Novatel OVATION U720 User manual

Sprint Mobile Broadband
USB Modem
by Novatel Wireless
Ovation™ U720
www.sprint.com
© 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.
Part No: 90024008 Rev. 1.0

Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband USB Modem Basics 1
1A. Introducing the Sprint Mobile Broadband USB Modem 3
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .4
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1B. Getting Started With Your Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The Sprint Mobile Broadband USB Modem Software . . . . . . . . . .8
Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: Installing the Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2A. Installing the Sprint Mobile Broadband USB Modem 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Sprint PCS Connection Manager Software . . . . . 16
Inserting and Removing the Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Activating Your Sprint Mobile Broadband USB Modem . . . . . . 23
2B. Sprint PCS Connection Manager Software . . . . . . . . . 27
The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 28
The Sprint PCS Connection Manager Software Window . . . . . 30
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 39
Sprint PCS Connection Manager Software Menu Options and
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reinstalling the Sprint Mobile Broadband USB Modem Driver 62
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 73
3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 81
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 87
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Section 5: Safety and Terms & Conditions . . . . . . . . . . 91
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

i
Welcome to Sprint
We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile
Broadband USB Modem offers more freedom than ever before. No
wires, no cables, just access to your data when you need it. The
power of the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband USB Modem and Sprint PCS
Connection ManagerSM software through simple, easy-to-follow
instructions.
Welcome and thank you for choosing Sprint.

ii
Introduction
This User Guide introduces you to Sprint PCS Service and all
the features of your new Sprint Mobile Broadband USB
Modem. The guide is divided into five sections:
⽧Section 1: Sprint Mobile Broadband USB Modem Basics
⽧Section 2: Installing the Sprint Mobile Broadband USB Modem
⽧Section 3: Sprint Power VisionSM
⽧Section 4: Technical Specifications and Regulatory Information
⽧Section 5: Safety and Terms & Conditions
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your USB modem and wireless network service. The Table of
Contents and Index will also help you quickly locate specific
information.
You'll get the most out of your new Sprint Mobile Broadband
USB modem if you read each section. However, if you'd like to
get right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you'll be ready to
use your USB modem in no time.
Note: You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.

Section 1
Sprint Mobile Broadband
USB Modem Basics

2

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3
Section 1A
Introducing the Sprint Mobile
Broadband USB Modem
In This Section
⽧Your Sprint Mobile Broadband USB Modem
⽧CDMA Networks
⽧Package Contents
⽧About This Guide
This section introduces the basic features and functions of your
Sprint Mobile Broadband USB Modem, the materials included with
your device, and an overview of the sections in this User Guide.

4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem
Your Sprint Mobile Broadband
USB Modem
Your Sprint Mobile Broadband USB Modem connects to a USB
port and functions as a wireless network EVDO device. This
device allows you to:
䢇Access your company network.
䢇Send and receive email.
䢇Access the Internet.
CDMA Networks
The Sprint Mobile Broadband USB Modem operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband USB Modem.
To use the Sprint Mobile Broadband USB Modem, you need an
account that gives you access to a CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband USB Modem
takes advantage of the high-speed CDMA 1xEV-DO network
and operates on the 1900 MHz band.
The Sprint Mobile Broadband USB Modem uses CDMA
1xEV-DO technology that is backwardly compatible with
1xRTT, enabling real-time high-speed wireless access to
email, the Internet, or your company network. The device
runs on most current Windows-compatible laptop or desktop
computers, and it provides data transmission of up to 2.4

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5
megabits per second (Mbps) (average speed of 300-800 kbps
before bandwidth optimization).
USB EVDO Modem
A USB modem (EVDO device) is a revolutionary new way to access
the Internet, while delivering the most advanced multimedia
streaming services and connectivity. Almost every laptop and
desktop has a USB port, so this provides you with the ability to
easily move your Sprint Mobile Broadband USB Modem from
platform to platform (laptop or desktop).
During Sprint PCS connections, the Sprint Mobile Broadband USB
Modem is a true USB EVDO modem, functioning just like the
modems familiar to most business computer users. It has an
advanced dual band diversity antenna system design that
incorporates an external flip antenna, maximizing data speed
performance, and allows for stronger network signal reception.
Once installed and configured for NDIS mode, the USB modem
connects instantly to the CDMA network with just a few mouse
clicks. To surf the Web, you simply connect the USB modem to a
USB port, click a few buttons, and launch your Internet browser. To
access your company network, you may need to launch an
extranet client after you connect to the CDMA network.
Tip: More information about CDMA networks is available on the
CDMA Development Group Web site, www.cdg.org.
Tip: To optimize your settings for faster speeds and data
conservation when accessing your company network,
work in “Offline”mode and synchronize periodically to
send and receive company email. Do not use the Preview
Pane, and save or drag and drop attachments to a
desktop folder before opening them (rather than
double-clicking them in the email). For more detailed
information, see the Microsoft white paper located at:
www.microsoft.com/office/outlook/evaluation/perform.doc.

