Novatel U547 Turbo Stick User manual

Getting started guide
Turbo Stick
Novatel Wireless U547

Thank you for purchasing a Turbo Stick from Bell. This Turbo Stick will
enable you to connect to the Internet. This guide provides an overview of
your new Turbo Stick and details on how to configure your computer for
use with this Turbo Stick.
Getting started ...................................................... 2
System requirements .................................................3
Inserting your Bell SIM card ...........................................5
Inserting a microSD card (sold separately) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preparing your computer for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing Mobile Connect for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Start-up .............................................................11
Using your Turbo Stick ...............................................12
Installing Mobile Connect for Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
How much data do I need? ........................................... 15
Hardware overview ................................................. 16
Inserting and removing your Turbo Stick from your computer . . . . . . . . . . . 18
Unblocking a SIM card ...............................................20
Troubleshooting ......................................................21
Welcome

Before installing your Turbo Stick, please ensure you have the following:
• A Bell wireless account with a Mobile Internet plan. (If you don’t
have an account or a Mobile Internet plan, speak with a Bell account
representative to get set up.)
• An active Bell SIM card.
• Your Mobile Directory Number (MDN),
or phone number __________________________________ .
Getting started
2

3
WINDOWS
Operating system
Microsoft® Windows XP (SP 2 – 3, 32-bit only),
Windows Vista™ (SP 1 – 2, 32/64-bit) and Windows 7
(32/64-bit) with 500MHz CPU
Card slot 1 USB port, version 2.0 (recommended) or 1.1
COM ports 4 free COM ports
I/O Resources 1 IRQ, 4096 bytes of I/O space
RAM Memory 256MB (XP), 1GB (Vista), or 1GB (7)
Disk space 100MB
To install and operate your Turbo Stick, ensure your computer has
the following system resources:
System Requirements

4
MACINTOSH
Operating system Macintosh OS 10.4 (Tiger), 10.5 (Leopard), and
10.6 (Snow Leopard) with 300 MHz Intel CPU
Card slot 1 USB port, version 2.0 (recommended) or 1.1
RAM Memory 256MB
Disk space 100MB
System Requirements (continued)

Your Turbo Stick requires an activated Bell SIM card to function. If the SIM
card was not inserted at the time of purchase, please insert it now, as
described below.
1. Remove the cover from the front of the device by inserting a
fingernail under the top narrow end of the cover and pulling
toward you.
2. Slide the SIM card holder toward the USB connector to
release the catch.
Inserting your Bell SIM card
5

3. Lift the SIM card holder up with a fingernail. Insert the SIM card so
the metal contacts on the the card face the metal contacts inside the
device. The cut corner on the card goes in last.
4. Push the inserted SIM card in the SIM card holder down and then
slide it forward until the SIM card holder catches. Be sure the card
is locked in place.
5. Replace the cover
Inserting your Bell SIM card (continued)
6

1. Remove the cover from the front of the device by inserting a fingernail
under the top narrow end of the cover and pulling toward you.
2. Slide the microSD card holder to the side to release the catch.
3. Lift the microSD card holder up with a fingernail and place the microSD
card in the holder. Be sure the metal contacts on the card face the
metal contacts inside the device. Also, be sure the shape of the card
matches the holder exactly.
4. Push the microSD card holder down and then slide it forward until the
holder catches. Be sure the card is locked in place.
5. Replace the cover.
Inserting a microSD card (sold separately)
7

Mobile Connect from Bell is a software application that allows you to
set up and manage your wireless connections over the Bell network.
Mobile Connect for Windows and Macintosh is pre-loaded onto your
Turbo Stick and can be installed directly from it to your computer
– no CD required.
Before inserting your Turbo Stick into the computer:
1. If you are already using Mobile Connect or have it installed on the
computer, you should uninstall the current version and restart before
inserting your new Turbo Stick.
2. Ensure that computer security software (antivirus and firewall programs)
are set to allow software installation.
3. Ensure that you have Administrator Rights and the login user name and
password before attempting to install – check your computer’s Help files
for details on this feature.
Preparing Your Computer for Installation
8

