Nortel Modular ICS 4.0 User manual

Norstar,MeridianandCompanionaretrademarksof
Northern Telecom
© Northern Telecom 1998
Modular ICS 4.0
System
Coordinator
Guide
1-800-4 NORTEL
www.nortel.com/norstar
P0881591 Issue 01
Printed in Canada
p0881591.book Page 1 Wednesday, August 19, 1998 6:43 PM

p0881591.book Page 2 Wednesday, August 19, 1998 6:43 PM

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Table of Contents
Getting started with Norstar 1
Using this guide 1
Understanding programming 2
Before you start 3
What you’ll need to do programming 3
Using Buttons 4
Using the buttons under the display 5
The programming overlay 6
A map for working in programming 7
Starting and ending a session 11
Ending a session 11
Frequently used programming operations 13
Changing the time and date on the display 13
Programming Automatic Time and Date 16
Adding or changing a system speed dial 17
Changing the name of a telephone 20
Changing the name of a line 22
Making changes to Call Forward No Answer 23
Making changes to Call Forward on Busy 25
Making Changes to Do Not Disturb on Busy 26
What would you like to do next? 28
Answering calls 29
Answering incoming calls with Hunt Groups 29
Answering an incoming call 29
Line buttons 30
What line indicators mean 30
Rings you may hear 30
Answering calls at a prime telephone 31
Using a central answering position (CAP) module 31
Customizing your CAP module 32
Monitoring telephones with the CAP module 33
Release button 33
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ii / Table of Contents
Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
Hearing aid compatibility 33
Viewing information about a call on the display 34
Using Call Information for a particular call 34
Displaying Call Information before or after answering 35
Displaying Call Information for a call on hold 35
Making Call Display information appear automatically at a
telephone 36
Changing which information is shown first about a call 36
Picking up a call ringing at another telephone 37
Answering any ringing telephone using Directed Pickup 37
Answering any ringing telephone using Group Pickup 38
Changing a telephone’s pickup group 38
Trunk Answer 39
Answering a call using Trunk Answer 40
Answer buttons 40
Creating a Conference Call 41
Disconnecting one party 42
Independently holding two calls 43
Putting a conference on hold 43
Splitting a conference 43
Removing yourself from a conference 44
Listening to a call as a group 45
Canceling Group Listening 45
Using Handsfree/Mute 45
Answering calls without lifting the receiver 45
Making calls without lifting the receiver 46
Muting Handsfree 46
Changing a regular call to handsfree 46
Changing a handsfree to a regular call 46
Using Handsfree 47
Changing Handsfree for a telephone 47
Handsfree Answerback 49
Turning Privacy on or off for a call 49
Creating a conference by releasing privacy 50
Making a call private 50
Checking call length using Call Duration Timer 50
Disconnecting by accident 51
Time 51
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Table of Contents / iii
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Making calls 53
Choosing a line using a line button 55
Line pools 55
Using a line pool to make a call 56
Programming a memory button with a line pool feature code
56
Making calls from an ISDN terminal 57
Changing how you dial your calls 57
Using Standard dial 57
Using Automatic dial 58
Using Pre-dial 58
When the internal number you have called is busy 58
Priority Call 58
Making a priority call 59
Giving a telephone the ability to make priority calls 59
Using Ring Again 60
Turning on Ring Again 61
Canceling Ring Again 61
Time savers for making calls 63
Storing a number on a memory button for Autodial 63
Adding an autodial button 63
Choosing a line for Autodial 63
Using intercom as the line for Autodial 64
Using Last Number Redial 65
Preventing a telephone from using Last Number Redial 66
Using Speed Dial 67
Making a speed dial call 67
Changing and adding System Speed Dials 67
Adding or changing User Speed Dial 68
Using Saved Number Redial 69
Saving a number 69
Dialing a saved number 70
Preventing a telephone from using Saved Number Redial 70
Handling many calls at once 73
Using Hold 73
Retrieving a held call 73
Holding automatically 73
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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
Listening on hold 73
Holding a call exclusively 74
Using Call Queuing 74
Transferring calls 75
Using the transfer feature 75
Transferring a call 75
Transferring external calls 76
Canceling a transfer 76
Using Camp-on 78
Parking a call 79
Retrieving a parked call 80
Using Call Park 80
