Novatel Ovation U727 User manual

Getting started guide
3G Novatel Wireless
U727 USB modem

Please note that using your Mobile Internet Stick to transmit data on
a pay per use basis will result in per megabyte data usage charges at
the Bell Mobility rates current at the time of usage. THESE FEES CAN
BE HIGH.
We encourage you to minimize these changes by subscribing to a data
plan that includes sufficient data usage for your individual needs. Data
plans are available at a variety of included usage levels. Usage over
that which is included in your individual plan, is also charged at the per
megabyte rate identified in your plan.
Finally please note data roaming rates may apply if you are
transmitting data through your Mobile Internet Stick on one of Bell
Mobility’s roaming partners’ network. THESE FEES VARY WIDELY. PLEASE
ENSURE YOU ARE FAMILIAR WITH THESE RATES WHEN PLANNING TO
TRANSMIT DATA ON A BELL ROAMING PARTNER NETWORK.
Visit bell.ca/coverage for more information.
Visit: bell.ca/datapricing or call 1 866 235-5249
(1 866 BELL-BIZ) for more information.
Important information about data usage charges

Thank you for purchasing the 3G Novatel Wireless U727 USB modem
from Bell. This two-in-one Mobile Internet Stick with memory storage
(microSD card sold separately) will enable you to connect to the
Internet using the 3G network and have access to storage space at
your fingertips.
This guide provides an overview of your new device and details on
how to configure your computer for use with this Mobile Internet Stick.
• Gettingstarted
• InstallingtheMobileConnectBasicsoftware
• ActivatingyourMobileInternetStick
• UsingyourMobileInternetStick
• Hardwareoverview
• Troubleshooting
Welcome

Getting started
Before activating your Mobile Internet Stick, ensure you have the
following:
• ABellwirelessaccountwithadatarateplan(Ifyoudon’thavean
account or a data rate plan, go to your nearest Bell store, Bell wireless
dealer or speak with a Bell account representative to get set up.)
• YourMobileDirectoryNumber(MDN)/
phone number
• YourMobileStationID(MSID)
• YourUnlockKey
• YourElectronicSerialNumber(ESN),
located on the device bar code label
SYSTEM REQUIREMENTS To install and operate the Mobile Internet Stick, ensure
your computer has the following system resources:
Operating system
USB ports
Communication ports
I/O Resources
Memory
Disk space
Disk drives
Microsoft® Windows XP or Windows Vista™
1 type A USB port
2 free COM ports
1 IRQ, 4,096 bytes of I/O space
128 MB
20 MB
CD-ROM drive

Installing the Mobile Connect Basic software
Mobile Connect Basic from Bell is a software application that allows
you to manage your wireless connections over the 3G network. This
software is preloaded onto the Mobile Internet Stick and can be
installed on your computer; no CD required.
Under the Start Menu, select Control Panel. A new window will open
up; select User Accounts & Family Safety, then select User Accounts
and then Turn User Account Control on or off. Lastly, deselect Use User
Account Control (UAC) to help protect your computer, and click OK.
You may need to restart your computer.
1. Insert the Mobile Internet Stick into an available USB port on your
computer. You will be prompted to install Mobile Connect Basic.

2. Follow the Mobile Connect Basic InstallShield® Wizard. It will guide
you through the process of installing the Mobile Connect Basic
application. Use the Next and Back buttons to navigate through the
installation. To continue with the installation, you must click Agree to
accept the terms of the License Agreement.
3. Select Restart or Finish to complete the installation. Once the
installation procedure is complete, you may be required to restart your
computer. If a restart is not required, Mobile Connect Basic will launch
automatically. If your computer restarts, launch the Mobile Connect
Basic application by clicking on the Mobile Connect Basic desktop icon.
Select Install/Run Mobile Connect Basic. If this prompt does not appear, you
can manually install the software by selecting Start > Run > d:\setup.exe.
Note: The drive letter assigned to the USB modem by the computer’s
operating system may be different (e:\, f:\, g:\, etc.).

4. When Mobile Connect Basic runs, it will check if your Mobile Internet
Stick has been activated. The modem must be activated to operate
on the Bell Mobility network. Mobile Connect Basic will begin the
automatic activation process.
Activating your Mobile Internet Stick
The automatic activation process will make a connection to the Bell
Mobility network. Should the process fail, Mobile Connect Basic will
prompt you to retry the activation or to try manual activation.
For manual activation, you will need the following information:
• YourMobileDirectoryNumber(MDN)/phonenumber
• YourMobileStationID(MSID)
• YourUnlockKey

This information can be provided by your nearest Bell store, Bell
wireless dealer or account representative. Enter this information when
prompted by Mobile Connect Basic.
The Activation Wizard will prompt you to enter your Unlock Key. Type
the six-digit number into the field provided and click Next.
The Activation Wizard will also prompt you to enter your Mobile
Directory Number (MDN) and Mobile Station ID (MSID). Enter these two
numbers into the fields provided.

