66
Making a call private 67
Checking call length using Call Duration Timer 67
Disconnecting by accident 67
Time 67
Making calls 69
Choosing a line using a line button 71

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Line pools 72
Using a line pool to make a call 72
Programming a memory button with a line pool feature code
73
Making calls from an ISDN terminal 73
Changing how you dial your calls 73
Using Standard dial 74
Using Automatic dial 74
Using Pre-dial 74
When the internal number you have called is busy 75
Priority Call 75
Making a priority call 75
Giving a telephone the ability to make priority calls 76
Using Ring Again 77
Time savers for making calls 79
Storing a number on a memory button for Autodial 79
Adding an autodial button 79
Choosing a line for Autodial 80
Using intercom as the line for Autodial 80
Using Last Number Redial 81
Preventing a telephone from using Last Number Redial 82
Using Speed Dial 83
Making a speed dial call 83
Changing and adding System Speed Dials 84
Adding or changing User Speed Dial 84
Using Saved Number Redial 85
Dialing a saved number 86
Blocking Saved Number Redial 86
Handling many calls at once 89
Using Hold 89
Retrieving a held call 89
Holding automatically 89
Listening on hold 90
Holding a call exclusively 90
Using Call Queuing 91
Transferring calls 93
Using the transfer feature 93

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Transferring a call 93
Transferring external calls 94
Canceling a transfer 95
Using Camp-on 96
Parking a call 98
Retrieving a parked call 98
Using Call Park 98
Using system-wide call appearance (SWCA) 100
Incoming calls 101
Outgoing calls 103
No free call keys 103
Using Callback 104
Forwarding your calls 105
Forwarding your calls to another Norstar telephone 105
Canceling Call Forward 105
Using Call Forward at your telephone 105
Overriding Call Forward 106
Changing the automatic Call Forward settings for a telephone
106
Changing Forward no answer 106
Changing the delay before a call is forwarded 107
Forward on busy 107
DND on Busy 108
Call Forward and Voice Mail 109
Line Redirection 109
Turning on Line Redirection 110
Canceling Line Redirection 111
Allowing a telephone to redirect calls 111
Turning the redirect ring for a telephone on or off 112
How Line Redirection is different from Call Forward 114
Using Line Redirection 114
Centralized voice mail and auto attendant 115
Using a centralized voice mail system 115
Communicating in the office 117
Paging 117
Making a page announcement 117
Activating and deactivating the ability to page 118
Creating page zones 118

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Using Page with external paging equipment 120
Sending messages 120
Sending a message 120
Canceling a message you have sent 121
Viewing your messages 122
Replying to a message 122
Replying to a message using an analog telephone connected to
an ASM 123
Removing items from your message list 124
Removing items from your message list using an analog
telephone connected to an ASM 124
Viewing messages you have sent 125
Using Voice Call 126
Muting Voice Call tones 127
Answering a Voice Call with Handsfree 127
Blocking Voice Calls using Voice Call Deny 127
Tracking your incoming calls 129
Using Call Log 129
Call Log options 130
Logging a call manually 130
Enabling and disabling autobumping 131
Viewing your Call Log 131
Viewing a Call Log item 131
Erasing log items 132
Making a call using Call Log 132
Creating a password to your Call Log 133
Changing your Call Log password 133
Deleting an assigned password 134
Programming a telephone to log calls automatically 134
Using external Voice mail 136
Customizing your telephone 137
Finding out what a button does using Button Inquiry 137
Changing the set display contrast 138
Changing the language on the display 138
Programming a feature code onto a memory button 139
Programming feature buttons 139
Erasing a feature button 139
Labeling your set 141

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Applying button labelling 141
Business Series Terminals 141
Norstar button caps 142
Default button assignments 142
T7316 Business Series Terminal button defaults 143
M7310 telephone button defaults 145
M7324 telephone button defaults 147
M7208 and T7208 button defaults 148
M7100 and T7100 button defaults 149
Rules of default button assignment 149
Moving line buttons 151
Changing the type of ring 152
Adjusting the Ring volume 152
Hiding the message or calls indication 152
Restoring the messages and calls indication 153
User Preferences 155
Using User Preferences 155
Changing button programming 156
Changing User Speed Dial 157
Changing Call Log options 158
Changing how calls are dialed 158
Changing the language used on the display 159
Making the display lighter or darker 159
Changing the ring type 159
Changing the voice path 159
Programming Hunt Groups 161
Adding or removing members from a group 163
Moving members of a group 164
Assigning or unassigning lines to a group 165
Assigning a distinctive ring pattern to a Hunt Group 166
Setting the distribution mode 167
Setting the hunt delay 168
Programming busy line setting 169
Programming the queue time-out 170
Programming the overflow set 171
Setting the name 172
Using the Hospitality features 175