Using Callback 82
Forwarding your calls 83
Forwarding your calls to another Norstar telephone 83
Canceling Call Forward 83
Using Call Forward at your telephone 83
Overriding Call Forward 84
Changing the automatic Call Forward settings for a telephone
84
Changing Forward no answer 84
Changing the delay before a call is forwarded 85
Forward on busy 85
DND on Busy 86
Call Forward and Voice Mail 87
Line Redirection 87
Turning on Line Redirection 88
Canceling Line Redirection 89
Allowing a telephone to redirect calls 89
Turning the redirect ring for a telephone on or off 90
How Line Redirection is different from Call Forward 92
Using Line Redirection 92
Communicating in the office 95
Paging 95
Making a page announcement 95
Activating and deactivating the ability to page 96
Creating page zones 96
Using Page with external paging equipment 98
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Table of Contents / v
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Sending messages 98
Sending a message 98
Canceling a message you have sent 100
Viewing your messages 100
Replying to a message 100
Replyingto amessage using ananalog telephoneconnected to
an ASM 101
Removing items from your message list 102
Removing items from your message list using an analog
telephone connected to an ASM 102
Viewing messages you have sent 103
Using Voice Call 104
Making a Voice Call 104
Muting Voice Call tones 105
Answering a Voice Call without touching your telephone 105
Preventing Voice Calls to your telephone using Voice Call Deny
105
Canceling Voice Call Deny 105
Tracking your incoming calls 107
Using Call Log 107
Call Log options 108
Logging a call manually 108
Deleting old log items 109
Viewing your Call Log 109
Viewing a Call Log item 110
Erasing log items 110
Making a call using Call Log 110
Creating a password to your Call Log 111
Changing your Call Log password 111
Deleting an assigned password 112
Programming a telephone to log calls automatically 112
Using Voice mail 114
Customizing your telephone 115
Finding out what a button does using Button Inquiry 115
Making the display darker or lighter using Contrast adjustment
115
Changing the language on the display 116
English 116
French 116
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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
Spanish 116
Programming a feature code onto a memory button 116
Programming feature buttons 117
Erasing a feature button 117
Applying button cap labels 118
Types of button caps 119
Identifying the telephones 119
Norstar default button assignments 120
Rules of default button assignment 120
M7310 telephone button defaults 121
M7324 telephone button defaults 122
M7100 telephone button defaults 123
M7208 telephone button defaults 123
Moving line buttons 124
Changing the type of ring 125
Adjusting the Ring volume 125
Hiding the message or calls indication 125
Restoring the messages and calls indication 126
User Preferences 127
Using User Preferences 127
Changing button programming 128
Changing User Speed Dial 130
Changing Call Log options 131
Changing how calls are dialed 131
Changing the language used on the display 131
Making the display lighter or darker 132
Changing the telephone’s ring 132
Programming Hunt Groups 135
Adding or removing members from a group 136
Moving members of a group 138
Assigning or unassigning lines to a group 138
Setting the distribution mode 139
Setting the hunt delay 141
Programming busy line setting 142
Programming the queue time-out 143
Programming the overflow set 144
Setting the name 145
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Table of Contents / vii
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Telephone features 147
Installing Norstar telephones 147
Naming a telephone or a line 149
Moving telephones 149
Stopping calls from ringing at your telephone using Do Not
Disturb (DND) 150
Stopping calls 150
Refusing to answer a call 150
Canceling Do Not Disturb 150
Using Do Not Disturb 150
Using Background Music 151
Turning Background Music off 151
ISDN PRI and BRI 153
ISDN PRI 153
ISDN PRI features 154
Network Name Display for PRI 154
Name and number blocking for PRI 155
Emergency 911 Dialing 155
2-way DID 155
Call by Call service selection for PRI 156
Dialing Plan and PRI 157
ISDN BRI 158
Line access from an ISDN terminal 159
ISDN BRI features 159
Network Name Display for BRI 159
Name and number blocking for BRI 160
Service provider features 160
Call Forward 160
Canceling Call Forward 161
Calling the number your calls are forwarded to 161
Automatic Call Back 161
Automatic Recall 161
ISDN BRI terminals 162
ISDN applications for BRI and PRI 162
Videoconferencing and video telephony 162