5. After successful first-time activation, Mobile Connect Basic is now
ready to use. The main screen will appear.

To disconnect, click the Disconnect button.
The Mobile Connect Basic main program window indicates the status
of the Mobile Internet Stick and enables you to establish a network
connection. Some of the key indicators and buttons include:
To connect to the Internet, click the Connect button on the Mobile
Connect Basic main program window.
Using your Mobile Internet Stick
Note: To disable roaming and only connect to the Bell Mobility network,
select Home Only in the Roaming Selection entry in the Tools Menu.
A. Connect/Disconnect
B. Signal strength
C. Status display
D. Usage counters
E. Minimize button
F. Tools menu
G. Roaming indicator
Connect or disconnect from the Bell Mobility wireless network
Graphically illustrated Bell Mobility wireless network
signal status
Indicates the availability of the network and status of
current network connection
An overview of the data you have transmitted and received,
plus a total sum for your reference
Minimize Mobile Connect Basic to the Windows® System Tray
Select various configuration options, set preferences or
reactivate your modem
Notification that your network connection is with a Bell
partner network (roaming rates will apply)

Now that the Mobile Connect Basic software is installed on your computer,
your Mobile Internet Stick can be inserted or removed at any time.
As an external device, the Mobile Internet Stick is vulnerable to damage
during transport. It is recommended that you remove and securely store
the device when transporting your computer.
To insert your Mobile Internet Stick:
1. Remove the protective cap from the device.
2. Insert the Mobile Internet Stick into the USB port. Do not forcibly insert
the device, as this may damage both the device and the USB port.
3. Fully extend the antenna for optimal performance.
4. The computer will beep.
5. Start Mobile Connect Basic from the desktop or from the AutoPlay prompt.
6. The Mobile Internet Stick powers on when inserted.
To remove your Mobile Internet Stick:
1. Disconnect and quit Mobile Connect Basic.
2. Carefully remove the Mobile Internet Stick from the USB port.
3. The computer will beep.
Using your Mobile Internet Stick on another computer:
The Mobile Internet Stick can be used on multiple computers. Simply insert
it and install the Mobile Connect Basic software on each new computer you
wish to use. Please note that data network usage is tied to the device itself
and that usage between computers is cumulative and will be billed together.
Inserting and removing the Mobile Internet Stick
from your computer

Hardware overview
1.
2. 3.
4.
5.
6.
Your Mobile Internet Stick
1. Protective cap
2. LED indicator
3. Flip-up antenna
4. External antenna connector
5. microSD slot
6. USB connector
Your new Mobile Internet Stick must be handled with care to ensure
reliable operation. The following handling guidelines are recommended:
• Donotapplyadhesivelabelstothedevice;theymaycausethedevice
to overheat and may alter the performance of the antenna.
• TheUSBconnectorshouldplugeasilyintoyourcomputer’sTypeA
USB port forcing the device into a port may damage the connector.
• Protectthedevicefromliquids,dustandexcessiveheat.
• Storethedeviceinasafeplacewiththeprotectivecaponwhen
not in use.
Antenna
Your Mobile Internet Stick contains a flip-up antenna that helps maximize
the RF signal; this is an integral part of the modem. Flip up the antenna
by gently gripping the top right side of the external cover with your
forefinger.

Inserting and removing a microSD card
The Mobile Internet Stick is equipped with removable, hot-swappable
memory storage. This feature gives you the convenience of wireless Internet
connectivity and the ability to store data simultaneously to an external
drive without the need for another flash drive; it’s now all in one device.
A microSD card (sold separately) is required to take advantage of the
memory storage feature.
Inserting a microSD card:
1. Locate the microSD slot.
2. Align the microSD card with the port (as illustrated).
3. Carefully insert the microSD card until it clicks into place.
Removing a microSD card:
1. The included lanyard accessory features a removable safety clip that
also functions as a tool to eject the microSD card from the microSD slot.
2. Remove the clip. (You do not have to remove the lanyard from the
device to perform this task.)
3. Carefully insert the microSD retriever tool and release the microSD
card, which should then eject halfway.
4. Remove the card and store in a dry, safe place.