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Hospitality passwords 175
Room/desk information 177
Programming room information 177
Using the room/set programming 180
Programming the alarm feature 182
Using the Administration set to control alarms 183
Using the alarm 184
Canceling an alarm 185
Turning off an alarm 185
Telephone features 187
Installing Business Series Terminals 187
Installing Norstar telephones 189
Naming a telephone or a line 191
Moving telephones 191
Stopping calls from ringing at your telephone:
Do Not Disturb (DND) 192
Stopping calls 192
Refusing to answer a call 192
Canceling Do Not Disturb 192
Using Do Not Disturb 192
Using Background Music 193
Turning Background Music off 193
ISDN PRI and BRI 195
ISDN PRI 195
ISDN PRI features 196
Network Name Display for PRI 196
Name and number blocking for PRI 197
Emergency 911 Dialing 197
Two-way DID 197
Call by Call service selection for PRI 198
Dialing Plan and PRI 199
ISDN BRI 199
Line access from an ISDN terminal 200
ISDN BRI features 201
Network Name Display for BRI 201
Name and number blocking for BRI 202
Service provider features 202
Call Forward 202

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Canceling Call Forward 203
Calling the number your calls are forwarded to 203
Automatic Call Back 203
Automatic Recall 203
MCID 204
Network Call Diversion 204
ISDN BRI terminals 205
ISDN applications for BRI and PRI 205
Videoconferencing and video telephony 205
Desktop conferencing 205
File transfer 205
Telecommuting 206
Group 4 fax 206
Remote LAN access 206
Leased line backup 206
LAN to LAN bridging 206
Internet and database access 206
Using System features 207
Using alternate or scheduled services 207
Preventing certain calls from being made 207
Making additional telephones ring 207
Changing the lines used by outgoing calls 208
Turning Services on and off 208
An example of how to turn on a Service manually 209
Turning Services on and off using feature codes 210
Viewing the active Services on a two-line display 211
Viewing the active Services on a one-line display 212
Using passwords 214
Using a Basic password 214
Registration password 215
Changing passwords 215
Clearing a Call Log password 216
Hospitality password 217
Using special telephones 218
Direct-dial 218
Changing the direct-dial telephone assignments 218
Hotline 219
Bypassing a Hotline 219
Making a telephone a hotline telephone 220
Control telephone 221

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Using Set lock 221
Changing Set Lock programming for a telephone 222
Using an auxiliary ringer 222
Turning the auxiliary ringer for a telephone on or off 223
Using Host System dialing signals 223
Link 223
Preventing a telephone from using Link 224
Pause 225
Long Tones 225
Programmed Release 226
Run/Stop 226
Wait for Dial Tone 227
Using pulse dialing for a call 227
Using your Norstar system from an external location 228
Controlling access to your Norstar system 229
Direct inward system access (DISA) 229
Class of Service (COS) 229
Maintaining security 230
Accessing Norstar remotely over the public network 230
Tones 231
Using Class of Service (COS) passwords 232
Changing your Class of Service 232
General System features 235
Set profile 235
Line profile 235
Pulse or tone dialing 236
Disconnect supervision 236
Hunt Groups 236
Internal numbers 237
Line assignment 237
Target line 238
Line pools 238
Overflow call routing 239
M7100 and T7100 sets 239
Memory buttons 240
One-line display 240
Prime line 241
Private lines 241

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Volume bar 241
Troubleshooting 243
Using the alarm telephone 243
Reporting and recording alarm codes 243
Testing the telephone 243
Testing the telephone display 244
Testing the telephone buttons 245
Testing the speaker in the telephone handset 245
Testing the telephone headset 245
Testing the telephone speaker 246
Testing the power supply to a telephone 246
Common feature displays 247
Glossary 251
Index 269
Backup programming overlays 293

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Getting started with Norstar
Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones
or makingchanges tothe system is called thesystem coordinator.
This guide is designed to give the system coordinator all the
information he or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions on changing
the time and date, deciding how many rings it takes before a call
is forwarded and other day-to-day programming. Once you
understand these basic steps, you can move on to the many other
features described in the second section of the guide, and refer to
the first section only from time to time.
You can look at the contents page for an overview of the features
that are available, or check the index for specific features or
messages displayed on your telephone.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public
emergency response system by dialing the digits 9 1 1.
Emergency 911 Dialing
State and local requirements for support of Emergency
911 Dialing service by Customer Premises Equipment
vary. Consult your local telecommunications service
provider regarding compliance with applicable laws and
regulations.

