NCR PX10 User manual

User Guide
NCRPX10/PX15 POS (7746)
BCC5-0000-5287
Issue G

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR POS is a trademark of NCR Corporation in the
United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
Email: [e-mail]
Copyright © 2018–2020
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCRPX10/PX15 POS (7746) conforms to all applicable legal requirements. To view
the compliance statements see HSR POS Safety and Regulatory Statements (BCC5-0000-
5069) and RealPOS Terminals Safety and Regulatory Information (B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.

ii
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.

iii
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process, send an email to [e-mail] with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product in its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCR PX10/PX15 POS (7746) Site Preparation Guide (BCC-0000-5288) and
the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.

iv
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

v
Table of Contents
Chapter 1: Product Overview
Features 2
Mounting Configurations 4
With 7746 Stand 4
With 7746 Stand with Battery 4
With XL7 Customer Display 5
With 2x20 Customer Display 5
I/O Expansion 6
I/OExpansion Box (7746-F122) 6
I/OExpansion Integrated Stand (7746-F123) 7
Scanner 7
Programming the Scanner 7
Specifications 8
Operator Controls 10
Power Button 10
Recovery Tool Button 11
Label Locations 12
Chapter 2: Hardware Installation
Installation Restrictions 13
Installation Notes 14
Ergonomic Workplace 15
Installing the Terminal 16
Connecting AC Power 16
Connecting to a Network 18
Starting Up the Terminal 19
Installing the Cash Drawer 20
Second Cash Drawer Cable Connection 20

vi
Terminal I/O 21
Power In 22
LAN 22
LANCable 22
USB Type C Port 24
USB 3.0 Ports 25
RJ45 Serial Port 26
RJ45 Adapter Cables 26
RJ12 Cash Drawer Port 30
Cash Drawer Cables 30
SIMCard Reader 31
Chapter 3: Disk Image Backup and Recovery Tool
Introduction 33
Running the Recovery Tool 34
Starting the Recovery Tool 34
Main Screen 35
Check and Repair Disk 35
Save or Load Image 35
Change Settings 35
Shutdown or Reboot 35
System Information 35
Save or Load Image 36
Saving an Image 37
Loading An Image 40
Change Settings 45
Change Network Settings 46
Change Password 47
Replace Recovery Image 48
Change Language 49
Creating a Disk Image 50

vii
Chapter 4: BIOS Setup
Entering Setup 51
How to Select Menu Options 51
Restoring Factory Settings 51
Chapter 5: BIOS Updating Procedure
Introduction 53
Prerequisites 53
USB Memory Key update prerequisites 53
Windows Flash Executable update prerequisites 53
SPI/BIOS Updating Procedures 54
Using the bootable USB Memory key 54
Using the Window Flash executable 54
Using the Unattended Windows Flash method 55
Chapter 6: Terminal Imaging
Initial Terminal Imaging 57
Imaging Procedure 57
Chapter 7: Cleaning
Cleaning the Touchscreen 59
Cleaning the Cabinet 60

viii
Revision Record
Issue Date Remarks
AJune 2018 First Issue
BSept 2018 Updated BIOSDefault Values section
CMay 2019 Updated BIOSSetup and BIOSUpdating Procedure chapters
Release 1.1 and 2.0
DAug 2019 Added F457
EMar 2020 Added Cleaning chapter
FOct 2020 Release 2.1
GNov 2020 Added “Programming the Scanner” section

Chapter 1: Product Overview
The NCR 7746 terminal, with the option of a 10.1” or a 15.6” Wide Full HD touchscreen,
is a compact, tablet-like terminal that is purpose-built with full feature options and
lifecycle support.
The all-in-one terminal utilizes a next generation Intel® Celeron™ Processor N3350
(Dual core, up to 2.4 GHz). The highly efficient processor offers great performance, but
with lower power consumption for a more reliable design.
Every business is different, which is why the NCR 7746 terminal is purpose-built to be
one of the most versatile form factors on the market. Optional features include
magnetic stripe reader, scanner, Wi-Fi capability, customer–facing display, and battery
backup.

1-2 Product Overview
Features
Feature Description
Operator Display • 10.1" Wide Full HDLCDwith Projective Capacitive (PCap)Touch
• 15.6" LCD, PCAP Touch
Processor Intel CPU – Dual-core (N3350 2.4Ghz)
Operating
Systems
• Windows 10 IoT 64bit
• Android (6.0)
Memory • 4GB RAM (Standard)
• 8GB RAM (Option)
Storage • 32GBSSD (for Android only)
• 64GBSSD (minimum for Windows 10 64bit)
• 128GBSSD
• 240GB SSD
SerialPort (1) RJ45 Serial
USBPorts • (1) USB Type C
• (2) USB Type A
Ethernet 10/100/1000 Ethernet Cable
Cash Drawer
Port
12 V or 24 V Dual Cash Drawer Support
Note: A Y Cable is required when connecting to any 12 V cash drawer or to dual
cash drawers.
Secure Chip
Reader
Sim card reader
Options • MSR
• 2D Scanner (front-mount or rear-mount)
• WiFi (802.11 a/b/g/n/ac)
• Biometrics
• MSR+Biometrics
• 2-in-1 Sign-In
Customer
Display
• 7" Customer Display
• 2x20 Display, Integrated, External RJ45 Cable
• Double Byte Display, Integrated, External Cable