6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem
Package Contents
Your Sprint Mobile Broadband USB Modem package contains
the following components:
䢇Sprint Mobile Broadband USB Modem by Novatel
Wireless OvationTM U720
䢇External USB Y-shaped Cable Accessory
䢇A Guide to Using Your Sprint Mobile Broadband
USB Modem
䢇Sprint PCS Connection ManagerSM CD
About This Guide
This User Guide is designed to provide you with all the
information you need to install and use your Sprint Mobile
Broadband USB Modem.
䢇Section 1 (which you are reading) gives you an overview of
the USB modem and its basic features.
䢇Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband USB
Modem and Sprint PCS Connection Manager Software.
䢇Section 3 introduces Sprint Power Vision Services.
䢇Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband USB
Modem, as well as regulatory notices concerning your
Sprint Mobile Broadband USB Modem.
䢇Section 5 provides important safety and liability
information and includes the Terms and Conditions of use
for the Sprint Mobile Broadband USB Modem.

Section 1B: Getting Started 7
Section 1B
Getting Started With Your Sprint Mobile
Broadband USB Modem
In This Section
⽧Getting Started
⽧The Sprint Mobile Broadband USB Modem Software
⽧Activating and Using Sprint PCS Service
⽧Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband USB Modem, including installing the Sprint
PCS Connection Manager Software and activating your account.

8 Section 1B: Getting Started
Getting Started
Before you can begin using your Sprint Mobile Broadband USB
Modem, you must first:
1. Install the Sprint PCS Connection Manager Software,
including the Sprint Mobile Broadband USB Modem
driver software.
2. Activate your Sprint PCS account (unless the USB
modem has been preactivated).
3. Configure the Sprint Mobile Broadband USB Modem to use
your account.
The Sprint Mobile Broadband
USB Modem Software
The Sprint Mobile Broadband USB Modem comes with the
following software:
䢇Sprint PCS Connection Manager Software allows you to
manage the device’s actions and monitor your
connections.
䢇The driver software establishes the interface between the
USB modem and your Windows® operating system.
䢇 With Novatel Wireless, Inc. Wireless Connections Network
Adapter (NDIS)
you can expand your high-speed broadband
wireless connection from the Internet to your corporate
email and network taking advantage of 1xEVDO speeds.
This customizable feature enables an always-on
connectivity experience like an Ethernet card.
䢇The Bytemobile Optimization Client allows you to enjoy
increased speeds and enhanced graphics to further

Section 1B: Getting Started 9
improve your experience with image and data optimization in
an easy-to-use visual interface.
The software must be installed before you insert the Sprint Mobile
Broadband USB Modem for the first time. Detailed instructions are
provided starting on page 16.
Activating and Using Sprint PCS Service
Before using your Sprint Mobile Broadband USB Modem, you must
first set up your Sprint PCS wireless network account.
Call Sprint Customer Service
䢇If you will be using your Sprint Mobile Broadband USB Modem
primarily for business purposes, call 1-888-788-4727.
䢇If your device is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䢇Your billing address
䢇Your Social Security number or Tax ID number
䢇Your driver’s license number
䢇Your Sprint Mobile Broadband USB Modem’s ESN (electronic
serial number) (The ESN is printed on the device's label and can
also be displayed during the installation process.)
䢇A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:
䢇Your device’s Activation Code
䢇Your device’s phone number
䢇Your device’s Lock Code

10 Section 1B: Getting Started
Unless your device has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then
launch and guide you through the activation and
configuration process.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
USB Modem must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
the USB modem:
䢇 Do not apply adhesive labels to the USB modem. They may
cause the device to become jammed inside the USB port.
䢇The USB connector should fit easily into your USB port.
Forcing the device into a slot may damage the
connector.
䢇Protect the USB modem from liquids, dust, and
excessive heat.
䢇Store the USB modem in a safe place, when not in use.
䢇Never force the USB connector in or out of your
computer’s USB port.
䢇When using a laptop computer, always remove the USB
modem from the USB port to avoid any damage. (See
page 20 for instructions on proper removal.)
Tip: You can use the Lock Code feature to prevent others from
using your account should your Sprint Mobile Broadband USB
Modem be lost or stolen. See page 56 for instructions on
using this feature.

Section 2
Installing the Sprint Mobile
Broadband USB Modem

12

Section 2A: Installing the Sprint Mobile Broadband USB Modem 13
Section 2A
Installing the Sprint Mobile Broadband
USB Modem
⽧Getting Started
⽧Installing the Sprint PCS Connection Manager Software
⽧Inserting and Removing the Sprint Mobile Broadband USB Modem
⽧Activating Your Sprint Mobile Broadband USB Modem
This section guides you through the steps necessary to install your
Sprint Mobile Broadband USB Modem and make it operational on
your computer.

14 Section 2A: Installing the Sprint Mobile Broadband USB Modem
Getting Started
Before you can use your Sprint Mobile Broadband USB Modem,
you must:
1. Install the Sprint PCS Connection Manager Software,
located on the installation CD, onto your computer.
2. Connect the USB modem to your computer’s USB port.
Windows will detect the device and automatically
install the necessary device drivers.
3. Launch the Sprint PCS Connection Manager Software
application.
4. Activate your Sprint Mobile Broadband USB Modem and
Sprint PCS account, unless the device was preactivated.
If your device has not previously been activated, the
Activation Wizard will automatically launch and guide
you through the process.
Note: Before installing your new software, delete or uninstall any
previously existing modem or dialer software from your
system.
Do not connect the device to your computer until
you have installed the Sprint PCS Connection Manager
Software onto your PC or until instructed to do so by the
installation CD.
Note: A driver is software that forms the interface between a device
(such as the Sprint Mobile Broadband USB Modem) and the
operating system on your PC.