Nortel Modular ICS 6.0 User manual

Norstar, Meridian and Companion are trademarks of
Nortel Networks
© Nortel Networks 2002
Modular ICS 6.0
System
Coordinator
Guide
1-800-4 NORTEL
www.nortel.com/norstar
P0992640 03
Printed in Canada

P0992640 03 Modular ICS 6.0 System Coordinator Guide
Table of Contents
Getting started with Norstar 13
Using this guide 13
Understanding programming 14
Before you start 15
What you need to be to do programming 15
Using Buttons 16
Using the buttons under the display 19
The programming overlay 19
A map for working in programming 22
Starting and ending a session 26
Ending a session 26
Frequently used programming operations 29
Changing the time and date on the display 29
Adding or changing a system speed dial 31
Changing the name of a telephone 34
Changing the name of a line 35
Making changes to Call Forward No Answer 36
Making changes to Call Forward on Busy 38
Making Changes to Do Not Disturb on Busy 39
What would you like to do next? 40
Answering calls 43
Answering incoming calls with Hunt Groups 43
Answering an incoming call 43
Line buttons 44
What line indicators mean 44
Rings you may hear 44
Sorting calls by distinctive ring patterns 45
Answering calls at a prime telephone 46
Using a central answering position (CAP) module 47
Customizing your CAP module 47
Monitoring telephones with the CAP module 48
Release button 48

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Hearing aid compatibility 49
Viewing information about a call on the display 49
Using Call Information for a particular call 49
Displaying Call Information before or after answering 50
Displaying Call Information for a call on hold 51
Making Call Display information appear automatically 51
Changing which information is shown first about a call 51
Picking up a call ringing at another telephone 52
Answering ringing telephones using Directed Pickup 52
Answering any ringing telephone using Group Pickup 53
Changing a telephone pickup group 54
Trunk Answer 55
Answering a call using Trunk Answer 55
Answer buttons 56
Creating a Conference Call 57
Disconnecting one party 58
Independently holding two calls 58
Putting a conference on hold 59
Splitting a conference 59
Removing yourself from a conference 59
Listening to a call as a group 60
Canceling Group Listening 61
Using Handsfree/Mute 61
Answering calls without lifting the receiver 61
Making calls without lifting the receiver 62
Muting the set 62
Changing a regular call to handsfree 62
Changing a handsfree to a regular call 62
Using Handsfree 63
Changing Handsfree for a telephone 64
Handsfree Answerback 65
Turning Privacy on or off for a call 66
Creating a conference by releasing privacy 66
Making a call private 67
Checking call length using Call Duration Timer 67
Disconnecting by accident 67
Time 67
Making calls 69
Choosing a line using a line button 71

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Line pools 72
Using a line pool to make a call 72
Programming a memory button with a line pool feature code
73
Making calls from an ISDN terminal 73
Changing how you dial your calls 73
Using Standard dial 74
Using Automatic dial 74
Using Pre-dial 74
When the internal number you have called is busy 75
Priority Call 75
Making a priority call 75
Giving a telephone the ability to make priority calls 76
Using Ring Again 77
Time savers for making calls 79
Storing a number on a memory button for Autodial 79
Adding an autodial button 79
Choosing a line for Autodial 80
Using intercom as the line for Autodial 80
Using Last Number Redial 81
Preventing a telephone from using Last Number Redial 82
Using Speed Dial 83
Making a speed dial call 83
Changing and adding System Speed Dials 84
Adding or changing User Speed Dial 84
Using Saved Number Redial 85
Dialing a saved number 86
Blocking Saved Number Redial 86
Handling many calls at once 89
Using Hold 89
Retrieving a held call 89
Holding automatically 89
Listening on hold 90
Holding a call exclusively 90
Using Call Queuing 91
Transferring calls 93
Using the transfer feature 93

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Transferring a call 93
Transferring external calls 94
Canceling a transfer 95
Using Camp-on 96
Parking a call 98
Retrieving a parked call 98
Using Call Park 98
Using system-wide call appearance (SWCA) 100
Incoming calls 101
Outgoing calls 103
No free call keys 103
Using Callback 104
Forwarding your calls 105
Forwarding your calls to another Norstar telephone 105
Canceling Call Forward 105
Using Call Forward at your telephone 105
Overriding Call Forward 106
Changing the automatic Call Forward settings for a telephone
106
Changing Forward no answer 106
Changing the delay before a call is forwarded 107
Forward on busy 107
DND on Busy 108
Call Forward and Voice Mail 109
Line Redirection 109
Turning on Line Redirection 110
Canceling Line Redirection 111
Allowing a telephone to redirect calls 111
Turning the redirect ring for a telephone on or off 112
How Line Redirection is different from Call Forward 114
Using Line Redirection 114
Centralized voice mail and auto attendant 115
Using a centralized voice mail system 115
Communicating in the office 117
Paging 117
Making a page announcement 117
Activating and deactivating the ability to page 118
Creating page zones 118