Saving files to microSD
The process of saving files to the microSD memory card on your device
is similar to saving files to any external flash drive on your computer.
Saving files from an application:
1. Insert the device into your computer’s USB port.
2. The computer will detect new hardware and the Unplug/Eject icon
will appear in the taskbar.
3. Go to File > Save As.
4. Click the down arrow within the Save in box to view the contents of
the pull-down menu.
5. Select the Mobile Internet Stick which appears as a drive letter
(e:\, f:\, g:\, etc.) [Mass Storage or Removable Storage].
6. Type a name for the file you are saving to the device and click Save.
Lanyard accessory:
The lanyard is a convenient accessory that enables you to wear your
Mobile Internet Stick around your neck while on the go.
IMPORTANT: DO NOT WEAR THE LANYARD AND DEVICE AROUND
ROTATING MACHINERY OR DURING SLEEP. AN EMERGENCY RELEASE
CLIP IS CONSTRUCTED INTO THE DESIGN; HOWEVER, IN AN EMERGENCY
YOU MAY ALSO CUT THROUGH THE MATERIAL.

Affixing the lanyard to the Mobile Internet Stick:
1. Locate the lanyard hook on the device.
2. Pinch the looped thread on the lanyard and insert into the lanyard hook hole.
3. Push the lanyard until the looped thread exits through the other side.
4. Insert the end of the lanyard through the loop and pull to tighten.
Notebook clip holder and cable accessory
An external USB cable and notebook monitor clip accessory are included,
enabling you to relieve the strain on your ports and use additional
USB devices with convenience. These accessories (not required for use
with the device) are ideal for using USB devices in hard-to-reach and
crowded spaces, a common situation with many notebooks. The USB
cable and notebook monitor clip must be used as a unit in order to
comply with FCC regulations.
Using the accessories:
1. Insert the device into the notebook monitor clip. (The USB connector
must be visible through the holder.)
2. Connect the USB cable into a USB port on your notebook.
3. Plug the wide end of the cable into the device.
4. The device is connected to and powered by the
computer as soon as the USB cable is properly plugged
into the appropriate USB port.
5. Attach the device and clip holder to the top of the
notebook.

Troubleshooting
Below is a list of common error messages and possible solutions
regarding the use of your Mobile Internet Stick.
Intermittent connectivity
and/or low throughput
•Opentheantennatotheuprightpositionorreorient
or relocate the entire computer to a different area.
Bell core network or Bell
high speed network does
not show in the status
display
and/or
The LED indicator on the
Mobile Internet Stick
glows red
•Servicemaynotbeavailableinyourlocation.Relocate
the computer to a different area. Coverage maps are
available on bell.ca/coverage
•Thenetworkmaybeunavailableduetomaintenance.
Try the connection again at a later time.
•TheMobileInternetStickmaynotbeinsertedproperly.
Remove and reinsert the Mobile Internet Stick into the port.
•Yourcomputermaynothavethecorrecthardware
drivers for the USB port. Contact your system vendor
for assistance in installing the correct drivers.
When clicking Connect, the
message “Your connection
attempt to the network
failed” is displayed
•Servicemaynotbeavailableinyourlocation.Relocate
the computer to a different area. Coverage maps are
available on bell.ca/coverage
•Thenetworkmaybeunavailableduetomaintenance.
Try the connection again at a later time.
•TheMobileInternetStickmaynotbeactivatedorthe
phone number supplied may be incorrect. First, attempt
the activation process again, as described in the section
Activating your Mobile Internet Stick in this guide. If this
does not resolve the problem, contact Bell Client Care.
The LED indicator on the
Mobile Internet Stick is
not lit
•
The Mobile Internet Stick may not be inserted properly. Remove
and firmly reinsert the Mobile Internet Stick into the port.
•Yourcomputermaynothavethecorrecthardware
drivers for the USB port. Contact your system vendor
for assistance in installing the correct drivers.
The LED indicator on the
Mobile Internet Stick glows
amber
•RemoveandrmlyreinserttheMobileInternetStickintotheport.
•Shutdownandrestartthecomputer.
•Iftheaboveactionsdonotresolvethisproblem,
contact Bell Client Care.
Symptoms Solution