Desktop conferencing 162
File transfer 162
Telecommuting 162
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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
Group 4 fax 163
Remote LAN access 163
Leased line backup 163
LAN to LAN bridging 163
Internet and database access 163
Using System features 165
Using alternate or scheduled services 165
Preventing certain calls from being made 165
Making additional telephones ring 165
Changing the lines used by outgoing calls 165
Turning Services on and off 166
An example of how to turn on a Service manually 167
Turning Services on and off using feature codes 168
Viewing the active Services from a two-line display telephone
169
Viewing the active Services from a one-line display telephone
169
Using passwords 171
Using a Basic password 172
Registration password 173
Changing passwords 173
Clearing a Call Log password 174
Using special telephones 174
Direct-dial 174
Changing the direct-dial telephone assignments 175
Hotline 176
Bypassing a Hotline 176
Making a telephone a hotline telephone 177
Control telephone 178
Using Set lock 178
Changing Set Lock programming for a telephone 179
Using an auxiliary ringer 179
Turning the auxiliary ringer for a telephone on or off 179
Using Host System dialing signals 180
Link 180
Preventing a telephone from using Link 181
Pause 181
Long Tones 182
Programmed Release 183
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Table of Contents / ix
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Run/Stop 183
Wait for Dial Tone 184
Using pulse dialing for a call 184
Using your Norstar system from an external location 184
Controlling access to your Norstar system 185
Direct inward system access (DISA) 185
Class of Service (COS) 186
Maintaining security 186
Accessing Norstar remotely over the public network 186
Tones 187
Using Class of Service (COS) passwords 187
Changing your Class of Service 188
Programming Automatic Time and Date 189
General System features 191
Set profile 191
Line profile 191
Pulse or tone dialing 191
Disconnect supervision 192
Hunt Groups 192
Internal numbers 192
Line assignment 192
Target line 193
Line pools 194
Overflow call routing 194
M7100 telephone 194
Memory buttons 195
One-line display 195
Prime line 196
Private lines 196
Volume bar 196
Wall mounting 197
Troubleshooting 199
Using the alarm telephone 199
Reporting and recording alarm codes 199
Testing the telephone 199
Testing the telephone display 200
Testing the telephone buttons 200
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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
Testing the speaker in the telephone handset 201
Testing the telephone headset 201
Testing the telephone speaker 201
Testing the power supply to a telephone 202
Common feature displays 203
Index 209
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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
/ 1
Getting started with Norstar
Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones
ormakingchangesto the system is called the system coordinator.
This guide is designed to give the system coordinator all the
information he or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions on changing
the time and date, deciding how many rings it takes before a call
is forwarded and other day-to-day programming. Once you
understand these basic steps, you can move on to the many other
features described in the second section of the guide, and refer to
the first section only from time to time.
You can look at the contents page for an overview of the features
that are available, or check the index for specific features or
messages displayed on your telephone.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public
emergency response system by dialing the digits “9-1-1”.
Emergency 911 Dialing
State and local requirements for support of Emergency
911 Dialing service by Customer Premises Equipment
vary. Consult your local telecommunications service
provider regarding compliance with applicable laws and
regulations.
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2 / Getting started with Norstar
Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in the
Norstar Programming Record
.
You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.
There are four ways to customize and maintain your Norstar
system:
• Initial programming is done for you by your installer or
customer service representative. It deals mostly with how
the system interacts with lines, telephones, and other
equipment.
• Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
system coordinator password.
• A basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.