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Using Page with external paging equipment 120
Sending messages 120
Sending a message 120
Canceling a message you have sent 121
Viewing your messages 122
Replying to a message 122
Replying to a message using an analog telephone connected to
an ASM 123
Removing items from your message list 124
Removing items from your message list using an analog
telephone connected to an ASM 124
Viewing messages you have sent 125
Using Voice Call 126
Muting Voice Call tones 127
Answering a Voice Call with Handsfree 127
Blocking Voice Calls using Voice Call Deny 127
Tracking your incoming calls 129
Using Call Log 129
Call Log options 130
Logging a call manually 130
Enabling and disabling autobumping 131
Viewing your Call Log 131
Viewing a Call Log item 131
Erasing log items 132
Making a call using Call Log 132
Creating a password to your Call Log 133
Changing your Call Log password 133
Deleting an assigned password 134
Programming a telephone to log calls automatically 134
Using external Voice mail 136
Customizing your telephone 137
Finding out what a button does using Button Inquiry 137
Changing the set display contrast 138
Changing the language on the display 138
Programming a feature code onto a memory button 139
Programming feature buttons 139
Erasing a feature button 139
Labeling your set 141

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Applying button labelling 141
Business Series Terminals 141
Norstar button caps 142
Default button assignments 142
T7316 Business Series Terminal button defaults 143
M7310 telephone button defaults 145
M7324 telephone button defaults 147
M7208 and T7208 button defaults 148
M7100 and T7100 button defaults 149
Rules of default button assignment 149
Moving line buttons 151
Changing the type of ring 152
Adjusting the Ring volume 152
Hiding the message or calls indication 152
Restoring the messages and calls indication 153
User Preferences 155
Using User Preferences 155
Changing button programming 156
Changing User Speed Dial 157
Changing Call Log options 158
Changing how calls are dialed 158
Changing the language used on the display 159
Making the display lighter or darker 159
Changing the ring type 159
Changing the voice path 159
Programming Hunt Groups 161
Adding or removing members from a group 163
Moving members of a group 164
Assigning or unassigning lines to a group 165
Assigning a distinctive ring pattern to a Hunt Group 166
Setting the distribution mode 167
Setting the hunt delay 168
Programming busy line setting 169
Programming the queue time-out 170
Programming the overflow set 171
Setting the name 172
Using the Hospitality features 175

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Hospitality passwords 175
Room/desk information 177
Programming room information 177
Using the room/set programming 180
Programming the alarm feature 182
Using the Administration set to control alarms 183
Using the alarm 184
Canceling an alarm 185
Turning off an alarm 185
Telephone features 187
Installing Business Series Terminals 187
Installing Norstar telephones 189
Naming a telephone or a line 191
Moving telephones 191
Stopping calls from ringing at your telephone:
Do Not Disturb (DND) 192
Stopping calls 192
Refusing to answer a call 192
Canceling Do Not Disturb 192
Using Do Not Disturb 192
Using Background Music 193
Turning Background Music off 193
ISDN PRI and BRI 195
ISDN PRI 195
ISDN PRI features 196
Network Name Display for PRI 196
Name and number blocking for PRI 197
Emergency 911 Dialing 197
Two-way DID 197
Call by Call service selection for PRI 198
Dialing Plan and PRI 199
ISDN BRI 199
Line access from an ISDN terminal 200
ISDN BRI features 201
Network Name Display for BRI 201
Name and number blocking for BRI 202
Service provider features 202
Call Forward 202

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Canceling Call Forward 203
Calling the number your calls are forwarded to 203
Automatic Call Back 203
Automatic Recall 203
MCID 204
Network Call Diversion 204
ISDN BRI terminals 205
ISDN applications for BRI and PRI 205
Videoconferencing and video telephony 205
Desktop conferencing 205
File transfer 205
Telecommuting 206
Group 4 fax 206
Remote LAN access 206
Leased line backup 206
LAN to LAN bridging 206
Internet and database access 206
Using System features 207
Using alternate or scheduled services 207
Preventing certain calls from being made 207
Making additional telephones ring 207
Changing the lines used by outgoing calls 208
Turning Services on and off 208
An example of how to turn on a Service manually 209
Turning Services on and off using feature codes 210
Viewing the active Services on a two-line display 211
Viewing the active Services on a one-line display 212
Using passwords 214
Using a Basic password 214
Registration password 215
Changing passwords 215
Clearing a Call Log password 216
Hospitality password 217
Using special telephones 218
Direct-dial 218
Changing the direct-dial telephone assignments 218
Hotline 219
Bypassing a Hotline 219
Making a telephone a hotline telephone 220
Control telephone 221