Product Overview 1-3
Feature Description
Expansion
Option
Optional I/OExpansion Box OR Integrated I/OExpansion with the following ports:
• (1) 24V PUSB
• (2) 12VPUSB
• (1) RJ45
• Power In
Stand Options • 7746 Stand
• 7746 Stand with Battery
Power Supply 12VDC, 40W, DOE VI, Barrel Connector
Power Cords • USAPower Cord
• EUPower Cord
• UKPower Cord
• Australia Power Cord
• China Power Cord
• India Power Cord
• Swiss Power Cord

1-4 Product Overview
Mounting Configurations
With 7746 Stand
With 7746 Stand with Battery

Product Overview 1-5
With XL7 Customer Display
With 2x20 Customer Display

1-6 Product Overview
I/O Expansion
The NCRPX10/PX15 POS (7746) offers an optional I/O Expansion for added
connectivity. When using the I/O Expansion option, a 150 watt power supply is
required. The I/O Expansion provides direct power to the PX10/PX15 terminal.
There are two I/OExpansion options:
•I/OExpansion Box (7746-F122) below
•I/OExpansion Integrated Stand (7746-F123) on the facing page
I/OExpansion Box (7746-F122)
The I/O Expansion is external to the terminal and can be placed under the counter for a
clean countertop.
Connectors

Product Overview 1-7
I/OExpansion Integrated Stand (7746-F123)
The NCRPX10/PX15 POS (7746) Terminal can be secured on top of the Integrated
I/OBase for an integrated countertop option.
Connectors
Scanner
Programming the Scanner
To program the scanner to work on a Retail or Hospitality (Aloha)POS, refer to the
following sections in the Imager Setup Sheets document (BCC5-0000-5470):
http://onlinehelp.ncr.com/Retail/Scanners/ImagerSetup/HTML/FrontMatter-HTML/Home.htm
•Retail
• Honeywell N3680 Retail Quick Imager Setup
•Hospitality (Aloha)
• Honeywell N3680 Aloha Programming Sheet

1-8 Product Overview
Specifications
Feature Specification
CPU Intel® Dual-core N3350 processor (up to 2.4Ghz)
Volatile Memory 4GB or 8GB LPDDR4
Networking Auto-selecting 10/100/1000 Base-T Ethernet using TCP/IP
Primary Display • 10.1" Display
• 10.1" color TFT
• 1920x1200 Full HD resolution
• 8-bit color
• 340 nit
• 30K hours
• 15.6" Display
• 15.6" color TFT/LCD
• 1920x1080 Full HD resolution
• 8-bit color
• 300 nit
• 30K hours
Touch Screen Projected Capacitive
Storage 32GB, 64GB, 128GB, or 240GBSSD options (higher capacity may
available upon request)
Enclosure • PC/ABS blend flame retardant resin
• High conductivity ADC1 cast aluminum
Dimensions (L x W x H)
(Countertop envelope through
tilt angle)
Max countertop envelope/footprint with display facing up:
• 10.1” Display
Without MSR/Sidecar
265 mm x 160 mm x 247 mm (10.4 in. x 6.3 in. x 9.7 in.)
With MSR/Sidecar
272 mm x 160 mm x 247 mm (10.7 in. x 6.3 in. x 9.7 in.)
• 15.6” Display
Without MSR/Sidecar
379 mm x 160 mm x 275 mm (14.9 in. x 6.3 in. x 10.8 in.)
With MSR/Sidecar
386 mm x 160 mm x 275 mm (15.2 in. x 6.3 in. x 10.8 in.)
Base Dimension (L x W) 160 mm x 189 mm (6.3 in. x 7.4 in.)

Product Overview 1-9
Feature Specification
Tilt Angle 20° to 75° from vertical, as measured tilting down from vertical
top
Terminal Weight • 1.8 kg (3.9 lbs) for 10.1" version with MSR.
• 2.4 kg (5.4 lbs) for 15.6” version with Biometrics.
Varies by configuration. See Site Preparation Guide for details.
Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Must be in original pack material in humidity and temperature
controlled environment.
Humidity 10% to 90%, non-condensing
Environmental Compliance RoHS, WEEE
EMI Certifications FCC Class A, CE, C-Tick
Safety Certifications TUV, CB Scheme

1-10 Product Overview
Operator Controls
The NCRPX10/PX15 POS (7746) has the following operator control buttons:
•Power Button below
•Recovery Tool Button on the facing page
Power Button
The Power Button is located on the Front Base. This switch is a momentary contact,
push-on-push-off switch.