• Personal programming is available to anyone through the
Feature button on their Norstar telephone. It allows
individuals to change how their telephone works to suit
themselves.
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Getting started with Norstar / 3
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Before you start
Before you begin programming, plan what changes you want to
make. Record the changes in the
Norstar Programming Record
so
that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
the
Norstar Programming Record
so that you have all the numbers
and codes handy once you start programming.
What you’ll need to do programming
Programming is done using a telephone that can show two lines
of information on its display. Examples of telephones with two-
line displays are shown on page 4.
You need a programming overlay to show which buttons to press
when you are doing programming. See “The programming
overlay” on page 6.
When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.
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4 / Getting started with Norstar
Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
Using Buttons
The two-line telephone you use for everyday calling is used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration.
The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the M7310.
M7324M7310
8877
9955
2233
11
44
44
66
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Getting started with Norstar / 5
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
The M7324 is different from the M7310 in two ways: it does not
have dual memory buttons (item 5) or a shift button (item 6).
Using the buttons under the display
The three display buttons are used both for telephone features
and programming, but what each button does depends on what
the display shows. Some display instructions that you may see
when making changes on the system are OK
, CHANGE or COPY . In
this guide, display button instructions are underlined.
Display buttons
Dial pad Used for dialing numbers when you are making
calls. It’s also used for entering numbers and
letters when you’re programming.
Display Shows instructions for everyday calling as well as
for programming.
Display buttons Have a variety of uses. The current use is shown
on the display above each button.
Memory buttons Dial a number or feature code stored on the
button.
Dual memory buttons Can store two numbers or feature codes (used
with the shift button).
Shift button Press the shift button before a dual memory
button to activate the second number or feature
code stored on a dual memory button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
1
2
3
4
5
6
7
8
9
display button
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6 / Getting started with Norstar
Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
The programming overlay
When you begin programming, a group of buttons on the
telephone become the buttons for moving through programming
headings and settings. The programming overlay is a paper
cutout (found at the back of this guide) that shows the directions
the four buttons take you when programming.
Placing the programming overlay
Heading
Back Next
Show
Norstar Programming Overlay
Heading
Back Next
Show
Norstar Programming Overlay
Shows you the
heading for the
current level
Moves you one
item back at the
current level
Shows you the
first setting
within
the level
Moves you one
item forward at
the current level
Heading
Back Next
Show
Norstar Programming Overlay
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Getting started with Norstar / 7
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Programming buttons are active or inactive at different stages of
programming. A button is active (meaning you can use that
option), when the indicator next to it is lit (
ª or º ).
A map for working in programming
The programming maps on the following two pages show the
headings you’ll see when you move through the display menu
afterpressing
ƒ••Ç؈ÏÈÌ andentering
the password (the default password is
ÅΘȈ or
¤‹fl›fl ). The maps show you the choices under each
menu heading.
Another level of access is provided for special programming
instances (the default password is
‡¤‡fi°‡ or
SCPLUS).
A Basic password can be used with a limited number of feature
codes, including
••ÊȘ‰ and the codes for turning
call services on and off. For more information, see “Using
passwords” on page 171.
Terminals and sets - Customize the many features
used by telephones. You can change where a call is
forwarded, give a telephone a name, or allow certain
featuresto be usedat atelephone. Youcan change the
button programming on any telephone on the system.
Lines - Program names for each line.
Services - Turn services on or off. These are Ringing
service, (often called night service) that allows
additional telephones to ring, Restriction service that
blocks certain kinds of calls and Routing Service that
decides what lines a call uses.
Terminals&Sets
Lines
Services
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8 / Getting started with Norstar
Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
System speed dial - Program up to 70 different
telephone numbers so that people in your office can
dial them with a two-digit code.
Passwords - Change the password you use for
programming, or erase a Call log password. On an XC
system, you can also change the password for
Companion portable telephone registration.
Time and date - Change the time, date, or both.
System programming - On an XC system, you can
enable or disable registration for Companion portable
telephones.
Sys speed dial
Passwords
Time&Date
System prgrming
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