Included with your Mobile Internet Stick is a CD containing two
additional software programs plus a backup of the original Mobile
Connect Basic software:
• MobileConnectBasic
• MobileConnectRelease3.2Full
• MobileConnectforMacintosh
Mobile Connect Release 3.2:
Mobile Connect R3.2 is a powerful, full-featured connection manager
which not only supports the U727 modem, but also adds additional
features, including:
• SMSsendandreceivecapabilities
• VPNutilitylaunching
• Networkprolemanagementandautomatictransitions
• Wi-Fisupport
Mobile Connect R3.2 replaces the Mobile Connect Basic software,
which must first be uninstalled. To install Mobile Connect R3.2, insert
the CD and, when prompted, click Open folder to view files using
Windows Explorer. Open the MobileConnectFull folder, double click on
the setup.exe file, and follow the onscreen instructions. A full manual
can be found in the manual installed during installation.
CD contents
Intermittent connectivity
and/or low throughput
•Opentheantennatotheuprightpositionorreorient
or relocate the entire computer to a different area.
Bell core network or Bell
high speed network does
not show in the status
display
and/or
The LED indicator on the
Mobile Internet Stick
glows red
•Servicemaynotbeavailableinyourlocation.Relocate
the computer to a different area. Coverage maps are
available on bell.ca/coverage
•Thenetworkmaybeunavailableduetomaintenance.
Try the connection again at a later time.
•TheMobileInternetStickmaynotbeinsertedproperly.
Remove and reinsert the Mobile Internet Stick into the port.
•Yourcomputermaynothavethecorrecthardware
drivers for the USB port. Contact your system vendor
for assistance in installing the correct drivers.
When clicking Connect, the
message “Your connection
attempt to the network
failed” is displayed
•Servicemaynotbeavailableinyourlocation.Relocate
the computer to a different area. Coverage maps are
available on bell.ca/coverage
•Thenetworkmaybeunavailableduetomaintenance.
Try the connection again at a later time.
•TheMobileInternetStickmaynotbeactivatedorthe
phone number supplied may be incorrect. First, attempt
the activation process again, as described in the section
Activating your Mobile Internet Stick in this guide. If this
does not resolve the problem, contact Bell Client Care.
The LED indicator on the
Mobile Internet Stick is
not lit
•
The Mobile Internet Stick may not be inserted properly. Remove
and firmly reinsert the Mobile Internet Stick into the port.
•Yourcomputermaynothavethecorrecthardware
drivers for the USB port. Contact your system vendor
for assistance in installing the correct drivers.
The LED indicator on the
Mobile Internet Stick glows
amber
•RemoveandrmlyreinserttheMobileInternetStickintotheport.
•Shutdownandrestartthecomputer.
•Iftheaboveactionsdonotresolvethisproblem,
contact Bell Client Care.

Speeds may vary with your technical configuration, Internet traffic, server, environmental conditions
or other factors. ©2009. Novatel Wireless, Inc. All rights reserved. Ovation, Novatel Wireless and
the Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Designed in the United States of
America. Microsoft, Windows and Windows Vista are registered trademarks of Microsoft Corporation
in the United States and/or other countries. InstallShield is a registered trademark or trademark of
Macrovision Corporation in the United States of America and/or other countries. All other brands and
product names are trademarks of their respective holders. System requirements for laptops: Microsoft
Windows XP, Vista or Mac operating system, 1 Type A USB port, 2 free COM ports; I/O resources: 1 IRQ,
4096 bytes of I/O space, CD-ROM drive, memory: 128 MB and disk space: 20 MB.
You may also contact Bell Wireless Data Support at:
1 877 DATA-123 (1 877 328-2123)
The Mobile Internet Stick can also be used with a Macintosh computer. To do
so, use the Mobile Connect for Macintosh application included on the supplied
CD to activate and manage your connections.
Mobile Connect for Macintosh:
Mobile Connect for Macintosh is a full-featured connection manager that
supports the Mobile Internet Stick. To install Mobile Connect, insert the CD and
open the disc on your Macintosh desktop Finder. Open the MobileConnectMac
folder and drag the Mobile Connect icon to a suitable location on your hard
drive. You can also drag the icon onto your Dock in order to launch Mobile
Connect quicker. When you first launch the program, Mobile Connect for
Macintosh will prompt you with instructions, asking you to select a device.
Choose the U727.
To activate the Mobile Internet Stick, select Activation Assistant from Mobile
Connect’s Tools menu. Ensure you have your Mobile Directory Number (MDN),
phone number and Unlock Key ready.
To connect to the Mobile Internet Stick, click Connect in Mobile Connect’s main
window.
Using a Macintosh with the Mobile Internet Stick