Installing Mobile Connect for Windows
Insert your Turbo Stick into an available USB port on your computer. Do
not forcibly insert your Turbo Stick as this may damage both the device
and the port. Your Turbo Stick powers on when inserted, and your
computer may beep.
Note: Your computer may display a security warning stating that Mobile
Connect is not a trusted application. You may safely dismiss this warning
and continue with the installation.
Installation should automatically begin. However, you may be prompted to
install Mobile Connect. Select Install/Run Mobile Connect.
If the auto install fails to start, remove your Turbo Stick and use an
alternate Internet connection to download and install the software from
our website at bell.ca/mobileconnect before inserting your Turbo Stick, or
you can manually install the software from your Turbo Stick by:
1. Selecting Start > Run > Browse...
2. Look in “My Computer” to find your Turbo Stick disk drive
3. Run the file “mobileconnect.exe”
Note: The drive letter assigned to your Turbo Stick by the computer’s
operating system will be the next available drive letter (e:\, f:\, g:\, etc.).
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Follow the InstallShield® Wizard, it will guide you
through the process of installing the Mobile
Connect application.
Use the “Next” and “Back” buttons to navigate
through the installation steps.
To continue the installation, you must read and
accept the terms of the License Agreement.
The installation process may take several
minutes to complete with no progress shown
on the progress bar – please be patient.
Select “Finish” to complete the installation.
Once the installation is complete, you may need to
restart your computer. If a restart is not required,
Mobile Connect will launch automatically. If your
computer restarts, launch Mobile Connect by
double-clicking on the Mobile Connect icon.
10

Start-up
With your Turbo Stick inserted, double-click on the Mobile Connect icon
from your desktop.
Mobile Connect will initialize, scan for your Turbo Stick, and the main
program window will appear with “Bell high-speed network is available.”
Click “Connect.”
For information on how to download the full Mobile Connect user manual
or software updates, visit bell.ca/mobileconnect.
11

12
Using your Turbo Stick
From the Mobile Connect main
program window, you can establish
a network connection and view
the connection status.
A. Connect/Disconnect button Connect or disconnect from the network.
B. Signal strength indicator Graphically illustrated network signal status.
C. Status display Indicates the availability of the network and status
of current network connection.
D. Usage counters An overview of the data you have transmitted
and received during an active data session.
E. Minimize and close buttons Minimize Mobile Connect to the System tray, or
close the program.
F. Roaming indicator Notification that your network connection is with a Bell
partner network (additional roaming charges will apply).
G. Menu Buttons Buttons to access the Tools menu, SMS Messaging
window, Wi-Fi Hotspot Finder, and Help menu.
H. Quick Buttons Customize buttons to launch support programs.
I. Connection Type Tabs Switch between Mobile and Wi-Fi connections, when Wi-Fi
connection management is enabled.
J. SMS Message Indicator Indicates if new SMS messages have been received.
SOME OF THE KEY INDICATORS AND BUTTONS INCLUDE:
To connect to the Internet, click the Connect button on the Mobile Connect main program window. To disconnect, click the Disconnect button. Check your SMS Messaging
Window often for updates and information from Bell. NOTE: Bell administrative SMS messages are free to receive. Additional charges may apply for other SMS
messages sent or received. Visit www.bell.ca/text for more information.