14 / Getting started with Norstar
Modular ICS 6.0 System Coordinator Guide P0992640 03
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in the
Modular ICS 6.0 Programming
Record
.
You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.
There are four ways to customize and maintain your Norstar
system:
• Initial programming is done for you by your installer or
customer service representative. It deals mostly with how
the system interacts with lines, telephones, and other
equipment.
• Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
system coordinator password.
• A basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.
• Personal programming is available to anyone through the
Feature button on their Norstar telephone. It allows
individuals to change how their telephone works to suit
themselves.

Getting started with Norstar / 15
P0992640 03 Modular ICS 6.0 System Coordinator Guide
Before you start
Before you begin programming, plan what changes you want to
make. Record the changes in the
Norstar Programming Record
so
that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
the
Norstar Programming Record
so that you have all the numbers
and codes handy once you start programming.
What you need to be to do programming
Programming is done using a telephone that can show two lines
of information on its display. Examples of telephones with two-
line displays are shown on page 16.
You need aprogramming overlay to show whichbuttons to press
when you are doing programming. See The programming
overlay on page 19.
When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.

16 / Getting started with Norstar
Modular ICS 6.0 System Coordinator Guide P0992640 03
Using Buttons
The two-line telephone you use for everyday calling can be used
for changes and maintenance. Examples of telephones with two-
line displays are shown in the illustration.
Sets used for programming and maintenance
M7310
M7324
T7316

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the T7316 set.
The following table describes what each numbered area is used
for.
Business Series Terminal programming buttons
Display Shows instructions for everyday calling as well as
for programming.
Display buttons Have a variety of uses. The current use is shown
on the display above each button.
Dialpad Used for dialing numbers when you are making
calls.
For programming, the dialpad is also used for
entering numbers and letters
Memory buttons Dial a number or feature code stored on the
button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
9
10
1
2
3
4
54
6
7
8
1
2
3
4
5
6
7

18 / Getting started with Norstar
Modular ICS 6.0 System Coordinator Guide P0992640 03
This guideuses the icons for Business Series Terminal buttons
in feature code examples. Your set may have different labels,
or the buttons may be in slightly different locations. Refer to
the table below for comparable Norstar icons
Volume rocker switch Turns the volume you hear through the handset
up or down.
During programming this switch is used to adjust
settings, such as for the display contrast.
Mute Mutes the transmitter in the handset.
Handsfree Allows you to speak to and hear a call without
using the handset or headphones.
Telephone buttons
Business Series Terminals
T7100, T7208, T7316, T7406
Button
description
Norstar sets
M7100, M7208,
M7310, M7324
²
Feature ƒ
T7208 and T7316:
Handsfree:
Mute:
Handsfree/Mute ©
³ ú
≥
Hold ˙
≥
Ã
Volume Control √
¨
Release ®
8
9
10

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Using the buttons under the display
The three display buttons are used both for telephone features
and programming. What each button does depends on what the
display shows. Some display instructions that you may see when
making changes on the system include OK, CHANGE, or COPY. In
this guide, display button instructions are underlined.
Display buttons
The programming overlay
When you begin programming, a group of buttons on the
telephone become the buttons for moving through programming
headings and settings. The programming overlay is a paper
cutout that is included with the Programming record. It relabels
the four buttons to name the actions you use during
programming. If you lose the overlay, there is an extra overlay
included in the back of this book that can be printed and cut out.
Programming buttons are active or inactive at different stages of
programming. A button is active (meaning you can use that
option), when the indicator next to it is lit (ªor º).
display button
display text
display button command

20 / Getting started with Norstar
Modular ICS 6.0 System Coordinator Guide P0992640 03
Business Series Terminal programming overlay
Placing the programming overlay on a Business Series Terminal
Displays the first
setting within a
menu level
Moves display one
item forward on the
current menu level
Displays the
heading for the
current level
Moves back one
item on the
current level
Business
Series
Terminals
Programming
Overlay
Heading
Back
Show
Next
Business
Series
Terminals
Programming
Overlay
Heading
Back
Show
Next
Business
Series
Terminals
Programming
Overlay
Heading
Back
Show
Next