Installing Mobile Connect for Macintosh
Insert your Turbo Stick into an available USB port on your computer. Do not
forcibly insert the device as this may damage both the device and the port.
Your Turbo Stick automatically powers on when inserted. Your Turbo Stick will
appear as a CD-ROM drive on your desktop.
1. Double-click the CD-ROM icon, then find and drag the
“Mobile Connect.dmg” image to your desktop.
2. Double-click the “mobileconnect.dmg”
file and then double-click the “Install
Mobile Connect.mpkg” file to launch
the installation program.
3. Follow the step-by-step instructions to install the
software drivers for your Turbo Stick, you must
read and click “Agree” to accept the terms of the
License Agreement to continue the installation.
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4. You may need to enter your name and password, and restart your
computer, during the installation process.
5. Once the installation is complete, double-click the Mobile Connect icon to
start the program.
6. If your Turbo Stick was removed during installation, re-insert. Do not
forcibly insert the device as this may damage both the device and the
USB port. Mobile Connect will initialize, scan for your Turbo Stick, and be
ready to connect.
You may configure the settings using the Tools Menu, or click “Connect” to
connect to the Internet. When Mobile Connect runs, it will check if your Turbo
Stick and account have been activated on the Bell network. Your Turbo Stick
must be activated, and in an area with network coverage, to operate on the
Bell Mobility high-speed data network.
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* These examples are approximations only. Estimates are based on the following data-per-activity assumptions: 40KB/small attachment; 500KB/large
attachment; 100KB/web viewed; 1MB/digital photo; 2MB/min. of streaming video; 4MB/song. Actual data usage can vary and it is your responsibility
to track and monitor your own data usage.
How much data do I need?
The chart below shows the approximate data usage for typical data
transaction.
*
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LIGHT USER
(up to 500MB)
MEDIUM USER
(up to 1GB)
HEAVY USER
(up to 3GB)
VERY HEAVY USER
(up to 5GB)
12,800 emails with
small attachments
(40KB) OR
26,200 emails with
small attachments
(40KB) OR
78,600 emails with
small attachments
(40KB) OR
131,000 emails with
small attachments
(40KB) OR
1,000 emails with
large attachments
(500KB) OR
2,000 emails with
large attachments
(500KB) OR
6,200 emails with
large attachments
(500KB) OR
10,400 emails with
large attachments
(500KB) OR
5,100 web pages
viewed OR
10,400 web pages
viewed OR
30,400 web pages
viewed OR
52,400 web pages
viewed OR
500 picture
downloads OR
1,000 picture
downloads OR
3,000 picture
downloads OR
5,100 picture
downloads OR
4 hours streaming
video OR
8 hours streaming
video OR
25 hours streaming
video OR
42 hours streaming
video OR
125 song downloads 256 song downloads 768 song downloads 1,280 song downloads

LED – The LED provides connections status. Refer to “Troubleshooting” on
page 21 for a detailed list of the colours and their defined states.
SIM card slot – Refer to “Inserting your Bell SIM card” on page 5.
Hinged USB Connector – Folds back to protect the USB connector while
your Turbo Stick is not in use.
microSD card slot – The microSD card slot is located under the back cover
(Card sold separately, maximum 32GB).
Hardware overview
16
Hinged USB
Connector
LED
microSD card slot
SIM card slot

Your new Turbo Stick must be handled with care to ensure reliable
operation. The following handling guidelines are recommended:
• Do not apply adhesive labels to your Turbo Stick; this may cause your
Turbo Stick to overheat and may alter the performance of the antenna.
• Do not force the SIM card into the SIM card slot.
• The USB connector should plug easily into your computer’s Type A USB
port. Forcing your Turbo Stick into a port may damage the connector.
• Protect your Turbo Stick from liquids, dust and excessive heat.
• Store your Turbo Stick in a dry and clean environment when not in use.
• Do not apply force to the top or bottom of your Turbo Stick.
• Remove your Turbo Stick from the USB port before transporting
your laptop.
17
Hardware overview (Continued)

18
Now that the Mobile Connect software is installed on your computer, your
Turbo Stick can be inserted or removed at any time.
As an external device, your Turbo Stick is vulnerable to damage during
transport. It is recommended that you remove and securely store your
Turbo Stick when transporting your computer.
To insert your Turbo Stick:
1. Flip open the USB connector and insert your Turbo Stick into the USB
port. Do not forcibly insert your Turbo Stick; this may damage both your
Turbo Stick and the USB port.
2. Your computer may beep.
3. Start Mobile Connect from the desktop or from the AutoPlay prompt.
4. Your Turbo Stick powers on when inserted.
Inserting and removing your Turbo Stick from
your computer

To remove your Turbo Stick:
1. Disconnect from the network and Exit or Quit Mobile Connect
from the Tools menu.
2. Carefully remove your Turbo Stick from the USB port.
3. The computer may beep.
Using your Turbo Stick on another computer:
Your Turbo Stick can be used on multiple computers. Simply install the
Mobile Connect software on each new computer you wish to use. Please
note that data network usage is tied to your Turbo Stick itself and that
usage between computers is cumulative and will be billed together.
The usage shown in your Event History Manager (Tools>Diagnostics>Event
History Manager) is for the data solely used on that computer. For more
accurate total usage amounts when using multiple computers with your
Turbo Stick, please login to www.bell.ca/mybell to view your unbilled
data usage up to the previous 2 hours.
Inserting and removing your Turbo Stick from
your computer (continued)
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